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Recent guest reviews

Expensive price. No restaurant, no bar, no water in the room, cold bare floors, construction workers looking in our window. Good thing I brought protein bars or we would have starved. We were planning on staying a second day but we just went home.

I booked this hotel with free valet parking included. I arrive to the hotel and the Valet attendant goes over the daily fees with me. I explained to him that our reservation included free valet and he still kept telling me it wouldn’t be free and that it would $23/day. I went to check-in and confirmed that I did have free valet included. The gentleman at the front desk told me to just let Valet know I had it included in my reservation. Once again, I let the Valet attendant know and he still argued with me. I had him go confirm with the front desk and indeed it was confirmed. An apology was not given. Our bed sheets had some sort of stain which seemed like a drop of old blood. When checking out, another gentleman at the front desk went over the bill for valet parking. I had to give him the same information and had to forward him an email of my reservation. Very frustrating since I had to keep my card on file and knowing their lack of communication, I could’ve been charged even after being The stay was just “ok” in my opinion and wouldn’t go back.

Great staff clean environment and close to all it will be my travel vacation to dc just love it

IT's hiding in the middle of other buildings right next door to the SPy Museum. It made it difficult to find at first but then we used the museum as a landmark walking back. It was an excellent hotel right in the middle of everything. We stayed in DC without a car and never regretted it.

Andrew, Elijah, and another Female front desk agent whose name I don’t recall were very kind and happy. All exemplary people. The location was very convenient, the view was so so.

Property is centrally located, and right in L'Enfant Plaza, so very accessible to a main metro hub, and a few minutes walk to the Mall. L'Enfant Plaza has places to eat, and stores, so very convenient. New changes to the hotel are awesome. Lobby towards the elevator has a great aromatherapy smell, and rooms are modern and sleek. Love the glass bottles to refill with filtered water for the room! Lights go on when you open the closets is a great feature. Wish the view was a little better for 12th floor interior room, since sliding open the curtains was a beautiful view of the construction for the pool, but that too will be better once pool is installed. Great location, nice newly renovated (and mean completely before was not good) Hilton.

Room has very nice upgrades. Large beds. Good location close to the National mall and above a subway station. Friendly staff.

Location was odd but still close to everything. Staff was very helpful.

My only problem was at first it can be a little tough to find coming from the train to L’Enfant Plaza.

Did not like the sounds of construction going on on Sunday?Monday, Sept. 22/23. Jackhammer (?) ...loud. DID like the courtesy of Registration Staff and Housekeeping...your training is paying off. Would definitely consider returning to Hilton Nat'l Mall.

Location was perfect! It was close to everything we could have wanted to do. It was right next to Spy Museum which was a fantastic museum! It is a short walk to the National mall and also has access to Metro through Hotel Lobby was very convenient to get anywhere we wanted to go when we were tired of walking. There was a free shuttle that picked up out front of the hotel to the Wharf district which was a nice area for restaurants and attractions in the evenings or walks along the river.

It was extremely clean and the entire staff was wonderful

At check in we were told our room wasn’t ready and it would be about 10 minutes. Our room still wasn’t ready 30 minutes later. My husband spoke with preferred check in and was informed that our room was in fact ready. The common areas are clean and nice. The food from the restaurant was good. The floor in our room is very dirty. I’m not sure if they mop after every check out, but the floors definitely could use a mop. I’m not sure if I just have high expectations for Hilton hotels, but I was slightly disappointed with some of our customer service experiences.

The bed was absolutely miserable. The AC also ran at full power the entire stay. Even do, it was still hot in the room. The bathroom had no exhaust do towels never dried.

Nice location. The hotel was not able to give us a late check out without a large fee, even we wanted just one hour extension. Fridge did not work. Water flow was really slow in the bathroom. Some members of the staff were not nice. Cleaning ladies were amazing. Probably not coming back to Hilton hotels.

Had confirmed booking for 2 king bed room for family of 4. On arrival, staff told me due to last minute bookings by large groups, hotel does not have 2 king bed rooms. How can they boot a reservation confirmed 2 days prior for a last minute booking? Whats the point of "confirmed" reservation then? They could offer us a room with single king bed and a roller twin bed. 4 people had to sleep on that which is typically for 3 people. The room they offered us had electrical issues causing the AC, coffee maker and some lights to not funtions. After a long day in DC we wanted to wind down quickly. The electrician they sent couldnt fix the issue. Another call to front desk, and we were moved to another room. So we had to pack all stuff we had unpacked and move to that room. The roller bed transfer took another call and more time. This room, llike previous had towels for 3 people, so one more call. It was about 11pm by the time everything settled down! Not something I would expect from a 4 star Hilton with top billing. For all the inconvenience previous night, the staff offered us complimentary breakfast next morning but I thought it was too little too late.

L'Enfant Plaza Washington DC

Hotel highlights

  • Steps from International Spy Museum and L'Enfant Plaza
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Capitol Hill, Hilton Washington DC National Mall The Wharf is adjacent to International Spy Museum and within a 15-minute walk of popular sights like Museum of the Bible. This 367-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a full breakfast is served for a fee each morning from 7 AM to 11 AM.


Rooms

All 367 heated rooms feature refrigerators, free newspapers, and free local calls. Guests can expect free WiFi and wired Internet, along with 65-inch flat-screen TVs and pay movies. Beds sport premium bedding and bathrooms offer designer toiletries. Laptop-compatible safes, desks, and wardrobes or closets are also standard.


