Four Points by Sheraton Hotel & Serviced Apartments, Pune4.5 out of 5.0
Recent guest reviews
I have always had a pleasant stay at Four Points, Sheraton and this visit was even more delightful due to the surprise upgrade to Apartment by the Hotel Team....special thanks to Mukesh Patil for this privelege. Mukesh always ensures that the Hotel Team takes care of my parking requirements, which makes my stay less worrisome than other Hotels. Wilson from F & B took care of my breakfast and dinner and was very helpful. Mukesh, Wilson are part of this wonderful team that makes my stay delightful. I doubt if there's any better Hotel in Pune in terms of comfort and service.
Extremely helpful people. Great service extends from the front desk and goes all the way to the restaurant staff and beyond. The staff at the front desk could facilitate an early check in with a room of my choice. It also feels warm to be greeted by every member of the hotel. The rooms of course are clean and comfortable. All in all a great place to come back time and again.
The hotel was beautiful, From the airport pickup to till check out service was amazing. The staff at the hotel were very welcoming and went out of their way to give us the best possible service. I would defiantly recommend staying here or at least going to the restaurant you are in the city.
It was an excellent stay and am amazed with the hospitality of the staff starting from check in till departure Some of the hotel Staff Chinmay , Debhuti , Aaysh ,Dipin and Roshani was great help during our stay and arranged very good room. They also arranged cake and did a fabulous towel art as we are celebrating our anniversary. Great work done by Vinayak. Wilson restaurant manager with his team sagar and manab are helpful too Whenever we are in pune will definitely stay in Four points and also highly recommend to our friends and family. Thank you once again!
It was my first stay every thing was prefect, Front Desk staff was very polite and helpful(Amit) gave comp room upgrade. Because of restaurant staff I enjoyed my breakfast specially a lady Shweta who was serving me was very kind I would love to visit again
One shouldnt ever choose this hotel as service levels are pathetic. Check in team doesnt have any clue about guest details though guest is showing his email copy with confirmation. While I was inside the room, the staff person walked in without a knock on the door. Inspite of my showing descent, he continued to talk to me rather than backing off! Highly unprofessional people. Staff dressed in red color are rude, unaware of guest handling processes, hotel services protocols etc. In restaurant, there is lot of cross talking going on sometime even they are pointing at you awkwardly. Infact when I casually mentioned it to my co passenger in flight who also have stayed there, also shared similar feedback and experience of his own. Though, Mr Mukesh and Mr. Vijayan (GM) tried to cover it up by arranging for free drop to Airport, but otherwise it was a terrible experience.
I'm a regular at this hotel .... but leaving a review for the first time ...have stayed here for both work and leisure with family ..... my current 4 night stay is the longest ....The staff here is extremely courteous and highly professional and well trained and with highest quality of service .... the way they treat you here is one of the biggest reason I would keep coming back at this property .... Amit at the reception , Wilson at the restaurant and chef Vinod are the few names I remember but your entire team is extremely good... ( I travel a lot and stay is numerous hotels ... so when I say they are good it's in comparison to other equal star hotels )......The food here is also very good and another reason which makes your stay a wonderful one .... your rooms are also very cozy and comfortable... over all full marks in every aspect of the hotel ... the only thing which I would like the hotel to change is the toiletries , the toiletries provided by the hotel are very basic and looks of very inferior quality to me ... I suggest you people should check the quality of toiletries that Novotel ( your nxt door competitor provides ) provides , yours should not be lesser .. Also this time around we were unfortunate that the swimming pool was not working ... for my 3 year old son weekend holiday is not complete without a jump in the pool ...but I'm sure it would be only due to some unavoidable circumstances. Pleaee continue maintaining the highest quality of service and comfort to your guests !! You team is doing a good
I was amazed to see the service. I have got the very good service Especially Room service. I loved the decor and food was good too. Some of the hotel staff Vinay, Ashish, chinmay and Shakti and shahbaaz were helpful. Eatery service attendant very polite. It was overall excellent.
We were there to celeberate our little one's 4th and boy did they make it special. From coordinating with the event company to the entertainers to the festive food counter specialists they did it all for me. Dealing with the team at 4 Points, you never hear a no! Special thanks to Vijayan and Arup for making the event and day so special. Look forward to hosting many more events there.
My family had visited Four Points Pune and stayed for 10days, they have enjoyed lot and their hospitality is very excellent. My kids enjoyed with Swimming facility and steam bath.My wife impressed with kitchen facility and room service. Special thanks to Mukesh Patil whois helping all the time also good help from Amit khatri,Aayush,Deboti from Front office. There is another special persons Sunil and Sagar from Eating Resturant who provided customized food for my family based on the requirement.Food service team members like Wilson,Shubam,Pawan,Sushil,Teja and Aaragya from Eating Resturant are helpful all the team. Surprise cake was served on my wife birthday which is very good. I got good farewell by team for my 97days stay.
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
Located in Viman Nagar, Four Points by Sheraton Hotel & Serviced Apartments, Pune is within a 10-minute stroll of sights such as Phoenix Market City and Inorbit Mall. This 4.5-star hotel has 217 guestrooms and offers conveniences like 3 restaurants, a full-service spa, and an outdoor pool. In central Pune, the hotel is also close to Aga Khan Palace and ABC farms.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10:30 AM. There are multiple options for onsite dining with 3 restaurants, including Panash, which specializes in Asian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
The 217 rooms are individually furnished and have an array of amenities, including minibars, coffee makers, and free newspapers. 32-inch LCD TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus ensure a restful night. Other amenities include free bottled water, laptop-compatible safes, and phones.
Guests of Four Points by Sheraton Hotel & Serviced Apartments, Pune enjoy a full-service spa, an outdoor pool, and a 24-hour fitness center. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for INR 700.00 per room one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a steam room, free WiFi in public areas, and a conference center.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 1331 reviews