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Crowne Plaza Washington National Airport

3.5 out of 5.0

Recent guest reviews

Close to attractions and airport. We were able to get to monuments and other sites easily. Metro stop was nearby. Room was clean and comfortable. Staff was friendly and helpful. We booked three nights and enjoyed our stay. We would book this hotel again for the convenience.

The bath tub had other people's hair in it. Maid service did not remove garbage and dirty towels on the 2nd day. I had to call them to do it. Hotel staff need customer service training. Do not expect anyone to lift a finger to help you. I have a walking device and no one assisted me with luggage or anything else. If you want a place to stay near the airport, do not mind dirty bath facilities, and are looking for a place completely devoid of customer service and basic human kindness, this place is for you.

Waited 42 minutes for the airport shuttle. When he finally arrived he said I should have called, unlike other hotels they do not have enough vehicles to just drive around. I had called twice in fact. Manager checked me in, just said would look into it but neversaid as much as sorry. Next morning I was told the shuttle goes every 20 minutes, regardless. Room was ok, very small bathroom, not what expected from a Crown Plaza.

The staff was friendly and helpful, the condition of the hotel was good. The had a free shuttle that took us to and from the airport and also would drop us off up to a mile away. The room had all of the amenities as described in the reservation.

Took my daughter for a get away just because. Close to Metro, easy in and out. Hotel was close to Crystal City shops and dining. Room was very comfortable.

Can't ask for a nicer room as everything was spacious and comfortable. My only complaint is the parking which is $21/day. If you can find street parking you are better off. Nice hotel and rooms though.

If you are looking for a hotel in the D.C. Area, crystal city is perfect. It's right on the subway, one stop from the airport, and the little town is ADORABLE!! Takes ten minutes to get into D.C. Or a quick uber. The hotel was lovely, staff was super friendly, rooms were spacious and comfortable, not too much to complain about!!

My Dad's memorial service was in Arlington. Subway took us right there. Beds were very comfortable too!!

Only complaint is that we could hear noise from the hallway and other rooms. This is a very good hotel that is located close to Reagan Washington Airport and the hotel airport shuttle is excellent.

Stayed for quick overnight. Room ok but not a 4 star, no bar or food. Interior old

Our three-day stay was very nice. The food was good and the staff was very responsive. I would recommend it to my friends.

Nice area, close to a lot of shopping and eateries.

The parking cost was a bit expensive for the short stay, but I guess that is the cost for convenience and location.

I booked here because it was a better rate than any of the DC hotels and planned to use the Metro to get into the city. Unfortunately, I was only able to take the Metro on one day of my 3-day stay because of service closures. However, the cost of a Uber ride was very inexpensive ($7, I think.) The Hotel did a great job in providing information for options like that. There are restaurants and stores nearby within walking distance. And a Starbucks on-site is AWESOME. Everything was great in the room. The staff was friendly. Overall, I was pleased.

It was nice but a short stay. Very nice area and lots of restaurants in the area.

all the staff are very helpful, and very close to the DCA. They could had cleaned the elevator, personally first impression is very important. The food is good.

The hotel was everything expected: clean, accommodating and the right price. Would recommend to others

This was in a good location, not being far from DCA and Pentagon City. In addition, it was close to the Metro. Staff was friendly, and everything was clean.

Very clean and convenient location. Free parking sunday in the main street. Nice area. Lot of restaurants. I recommend it to everybody....

Everything was good and the staff were very courteous and helpful

1480 Crystal Drive Arlington VA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

Located in Crystal City, Crowne Plaza Washington National Airport is within a few miles (5 km) of popular sights such as Jefferson Memorial and Arlington National Cemetery. This 3.5-star hotel has 308 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and free in-room WiFi. Near the airport, it's also near Lincoln Memorial and Washington Monument.


Dining

Enjoy dining at one of 2 onsite restaurants including Veranda Cafe, which specializes in American cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 308 air-conditioned rooms feature refrigerators, coffee makers, and free weekday newspapers. 43-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other amenities include safes, phones, and ironing boards.


Property features

Guests of Crowne Plaza Washington National Airport have access to an outdoor pool, a fitness center, and free WiFi in public areas. If you drive, self parking is USD 28 per night, or you can take advantage of the free airport shuttle during limited hours. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include conference space, a 24-hour business center, and free newspapers.

Room options

Room, 1 King Bed, Non Smoking (Leisure)

King 1 | Sleeps 2

Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Room, 1 King Bed with Sofa bed, Non Smoking (Leisure)

King 1 | Sleeps 3

Room, 1 King Bed, Accessible, Bathtub (Mobility)

King 1 | Sleeps 4

Guest reviews for Crowne Plaza Washington National Airport

Everyone (15) Business (26) Couples (25) Family (22) Other (11) Friends (5)
5
Everyone

Close to attractions and airport. We were able to get to monuments and other sites easily. Metro stop was nearby. Room was clean and comfortable. Staff was friendly and helpful. We booked three nights and enjoyed our stay. We would book this hotel again for the convenience.

