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Best Western Vientiane Hotel

3.5 out of 5.0

Recent guest reviews

We received such an amazing reception when we arrived at the Best Western. We don't normally stay in 'chain' hotels but are so glad we did. The room was large, comfortable and very clean. But the best thing about this place is the staff. Nothing is too much trouble and their openess and helpfulness just makes you want to smile 😊

The positives: Lovely tiled lobby, spacious rooms with nice furniture and comfy beds, unbeatable location surrounded by restaurants and steps from the riverfront road, and, above all, first-rate (mostly Filipina) staff. Breakfast was good, though if you are bored there are many options close by. Negatives: the blazing white LED lights in the hallway and bathroom cheapen the atmosphere (though the latter make shaving a breeze). And my bathroom was pretty utilitarian and about a star lower than the hotel itself.

3rd time here, recommended. Can't beat the location and the staf f, rooms and pool should satisfy most travellers. Go past Wat turn right to 3 Sisters cafe (no English, look for "3 on awning" and order a pho ("fur")

- Location is the best spot for this hotel - Food is everywhere surrounding the area - Staffs are friendly and helpful - Limited breakfast choice (set breakfast) and no refill - No lighting in wardrobe

First abroad stay and most memorable stay. Located near the Mekong river and lot of restaurants near by. Happening place. I was quite happy with their customer service and decent compliment break fast. Evening the street will be flooded with tourists and good TukTuk experience.....

What a perfect location , great for market , restaurants etc , the front desk staff as with all staff where exceptional , genuinely interested in your day , lovely little pool but should not have to hunt for towels , maybe a few on a shelf , rooms a bit dated but trade off is nice n big n spacious , some have described as a little past its prime , if you just arrived from a big glass bankok hotel maybe it looks a bit that way , clean n central so who cares , breakfast basic (rainy season maybe when hotel is fuller it has more choice ) but very nice and well presented , hope to stay again , thanks

Spent two nights here after leaving another property that was totally unacceptable. The room here was large and spotless. Great bathroom,fantastic front dest service. Sarah at the front desk could not have been nicer, more helpful and pleasant. The man on days was also great ( dont know his name) but he went out of his way to help us with a malfunctioning safe. Pool was nice but could use a little more ambiance like plants or trees but we had it to ourselves so no complaiint there. Location is very good. Walkiing or short ride to most places. Compared to the other place we stayed this was such a welcome site!!

What a disappointment, we had to move to 3 different rooms to get what we had prebooked, staff were rude and disinterested until we asked to see a manager. The advertising promises clean bright rooms with a welcoming fruit basket. No such thing existed, the rooms are old and tired with poor maintenance After finally getting the room we had paid for, no offer of compensation was made, to rub salt in the wound, we got charge double for the taxi transfer to the airport, the driver blaming the commisssion he had tray to the hotel This is a sad old run down property with little appeal and no class, you would do well to avoid

Near the river and good position for restaurants, but the hotel was old and needed upgrading. One big problem was no car park - had to park in the road but was a small one way street and so cause congestion.

Conveniently located and very comfortable. Not a 5 star comfort but very good value for the price. Good air conditioning and shower was hot. Good selection of fresh food for the Buffett breakfast. The staff are very friendly and professional. The concierge was very helpful and organised a good English speaking driver to drive us to Vang Vieng.

2-12 Francois Nginn Street Vientiane

Hotel highlights

  • Close to Patuxay
  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Best Western Vientiane Hotel places you within a 10-minute stroll of Lao National Museum and Laos National Stadium. This 44-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle. Centrally located in Vientiane, the hotel is also a short walk from Ban Anou Night Market and Wat Si Saket.


Free breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


All of Best Western Vientiane Hotel's 44 rooms are individually furnished and have an array of amenities, including refrigerators, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer free toiletries and bathrobes. Other amenities include free bottled water, safes, and phones.

Property features

Guests staying at Best Western Vientiane Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's limited parking, as well as a free airport shuttle at scheduled times. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-in.

Room options

Standard Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Standard Room, 2 Single Beds, Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

71% of guests recommend this hotel

Total of 233 reviews