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Extended Stay America -Washington DC-Falls Church-Merrifield

2.5 out of 5.0

Recent guest reviews

Upon check-in, was told the WiFi didn't work and wouldn't be back online until after I'd checked out the next day. The tub did not have a stopper. Two people checking out in front of me had complaints as well: hairdryer didn't work, burned out outlet on wall.

Bad customer service! Rude staffs there. Place dirty

The "breakfast" is a joke and the channel selection for tv is awful. If it wasnt close to hospital I would not stay here

The front desk staff gave my room to someone else within an hour of my own check in. Had I not had the door locked from the inside I would have had a stranger walk in. Then the front desk called my room asking who I was. Ridiculous. And unsafe.

The advantage at staying in a room with a kitchenette is the ability to prepare your own meals. The room had completely bare cupboards; no cooking utensils, dishware, pans, or utensils. The rest of the room was adequate, but maintenance issues were starting to show. Cleanliness was not appalling, but far below the standards set by Hilton or Marriott owned properties.

Good customer service. Walking distance to/from Inova Fairfax Hospital.

I requested a non-smoking room but am sure that was not what I got. Due to the time crunch of my schedule, I didn't protest, just was disappointed. The space is efficiently designed. My Happy Ending resulted when I thought I had locked my rental car keys in the car after an unhurried conversation with Veronica at the front desk, I realized they were tucked in my backpack. She totally brightened my day.

Looked like new, very clean and confortable. The commons area was clean and well kept as well, plenty of parking. Close to many good restaurants.

I was pleasantly surprised with the room. I was just needed a clean place to sleep for 1 night, the room was very spacious, fully equipped with fridge, stove, microwave. I will consider this hotel for my family vacation.

When I search for room. This location said they had a pool and when I got there was no pool, so I wasn't happy about that. The was small and the ac made a lot of noise.

I absolutely loved it and will define lot come BACk I've come Back for every spring brake and it's always well worth it

It was a great experience though I saw a bug at the end when I was leaving.

Had a great experience at this hotel the staff was great & accommodating nice location quite area nice picnic area & I enjoyed my stay!!

I surely will be staying here again if I'm ever visiting this area. Must have car. Nice attractions couple miles away nice restaurants to dine in staff was very friendly clean rooms good housekeepers. I had a nice stay overall

I love it... I stayed only 3 nights and the location is good :)

Really a nice hotel with full kitchen setupo. Near to Washigton DC, I enjoyed my stay here.

The room was nasty. There was a roach in the bathroom. I guess I went cheap and got what I deserved.

Grandmother with two grandkids explored D.C. and attended a rally. After a long day, so nice to return to a pleasant and spacious room. Will stay here again!

Truly a pet friendly place with enough space for a portable crib as well.

The hotel was at $100/night way too expensive. I had no idea that the rooms here would only be cleaned once a week. It's very basic and mostly construction workers etc stayed here (although that wasn't a problem). When I came into town, the first night there wasn't any hot water which is unacceptable and disappointing. The first 9 or so channels on the TV did not work (no ABC etc)......

8281 Willow Oaks Corporate Dr Fairfax VA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located within a leisurely stroll of Inova Fairfax Hospital, Extended Stay America -Washington DC-Falls Church-Merrifield is within a 15-minute drive of Wolf Trap National Park for the Performing Arts. This hotel has 144 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Arlington National Cemetery and Lincoln Memorial are also within a 20-minute drive.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 144 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At Extended Stay America -Washington DC-Falls Church-Merrifield, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. A stay here includes free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a TV in a common area.

Guest reviews for Extended Stay America -Washington DC-Falls Church-Merrifield

Everyone (5) Business (12) Couples (5) Family (9) Other (3) Friends (1)
2
Everyone

Upon check-in, was told the WiFi didn't work and wouldn't be back online until after I'd checked out the next day. The tub did not have a stopper. Two people checking out in front of me had complaints as well: hairdryer didn't work, burned out outlet on wall.

By on Apr 20, 2018

Review comment responded on Apr 21, 2018

Thank you for taking the time to review our hotel. We're sorry you experienced so many difficulties during your stay with us and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding service. Thanks once more, and we look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management

1
Everyone

Bad customer service! Rude staffs there. Place dirty

By on Apr 2, 2018

Review comment responded on Apr 4, 2018

Samantha, we cannot apologize enough for the poor service you received during your stay with us. The incidents you highlight in your review concerns me very much. This is certainly not the type of service our hotel is known for, so we truly regret the inconvenience caused. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management

3

close to hoslital

Everyone

The "breakfast" is a joke and the channel selection for tv is awful. If it wasnt close to hospital I would not stay here

By on Apr 2, 2017

1
Everyone

The front desk staff gave my room to someone else within an hour of my own check in. Had I not had the door locked from the inside I would have had a stranger walk in. Then the front desk called my room asking who I was. Ridiculous. And unsafe.

By on Mar 12, 2017

2

empty kitchenette

Everyone

The advantage at staying in a room with a kitchenette is the ability to prepare your own meals. The room had completely bare cupboards; no cooking utensils, dishware, pans, or utensils. The rest of the room was adequate, but maintenance issues were starting to show. Cleanliness was not appalling, but far below the standards set by Hilton or Marriott owned properties.

By on Apr 14, 2016

4

taking care of family in hospital

Families

Good customer service. Walking distance to/from Inova Fairfax Hospital.

By on Oct 26, 2015

3

happy ending

Singles

I requested a non-smoking room but am sure that was not what I got. Due to the time crunch of my schedule, I didn't protest, just was disappointed. The space is efficiently designed. My Happy Ending resulted when I thought I had locked my rental car keys in the car after an unhurried conversation with Veronica at the front desk, I realized they were tucked in my backpack. She totally brightened my day.

By on Aug 23, 2015

5

excellent area

BusinessTravelers

Looked like new, very clean and confortable. The commons area was clean and well kept as well, plenty of parking. Close to many good restaurants.

By on Jul 10, 2015

4

training outof town

BusinessTravelers

I was pleasantly surprised with the room. I was just needed a clean place to sleep for 1 night, the room was very spacious, fully equipped with fridge, stove, microwave. I will consider this hotel for my family vacation.

By on Jun 9, 2014

2

weekend getaway

Couples

When I search for room. This location said they had a pool and when I got there was no pool, so I wasn't happy about that. The was small and the ac made a lot of noise.

By on Jun 9, 2014