By on Apr 23, 2018

2
Everyone

The bath tub had other people's hair in it. Maid service did not remove garbage and dirty towels on the 2nd day. I had to call them to do it. Hotel staff need customer service training. Do not expect anyone to lift a finger to help you. I have a walking device and no one assisted me with luggage or anything else. If you want a place to stay near the airport, do not mind dirty bath facilities, and are looking for a place completely devoid of customer service and basic human kindness, this place is for you.

By , from Chicago, IL on Apr 22, 2018

Review comment responded on May 1, 2018

Hello Amy, Thank you for staying with us at The Crowne Plaza National Airport and for taking the time to provide your feedback. I apologize for all of the problems you encountered during your visit. We will use your feedback to counsel our team and improve our services. Please feel free to contact me at the hotel if you'd like to discuss this further. I'd like to make this up to you so please reach out. I hope we can host you again in the future to show this experience was an anomaly for our hotel. Have a great day, Douglas Haddow Director of Rooms

3

not quite up to standard

Everyone

Waited 42 minutes for the airport shuttle. When he finally arrived he said I should have called, unlike other hotels they do not have enough vehicles to just drive around. I had called twice in fact. Manager checked me in, just said would look into it but neversaid as much as sorry. Next morning I was told the shuttle goes every 20 minutes, regardless. Room was ok, very small bathroom, not what expected from a Crown Plaza.

By on Apr 22, 2018

Review comment responded on Apr 27, 2018

Hello Anonymous Traveler, Thank you for staying with us at The Crowne Plaza National Airport and for taking the time to write this review. I apologize for the poor service you received during your visit. Our airport shuttle does run every 20 minutes from 4:40 am to midnight each day. The response you received from our staff was not appropriate and will be addressed. I hope you'll give us another chance in the future to prove this experience was an exception to our normal service. Have a great day, Douglas Haddow Director of Rooms

4

nice and clean

Everyone

The staff was friendly and helpful, the condition of the hotel was good. The had a free shuttle that took us to and from the airport and also would drop us off up to a mile away. The room had all of the amenities as described in the reservation.

By , from california on Apr 1, 2018

5

nice hotel close to metro

Everyone

Took my daughter for a get away just because. Close to Metro, easy in and out. Hotel was close to Crystal City shops and dining. Room was very comfortable.

By , from Lebanon, PA on Mar 5, 2018

4

very nice hotel

Everyone

Can't ask for a nicer room as everything was spacious and comfortable. My only complaint is the parking which is $21/day. If you can find street parking you are better off. Nice hotel and rooms though.

By , from TN on Nov 13, 2017

Review comment responded on Nov 15, 2017

We love to hear that you enjoyed your stay with us. Thanks Rich! , as you know, being in the Nation's Capital the parking cost is higher than other states. We hope to see you back soon, cordially

5

great spot

Everyone

If you are looking for a hotel in the D.C. Area, crystal city is perfect. It's right on the subway, one stop from the airport, and the little town is ADORABLE!! Takes ten minutes to get into D.C. Or a quick uber. The hotel was lovely, staff was super friendly, rooms were spacious and comfortable, not too much to complain about!!

By , from NY, NY on Sep 8, 2017

Review comment responded on Sep 13, 2017

Thank you so much for your raving feedback! It was a pleasure having the opportunity to serve you and we hope to see you again next time you are in the area. Sincerely, Michaela M. Front Office Supervisor

5

very convenient

Everyone

My Dad's memorial service was in Arlington. Subway took us right there. Beds were very comfortable too!!

By , from Western NY on Jul 20, 2017

Review comment responded on Jul 25, 2017

Maria thanks for your feedback. We are glad that we could be your chosen place for your Dad's memorial. Cordially, Dalva H. Agm

4

excellent free shuttle

Everyone

Only complaint is that we could hear noise from the hallway and other rooms. This is a very good hotel that is located close to Reagan Washington Airport and the hotel airport shuttle is excellent.

By , from Marion IN on Jul 17, 2017

3

nice but old and not a 4 star

Everyone

Stayed for quick overnight. Room ok but not a 4 star, no bar or food. Interior old

By on Oct 15, 2016

Review comment responded on Oct 19, 2016

Thank you for taking the time to give us feedback on your recent stay. Please accept my apologies that our recently refurbished rooms did not meet your preferences, and I am sorry you were not informed of our Potomac Bar and Grille restaurant located in the lobby. We hope you get a chance to try out our bar and food selection next time you are in the area. Best, Michaela M.