Mercure Stratford-upon-Avon Shakespeare Hotel4.0 out of 5.0
Recent guest reviews
You're not find another hotel like this anywhere.classic Tudor building from the outside.inside retains Tudor details mixed perfectly with a modern bar restaurant and reception.the rooms and corridors take a little time to adapt to as with the building being so old there is not a straight wall or level floor in the hotel.but if your looking to have a short stay in stratford I,d recommend you give the Shakespeare a visit.it's perfect for visiting all of the historic Shakespeare sites and close to the royal Shakespeare company's theatre.area is full of bar's restaurant's and shops.
We visited with a group of friends and most were satisfied with the rooms; all of which varied in size and bed size. We had a large room (310) with a small 4'6" bed - to small for comfort in truth, but otherwise the bedroom and separate sitting area were comfortable, and well equipped for a multiple day stay. Although One of our party moved rooms because of the small bed and cramped conditions. The hotel is well located for short walks to the river and other amenities. On the first night we ate in Marco's New York Italian with high expectations, and that was a disappointment - the food was extremely average, and we cancelled our second nights booking. The staff were polite, helpful and efficient, but sombre. Generally a clean hotel with mixed views on the rooms, and provided you demand a good size room it's a good base for a prolonged stay in Stratford upon Avon. We'll stay again.
We had a wonderful time. Each room on the third floor has the name of a character from A Midsummer Night's Dream, setting the right tone. The Continental Breakfast had a wide selection, including hot foods. The rooms were quaint, comfortable, and reminiscent of Shakespeare's era. The staff at the Mercure was friendly, approachable, and assisted us with all our logistical questions. The hotel was located within walking distance of the town's main sights: down the block from New Place, near Shakespeare's birthplace, and a short walk to the world-class Royal Shakespeare Theater, where we took a behind-the -scenes tour, ate at the Riverside Cafe overlooking the Avon River, and saw two productions, including a fine rendition of Antony and Cleopatra. We also tried the town walk, which starts near the theater; and our guide, Helen, was informative and personable. We highly recommend the Mercure Shakespeare Hotel for its accommodations and proximity to attractions.
A midweek visit to a landmark hotel held in much affection for many years largely due to its excellent central position (ideal for town and RSC theatre visits) and quirky old world charm.The charm and atmosphere are largely still intact except perhaps in the incongruously revamped bar area.A room , booked well in advance on the Mercure site ,though rather cramped offered fair value on a visit where minimal time was spent within it.Service levels were somewhat erratic though redeemed by friendly receptionists and an efficient night porter On three occasions we were directed to the cocktail bar (with free drink vouchers as compensation for our room not being ready) only to find it bereft of staff.On a fourth visit one of our drinks choices was not available and despite being the only customers we were gently invited to hike to the other end of the hotel!Breakfast ,within the rate ,was generous in terms of choice.A sour note was sounded by a £10/night parking charge we had not noticed ,if it was mentioned at all ,when booking.On the whole wear the rose tinted spectacles and you will be fine here.
We arrived with some trepidation at this hotel - our last experience of a Mercure was not good at all. However, this one was so very different. We stayed here for 2 nights to celebrate our daughter's 18th birthday, going to the racing on the Saturday. The hotel was lovely. We had rooms right at the back on the 3rd floor (311 & 312). No road noise, views down to the river and no people walking past during the night. The girls had a twin room - very spacious; we had a double which was slightly smaller but still with a huge bathroom. The breakfasts were fab - everything you could want - cold, fruit, yoghurt, toast, pastries and the full fry up - great fried eggs. The staff couldn't be more helpful. The car park is small, but don't worry even at busy times they will move cars around so that everyone can get out when they want to. All in all we'd recommend this hotel to everyone and can't wait to come back.
We had the option for an upgrade to a suite, which we took advantage of. Whilst the room was very comfortable with a picturesque window seat (with a great view of part of the historic spine of the town), this did also have a big downside. The butchers directly opposite runs a wholesale business from the shop with vans and lorries coming and going from 6 am (even on Saturday). Nonetheless we enjoyed our stay, despite the relative lack of sleep.
I loved this hotel, from the quirky heavy and uneven beams to the gorgeous Hamlet suite I had the privilege of staying in. The Tudor style exterior is carried through the hotel and is part and parcel of the charm of this ancient city. The building dates back to around the 1480s and the five gables are still evident today. Its location on Chapel Street is perfect for visiting Shakespeare's town, from the place where his house used to be (Shakespeare's New Place, right next door) to the River Avon and everything else you might want to see. I found the hotel quiet and extremely comfortable and spotlessly clean. Modern conveniences included a flat screen TV, little fridge, iron and ironing board and a fabulous bathroom with shower. The bed was very comfortable. Elegant and classy is how I would describe this hotel. And, please, don't go without indulging in the fantastic breakfast. There is something for everyone, and if I had the stomach for it, I would have tried it all! I thoroughly enjoyed my English Breakfast which I cobbled together, along with some fresh fruit and juices. Along with a hot breakfast there were cereals and pastries and jams on offer. There is a restaurant (Marco's New York Italian) in the hotel as well should you prefer to dine in. Also the Quil Bar and Lounge for tea and drinks. The staff were friendly and helpful and you can stow your luggage after check-out and before you leave town. There is off-street parking as well and the free wi-fi worked well!! . Rates are reasonable and start at around $87.
Having stayed some 5 years ago, we decided that we would take my sister in law and her husband to Stratford and stay at the Mercure. We ad booked with Booking .com and expected the same standard as before. It took along time for the receptionist took a long time to find our booking and blamed booking .com. When we eventually got to our rooms ,they were small- no bigger or better than a tavellodge or premier inn room which would have been Much cheaper. We paid £178 per room and it definitely was not worth it. The rooms were nothing like those shown on the website.
The location of this hotel was the only good thing at this hotel. Reception staff talked loudly and argued amongst themselves and were very unhelpful. The room was dusty, with a bloodstained duvet! It might be an old building but there's no excuse for it not to be clean.
Room far too small for a double, nowhere to put cases except on armchair and table, very shallow wardrobe already full with electric fire, suitcase rack, ironing board, iron and hair dryer leaving insufficient space for clothes. Large arm chair taking up much of the floor space, shabby with burn mark on arm. Table had to be put in a corner otherwise cupboard with fridge and coffee making could not be opened. Everything that one would expect to find in a double room had just been crammed into the room despite there not being enough space. Nowhere to hang wet coats. Bathroom dirty - hairs blocking the sink plug hole and shelf very dusty. Loud creaking noises from room above every night into the small hours. Complained at desk but nothing done about it. No security from back door access up to bedrooms. Double parking in car park caused delay in leaving. The whole hotel in need of a major refurbishment - everywhere shabby. Good points: excellent location, friendly staff and good sized TV.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 1803 reviews