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The Westin Crystal City

4.0 out of 5.0

Recent guest reviews

Was there for 24 to recharge ... it was worth it The rooms was clean The bed was confortable The lobby staff were very accommodating

Good view, great location, quite area, street parking available.

Got my room in a pinch. A little expensive as lodging goes, but clean and tidy.

Terrible Service and worst staff!! Barely any employees are available and most unprofessional and rude staff!

Very clean. Very nice luxurious hotel. Parking is 34 per night.

The hotel is in a great location- close to the mall, restaurants and the airport. However, the best part of the stay was the bed. It's so comfortable you will not want to get out of it.

My room had a noise coming from the AC unit that ran noisily ALL NIGHT LONG on both nights of my stay. I mentioned it to the front desk on 3 occasions and nothing was done to rectify the situation. (I also recorded the annoying sound). Then, prior to posting this review, I called for the Manager to discuss and he didn’t even have the decency to call me back. I would not return there. They don’t care about their guests.

The room we stayed in was furnished in old furniture and mismatched. Rather disappointing.

Maid service was lacking/little stuff. Not leaving coffee/leaving dirty glasses etc in room while cleaning

Super convenient to Metro and Airport. Mall around Metro station was also convenient. Lots of restaurant options.

Please notify out of town patrons of a $35 a day parking fee if you stay there with a rental car.

The place is awful and gross. I found short curly hair in the bathroom, on the bed and clear body fluid on the wall, TV and phone.

Staff was great perfect location to grab the metero

Next to Metro station, walking distance to many restaurants and shopping.

Used this hotel for one night while in D.C. for a meeting. Was able to drop off my bag upon arrival before check in since a room was not available, and store the bag after check out due to late evening flight. Staff was polite, helpful, and the hotel is steps away from the Crystal City Metro station, very convenient for movement around the city. Room was clean, well maintained. LOVED the rainfall shower head, wished the towels were a little bigger, but that's normal for hotel towels. Only problem I felt was that the walls were really, really thin. I could hear my neighbors on either side laughing at the television programs (which I could hear clearly), and could even hear conversations very clearly. This made sleep difficult when it was happening past midnight. Perhaps the hotel could consider quiet hours or improving the insulation between the rooms. Additionally, while the rooms, foyer, and landings for the elevator were very well maintained, it was obvious the hallway carpets and walls have seen a lot of wear and tear.

Room is neat and organised, staff are prompt with your needs.

I was given a room on the hotel's 3rd floor which abuts their conference area. As a result, the windows were high on the wall giving the room the feel of being in a basement. For over $400/night, I expect better accommodations. I'm not sure if I was assigned this room because I booked through Orbitz but I'm SPG gold member. Considering a spent over $20,000 at a Sheraton last year for a wedding not including 4 rooms for 4 nights, I expected better.

After over 60 years of traveling and staying in a variety of hotels, I can state this was the BEST HOTEL ever. The staff in particular went above and beyond to make our stay enjoyable. Our housekeeper Jose added to our enjoyment by providing extra coffee when asked. When our room safe was jammed, the front desk staff sent up a courteous engineer to open it. The two Serbian young men at the from desk answered our never ending questions competently and never appeared too busy to assist us. The hotel was small enough that everyone on staff knew who you were right away.

Excellent room. The staff is wonderful. However, the business computer is painfully slow.

Staff was very accomodating (I use a cane, and needed to have a cab called for me, which they did immediately). Room is comfortable. Dining room food was fine, and the wait staff also helpful. Room was clean and quiet. My phone charger died, and the front desk staff went down to housekeeping and returned with a left behind charger for me to borrow for the rest of my stay - saved the day for me, as I needed to get work done! I will plan to stay here again when work brings me back later this year.

1800 Jefferson Davis Highway Arlington VA

Hotel highlights

  • Onsite dining
  • Free airport shuttle
  • 24-hour health club
  • WiFi in rooms and public areas (fees apply)

Located in Crystal City, The Westin Crystal City is within a few miles (5 km) of popular sights such as Jefferson Memorial and Arlington National Cemetery. This 220-room, 4-star hotel has a restaurant, a 24-hour health club, and a free airport shuttle. Near the airport, it's also near Lincoln Memorial and Washington Monument.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a full breakfast is served each morning for a fee.


Rooms

All 220 air-conditioned rooms provide coffee makers, free weekday newspapers, and phones. Guests can expect WiFi and cable TV. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Other standard amenities include ironing boards and desks.


Property features

Guests of The Westin Crystal City enjoy a 24-hour health club, WiFi in public areas, and 4 meeting rooms. Parking is USD 34 per night (USD 40 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include conference space, a business center, and a computer station.

Room options

Traditional Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room

Full 2 | Sleeps 4

Premium Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for The Westin Crystal City

Everyone (38) Business (5) Family (1) Other (1)
5

excellent service and staff

Everyone

Was there for 24 to recharge ... it was worth it The rooms was clean The bed was confortable The lobby staff were very accommodating

By , from washington DC on Dec 21, 2017

5
Everyone

Good view, great location, quite area, street parking available.

By on Nov 29, 2017

4

nice.

Everyone

Got my room in a pinch. A little expensive as lodging goes, but clean and tidy.

By , from Crystal City on Nov 27, 2017

1

terrible service and worst staff!!

Everyone

Terrible Service and worst staff!! Barely any employees are available and most unprofessional and rude staff!

By , from NY on Nov 22, 2017

5

great hotel. 15 minutes from the white house.

Everyone

Very clean. Very nice luxurious hotel. Parking is 34 per night.

By on Oct 30, 2017

5

heavenly rest

Everyone

The hotel is in a great location- close to the mall, restaurants and the airport. However, the best part of the stay was the bed. It's so comfortable you will not want to get out of it.

By , from orlando, fl on Oct 6, 2017

2

horrible noise all night long!!!

Everyone

My room had a noise coming from the AC unit that ran noisily ALL NIGHT LONG on both nights of my stay. I mentioned it to the front desk on 3 occasions and nothing was done to rectify the situation. (I also recorded the annoying sound). Then, prior to posting this review, I called for the Manager to discuss and he didn’t even have the decency to call me back. I would not return there. They don’t care about their guests.

By , from Chicago on Oct 5, 2017

3

old room

Everyone

The room we stayed in was furnished in old furniture and mismatched. Rather disappointing.

By on Aug 14, 2017

Review comment responded on Aug 16, 2017

Greetings, Thank you for choosing the Westin Crystal City on your last visit to the DC Metro area. We are honored that you decided to stay with us. I do hope you had a great stay and we do hope to see you again in a near future. On the other hand, I will like to apologies if the furniture was not up to your standard. Please know I will be sharing this with our management team. Have a wonderful day!

5

very nice staff/went out of their way to be helpfu

Everyone

Maid service was lacking/little stuff. Not leaving coffee/leaving dirty glasses etc in room while cleaning

By , from Verbena Alabama on Jul 27, 2017

5

great hotel, close to metro

Everyone

Super convenient to Metro and Airport. Mall around Metro station was also convenient. Lots of restaurant options.

By , from Boca Raton, FL on Jul 6, 2017