Candlewood Suites Washington Dulles Sterling2.5 out of 5.0
Recent guest reviews
The hotel and it's staff are very accommodating. I stayed with a group of co-workers and we found great uses from the in-room kitchens, great nearby locations, and incredibly helpful staff. I personally liked the look of the hotel from the outside and the carpeting inside. I also appreciated the usefulness of having grills, washing machines, dishwashers, stovetops, around and inside the hotel, complete with a pool and gym for down-time. Whenever I had any type of issue, Denisse, at the front desk was especially compassionate, kind, and determined about her job, her service, and helping others. This is also exhibited by the other staff as well and makes this review a perfect score, and has me wishing to come back!
I stayed again at the Candlewood Suites in Sterling and it continues to be an excellent choice in the Dulles and DC area. The rooms have all been remodeled with new pillow top beds and there is new carpeting and new flooring in the kitchens. The property managers continue to invest in the property. The staff is always very accommodating and supportive. The weekend manager, Abraheim, does an excellent job providing hospitality and servicing guest's needs. He is always very easygoing, willing to help, calls everyone by their personal name, and is an excellent leader with a huge future and untapped potential. It was great to hear that Ivan and Puneet were promoted to other properties as they also provide great hospitality. I also admire the work of Thelma who keeps the building spotless and is very friendly. The Candlewood in Sterling is a great hotel and you will enjoy your stay.
Kevin, Front Desk Sales Assistant is very accommodating, pleasant and personable. Front desk, housekeeping, maintenance staff are very thorough and professional. Together they make this hotel run smoothly.
Let me start by saying this hotel is beautiful. The bathroom, the kitchen, the room everything is really nice and I loved it. My complaint is that they charged me $147 TWICE. They placed a hold on my account for $20 which I got back but then took out $127 the day I checked out. Then three days later I was charged another $147. I contacted the hotel and they told me the money would go back which it hasn't. I contacted someone higher up on their 800 number and all they did was send my case back to the hotel and said they would contact me, when I already talked to them. I am very upset that $126 was stolen from me from this hotel, that is a large amount of money, and if this is a SECOND hold they should've told me that from the beginning because so I could be aware that this would happen and that it will go back (which it hasn't yet). Don't book with this hotel unless you want to be charged twice your original price.
When I am working in the Sterling area, I always try to stay here. The staff is always so very helpful, from Denisse and the rest of the front desk staff to the maintenance and housekeeping staff, they always go out of their way to make my stay a wonderful one.
I travel a lot with my company, which means Hotels are my second home. My stay at the CANDELWOOD, in Sterling VA. Has been the best experience ever. Thanks to the wonderful staff especially Denise. Thank you so much for your service.
When me and my husband first arrived we were amazed of how clean and neat the outside of the hotel was. And the gentleman name Abraham who gave us the best customer service when we approached him was truly the best. And when I open the door to my hotel room I was so shocked and truly amazed of how beautiful the room was and all the amenities was on point they had everything that you needed in your room to make you feel at home and I just want to let people know go and check it out you will not be sorry. This is a A+ hotel!!!
When I first arrive, I was greeted with a smile from a woman by the name of Denisse.I had my key card within minutes. Candlewood Suite hand games that can be borrowed and board game. There's pot and blender that come in the room but they do have it. The hotel is kid friendly Pets are welcome. Walmart and restaurants are walking distance. Pots, pans, silverware, plates, etc. is within your room. The overall experience was nice is one of my favorites because of the things I mentioned, the gym, free washing and dryer, and the most important things is customer service was excellent. Denisse had a lot to do with a great experience. I een at this Suite for about one week and a half. The only thing is missing is a pool. Thank You Denisse and Candlewood Suites.
Stayed here for 1 night to enjoy the wineries of Loudoun County. The bed was comfortable. We appreciated the full kitchen to heat up dinner leftovers the next morning. Bathroom was clean with enough towels for two. The room was fine for a couple, but it would be tight if our 2 kids were with us.
We stayed just one night at this hotel which usually caters to long-term guests. The room was small, though it had a full kitchen which I'm sure would be nice if staying longer. They did not have any rooms with king beds and nothing available with two beds.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 257 reviews