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Quality Hotel Wellington

4.5 out of 5.0

Recent guest reviews

My wife and I spent one night here on our way to Picton. Check in was easy enough, friendly staff and nice enough reception area. Room was big, huge bed, firm (which suits me) and while clean it is looking a little tired. Big enough bathroom with shower and no bath. Not sure if all rooms have the same set up but our shower had facility for elderly or less able to use. (Open, shower chair, bench, shower attachment that can be held.) Area surrounding in Cuba street has plenty of eating and night life locations. Issues: not much, bit of street noise ( I am a lightish sleeper), bit of light entry in the morning, and an alarm clock that had been set for 6am by previous occupants. Check out was easy. Overall a nice enough comfortable hotel.

Had stayed here couple years ago and had a great experience not so great this time. Probably because we got room 461 right beside pool deck and it would get noisy and loss of privacy. The second night we called reception at 1.45am as people had been outside on deck. The room was huge and a tiny bathroom, curtains had to be closed whole time as it’s a fishbowl room. We’d booked a car park online but arrived to say all gone. The good news was the staff were really obliging and so friendly they found solutions within their control and treated us with such respect, they were up quickly to assist noise issues. Perhaps that room should be a yoga/Pilates room being so close to the pool...not my best stay this time round.

Excellent location; we walked anywhere in the central city core without difficulty; small room size; comfortable bed, less than optimal bathroom lighting; good breakfast buffet. Play area for kids on first floor near dining room. Friendly and helpful staff. Not luxurious, but by covering the basics and being family friendly they may be a good fit.

I searched for 'Quality' Hotel through Trivago which led me to a site called Cancellon through which I made the booking. The confirmation email said 'Comfort' Hotel which seemed odd to me so searched online for Comfort hotel and it came to the same address as Quality Hotel so assumed its the same hotel so made the booking. The night before the stay, I read some reviews for the hotel and and a number of people we saying the rooms look much smaller then in the pictures so did a bit of research and found out there are 2 different hotels run by the same company under the same address and the wrong hotel out of the 2 got booked even though I searched for Quality hotel. It was too late to cancel and I didn't want to stay in a small room with no AC as it has been really hot in NZ lately. We needed the fridge as well which comfort hotel did not have. Since I could not cancel with a refund, I had no choice but to upgrade to the Quality Hotel. I mentioned this confusion the morning before the stay over the phone, but there was no willingness to help in anyway. I made the upgrade which was very very expensive and had I known the cost from the start for Quality Hotel, I would not have booked it all but now I had no choice. I lost a lot of money because of this as I would never pay $536 for a 2 night stay in a hotel. To avoid this confusion, the hotel needs to make it clear on their website and 3rd party booking websites that there are 2 different hotels in the same address especially since both hotels have very different star ratings. The Quality hotel itself is a very nice hotel. Rooms were very spacious and the service was great. Handy location to other parts of CBD. Still not worth $536 for 2 nights as I know of a few other hotels in the are with very similar facilities for less price and would have gone for those options had it not been for the confusion.

I have stayed here a few times now and, lime the other stays, great from check in through to leaving. Very friendly and efficient on the front desk. Rooms are clean and comfortable, and close to all you need in Cuba Street.

Stayed at the quality apartments for two nights. Decent sized room with two queen beds and kitchen area (fridge,microwave and hobs)bit plain and dated but fairly comfy bed. Did have an aircon unit but we had to phone ahead to request one after looking at reviews and they told us they couldn’t give us one so we asked for our money back...they did accommodate in the end. Not something you should have to do really but would recommend doing the same if having aircon is a deal breaker for you. Which is the main reason for giving it three. Didn’t really have any dealings with staff really apart from check in/check out which was fairly quick and straight forward. Not a bad location on Cuba street mall, around 15-20 min walk to the waterfront area. Would probably return if price was right. Wasn’t bad but wasn’t amazing.

Whilst the room(s) itself was generally ok, the bedrooms were very small-tripping over bags to get out of bed. Any positives are completely voided by how uncomfortable these rooms are in summer. With full glass walls facing the afternoon sun the apartment became a glasshouse -stuffy, hot, very uncomfortable and impossible to sleep in. We had the choice to either boil and be unable to sleep but have some quiet with the doors closed or try to sleep with the doors open and be kept awake by garbage trucks collecting masses of bottles ALL NIGHT! in the kids room it was even worse as their window opened just 10cm. The pedestal fans provided were USELESS. The other visitors we ran into in the corridor or lift all complained about how unbearable the rooms were as we enjoyed the coolness of the airconditioned elevator. Come to think of it, probably don't book them in winter either as the wall heaters looked pretty useless too. The kitchen was reasonably well equipped, the one tiny bathroom was VERY small and the keys kept not working-staff blamed us for touching them on a mobile phone even when we knew that we hadn't. Shortly after arriving we asked at reception for the (tiny) room safe to be unlocked-no one ever bothered to come and do it.

