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Holiday Inn Express Hotel & Suites Watertown

2.5 out of 5.0

Recent guest reviews

My only disappointment was that the person checking us in didn't seem to really know what she was doing. We booked through Orbtiz, and had already paid for the room. She didn't really understand that that was the case, and insisted that we show the credit card we booked with giving us the last four digits of a number to match. We didn't have a credit card with those numbers, and were confused why it mattered since it was already paid for, and the card needed for incidentals shouldn't matter if it was the same. It turned out that the numbers she was giving us were "Expedia numbers" (same as Orbitz I guess), and it didn't matter. It all turned out fine, just a little chaotic. My father-in-law was also checking in, and hadn't yet paid for a room. She forgot to even ask him for a card at all until they were already walking to their room and she called them back. Maybe she was new to the job, not sure.

Easy access from the highway and just across the highway from all amenities. Great pool area and great breakfast! Gas station and restaurant next door.

Very good hotel only stayed one night but liked everything. Especially liked breakfast buffet not 5 star dining but one of the nicest ones I've had on my business travels. Only thing I could complain about was the pillows way over stuffed but that's more of a personal preferance not the hotels fault.

The staff was extremely helpful when I came in last minute looking for a room. The maids had our room cleaned early so I was allowed to check in a few hours early which really helped my busy day move right along. Fairly cheap and very clean! Loved it!

The room was very comfortable. The staff was very friendly. It would have been nice to have a refrigerator. My only complaint were the kids running up and down the halls all evening and past ten.

I think this is the perfect place to stay in Watertown. The city is small and everything is pretty close so the location doesn't really matter. But, this just seems clean and newer than other places. Plus, the waterpark is a lot of fun. All my kids who range in age from 4 to 11 had fun swimming there. We were able to have pizza and beer and just hang out while they had fun. The staff also consistenly washed and replaced the towels at the pool area which has been a problem at numerous places we've been to.

This was my first stay at this property (or at a Holiday Inn Express). The 2 room suite was an amazing place to relax and get caught up on some work while on the road. The front desk staff was very informed and helpful with my questions. The breakfast was incredible. This was the best complimentary breakfast that I have had...it was a great way to start the day. The best part was the Breakfast Hospitality person. I think her name was Christy and she was extremely pleasant and upbeat. She kept the breakfast buffet well stocked and very clean...kudos to her! There is no doubt that I will be staying at this property next time I am in Watertown, and because of this awesome experience, will be quick to book another Holiday Inn Express on my next trip!!

Restful, just what we needed for a short stay. Breakfast people were very friendly--acted like she wanted to be there & was quite helpful. Don't remember her name, but she is young, tall, dark hair with a ponytail--very active & acted as if she cared about the customer

We hosted a family reunion. The pool area was a hit with the kids. The adults liked the easy to find location. The meeting room was right off the kitchen and they graciously allowed us to use the microwave and sinks. The rooms were a little noisy in the morning ie. you could hear the showers next door and upstairs running.

We have children of all ages and this is a great location right off the interstate for travelers, you are only 1 mile from local restaurants and it is very clean. They have many different size pools for children that are very young to a water slide for the older kids. The rooms were very comfortable and clean and I will be staying there again.

The comfotable bed and extra pillows made me feel at home. I liked the big chair for relaxing after work. The bathroom was well stocked with big soft towels and nice soaps and lotions.

WE GOT A SMOKING ROOM WHICH WAS UNPLEASANT. I FELT THE ROOM RATE WAS EXCESSIVE.

3901 9th Ave Se Watertown SD

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within a leisurely stroll of Redlin Art Center, Holiday Inn Express Hotel & Suites Watertown is within a few miles (5 km) of Watertown Mall. This 66-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Goss Opera Hall and Codington County Heritage Museum are also nearby.


Dining

Free buffet breakfast is included with your stay.


Rooms

All of Holiday Inn Express Hotel & Suites Watertown's 66 rooms are air-conditioned and have an array of amenities, including refrigerators, coffee makers, and free newspapers. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Free local calls, hair dryers, and ironing boards are also standard.


Property features

Holiday Inn Express Hotel & Suites Watertown features an indoor pool, a children's pool, and a fitness center. Free parking is available if you drive. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and a meeting room.

