THE STAFF AT RECEPTION ARE RUDE AND UNACCOMMODATING. IT TOOK ME 4 HOURS TO CHECK IN AND THEY CHARGED UNREASONABLE AMOUNT TO ADD ON A GUEST AND THEY SAID THAT IT WAS NOT ALL INCLUSIVE PACKAGE WHICH IS WHAT I THOUGHT I HAD PAID FOR! THE ROOM IS RUN DOWN AND THEY PLAN TO DEMOLISH THE PROPERTY IN 4 MONTHS. THE ROOM’S GLASS DOOR TO THE BALCONY DID NOT LOCK AND THEY NEVER FIXED IT! THE BEACH WAS NICE BUT THE WATER WAS NOT CLEAR! THEY NEED NEW FRONT DESK STAFF AND MANAGEMENT! THEIR LACK IF CARE AND CONCERN WAS TERRIBLE. FRONT DESK STAFF: GRETA/JULIA. ELIJAH SEEMED TO CARE BUT WAS POWERLESS TO DO ANYTHING AND DISAPPEARED FOR LONG PERIODS OF TIME!
Stay away Old property with untrained personal One restaurant with limited selection, Flies at buffet. Worst all inclusive hotel I ever booked
We pay premium for this vacation Do not treat this hotel as all inclusive hotel Third class hotel with untrained and unwilling to work personal. Flies at buffet area, one restaurant that you need to book every day for dinner with limited selection Every day was something wrong: when we arrived bell boy bring us to dirty room that takes them another hour to clean up, another day they just skip cleaning our room an we get new towels only at 7 pm No premium drinks, only cheap local staff. If you really want not to ruin your vacation stay away from this place
Staff was very nice and helpful. The property needs major repairs and updates.
The property itself was generally ok, though facilities and such clearly haven't been updated in quite a while (beach front king suite). The room was clean and spacious and the staff were all generally quite friendly. The hotel is also just a short 5min or so walk to the main town area which has a handful of bars and restaurants. Big Chef was quite good for a fine dining experience, but the rest of the bars/restaurants simply just did not look even remotely sanitary. Also, did not feel particularly safe in the evenings - no issues thankfully. Most people I spoke with also told me the hotel was an hour, maybe 1.5 hrs from the airport which just isn't the case. It took us nearly 2.5hrs by car at the cost of $95US to get to the hotel and just about 2hrs to return ($90US). Additionally, many of the island's best attractions / excurisions are by the airport, which means you'll have to take that 1.5-2hr trek multiple times. Mystique beach-front resto 'Mahis' has a somewhat limited menu and the food was not particularly good. The main buffet (most) breakfasts, lunch and dinners offered a wide assortment of cuisines however most simply just weren't good. My first breakfast there resulted in me getting food poisoning which left me quite ill for the majority of my stay, so I didn't even get to try the ONE on premise al-a-carte restaurant (must reserve in advance). Needless to say I didn't miss it much because I quickly lost confidence in the food quality after my initial experience.
The grounds are beautiful and the beach is fantastic. Staff super friendly and helpful. Bar drinks were not great. Room was very large with separate living room area. Good shower but floor in bedroom was warped and furniture worn out. Needs some updating. However the grounds and beach made up for it.
The Resort had a lot extra charges not mentioned in the fine prints. Poor quality WiFi. My husband got charged twice for a top liquor drink. The vendors on the beach do not let you enjoy your full experience because they are harassing you nonstop. The island is beautiful.
The property really needs to be wiupdated .. It has bathrooms that leak/ walls that leak/ lack of functioning hot/cold water / rooms etc are really outdated .. WiFi doesn't work ...Lack of food choices and staff On the positive side the staff that are there are super friendly ..
Service was great. Our housekeeper Jennifer was very friendly and did a great job. Guest ice machine was broken but anyone would go get some for you if they saw you with a bucket.
The property is running down. We ran into issues like dirty bed sheet, dirty bathtub and wrong bed size on the first night. The hotel service quality is inconsistent...
My friends and I went down to St. Lucia for carnival and had the WORST experience at this hotel. Upon arrival, the hotel room that we booked was not assigned to us. When we were checking in, they presented us with a completely different room type that was not what we paid for. It had twin beds and we had to ask them to switch us to the type of room we requested. Once we did, it took over 40 minutes for them to prepare the room. The KING size bed we were supposed to have was converted to two twin beds pushed together. The wifi was non-existent. They gave us the password the first day and when we got to our room, we informed them that it was not working. They KEPT insisting that it was our phones that weren’t working. My friend had to purchase an international plan just to communicate with her kids. They let us know that they would bring a router to the room the next day. We followed up bright and early that morning and it never came. We called several times, went into town, came back at 4:30 PM and it was not in the room, and the wifi still didn’t work. Finally, one day before our stay, we requested AGAIN that they bring the router they promised three days before, one of the staff came up to the room, and verified that the internet was NOT working then proceeded to give me an entirely new password with a new network that was note presented to us initially. The wifi worked for 4 hours, then was patchy. The morning we were checking out, the water was not working.
