Boscolo Venezia, Autograph Collection5.0 out of 5.0
Recent guest reviews
We love this hotel, and particularly appreciate the excellent and friendly service provided by the concierge, who was almost always available aside the front desk. Check out Spritz, the black rabbit, who roams the garden, too.
We stayed here in august, it's a beautiful hotel located in the jewish area of Venice. It has a botanical garden where breakfast is served every morning what we did not expect in a city like Venice. It was such a pleasure to stay here and being helped by Gaia who gave us superb recommendations for restaurants and bars. Can't wait to go back to this fabulous property
If you want a place that is off the beaten path, quiet, with beauty all around it, this is the place. There is a large green space behind the hotel (that is owned by the hotel) that is amazing - green grass, beautiful vegetation, flowers/roses, etc. Service was excellent at the hotel including the concierge.
The Boscolo is away form the crowds of Venice with a beautiful garden (the only green space you will find in Venice). It is an old mansion facing both the canal and the lagoon. Their beautiful boat will take you to St. Mark's Square or to Murano. The bar was a great place to relax and meet other travelers. The concierge, Ivan, was wonderful! Very knowledgable and helpful and spoke prefect English. Only complaint is the internet --- very slow and not dependable.
We stayed in the Boscolo Venezia for two nights before a cruise. It’s defining advantage was its location in a beautiful and quiet space away from the hordes of tourists coupled with a free shuttle to the St. Mark’s Square. We were impressed with the spacious room we received as well the breakfast buffet. Staff were generally friendly and helpful, though we did have difficulty with one person (described below). Overall, we would recommend the hotel and would stay again should we plan another trip to Venice. Room The room we received (305) was located on a part of the hotel that did not have full elevator access. To get to it, we had to either take the elevator to the 4th floor (which was only a few steps above our level) and then walk down to our floor, or take the elevator to 2 and then walk up one flight. This was a bit problematic because we had a baby with a stroller. Upon check in, the reception offered to have someone take the stroller up/down stairs for us, and the bell hop always offered when he saw us coming or going, but we did not want someone else carrying our child. The sizable room had coffered ceilings and impressive bathroom fixtures, as well as a view of the campanille of the Chiesa Madonna dell'Orto and if you stick your head out and turn, you could see a canal. The king bed was comfortable and the spacious bathroom had a good soaking bathtub, toilet, and bidet (European—no spray). The batthroom was probably about a 1/3 of the size of the bedroom, while the bedroom area would have been big enough to hold 4 king beds. Our one complaint about the room pertains to the placement of the spigot for the bathtub. While great if you've chosen a soak, its placement is rather poor for taking a shower. The spigot ended up hitting our leg whenever we showered and if you have a head full of shampoo, it could be disorienting to accidentally hit yourself on the spigot. Service The hotel staff provided generally good service and were generally responsive to our requests. We had a couple of problems, which we flagged to the attention of management and they addressed issues as well as possible. The first problem was that we had asked for our ice packs to be kept in the freezer as we used them to keep our 1 year old daughter's milk chilled during day trips. Unfortunately, the ice packs got lost, but the hotel replaced them with a large bag of ice. The second was a male concierge who my husband reached by phone to get an update about the free shuttle into St. Mark's Square as we had waited about 40 minutes for it based on information the front desk provided us. The concierge responded rather unprofessionally to my spouse and gave a terse apology when confronted about it later in the day (I'm sorry, but I was busy and just needed to get off the phone). My husband spoke to his boss the next day who apologized on his behalf. Shuttle The hotel provides a free shuttle to its guests to get to St. Mark's Square. This was an excellent service, which we used twice. Given how far the hotel is from the city center, this was very helpful to tourists wanting to see sites in the center of the city. It is also helpful for getting to the cruise port as you can just take the free hotel shuttle to St. Mark's square. The shuttle drops you off next to the dock for Alilaguna, which offers transportation to the cruise port (from St. Mark's) for under 15 euro per person. Breakfast We had selected an option where we get breakfast included. This allowed us to choose from one of several options from the menu (omelet, breakfast sandwiches, pancakes, et al) and the buffet. The menu options look great, but were quite small and not that filling. Though it's clear that the staff work hard, they are a bit understaffed if the restaurant is completely full so the menu options can take as much as 30 to 35 minutes to arrive when the restaurant is full. The variety and quality of the buffet, as well as the location of the breakfast in a beautiful courtyard makes up for this. It has a selection of pastries, cakes, meats, juices, cereals and others. We ended up sampling all the cakes and most were delicious. One opportunity for improvement is that the selection of bio/organic options listed on the menu simply weren’t available. Also, the wait staff spend a good deal of time having to chase pretty aggressive pigeons away from empty tables and the clean utensils. It’s a bit surprising that management hasn’t invested in motion activated ultrasonic repellants, pigeon scare balloons used in Asia, or other effective tactics. Overall the included meal provided us with a satisfying start of the day. Neighborhood The hotel is located in a quiet area northwest of the center of Venice. It took us about an hour walk from St. Mark's to the hotel (though with some meandering as we sometimes got lost). This makes for a pleasant neighborhood with both canal views and lagoon views. If you want restaurants and bars, it's a short 10 minute walk south (two bridges) where there is an area with lots of restaurants and where people hang out late at night.
