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Best Western Vientiane Hotel

3.5 out of 5.0

Recent guest reviews

We stayed 3 nights in the hotel, in a room on the 3rd floor giving on F. Nginn Street. No problem with the street noise, but big problem with the air conditioning system in the room; impossible to tune to a comfortable 18-20°C range, the room stayed very cold (got a cold), and the noise of the compressor was unbelievable (no double glass isolation), and there is almost a half cm gap between the window door window and its frame. Nice breakfasts and helpful staff. The room was unfortunately not very clean; some marks on one tile in the bathroom like an eye liner mark, along with a large stain on the wooden door of the bathroom, like shampoo or soap were never cleaned during our stay. Our room was also close to the loud 3rd floor, room service telephone used by the room- service staff.

Deputy manager Sarah Dane Lim and her staff go out of their way to make you feel like you are one of the family. Breakfast is included and not just the traditional continental breakfast either. Will definitely stay here the next time we visit. Great location to the river walk and numerous restaurants to suit all tastes. The hotel is exactly as described in the pictures. Language wasn’t a problem. Going through some remodeling but never was a bother, in fact the only way we knew there was remodeling going on was the notice posted in the elevators.

Myself and two friends stayed at the Best Western for 5 days in February 2018 and we were very happy with our stay. We were met in the lobby by the manager Sarah Dane Ancog who went out of her way to make our stay comfortable. She was incredibly friendly and made it enjoyable to arrive back at the hotel each day. The rooms are quite spacious and well appointed and very clean. The bathrooms contain a bathtub/shower and appear to have been remodeled recently. One half of the hotel faces the wall of an ajorning property and one has a view of some temples and the river so be sure to ask for that side when booking. Sarah accomodated my two friends and changed their rooms to one with a view. We didn't eat any meals at the restaurant but we did enjoy the free breakfast every morning. You got to choose between a western breakfast with eggs, bacon or ham and an asian breakfast with rice and meat. There is also a nice spread of fresh baguettes and bread, jam, croissants, fruit, cereal, yogurt, juice and coffee. The hotel also offers free airport pickup and dropoff if you give them at least 24 hours notice. The last time I stayed in Vientiane, I stayed at an AIRBNB that was 20 minutes outside of town so this definitely was more convenient for us as we were staying near the center of town and the location of this hotel is right next to the night market and a lot of western style restaurants and massage places so it is ideal. The only thing that I would like to see improved would be the beds, they were quite hard and you could feel the springs. I slept on top of a blanket and that helped but I think softer beds would be a good improvement. All in all for the price we paid (about $65 US dollars per night), this was a great place to stay and I was very happy. Sarah and her staff were well trained, very polite and really added a special touch to our stay. I wouldn't hesitate to stay here again.

Standard best western type of hotel with lots of wood everywhere. Staff all keen to help. Excellent breakfast although the juices routinely run out before the end. Local taxi fares are unusually high and our rooms air conditioning thermostat was malfunctioning producing the effect of sleeping in a fridge. It's a nice hotel though.

If you want fancy probably look at Saldana in a similar location or Crown Plaza a bit further out. But if you’re lookin for reliable, clean, friendly this is it. Great location. Decent pool, though it could use some inspiration. Deluxe rooms are a good size but sparse with furniture. They are just finishing up some renovation so be sure to inquire about that.

Everything about the Best Western is top notch. First impressions were very good, the reception area was spotless and the staff were very welcoming. Our room was big, again very clean with a couple of comfortable chairs and a writing table. WiFi in our bedroom was good but needed a code every day from reception. My only complaint about the room was the light switches on the bed head - I kept bumping them with my head when I was asleep and turning the lights on! Breakfast was OK, nothing special but the coffee was good! We were given a free airport transfer when we left- very handy.

The room is spacious and situated at less busy street. The location is near to the night market, eating places and massage parlor. The complimentary breakfast is always the same except paid breakfast that will change everyday. The staff is friendly and helpfull too. The sign to the pool was not directing guest to the pool and pool looks not attractive. My water hole in the bathroom makes funny sound at night.

The hotel is situated very near the river, in one of the side streets to the road along the river. The area is full of restaurants and night market is just a few meters away. The hotel seems fairly newly renovated and rooms are clean and nice and staff very friendly. View from the room I had was not all the good.(see picture). Breakfast was quite limited but eggs was made according to your wish and coffee was very good. The reception areas is nice kind of old style. I really liked the floors in the reception and in the room. The hotel also has a small swimming pool in the back as well a a small fitness centre.

Stayed there for a month , staff service is very good great location ! when friends or business partners visit sent them there and they all have good experience !! The food is also very good , morning breakfast is fast and good

We received such an amazing reception when we arrived at the Best Western. We don't normally stay in 'chain' hotels but are so glad we did. The room was large, comfortable and very clean. But the best thing about this place is the staff. Nothing is too much trouble and their openess and helpfulness just makes you want to smile 😊

2 12 Francois Nginn St Vientiane

Hotel highlights

  • Close to Patuxay
  • Free breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Best Western Vientiane Hotel places you within a 10-minute stroll of Lao National Museum and Laos National Stadium. This 44-room, 3.5-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a free airport shuttle. Centrally located in Vientiane, the hotel is also a short walk from Wat Si Saket and That Dam.


Free breakfast is included with your stay. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


All of Best Western Vientiane Hotel's 44 rooms are individually furnished and have an array of amenities, including refrigerators, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer free toiletries and bathrobes. Other amenities include free bottled water, safes, and phones.

Property features

Guests staying at Best Western Vientiane Hotel enjoy an outdoor pool, a fitness center, and free WiFi in public areas. There's limited parking, as well as a free airport shuttle (available on request). The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

71.0% of guests recommend this hotel

Total of 243 reviews