Amazing staff and hotel. Very attentive to details. Beautiful location.
Best deal on the island and best staff. No one bothers you, but when you ask for something or have a problem, it’s dealt with promptly. I’ve stayed at a lot of hotels in st Lucia. The Royal Lucia is such a great value compared to any other. Don’t be scared by the low price! It’s nice!
Tons to do and a great breakfast buffet to get your day going.
Staff is super friendly and always available to help. Carnival cruises is must. Also be sure to try the buffet breakfast very well put together and the food is very tasty. Beautiful hotel beautiful surroundings.
Hotel was very nice. Room was better than expected. Nice location, walk to restaurant and shops. Not a lot of activity at the hotel. Very quiet. Troy the bartender is fantastic
Mystique St Lucia by Royalton places you next to Reduit Beach and within a 5-minute walk of other popular sights like Splash Island Water Park Saint Lucia. This 95-room, 4-star resort has 3 restaurants along with conveniences like a full-service spa and an outdoor pool.
There are ample dining options with 3 onsite restaurants, including L'Epicure Restaurant, which specializes in international cuisine. Satisfy your hunger from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.
Guests can expect free WiFi and flat-screen TVs with cable channels. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Sitting areas, refrigerators, and minibars are other standard amenities.
Mystique St Lucia by Royalton features a full-service spa, an outdoor pool, and a gym. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this beach resort include a sauna, free WiFi in public areas, and laundry facilities.
THE STAFF AT RECEPTION ARE RUDE AND UNACCOMMODATING. IT TOOK ME 4 HOURS TO CHECK IN AND THEY CHARGED UNREASONABLE AMOUNT TO ADD ON A GUEST AND THEY SAID THAT IT WAS NOT ALL INCLUSIVE PACKAGE WHICH IS WHAT I THOUGHT I HAD PAID FOR! THE ROOM IS RUN DOWN AND THEY PLAN TO DEMOLISH THE PROPERTY IN 4 MONTHS. THE ROOM’S GLASS DOOR TO THE BALCONY DID NOT LOCK AND THEY NEVER FIXED IT! THE BEACH WAS NICE BUT THE WATER WAS NOT CLEAR! THEY NEED NEW FRONT DESK STAFF AND MANAGEMENT! THEIR LACK IF CARE AND CONCERN WAS TERRIBLE. FRONT DESK STAFF: GRETA/JULIA. ELIJAH SEEMED TO CARE BUT WAS POWERLESS TO DO ANYTHING AND DISAPPEARED FOR LONG PERIODS OF TIME!
Stay away Old property with untrained personal One restaurant with limited selection, Flies at buffet. Worst all inclusive hotel I ever booked
Dear Dmytro,We deeply value the time you have taken to share your important comments with us. We really value your candor and would want to express our deepest regrets for the challenges you had throughout your time with us. We regret to inform you that we did not achieve your expectations, despite our goal of providing every guest with a memorable and enjoyable experience. Regrettably, your experience is terribly sad. We offer our most genuine apologies. We are actively working to resolve your issues and take measures to prevent them from happening again in the future. Rest assured that we deeply value and prioritize your issues. We value your ongoing input and apologize for any trouble this may have caused. We offer our heartfelt apologies.Sincerely,Mystique St. LuciaManagement Team
We pay premium for this vacation Do not treat this hotel as all inclusive hotel Third class hotel with untrained and unwilling to work personal. Flies at buffet area, one restaurant that you need to book every day for dinner with limited selection Every day was something wrong: when we arrived bell boy bring us to dirty room that takes them another hour to clean up, another day they just skip cleaning our room an we get new towels only at 7 pm No premium drinks, only cheap local staff. If you really want not to ruin your vacation stay away from this place
Dear Dmytro,We are grateful that you choose us for your recent holiday and for dedicating time to provide us with a review.Ensuring excellent customer service is our utmost concern at our resort, and we deeply regret any instances of service mistakes that may have occurred. We can guarantee that the cited concerns do not adequately reflect the genuine service culture and legacy of our resort.We apologize for not being able to meet or surpass your expectations during this vacation. We really regret any inconvenience you may have had during your stay. We have acknowledged your concerns and escalated them to the appropriate managers for further investigation and appropriate resolution.Sincerely,Mystique St. LuciaManagement Team
Staff was very nice and helpful. The property needs major repairs and updates.
