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Mercure Stratford-upon-Avon Shakespeare Hotel

4.0 out of 5.0

Recent guest reviews

The Shakespeare Hotel has been my home away from home for more than a year now, due to my weekly business trips to the West Midlands. Unfortunately, all good things come to an end and I have to bid them farewell due a change in job location. Firstly, location is central and convenient. There is chargeable parking in the hotel, on first come first serve basis. The hotel is an old Tudor building that is full of character, very fitting in Shakespeare town. Every time I stepped into the hotel I am greeted by friendly faces. I often get a welcome note accompanied by snacks waiting in the room upon check-in. The reception team - Anais, Ella, Michaela & Adam - is outstanding. They know my quirky habits and always try to ensure the room is prepared to my preference. Lilyana from breakfast and Lindsey from the restaurant are among my favourite people in the hotel too. They are polite, cheerful and would go the extra mile with no hesitation, which made my stay that much better. I do not know the housekeeping team well as they usually clean my room when I am not there. Their service is hit and miss as I do have minor complains about cleanliness and other things at times. The reception team, who always have their A game on, would help to rectify these issues. So this slight inconsistency didn't bother me too much. Last but not least, James, the GM, is a very down to earth and friendly person. He would greet guests at the restaurant during breakfast and once offered to move his car in the lot so I can park my car since all other spots were occupied. This shows great leadership and no wonder the hotel frontliners are all top-notch. Apologies that I couldn't name each and every one of the staff that has crossed path with me throughout my stay. Do know that I will remember the exceptional hospitality that was extended to me for the past year by all of you. Thank you!

This is a lovely hotel, nice and central and an easy walk to the theatre. Friendly staff. The rooms are a good size and very clean. I did not have breakfast, but it smelled nice. I'm happy to recommend this hotel

Hotel was good, old and creaky with lots of character. Staff friendly and breakfast very good. The double parking in the limited car park was ridiculous and the £10 charge was absurd - you were charged to stay at the hotel!

The hotel is located, in a tudor style building, in the centre of Stratford near shops, pubs, restaurants and a few minutes walk from the theatre. The hotel provided reasonably spacious rooms: both bedroom and bath room. I had a good nights sleep on both nights I was there. Breakfast was good. The staff and friendly and helpful, although the bar was often left unmanned and guests had to chasing for someone to come to the bar. Parking is limited so you may have to book, they do have disabled spaces. I put my car in a nearby multi-storey that charged £10 per day. Overall this hotel is in a great location and is great value for money. I would happily use it again.

we stay a few times a year at the Shakespeare and are never disappointed, the rooms, food, lounges/bar along with the staff are all lovely. a great central position not only for the sights and amenities of stratford but also an ideal base to go off exploring the beautiful little villages of the Cotswolds.

My mother in law booked this hotel for us as a present, lovely looking building, typical Shakespearean design. The bed was lovely, looked hand calved, the room itself is quite small and there was only one plug in the room, nowhere near the bed. The bathroom was massive looks lovely afar but a little scraggy looking when you get up close (peeling tiles, paintwork coming away). The bathtub had a hair on it and the bin had 2x ?pubic hairs on it which put me off, but bed was clean. Breakfast wasn't included. Car park is in city center and costs £10. I probably wouldn't stay here again.

Friendly welcome at reception. Cosy decor. Lovely “Premium” room, worth the extra £30, as huge room with seating area, Nespresso machine, comfortable soft bed. Only one plug available (not near the bed) & low shower pressure - otherwise would have been 5 stars, excellent!

One night, preceded by all the excitement of seeing Christopher Ecclestone as Macbeth at the RSC. My second visit to this lovely hotel. My wife's first visit. I'd told her how nice the rooms were, how cozy the bar and public areas, and what friendly helpful staff were there...and she thinks I was right! Our room, Claudius, was fine, enough space, bathroom very clean and well equipped, lovely tile work, and a comfy big bed. TV a bit quirky and perhaps time for an update there, but we weren't there to watch TV. Staff in the bar really helpful, welcoming, and Ela on reception is a true asset to the hotel. We plan an annual RSC trip, and we would happily make this our hotel of choice. See you again!

This hotel is central and historic but lacks warmth and friendliness. No one really happy to help , Adam from front desk was probably the most unhelpful person I’ve met. Breakfast was poor. Beds are comfy and bathrooms are nice as well.

This hotel was one of the best for friendly staff and brilliant food , the room contained everything you could wish for to make your stay pleasant . Our room was in the old part of the hotel with wooden floors and lots of space..we will definitely be back for another weekend stay .

Chapel Street Stratford-upon-Avon England

Hotel highlights

  • Walking distance to Royal Shakespeare Theatre and Swan Theatre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour front desk

Mercure Stratford-upon-Avon Shakespeare Hotel places you within a 5-minute walk of popular attractions such as Royal Shakespeare Theatre and Swan Theatre. This 78-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located centrally in Stratford-upon-Avon, it's also close to Shakespeare Monument and Anne Hathaway's Cottage.


Dining

This hotel is home to a restaurant and a bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning off right with buffet breakfast served for a fee.


Rooms

All of Mercure Stratford-upon-Avon Shakespeare Hotel's 78 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

Guests of Mercure Stratford-upon-Avon Shakespeare Hotel enjoy free WiFi in public areas, a meeting room, and a computer station. Self parking is offered for GBP 10.00 per night. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include express check-in, free newspapers, and a terrace.

Reviews from Trip Advisor

Trip Advisor aggregated rating

72.0% of guests recommend this hotel

Total of 1951 reviews