- Liked: Cleanliness, property conditions & facilities, room comfort
- Disliked: Staff & service
Not refunded for 7/9 nights; sister was ill
My sister and I had to leave after 2 out of a 9 night stay as she was not well, and we had a relative in Greece that was also not well. We were under the impression we would be able to receive a refund of the nights we didn't stay. Our circumstance is out of the ordinary. Hotels.com have been unhelpful, and now refuse to reply to my complaint. I feel that no compassion has been shown by Valencia City Host, or Hotels.com and I wouldn't recommend either.