Skip to main content
Beginning of main content

The Westin Crystal City

4.0 out of 5.0

Recent guest reviews

I was disappointed that there,was no tub. Room small. Bed comfirtable. Staff nice. Restaurant also limited in options. Very close to Metro. Going "green" not favorable to us.

Solid hotel, a bit dated in look and feel. But very comfy bed, great wi-fi, and an overall nice room. My only complaint is to beware of the parking fee if you park in the garage. They will not tell you of it, and the ticket implies the hotel will validate. That is not the case. Otherwise great stay great hotel

I was only there for one night, but it was definitely a comfortable and pleasant stay.

The hotel was beautiful but everything cost extra- no continental breakfast...even coffee in the lobby was $3 for a small cup. Wifi was $14. For such a nice hotel I felt I was being nickel and dimed.

One night stay - clean, comfortable, convenient. Sunday night was able to park car on street - no charge. Hotel has a garage, cost is a bit high. Room was great for a quick business trip. Many outlets to charge my computer, phone, kindle etc. Bed comfort was excellent. Nice reading light. Bathroom had all of the amenities and was perfectly clean. Shuttle service to airport was efficient. Metro stop nearby.

Was in DC for a conference and decided to extend my stay an additional night. Conference was at a different hotel, so I checked into the Westin for the extra night. Front Desk agent (Tim) was very nice. No issues other than the parking elevator and garage smelled like weed. I requested late checkout for Sunday b/c my fiancee and I wanted to sleep in and relax before our flight out. Unfortunately we were awakened at 9am by loud banging and various noises directly above our room. This continued for the next 4 hrs until we checked out. We called the front desk and were informed that our room (14th floor) was directly underneath the fitness center. When we checked out, I expressed my displeasure. The front desk agent apologized and indicated there were 3 rooms below the fitness center on the 15th floor. Clearly they're aware of this issue, but still rent these rooms. She apologized, however offered nothing for the inconvenience. At a minimum, she should've comped the parking fee. Will not stay here again.

This is a great hotel if you want to stay close to DCA, metro stations, and Crystal City with restaurants and shopping within walking distance. It is in a great location and the room was wonderful. Heating system quiet! I'm realizing that isn't always easy to find! Great value, comfy bed, staff extrememly helpful and bonus of a shuttle to the airport! Our new go-to hotel in Crystal City!

Was there for 24 to recharge ... it was worth it The rooms was clean The bed was confortable The lobby staff were very accommodating

Good view, great location, quite area, street parking available.

Got my room in a pinch. A little expensive as lodging goes, but clean and tidy.

Terrible Service and worst staff!! Barely any employees are available and most unprofessional and rude staff!

Very clean. Very nice luxurious hotel. Parking is 34 per night.

The hotel is in a great location- close to the mall, restaurants and the airport. However, the best part of the stay was the bed. It's so comfortable you will not want to get out of it.

My room had a noise coming from the AC unit that ran noisily ALL NIGHT LONG on both nights of my stay. I mentioned it to the front desk on 3 occasions and nothing was done to rectify the situation. (I also recorded the annoying sound). Then, prior to posting this review, I called for the Manager to discuss and he didn’t even have the decency to call me back. I would not return there. They don’t care about their guests.

The room we stayed in was furnished in old furniture and mismatched. Rather disappointing.

Maid service was lacking/little stuff. Not leaving coffee/leaving dirty glasses etc in room while cleaning

Super convenient to Metro and Airport. Mall around Metro station was also convenient. Lots of restaurant options.

Please notify out of town patrons of a $35 a day parking fee if you stay there with a rental car.

The place is awful and gross. I found short curly hair in the bathroom, on the bed and clear body fluid on the wall, TV and phone.

Staff was great perfect location to grab the metero

1800 Jefferson Davis Highway Arlington VA

Hotel highlights

  • Onsite dining
  • Free airport shuttle
  • 24-hour health club
  • WiFi in rooms and public areas (fees apply)

Located in Crystal City, The Westin Crystal City is within a few miles (5 km) of popular sights such as Jefferson Memorial and Arlington National Cemetery. This 220-room, 4-star hotel has a restaurant, a 24-hour health club, and a free airport shuttle. Near the airport, it's also near Lincoln Memorial and Washington Monument.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served each morning for a fee.


Rooms

All 220 air-conditioned rooms provide coffee makers, free weekday newspapers, and phones. Guests can expect WiFi and cable TV. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include ironing boards and desks.


