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The Westin Reston Heights

4.0 out of 5.0

Recent guest reviews

Fantastic facilities but customer service was sorely lacking.

great pool close to everything free parking great price go to small plaza 5 mins away great grocery store with great restaurants

The refridgerator in the room didn't work. Pool closes at 10 which sucks. Nice hotel but plenty others to choose from.

Needed a hotel in Reston, about 30 minutes from DC, and while the area is pretty suburban, this hotel was a great match. Really comfortable, the staff went out of their way to help out, great bed, nice facility, enjoyed the bar with the live music. And the price was great.

Exceptional and extremely convenient location - helpful staff and immaculate

The hotel is nice and they do have a shuttle service. It is limited and you can wait up to an hour to be picked up once you call. The beds are good and the rooms were clean. Nice pools as well. Staff was very helpful. The complementary water was replaced daily.

This was an anniversary weekend for me and my wife, so we splurged on the hotel a little more than we normally would, and to be honest we were expecting more. Everything was good not great. Our most frustrating part was the shuttle service. We had planned on that being our main transportation to and from the Town Center and Metro station, and it was just very unreliable. They claim it runs every 30 mins, but that schedule did not hold true. We also had breakfast in the restaurant downstairs, again, good not great.

Check-in staff watched my 80 year old mother and I struggle to get into the door with the baggage cart then they went out of sight. Had to wait for her to return about 5 min to be able to check in. Elevator doors did not stay open long enough and closed on my mother. Elevator would not go beyond the 4th floor (room on 8th) even when using our key card. Had to change elevators in the 4th floor. Paid for 4 ppl only had amenities for 2. Room was clean and beautiful though. No staff to assist when we arrived and we were exhausted from our day!

Hotel was very nice and conveniently located for my conference. The staff were very helpful too. Beds are comfortable and clean. Will go there again.

Great Location Great Hotel Will stay again if in the area.

Hotel was good. Wish it had robe and slippers. Had to call I for them, and they didn't have any at the time, so it took a while (over an hour) for them to bring it to my room. Restaurant/ Bar was great.

The service at this hotel is excellent. The employees are super friendly and make you feel welcome. I definitely will stay at the Westin again.

I would have no problem recommending this hotel. The only thing which marred my stay was the room key(s) for some reason kept not working after one or two times. The staff was very helpful and kept giving me new keys. They also offered to have an engineer take a look, but since I was leaving the following morning, I just let it go. Overall a very good experience.

I was visiting my sister and family for Thanksgiving and this hotel fit the bill very nicely. I wasn't there much, but the bed was very comfortable and the bathroom tub and shower were lovely. Free WiFi and coffee downstairs in the morning were "must haves" for me and I was not disappointed.

Everything was excellent except the parking. Very few parking spots nearby.

We had a great time ... staff, room and Resturant were great . We also enjoyed the pool and my wife liked how the exercise room was clean and updated machine .overall we really enjoyed this hotel , we wished if we could stay another night but for sure next time

Ok hotel, clean and new. Cons: small pool; close to Dulles airport, but pretty far from Everything (DC, restaurant, museum) and toll charges on 267. Not recommend it if wanna explore DC

Nothing exciting but clean and pleasant. Boring and need to drive to the Town Center. Wish it was a bit closer. Modern and clean. Wouldn't mind staying there again but wouldn't be thrilled to.

Very nice hotel - quiet, clean and accommodating staff. Only negative is $3.50 worth of tolls to get to town. Would stay here again.

Spent 2 nights and enjoyed the location as near to the airport and very quiet. Free parking is great and the staff friendly and professional. Got room service and was pleasantly surprised. Will be back

Room options

Suite

King 1 | Sleeps 3

Room, Accessible

Full 2 | King 1 | Sleeps 5

Traditional Room, 1 King Bed

King 1 | Sleeps 3

Guest reviews for The Westin Reston Heights

Everyone (7) Business (14) Couples (7) Family (10) Other (3) Friends (4)
5
Everyone

Fantastic facilities but customer service was sorely lacking.

By on Sep 6, 2017

5

very clean close to everything

Everyone

great pool close to everything free parking great price go to small plaza 5 mins away great grocery store with great restaurants

By , from Miami fl on Jul 8, 2017

4
Everyone

The refridgerator in the room didn't work. Pool closes at 10 which sucks. Nice hotel but plenty others to choose from.

By on Jul 3, 2017

5

great place in the burbs for business

BusinessTravelers

Needed a hotel in Reston, about 30 minutes from DC, and while the area is pretty suburban, this hotel was a great match. Really comfortable, the staff went out of their way to help out, great bed, nice facility, enjoyed the bar with the live music. And the price was great.

By , from Los Angeles on Jun 29, 2017

5
Everyone

Exceptional and extremely convenient location - helpful staff and immaculate

By on Jun 3, 2017

4

clean and comfortable but slow shuttle

Everyone

The hotel is nice and they do have a shuttle service. It is limited and you can wait up to an hour to be picked up once you call. The beds are good and the rooms were clean. Nice pools as well. Staff was very helpful. The complementary water was replaced daily.

By on Aug 17, 2016

Review comment responded on Aug 25, 2016

Thank you for your sharing your feedback. We are glad that your room was comfortable and our staff was friendly. We hope you come back to visit us soon.

4

weekend in reston

Everyone

This was an anniversary weekend for me and my wife, so we splurged on the hotel a little more than we normally would, and to be honest we were expecting more. Everything was good not great. Our most frustrating part was the shuttle service. We had planned on that being our main transportation to and from the Town Center and Metro station, and it was just very unreliable. They claim it runs every 30 mins, but that schedule did not hold true. We also had breakfast in the restaurant downstairs, again, good not great.

By on Jul 19, 2016

2

fell short of their reputation

Everyone

Check-in staff watched my 80 year old mother and I struggle to get into the door with the baggage cart then they went out of sight. Had to wait for her to return about 5 min to be able to check in. Elevator doors did not stay open long enough and closed on my mother. Elevator would not go beyond the 4th floor (room on 8th) even when using our key card. Had to change elevators in the 4th floor. Paid for 4 ppl only had amenities for 2. Room was clean and beautiful though. No staff to assist when we arrived and we were exhausted from our day!

By on Mar 7, 2016

4

convention trip

BusinessTravelers

Hotel was very nice and conveniently located for my conference. The staff were very helpful too. Beds are comfortable and clean. Will go there again.

By on Aug 27, 2015

5

business trip

BusinessTravelers

Great Location Great Hotel Will stay again if in the area.

By on May 1, 2015