We have stayed in this hotel many times over the last 20 years. We stayed in a garden room - ground floor overlooking the lagoon and we had issues the last time we stayed in one of the ground floor garden rooms which have been mentioned previously and clearly not been addressed. We could here every word the people in room above were saying! Constant noise from footsteps and suitcases being dragged along the floor - we could even hear - much to our disgust people going to the toilet - LITERALLY !! followed by the flushing of the toilet and the shower running. The room decor was very poorly painted and the tiles round the bath are crumbling and bits constantly fall into bath. - which was also badly stained. Breakfast is average. Staff are fine and friendly. There is a rug on the floor by the doors to breakfast outside area which is dangerous as rolled up at the end causing people to trip - which we witnessed several times. This was the same two years ago when we were last here! We took the free hotel shuttle over to Murano and were made to feel that we had to tip the boat driver as he mentioned that the trip was free but we could feel free to tip him. I do not need to be told when or if to tip - not sure if the boat was the hotel boat but did see the same driver a couple of times collecting other guests. We would probably return but wont be asking to stay in a garden room until the noise issue is resolved.
This is the third time we stayed at this hotel.We spent 2 night pre cruise. We love it ,great breakfast,very good staff,we love the garden really,it is a great pleasure to sit there .There are everywhere many places to sit in each floor and it doesn't feel small like others hotels in Venice the hotel is full of charm ,each chandelier is a piece of art!!! The area is very nice,plenty of restaurants bar,wine bar and shop and not crowded like San Marco. One evening we had a small problem at the bar but thanks to Chiara ,it is all good and we will return definitely to this beautiful hotel.
This Boscolo Hotel fronts onto a canal and backs onto the lagoon. This means that you get the traditional Venice feel when approaching from the front, and the convenience of getting to the 'action' in St. Marcos Square easily from a 'water shuttle' from the back of the property. Great location for the best of both worlds.
Staff is friendly and helpful. Good clean rooms. Breakfast is very average. Not many choices to pick from. Beautiful hotel, lot of history. Not very close to San Marco. Hotel has free shuttles to San Marco.
We stayed at this property for 2 nights to start our trip through Italy. I am a Marriott Platinum Member and was greeted and treated like one throughout my stay - although, I think they would've treated me the same regardless. Because of my status, we were upgraded to a sea view room, which was great. It was on the back side of the hotel through the garden literally on the sea. There was a nice seating area outside our room and a really nice view. Rooms are on the smaller side, but normal for Italy and still plenty of room. Bathroom had a really nice soaking tub and beds are always comfortable. We had dinner at the restaurant the first night - it was pricey as to be expected from a hotel restaurant, but the food did not disappoint. The parmesan risotto was excellent and we had two good starter dishes. For the two of us... two starters, the risotto, dessert, and 2 glasses of wine set us bac $120 euro. Even though there is nothing bad to say about the food, service, or restaurant itself, the only reason we ate here is because it was pouring rain out and it was easier to eat in than venture out. If you have the opportunity to go out, go out and enjoy local restaurants. The breakfast was your standard continental buffet with pastries, fruit, deli meats, yogurts - plenty to choose from and you were also able to choose a plated item off the menu. Our breakfast was included in our rate, so we took advantage of it both days. The day we left we realized our train tickets weren't booked at the train station nearest the hotel - Claudio at the Front Desk was beyond amazing. We explained our situation and he took care of everything - he called the rail station, got our tickets changed, printed us new tickets, and didn't blink an eye through the whole thing. He made what could have been a stressful situation an absolute breeze. I cannot thank him enough. Everyone at the front desk was so helpful, but this was above and beyond and greatly appreciated by us. Thank you Claudio!
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 1577 reviews