Property features

Guests of The Westin Crystal City enjoy a 24-hour health club, WiFi in public areas, and 4 meeting rooms. Parking is USD 34 per night (USD 40 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Guest reviews for The Westin Crystal City

Everyone (42) Business (5) Family (1) Other (1)
3
Everyone

I was disappointed that there,was no tub. Room small. Bed comfirtable. Staff nice. Restaurant also limited in options. Very close to Metro. Going "green" not favorable to us.

By on Apr 21, 2018

Review comment responded on Apr 22, 2018

Thank you so much for your feedback. I am sorry that you were unhappy with the room type. Unfortunately our King type room doesnt have tub but shower. Double type rooms have the tub. I will share your feedback with our operation team. Thank you

4
Business Travelers

Solid hotel, a bit dated in look and feel. But very comfy bed, great wi-fi, and an overall nice room. My only complaint is to beware of the parking fee if you park in the garage. They will not tell you of it, and the ticket implies the hotel will validate. That is not the case. Otherwise great stay great hotel

By , from DC on Apr 4, 2018

Review comment responded on Apr 6, 2018

Thank you so much for your feedback. We hope to see you soon.

5
Business Travelers

I was only there for one night, but it was definitely a comfortable and pleasant stay.

By , from Puerto Rico on Mar 15, 2018

Review comment responded on Mar 25, 2018

Thank you so much for your feedback. we will share your feedback with the team.

3

beautiful but stingy

Everyone

The hotel was beautiful but everything cost extra- no continental breakfast...even coffee in the lobby was $3 for a small cup. Wifi was $14. For such a nice hotel I felt I was being nickel and dimed.

By on Mar 13, 2018

Review comment responded on Mar 25, 2018

Thank you so much for your feedback and we will share your feedback with the team

4

convenient hotel near airport

Business Travelers

One night stay - clean, comfortable, convenient. Sunday night was able to park car on street - no charge. Hotel has a garage, cost is a bit high. Room was great for a quick business trip. Many outlets to charge my computer, phone, kindle etc. Bed comfort was excellent. Nice reading light. Bathroom had all of the amenities and was perfectly clean. Shuttle service to airport was efficient. Metro stop nearby.

By , from Albany, NY on Feb 26, 2018

Review comment responded on Mar 25, 2018

Thank you so much for your feedback. we will share your feedback with the team.

1

horrible experience

Everyone

Was in DC for a conference and decided to extend my stay an additional night. Conference was at a different hotel, so I checked into the Westin for the extra night. Front Desk agent (Tim) was very nice. No issues other than the parking elevator and garage smelled like weed. I requested late checkout for Sunday b/c my fiancee and I wanted to sleep in and relax before our flight out. Unfortunately we were awakened at 9am by loud banging and various noises directly above our room. This continued for the next 4 hrs until we checked out. We called the front desk and were informed that our room (14th floor) was directly underneath the fitness center. When we checked out, I expressed my displeasure. The front desk agent apologized and indicated there were 3 rooms below the fitness center on the 15th floor. Clearly they're aware of this issue, but still rent these rooms. She apologized, however offered nothing for the inconvenience. At a minimum, she should've comped the parking fee. Will not stay here again.

By , from Chicago on Feb 12, 2018

Review comment responded on Feb 18, 2018

Dear Nick, We thank you for your feedback and are disheartened to learn that your experience was not up to The Westin’s standards you have come expect. We listen very closely to our guest’s feedback and take note of the incidences that occurred so we can ensure a warm and welcoming experience to all.

5

excellent hotel near dca

Everyone

This is a great hotel if you want to stay close to DCA, metro stations, and Crystal City with restaurants and shopping within walking distance. It is in a great location and the room was wonderful. Heating system quiet! I'm realizing that isn't always easy to find! Great value, comfy bed, staff extrememly helpful and bonus of a shuttle to the airport! Our new go-to hotel in Crystal City!

By , from Milwaukee on Feb 11, 2018

Review comment responded on Mar 25, 2018

Thank you for your feedback.

5

excellent service and staff

Everyone

Was there for 24 to recharge ... it was worth it The rooms was clean The bed was confortable The lobby staff were very accommodating

By , from washington DC on Dec 21, 2017

5
Everyone

Good view, great location, quite area, street parking available.

By on Nov 29, 2017

4

nice.

Everyone

Got my room in a pinch. A little expensive as lodging goes, but clean and tidy.

By , from Crystal City on Nov 27, 2017