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Recent guest reviews

There were bed bugs in the rooms, there was no one at the reception to help us, and we tried calling the reception multiple times over the week and they were extremely unresponsive. No one would ever pick up the phone.

Awesome new hotel with a unique service, excelent facilities and located in the heart of Tulum Riviera. I truly recommend this place!!

Carretera Tulum Boca Paila Km 5.2 Tulum QROO

Hotel highlights

  • Walking distance to Tulum Beach
  • Free local cuisine breakfast
  • Free WiFi in rooms and public areas
  • Free uncovered self parking

Tulum Beach is a short stroll from Serena Tulum - Adults Only, and other popular attractions like Tulum National Park are within a mile (2 km). This 21-room, 3.5-star hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.


Dining

Free local cuisine breakfast is included with your stay and awaits you each morning from 8:00 AM to 10:00 AM. Satisfy your hunger from the comfort of your room with room service.


Rooms

Serena Tulum - Adults Only's 21 rooms are individually decorated and provide balconies or patios, minibars, and free bottled water. Guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and free toiletries. Rooms also include safes.


Property features

Guests of Serena Tulum - Adults Only enjoy an outdoor pool, free WiFi in public areas, and spa services. If you decide to drive, there's free parking. The front desk is staffed 24 hours a day to help with tours/tickets and luggage storage. Other amenities at this adults-only hotel include a terrace and a garden.

Room options

Junior Suite

1 King Bed and 1 Large Twin Sofa Bed | Sleeps 4

Deluxe Tent

1 King Bed | Sleeps 2

Jungle View Room

1 Queen Bed | Sleeps 2

Guest reviews for Serena Tulum - Adults Only

Everyone (1)
1
Friends

There were bed bugs in the rooms, there was no one at the reception to help us, and we tried calling the reception multiple times over the week and they were extremely unresponsive. No one would ever pick up the phone.

By on Mar 12, 2019

Review comment responded on Mar 13, 2019

Good afternoon and thank you for sharing your feedback with us. We are sending your report to the hotel managemant for their knowladge and follow up in the reported áreas for its prompt revisión. We hope to have the opportunity to welcome you back at Serena Glamping Tulum in the future, to show you a different experience than the one you had this time. Regards

5
Everyone

Awesome new hotel with a unique service, excelent facilities and located in the heart of Tulum Riviera. I truly recommend this place!!

By on Dec 21, 2018

Review comment responded on Dec 24, 2018

Dear guest, Thank you very much for your feedback and report on your recent stay at Hotel Serena Glamping Tulum. We hope to have the opportunity to welcome you back in the near future.

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