The hotel room was spacious, with plenty of room for the two queen beds, kitchenette, hanging space and long desk/bench. The beds were VERY comfortable and there was a pillow to suit every preference. It was refreshing to have multiple easily accessible power points beside each bed. The bathroom had the shower over bath, with a short screen that meant it was impossible not to wet the floor. The first inconvenience was the lack of parking and the need to street park and move the vehicle by 8am. But the bigger downside was the lack of air-conditioning in the room. The room was stuffy, even on a relatively mild evening. There was a single pedestal fan in the room which barely sufficed. The other option was to open the window - which has several downsides. The first is safety. Even without small children, the fully opening, waist height window was dangerous and a big falls risk from any floor level. The next was privacy, because to keep the air even minimally flowing, you needed to have the curtains open. Which lead to the third problem of am automatic early wake up from the light (which was handy for having to go move the car from the street). I would rate this hotel a 3.5. With better parking options and air conditioning it would have been a 4.5

Location is fantastic, very close to CBD being right on Cuba Street. Parking is expensive. Pool and spa are a fantastic but the pool windows and tiling could do with a good scrub. The pool water filter was out of water to drink. The rooms are generous in size, with comfortable beds. It would be nice to have sky (it doesn't) but free wi-fi is great and has always worked well. The rooms are always generally very clean, however there was a stain on the inside of the curtain in room 556 which wasn't pleasant to see. The room also had a faulty heat pump which made an annoying noise every 6mins give or take, which we mentioned to the front desk staff. The view in room 556 was better than the views we've had in the past on level 4 and 5. Request a room higher up if you want to have a good view and not be looking at apartments. The cleaner wanted to get in our room to clean it before we checked out as well. Its a nice place but small details are being overlooked. Not sure if we will keep staying their or try somewhere else.

We are currently staying in a 2 bedroom apartment at the Quality Hotel Wellington. The apartment is a two level apartment with a small kitchen on the top floor and a fold out sofa. It has 2 bedrooms and a bathroom on the bottom floor. We arrived today about 6pm after a warm day in Wellington - about 28 degrees outside. When we walked into the apartment we nearly died. It was amazingly hot. There were no windows open, no blinds down and all doors shut. We immediately opened every window and door in the place hoping it would cool down. We also turned on 4 pedestal fans that were already in the apartment. This was clearly a known issue with these apartments. Upon returning from a lovely meal in Cuba Street the apartment was still super hot. The kids could not get to sleep until about 11pm which is not ideal when a family of 6 is on a road trip. My wife hot a migraine after being in the room for about 10 mins and had to leave to find some medicine. I spoke to the front desk and agreed that the rooms are super hot. They explained they had to visit the room next door earlier and found it unbearable. They offered more fans and I explained that a fan with a 2 mtr cord was pretty useless so they offered some extension leads. The leads have allowed me to put some fans on the verandah to blow in some of the much cooler air from outside. It is nearly midnight and far to hot for me to sleep so thought I would vent my frustration on tripadvisor. I will talk with the manager tomorrow before I leave. It seems unreasonable to charge someone full rate when the room was far from suitable. As we are from Sydney I like to think we are used to a little heat but this is really a fundamental problem for this hotel. We are only staying for one night thank goodness. The staff on the front desk did offer us another room but by this stage the kids were already in bed and a small room wasn't suitable for 6. The location of the hotel is good with plenty of restaurants around. They should provide bin liners as there were none and they should also provide a couple of dishwashing machine tablets... also none provided. Actually my biggest concern is with the staff that have to clean this room each day. It would have to be an OH&S issue. By way of an update... we were offered a 50% discount on our stay which we accepted. The credit was received promptly.

223 Cuba Street Wellington

Hotel highlights

  • Walking distance to Cuba Street Mall and Civic Square
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool

Cuba Street Mall is within a 5-minute walk of Quality Hotel Wellington while other popular sites like Civic Square are within a 15-minute stroll. This 68-room, 4.5-star hotel has a restaurant along with conveniences like an indoor pool and free in-room WiFi. Centrally located in Wellington, the hotel is also a short walk from Courtenay Place and Te Papa.


This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.


The 68 rooms feature kitchenettes with refrigerators and microwaves. Guests can expect free WiFi and LCD TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Other standard amenities include iPod docks, minibars, and coffee makers.

Property features

Guests staying at Quality Hotel Wellington enjoy an indoor pool, a fitness center, and a spa tub. Self parking is offered for NZD 30 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a conference center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 543 reviews