Dear Keisha,We appreciate you picking our resort for your recent stay and taking the time to provide your feedback.It is unfortunate to hear that we did not fulfill your expectations during your stay; this is not the type of service we seek to provide. In order to improve, your comments have been recorded and shared with the staff for further review and follow-up.Although apologies won't alter the outcome of your visit, we are honored to have hosted you. We do hope that you will give us another chance to provide you with an experience that surpasses your previous one.Sincerest regards,Management TeamMystique St. Lucia
The property itself was generally ok, though facilities and such clearly haven't been updated in quite a while (beach front king suite). The room was clean and spacious and the staff were all generally quite friendly. The hotel is also just a short 5min or so walk to the main town area which has a handful of bars and restaurants. Big Chef was quite good for a fine dining experience, but the rest of the bars/restaurants simply just did not look even remotely sanitary. Also, did not feel particularly safe in the evenings - no issues thankfully. Most people I spoke with also told me the hotel was an hour, maybe 1.5 hrs from the airport which just isn't the case. It took us nearly 2.5hrs by car at the cost of $95US to get to the hotel and just about 2hrs to return ($90US). Additionally, many of the island's best attractions / excurisions are by the airport, which means you'll have to take that 1.5-2hr trek multiple times. Mystique beach-front resto 'Mahis' has a somewhat limited menu and the food was not particularly good. The main buffet (most) breakfasts, lunch and dinners offered a wide assortment of cuisines however most simply just weren't good. My first breakfast there resulted in me getting food poisoning which left me quite ill for the majority of my stay, so I didn't even get to try the ONE on premise al-a-carte restaurant (must reserve in advance). Needless to say I didn't miss it much because I quickly lost confidence in the food quality after my initial experience.
Dear Robert, Thank you for choosing our resort and for taking the time to share your feedback with us. Regrettably, we were unable to exceed your expectations on your recent visit and we extend our sincerest apology as this is certainly not the outcome we hoped for. Our team consistently aims to provide the highest standard of service to all of our valued guests as we pride ourselves on being passionate people making vacation dreams come through. While we understand and apology does not change the outcome of your visit, we do extend one with all sincerity and hope that you can forgive our previous shortfalls allowing us the opportunity of redemption with a return visit that will certainly surpass your last and change any negative perceptions that you may have of our resort. s raised. Warmest Regards, Mystique St. Lucia, Management Team.
The grounds are beautiful and the beach is fantastic. Staff super friendly and helpful. Bar drinks were not great. Room was very large with separate living room area. Good shower but floor in bedroom was warped and furniture worn out. Needs some updating. However the grounds and beach made up for it.
Dear esther, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay at Mystique Saint Lucia. We appreciate your kind compliments about our great staff service, and beautiful grounds and beach. Your feedback also highlights areas of concern that have been duly noted and rest assured that these issues are not a true reflection of the culture of service at our resort. We would appreciate the opportunity to serve you better in the near future. Warm Regards, Mystique St. Lucia Management Team
The Resort had a lot extra charges not mentioned in the fine prints. Poor quality WiFi. My husband got charged twice for a top liquor drink. The vendors on the beach do not let you enjoy your full experience because they are harassing you nonstop. The island is beautiful.
Dear Guest, Thank you for sharing your experience with us. We sincerely regret the frustrations and disappointments you mentioned above and understand how it resulted in your vacation being less than what you anticipated. Your concerns have not been ignored and we can assure you that the comments mentioned will be discussed and shared with all relevant teams. We trust that this experience does not taint your view of our brand and look forward to another opportunity to remedy the highlighted issues. Warm Regards, Mystique St Lucia Management Team
Dear Guest, Thank you also for your review that will undoubtedly be helpful to your fellow travelers. We are all extremely contented to have been able to deliver you with the highest level of service. We look forward to hosting you again in the near future. Warmest Regards, Mystique St. Lucia Management Team.
The property really needs to be wiupdated .. It has bathrooms that leak/ walls that leak/ lack of functioning hot/cold water / rooms etc are really outdated .. WiFi doesn't work ...Lack of food choices and staff On the positive side the staff that are there are super friendly ..
Dear AC, Thank you for choosing Mystique St. Lucia by Royalton for your recent vacation and taking the time to share your experience with us. We appreciate your comments highlighting our friendly team members; they will definitely be commended for their efforts. Please accept our sincerest apology for any inconveniences you encountered during your stay, this is certainly not the typical circumstance and your comments have been noted and shared with the management team. We are hoping that this experience does not taint your view of our brand and kindly asking for another opportunity to deliver a vacation better than the last. Warmest Regards, Brian Sang General Manager
Dear Roula,Dear valued guest,We sincerely apologize for the challenges you encountered during your recent stay with us. Your feedback is invaluable to us as we strive to continually improve our guest experience.We deeply regret any inconvenience you experienced during the check-in process and with the additional charges. Rest assured, we will review our procedures and communication protocols to ensure clarity for our guests in the future. Additionally, we apologize for any maintenance issues you encountered in your room. We take such matters seriously, and our maintenance team will promptly address the concerns you raised.Regarding the clarity of our all-inclusive package, we apologize for any misunderstanding. We will take steps to ensure that our guests have a clear understanding of what is included in their package upon booking.We appreciate your compliments regarding the beach, and we regret that the water clarity did not meet your expectations. We will continue to monitor and maintain the cleanliness of our beach area to enhance the overall guest experience.Please know that your comments regarding our front desk staff and management have been noted. We will address these concerns with our team to ensure that our guests receive the level of care and service they deserve.Once again, we apologize for any shortcomings you experienced during your stay. We value your feedback and hope for the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve.Warm regards,Management TeamMystique St. Lucia