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Best Western Hotel Firenze

4.0 out of 5.0

Recent guest reviews

We fond this hotel a very good experience, great service, nice comfortable room and bed. The location is close to the train station and the tourist sites. Our housekeeping always left a treat and coffee. Bar tender friendly and helpful.

Location: on Corso Porta Nuova, a large avenue that takes you to the city centre in a 5 to 10 minute walk. It's a good choice if you arrive in Verona by car and want to stay close to the city centre without actually having to drive in it. The railway station is a 10 minute walk away, if you know the way because you have to pass a few rather complicated crossings. Premises: looks pretty average on the outside, but inside you find decently modern common areas, though nothing with much grandeur (do you need it though?) Service: staff is very friendly, helpful and efficient. Breakfast: good choice of products but without being out of the ordinary; low quality of bread but good juices. Room: not overly spacious but efficient decorated and clean, no street noise as there are blinds you can electrically let down; the bathroom was spacious and with everything in good working order... and had a jacuzzi. WiFi: reliable and fast in the room and all common places Overall: good value for money, and an excellent choice if you arrive by car (garage is available at request).

Friendly, efficient staff! Great location, close to the train station, walk to the town centre in 10 minutes. Great breakfast included in the price! Would highly recommend this hotel! Rooms are spotless and very comfortable!

The hotel is very good. The location is great and the shower is awesome!!!! The only problem is that I was at the 1st floor and I could hear all the noises in the street. I woke up late at night because people were screaming in front of the hotel. If you go there, just ask for a higher floor.

Ideal location only about 10 minutes from the railway station and 10 minutes from the city centre. Reception staff gave excellent restaurant recommendations, and helped with the storage of a wheelchair. Room was warm and clean with tea and coffee facilities, safe and mini bar also, but didn't use it. The shower was very powerful. Chocolate and slippers left by the bed. Breakfast was very good, great selection, tea and coffee via a self service machine. Breakfast is 10 euros well spent as didn't need to eat until the evening!

The staff were extremely helpful with taxis and tourist information. The room was lovely, very clean and comfortable. Great location for catching the sites in Verona. Can't wait to return and stay again!

Stayed 3 nights in this hotel. Room was clean and tidy. Quiet room, Spacious bathroom and very good breakfast. Enjoyed the Jacuzzi shower. Yes it's a Jacuzzi shower, not Jacuzzi bath. 15 minutes walk to the Piazza Bra and 15 minutes walk to the train station. There were kettle, tea and coffee making facilities in the room which was important to me to have a cup of tea before breakfast. However, some of the staff at reception didn’t seem so friendly.

This is a clean comfortable hotel 10 minutes walk from the train station and 10 minutes from the Piazza Bra and Arena so near the heart of everything. We walked everywhere in Verona and found the hotel very well placed indeed. The bedroom was excellent although the pillows are a but hard for my taste. The bed itself was good although not particularly soft, but I slept well only to have a bad neck from the pillows the next day! The shower and the jacuzzi were fine. Some may find it a little strange but we enjoyed both. The air conditioning tended to have a mind of its own . Open a window and it stopped. The temperature control was to my mind "interesting" and in no way perfect. The television was a disappointment to English speakers. Whilst there were loads of Italian channels as you would expect, and German as well, the English channels were BBC World News, France 24 in English, Russia today and Al Jazzera apart from CNN CNBC and Bloomberg. Oh, and a channel which was obviously screening Chinese propaganda constantly.A little light relief would have been nice! Why it is beyond the management to realise that there are a lot of English speaking guests who would actually like to watch tv but not news news news or propaganda? The free wifi was a joke. It didn't work very well at all and you had to get a new password and username( all numbers and letters) from reception very day. Why can't the hotel have a username being the name of the guest and the password being the room number? Not beyond the technical ability of people surely? Breakfast down in the basement was good value at 20 euros. Not the most exciting ever, but plenty of choice and worth going to instead of hunting for a restaurant first thing in the morning. Our main problem was the lift. Going down to breakfast 3 of us were stuck just above the -1 floor( there is also -2) The doors wouldn't open and the lift appeared dead. There are two lifts, both small and in constant use. It became very hot very quickly and I was frightened since I am claustrophobic so really started to worry very quickly. The management got us out within about 10 minutes so not bad, I commend the speed and the fact that they were straight onto the job, but we were more than a little nervous about using the lift again. We were given a free breakfast as a gesture which was nice and welcome. The staff were friendly and the hotel pretty good apart from the facts mentioned above. Would I stay there again? Probably, but I hope they sort the a/c , tv, wifi, and lift out first!

My wife and I stayed 2 nights with a prepaid reservation. After arriving by morning train from Brescia, we walked 650 meters northeast to this hotel. An English speaking clerk took our passports before storing our bags. After lunch at the Pizzeria Bar Delle Nazioni just around the corner, we returned at 2PM, taking the elevator up to Room #118. The moderate sized room had a comfortable queen with 2 shelved nightstands, desk with refer below and hot pot above, 3 chairs, closet wardrobe, wall TV(BBC, CNBC, CNN), and beautifully tiled and fully outfitted bathroom(with overly complicated glass shower steam cabinet). Although the large double insulated window opened to the front sidewalk view, it was quiet to sleep. We enjoyed good secure wifi and their well serviced 7AM breakfast buffet that included much more than we could sample. Because we walked 800 meters N to the Euro Spar(Google had mis marked a Supermercati Italiani across the street from our hotel), and more often into the city center, we would have preferred a closer hotel. Although we have enjoyed our economy room at this high quality 4*, it was expensive and not a value hotel for us.

Four night stay. Quiet comfortable room with big bed and all looks refurbished or new. Hotel 5minutes on foot to rail/bus station and 10 minutes to centre of town/ favourite restaurant/icecream. Good english spoken, very helpful and big breakfast. Never considered eating in. Bargain price for quality.

Reviews from Trip Advisor

Trip Advisor aggregated rating

94.0% of guests recommend this hotel

Total of 1258 reviews