- Disliked: Staff & service, property conditions & facilities, room comfort
Uncomfortable broken mattress. It is not firm and sinks in all the way as soon as we lay on it; hence we both got lower back pain after 2 nights of sleep there. They could also pay more attention in the detail and fix the wobbling facet, clogged sink and cracked TV. Worst of all, we received the rudest customer service from the waitress working in the restaurant during breakfast hour. We asked politely if we could get coffee and she raised her voice at us for no reasons. She definitely ruined what was meant to be a lovely start of our day. Never again at this hotel!