After a long trip, I arrived at this hotel only to discover that my reservation had been mistakenly canceled due to a clear error by their management. I immediately contacted my travel agency, and they were surprised to learn that the reservation was still active on their end. Given that the mistake originated from the hotel's management, the travel agency requested an alternative room at the same price. Unfortunately, the hotel only had the king suite available, which cost an additional $100. Shockingly, the manager refused to offer any compensation for the price difference. It was a direct decision from the manager. At this point, my travel agent found me a much better hotel at the same price, the nearby Cambria Hotel, which came highly recommended. I believe that if the manager of the Best Western had acknowledged the mistake made by his team and agreed to provide the king suite at a lower price, he could have avoided losing a customer and the negative publicity that usually follows. This, in addition to preventing an agency complaint against the facility. Instead of receiving praise for effectively managing and rectifying their mistake, they only worsened the situation. If you find yourself unable to avoid staying at that hotel, I recommend calling continuously after booking to ensure they do not suddenly cancel your reservation.
Very good breakfast, and good location, with food options across the street. Easy drive to UMD
Great location for access to UMD events. On site parking with easy walk to restaurants. Friendly staff. Only negative is the $25 fee for check-in earlier than 4pm.
Clean and good location. Weakling distance to UMD and restaurants.
Location is excellent - easy walk to our favorite restaurant. Front desk staff is friendly. Rooms are clean.
Friendly staff, good breakfast, reasonable work out room
The parking lot is small and when i returned at night all spots were full. Front desk told me i had to park in second parking lot up the hill from hotel.
Lack of amenities (restaurant, cafe or a pool) for a similarly priced hotel. Close proximity to UMD saved the day though.
The hotel is very clean, the room was huge, and the breakfast was nice. No complaints. The hotel is a bit far from the metro, but I knew that when I booked it.
Convenient, clean, friendly staff
Excellent
Property clean and pleasant. Staff excellent. Room comfortable.
Located in Berwyn within a short walk of Xfinity Center, Best Western Plus College Park Hotel is within a mile (2 km) of University of Maryland, College Park. This 50-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free full breakfast is included with your stay.
46-inch LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Best Western Plus College Park Hotel features a gym, free WiFi in public areas, and a business center. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and laundry facilities.
After a long trip, I arrived at this hotel only to discover that my reservation had been mistakenly canceled due to a clear error by their management. I immediately contacted my travel agency, and they were surprised to learn that the reservation was still active on their end. Given that the mistake originated from the hotel's management, the travel agency requested an alternative room at the same price. Unfortunately, the hotel only had the king suite available, which cost an additional $100. Shockingly, the manager refused to offer any compensation for the price difference. It was a direct decision from the manager. At this point, my travel agent found me a much better hotel at the same price, the nearby Cambria Hotel, which came highly recommended. I believe that if the manager of the Best Western had acknowledged the mistake made by his team and agreed to provide the king suite at a lower price, he could have avoided losing a customer and the negative publicity that usually follows. This, in addition to preventing an agency complaint against the facility. Instead of receiving praise for effectively managing and rectifying their mistake, they only worsened the situation. If you find yourself unable to avoid staying at that hotel, I recommend calling continuously after booking to ensure they do not suddenly cancel your reservation.
Very good breakfast, and good location, with food options across the street. Easy drive to UMD
Daniel,Thank you for sharing your positive feedback. We're delighted you enjoyed our breakfast and found our location convenient. Your patronage is greatly appreciated, and we look forward to welcoming you back for another pleasant stay!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel
Great location for access to UMD events. On site parking with easy walk to restaurants. Friendly staff. Only negative is the $25 fee for check-in earlier than 4pm.
Dear Daniel,Thank you for selecting Best Western Plus College Park Hotel for your visit. We're glad you enjoyed our great location, on-site parking, and friendly staff. We welcome your comment on the early check-in fee and will take it into consideration. We hope to have another chance to serve you down the road.Best regards,Vipul PatelGeneral ManagerBest Western Plus College Park Hotel
Clean and good location. Weakling distance to UMD and restaurants.
Daniel,It was our pleasure to provide you with clean, convenient accommodations. We're glad you enjoyed your stay, and we look forward to hosting you again at Best Western Plus College Park Hotel!Vipul PatelGeneral ManagerBest Western Plus College Park Hotel
Location is excellent - easy walk to our favorite restaurant. Front desk staff is friendly. Rooms are clean.
Daniel,Thank you for sharing your experience at Best Western Plus College Park Hotel. It's great to hear that you found our location excellent and that you were able to easily walk to your favorite restaurant. We are also pleased that our front desk staff was friendly and that your room was clean. Our team takes pride in providing our guests with a comfortable and enjoyable stay, and we are delighted to hear that we met your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel
Friendly staff, good breakfast, reasonable work out room
Daniel,Providing the amenities, hospitality, and accommodations for our guests to enjoy their time at Best Western Plus College Park Hotel is what we aim to do. Thank you for highlighting what you enjoyed most, and your compliments on breakfast will be shared with our culinary staff. Please come back and stay with us again, as familiar faces always brighten our day!Vipul PatelGeneral managerBest Western Plus College Park Hotel
The parking lot is small and when i returned at night all spots were full. Front desk told me i had to park in second parking lot up the hill from hotel.
Kyle, Thank you for taking the time to leave us a review. We regret any inconvenience that you may have experienced due to our parking situation. Hopefully, you enjoyed the rest of your stay with us, and we look forward to welcoming you back in the future.Vipul PatelGeneral managerBest Western Plus College Park Hotel
Polianna,We appreciate you bringing your concerns to our attention. Please know that this is not a typical experience, and we assure you that your feedback will be shared with the respective teams to ensure this does not occur again. This is not the lasting impression we want to leave you with, so please consider returning and giving us another chance to change your perceptions.Vipul PatelGeneral ManagerBest Western Plus College Park Hotel