Room options

Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Standard Room

King 1 | Queen 1 | Sleeps 2

Family Suite, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 6

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Guest reviews for Holiday Inn Express Hotel & Suites Watertown

Everyone (1) Couples (4) Business (3) Family (3) Other (1)
4

nice amenities

Everyone

My only disappointment was that the person checking us in didn't seem to really know what she was doing. We booked through Orbtiz, and had already paid for the room. She didn't really understand that that was the case, and insisted that we show the credit card we booked with giving us the last four digits of a number to match. We didn't have a credit card with those numbers, and were confused why it mattered since it was already paid for, and the card needed for incidentals shouldn't matter if it was the same. It turned out that the numbers she was giving us were "Expedia numbers" (same as Orbitz I guess), and it didn't matter. It all turned out fine, just a little chaotic. My father-in-law was also checking in, and hadn't yet paid for a room. She forgot to even ask him for a card at all until they were already walking to their room and she called them back. Maybe she was new to the job, not sure.

By , from WI on Jun 28, 2016

Review comment responded on Jan 1, 1970

I would like to thank you for your recent review. I am sorry to hear about your unfortunate check in situation. I will make sure that gets addressed. We look forward to seeing you again soon!

3

decent rate decent stay

Couples

Easy access from the highway and just across the highway from all amenities. Great pool area and great breakfast! Gas station and restaurant next door.

By on Aug 1, 2014

5

nice clean hotel with nice people very good breakfast!

BusinessTravelers

Very good hotel only stayed one night but liked everything. Especially liked breakfast buffet not 5 star dining but one of the nicest ones I've had on my business travels. Only thing I could complain about was the pillows way over stuffed but that's more of a personal preferance not the hotels fault.

By on May 10, 2014

4

great!

Couples

The staff was extremely helpful when I came in last minute looking for a room. The maids had our room cleaned early so I was allowed to check in a few hours early which really helped my busy day move right along. Fairly cheap and very clean! Loved it!

By on May 6, 2014

4

overnight stay

Singles

The room was very comfortable. The staff was very friendly. It would have been nice to have a refrigerator. My only complaint were the kids running up and down the halls all evening and past ten.

By on Apr 28, 2014

4

good family fun

Families

I think this is the perfect place to stay in Watertown. The city is small and everything is pretty close so the location doesn't really matter. But, this just seems clean and newer than other places. Plus, the waterpark is a lot of fun. All my kids who range in age from 4 to 11 had fun swimming there. We were able to have pizza and beer and just hang out while they had fun. The staff also consistenly washed and replaced the towels at the pool area which has been a problem at numerous places we've been to.

By on Mar 30, 2013

5

awesome stay!

BusinessTravelers

This was my first stay at this property (or at a Holiday Inn Express). The 2 room suite was an amazing place to relax and get caught up on some work while on the road. The front desk staff was very informed and helpful with my questions. The breakfast was incredible. This was the best complimentary breakfast that I have had...it was a great way to start the day. The best part was the Breakfast Hospitality person. I think her name was Christy and she was extremely pleasant and upbeat. She kept the breakfast buffet well stocked and very clean...kudos to her! There is no doubt that I will be staying at this property next time I am in Watertown, and because of this awesome experience, will be quick to book another Holiday Inn Express on my next trip!!

By on Apr 13, 2012

4

great stay

Couples

Restful, just what we needed for a short stay. Breakfast people were very friendly--acted like she wanted to be there & was quite helpful. Don't remember her name, but she is young, tall, dark hair with a ponytail--very active & acted as if she cared about the customer

By on Oct 7, 2009

4

fun family weekend spot

Families

We hosted a family reunion. The pool area was a hit with the kids. The adults liked the easy to find location. The meeting room was right off the kitchen and they graciously allowed us to use the microwave and sinks. The rooms were a little noisy in the morning ie. you could hear the showers next door and upstairs running.

By on Jul 27, 2009

5

very family friendly

Families

We have children of all ages and this is a great location right off the interstate for travelers, you are only 1 mile from local restaurants and it is very clean. They have many different size pools for children that are very young to a water slide for the older kids. The rooms were very comfortable and clean and I will be staying there again.

By on Dec 7, 2008