Property features

Renovated in 2018, Hilton Washington DC National Mall The Wharf offers a fitness center, free WiFi in public areas, and conference space. Valet parking is offered for USD 59 per day. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a computer station, and express check-in.

Room options

Presidential Suite, 1 King Bed, River View

1 King Bed | Sleeps 4

Suite, 1 Bedroom

2 King Beds | Sleeps 5

Suite, 1 Bedroom, Corner

1 King Bed | Sleeps 2

Suite, 1 Bedroom

1 King Bed | Sleeps 4

Guest reviews for Hilton Washington DC National Mall The Wharf

Everyone (6) Couples (4) Family (14)
2
Everyone

By on Jan 12, 2021

Review comment responded on Jan 14, 2021

Hello Taylor, Thank you for your feedback. Please let us know what we could have done better. Thank you.

1
Partner Couples Family

Expensive price. No restaurant, no bar, no water in the room, cold bare floors, construction workers looking in our window. Good thing I brought protein bars or we would have starved. We were planning on staying a second day but we just went home.

By on Jan 8, 2021

Review comment responded on Jan 11, 2021

Hello, Thank you, for your feedback. I want to apologize that your stay was not up to the Hilton standards. Unfortunately due to covid-19 we had to adjust the restaurant hours. We do have pick up options available at the bar. We do also offer slippers for our guest rooms. I am really sorry that you did not have a great Hilton experience.

3
Everyone

I booked this hotel with free valet parking included. I arrive to the hotel and the Valet attendant goes over the daily fees with me. I explained to him that our reservation included free valet and he still kept telling me it wouldn’t be free and that it would $23/day. I went to check-in and confirmed that I did have free valet included. The gentleman at the front desk told me to just let Valet know I had it included in my reservation. Once again, I let the Valet attendant know and he still argued with me. I had him go confirm with the front desk and indeed it was confirmed. An apology was not given. Our bed sheets had some sort of stain which seemed like a drop of old blood. When checking out, another gentleman at the front desk went over the bill for valet parking. I had to give him the same information and had to forward him an email of my reservation. Very frustrating since I had to keep my card on file and knowing their lack of communication, I could’ve been charged even after being The stay was just “ok” in my opinion and wouldn’t go back.

By on Dec 29, 2020

Review comment responded on Dec 30, 2020

Hello Anonymous, Thank you, for taking the time to share your feedback. I am truly sorry for the miscommunication and the unpleasant experience you encountered at our property. The valet should have been informed by the front desk, that your parking was included. I will make sure to address this with our team. I checked with housekeeping and I want to assure you that it was not a blood stain on your sheets, unfortunately the sheet was stained by the machine. The sheet still should not have been placed on any bed. I thank you again for sharing your feedback and I will share your feedback with our team. This will help us improve on service. I hope that you will allow us another opportunity to serve you.

1
Everyone

By on Dec 18, 2020

Review comment responded on Dec 18, 2020

Hello Andrey, Thank you for your message. Please let me know what we could have done better.

5
Family

Great staff clean environment and close to all it will be my travel vacation to dc just love it

By on Nov 29, 2020

Review comment responded on Dec 1, 2020

Hello, Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your Hilton experience. Please come see us again.

5
Family

IT's hiding in the middle of other buildings right next door to the SPy Museum. It made it difficult to find at first but then we used the museum as a landmark walking back. It was an excellent hotel right in the middle of everything. We stayed in DC without a car and never regretted it.

By on Nov 21, 2020

Review comment responded on Nov 21, 2020

Hello, Thank you, for your 5 star rating. We are glad to hear you enjoyed your experience.

4
Partner Couples Family

Andrew, Elijah, and another Female front desk agent whose name I don’t recall were very kind and happy. All exemplary people. The location was very convenient, the view was so so.

By , from SD on Sep 25, 2020

Review comment responded on Sep 26, 2020

Hello Ken, Thank you for your message. I am glad to hear that you enjoyed our staff and your experience. I will make sure to pass this on to the team. Please come back and see us again.

5
Everyone

By on Feb 21, 2020

Review comment responded on Feb 21, 2020

Thank you for your review! We are please to hear that you had an enjoyable experience, and we hope to welcome you back soon!

5
Family Business Business

Property is centrally located, and right in L'Enfant Plaza, so very accessible to a main metro hub, and a few minutes walk to the Mall. L'Enfant Plaza has places to eat, and stores, so very convenient. New changes to the hotel are awesome. Lobby towards the elevator has a great aromatherapy smell, and rooms are modern and sleek. Love the glass bottles to refill with filtered water for the room! Lights go on when you open the closets is a great feature. Wish the view was a little better for 12th floor interior room, since sliding open the curtains was a beautiful view of the construction for the pool, but that too will be better once pool is installed. Great location, nice newly renovated (and mean completely before was not good) Hilton.

By on Jan 16, 2020

Review comment responded on Jan 16, 2020

Thank you for your recent stay and kind review! We are happy to hear you enjoyed your stay and the features of the hotel. Please come back and see us again!

5
Family

Room has very nice upgrades. Large beds. Good location close to the National mall and above a subway station. Friendly staff.

By on Nov 26, 2019

Review comment responded on Nov 26, 2019

Thank you for being our guest! It is wonderful to hear that you enjoyed the property and location. We hope we can welcome you back again someday soon!

Hilton Washington DC National Mall The Wharf

480 L'Enfant Plaza, Washington, DC 20024
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