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Extended Stay America - Washington D.C.- Fairfax - Fair Oaks

2.5 out of 5.0

Recent guest reviews

Has been a great hotel to go for me. They take care of me

Bed Bugs Room smelled horrible Horrible Service........

I enjoy staying here. Nice and quiet. Great staff at the hotel

Have been a nice place for me to stay. Front desk is very helpful.

Great time being here. Everyone has been nice to me

We had to ask for a "Package" to get dishes, pots and pans for kitchen.

Not extended stay.stove was is poor condition. Stove was not at all working. no power plugs available. One was there behind TV not reachable at all. v

The room was expensive. Shower didn't work right. The AC would not keep the room cool. Bathroom was not clean.

I was thrown into a room that stunk of cigarette smoke, which I really hate; and when I complained, they dismissively told me that that is what I have signed for when I booked the room. I said, I didn't do such thing. They said breakfast is included. And then, they throw at you some dry muffins. They couldn't even pour some cheap egg out of a plastic jug into a pan. How hard would that be? I guess it was my fault that they falsely advertised that they were selling me a clean room. Falling short of what they have advertised to sell me is one thing, but blaming me for their own shortcomings was a disgrace.

this has been a great for me to go to. everyone so go there.

Good place to go. Never have problems with the staff or room.

Nice place, everyone treats you well. Will always come to this hotel.

This was a disappointing visit you have to request everything you need pot coffee maker ,iron you know the basics i went down for breakfast it wasn't even breakfast a couple of Granola bars 3 inch muffins stuff you pick up from sams club . It was such a dissapointing visit i checked out a day early . I also could not sleep i guess they rent to people as apartments and there was loud music through out the night when i was there and around 4 people were at the front desk complaining about various issues with this place .It is up to the owners to step back and take a look at there business and say how can i make it better .

When I arrived Sam greeted me and was very helpful and nice. The room size was perfect. The bathroom was fine but the water pressure was low. It served its purpose for a place to sleep close to where I wanted to be. After about an hour of being in my room Sam called my room and asked if the room was okay. Sam won my loyalty award. I'll definitely stay here in the future because of her hospitality.

Only good thing we're the employees. So generous and helpful.

There were bugs and I mean a lot of them dead and alive and I was told it was common since it is so hot outside. I was told I would receive a call with regards to my complaint yet I have not. When I followed up a few days later I was promised a return call before the close of business yet I have not heard form anyone representing this company.

The room was good and clean and the price is reasonable.

room was neat and clean, staff was good and helpful, very close to mall

Good stay,convenient location, close to everything.

I was unable to actually stay, it's not acceptable for me to stay in a smoking room.

12104 Monument Dr Fairfax VA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America - Washington D.C.- Fairfax - Fair Oaks places you next to Ox Hill Battlefield Park and within a mile (2 km) of Fair Oaks Mall. This hotel has 136 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. National Firearms Museum is also 2.6 mi (4.2 km) away.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 9:30 AM.


Rooms

The 136 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers, free local calls, and ironing boards. Weekly housekeeping is available.


Property features

Guests of Extended Stay America - Washington D.C.- Fairfax - Fair Oaks enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.

Room options

Deluxe Studio, 1 King Bed with Sofa bed, Non Smoking

King 1 | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Studio, 2 Full Beds, Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America - Washington D.C.- Fairfax - Fair Oaks

Everyone (18) Business (8) Couples (2) Students (1) Family (7) Other (7)
5
Everyone

Has been a great hotel to go for me. They take care of me

By on Jan 31, 2018

Review comment responded on Feb 1, 2018

Thanks for choosing Extended Stay America and for the feedback. We are delighted to read you were impressed with the service we offer and that you had an enjoyable stay while here. Thanks once more, and we look forward to welcoming you back soon. Sincerely, Hotel Management

1
Everyone

Bed Bugs Room smelled horrible Horrible Service........

By on Jan 29, 2018

Review comment responded on Feb 3, 2018

Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management

5
Everyone

I enjoy staying here. Nice and quiet. Great staff at the hotel

By on Jan 26, 2018

Review comment responded on Jan 26, 2018

Thank you for being our guest at the Extended Stay America. We are thrilled to know you had a wonderful stay and that you loved our hospitality. Reviews such as yours mean a lot! Thanks again and we look forward to welcoming you back. Sincerely, Hotel Management

5
Everyone

Have been a nice place for me to stay. Front desk is very helpful.

By on Jan 16, 2018

Review comment responded on Jan 17, 2018

Thank you for being our guest at Extended Stay America and for taking the time to write about your experience. Our dedicated team of the front desk staff enjoys hearing compliments for a job well done. Thank you for calling attention to their great work! We appreciate your business and hope you will join us again every time you visit the city. Sincerely, Hotel Management

5
Everyone

Great time being here. Everyone has been nice to me

By on Jan 15, 2018

Review comment responded on Jan 17, 2018

Thanks for the fantastic rating and for your comments about staying with us at Extended Stay America. Our goal is to make every guest feel welcome and comfortable their entire visit, so we are pleased to know your experience with us met these expectations. We look forward to serving you again the next time you are in the area! Sincerely, Hotel Management

2
Everyone

We had to ask for a "Package" to get dishes, pots and pans for kitchen.

By on Sep 29, 2017

Review comment responded on Oct 1, 2017

Thank you for staying with us. We are sorry you were not happy with our dishware policy and regret any inconvenience it caused. On a positive note, we are happy you liked our courteous service and convenient location. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management

1
Students

Not extended stay.stove was is poor condition. Stove was not at all working. no power plugs available. One was there behind TV not reachable at all. v

By on Sep 18, 2017

Review comment responded on Sep 20, 2017

Robert, thank you for your review of Extended Stay America. We are pleased you stayed with us, but I regret if any inconvenience you had. We hope you will choose us again the next time you are in this area. Sincerely, General Manager

2

close to nursing home

Everyone

The room was expensive. Shower didn't work right. The AC would not keep the room cool. Bathroom was not clean.

By , from Orlando on Sep 17, 2017

Review comment responded on Sep 19, 2017

Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed, so we can prevent these issues from occurring again. Please consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager

1

false advertisement

Everyone

I was thrown into a room that stunk of cigarette smoke, which I really hate; and when I complained, they dismissively told me that that is what I have signed for when I booked the room. I said, I didn't do such thing. They said breakfast is included. And then, they throw at you some dry muffins. They couldn't even pour some cheap egg out of a plastic jug into a pan. How hard would that be? I guess it was my fault that they falsely advertised that they were selling me a clean room. Falling short of what they have advertised to sell me is one thing, but blaming me for their own shortcomings was a disgrace.

By , from Minneapolis, MN on May 5, 2017

Review comment responded on May 7, 2017

Daniel, thank you for staying with us. Please accept our sincere apologies for not meeting your expectations. It is important to our entire team that each guest enjoys a comfortable stay, so we are sorry that this was not your experience. I have shared your concerns in regard to the cleanliness of your room and our grab-and-go breakfast with the respective teams so that changes can be made. We will definitely step up our game and hope that we can earn your confidence again on your next visit. Sincerely, General Manager

5
Everyone

this has been a great for me to go to. everyone so go there.

By on Apr 28, 2017

Review comment responded on Apr 30, 2017

Thanks for the terrific feedback. We are delighted to know all went great during your stay and that you were satisfied with all our offerings. We appreciate your recommendation and look forward to your return visit. Sincerely, General Manager