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Serena Tulum - Adults Only

3.5 out of 5.0
  • Walking distance to Tul...
  • Free WiFi in rooms and ...
  • Free parking
  • Outdoor pool

Recent guest reviews

Loved it! An absolute must try if you come to Tulum. We had a superb modern room within a tent (very comfortable bed, great shower), the design was stunning! The pool area is very peaceful and it is onlt a minute-walk to one of the best beaches of Tulum. Thank you Serena!

I had a wonderful 6-night stay at Serena Glamping Hotel. It is hard to find, because it’s the entrance is hidden off the road, in the parking lot of Mateo’s, the popular bar next-door. Once inside, the common spaces are gorgeous and enchanting – full of hammocks, meditation cushions, and a beautiful, small half circle pool and deck. There are also a sun roof deck, and thatch-roof palapa set up for yoga and meditation. The room I stayed in was made of Mayan clay, a distinctive smelling natural material that kept it cool inside. There were beautiful furnishings including Mayan handicrafts and a very large comfortable bed. Bathroom was well appointed with a rain shower. Housekeeping was excellent, and the room was spotless every day. The staff is absolutely wonderful, and I especially appreciate Nacho, Hugo and Carla. All of them are so kind, and went out of their way to help me navigate, book tours, and provide recommendations for what to do in Tulum. It’s a nice touch that the hotel provides beach towels, WiFi and bottled water. Room service food from Mateo’s is available. There are only two downsides to Serena: 1, there’s no access to the beach. There’s a public beach just down the road, but its cramped and full of seaweed. Your best option is to go to one of the zillion resorts, “beach clubs,” or restaurants along the Boca Paila and pay the (pretty exorbitant, “daily minimum”) fees to chill on their beach all day. 2, it can be hard to sleep. At night, my room was very poorly lit with just one overhead light, and at the same time the curtain in front of the glass doors did not block the fairy lights outside. The bigger problem is a noise from Mateo’s, which had live bands and/or the exact same repetitive, loud pop music soundtrack, every night from about 6-11pm. Luckily, I brought ear lplugs and an eye mask: do the same if you book a stay. Overall, Hotel Serena Glamping is a really sweet little hotel, in a great location, and a very special beach town. I highly recommend it.

We stayed in this hotel last weekend and it was a nightmare, we woke up with ants and cockroaches in our bed (room 20), we asked the receptionist to change us to a different room and they wanted to charge us an extra 40USD! At the end they changed us, but the other room was full of ants and 60+ mosquitos, we intermediary left . We submitted a claim and they said to us "it is what it is" Stay away from this place!!!

It was amazing trip to Tulum and the place is beautiful. Hotel is near all restaurants and give you pleasure like you are at the same time in jungle and at sea. The people who works there are such friendly and they help a lot with giving us instructions for bars,food and beach. 🙏🏻

Glamping here is outstanding, very comfortable with all modern life services but with a touch of nature contact. You can hear the wind, the sea, the birds and see the light through the jungle palm trees while resting inside a comfortable keeping size bed. Located in the main hotel street. Best location.

We needed an escape from parenthood and daily stress, and Serena gave us all that we expected and more, the ecological concept gives you a feeling of wellness and peace. The gampling was really nice, you get the adventurous side without risking any comfort. Hugo and Samantha's attention was great always looking to give great service so we could have the best time during our stay. Totally coming back!

Hotel Serena Glamping Tulum is amazing! The hotel itself is cool as you feel as if you are in the middle of the jungle and get to connect with nature. At the same time, you don't lose some amenities like electricity, spa & room services. The place is beautifully decorated. We stayed in the glamping rooms, which are great. They literally feel like a luxury tent. The room has a small fridge and they provide free bottled water as well. Their shampoo/conditioner/bath soap are all natural/organic. The hotel itself is constructed/decorated with material (wood/concrete) that's from the region itself. There is also an area of the hotel where you can relax around a bonfire. Mateos restaurant which is literally besides the hotel plays awesome live music and their food is exceptional. The location is prime as it's located at the very beginning of the Tulum 'strip'. It's within walking distance from the beach, boutique shops and tons of restaurants. Mateos rents bikes which you can use to go down the strip and see the rest of the area. The concept is phenomenal. Be ready to disconnect from the world, relieve stress and have the time of your life.

The hotel has a great concept but there is still much to do.. We stayed in a tent and we had thousands of mosquitos in there.. The floor in the shower was always full of water.. we had some cockroaches as well.. But it was not too bad at all. The price was okay and the stuff very friendly and helpful :) The location of the hotel is also great!

Hotel Serena is a very beautiful place to visit, the concept of gampling was a very fun and innovative experience. I stayed with friends and we had a good time and hosting at Serena. The staff is very kind and friendly, the gampling rooms are nicely decorated and very cozy; They’re surrounded by nature and that makes you feel relaxed. The cleanness is quite good. The thing of the mosquitoes is something you should get on mind before you go to live the gampling experience and prevent getting insect repellent, cause there might be mosquitoes inside the gampling; also the rooms have air conditioning that makes the stay more comfortable, in my point of view Serena is well located cause it is near of restaurants, beach and boutiques. I definitely recommend this place to stay and also the gampling experience.

So we stayed at a Serena Glamping Tulum which we’re very hesitant to since we read mix reviews online but my wife and I were for a while wanting to stay at a Glamping place since its been a new and every time more popular term we hear about, so we gave it a shot. To be fare I will mention some of the reviews we read about and what we found on our own experience. The negative comments we read about the most were: no running water, lots of bugs and mosquitos and lots of noise. Well I must say that you have to be open to the concept of hotel this is if you are staying here, cause you are in a much nicer tent with services inside your “Glamping” like: A/C, electricity 8we heard about other places on the beach side where electricity is cut at midnight), minibar with free purified water, safe lock, private bathroom, a shower and tub-like in the bathroom and I must say, a very comfortable king size bed. But once outside your tent you are surrounded by nature which will be inevitable to have bugs and mosquitoes which are not just in this place but all over Tulum and I guess Riviera Maya too, so as we know when we travel to the Riviera Maya we always bring repellent with us. The site is built around a pool and there are about 9 or 10 tents plus we saw other rooms available but more like a hotel-type rooms which was not what we’re looking for to experience, but at least you have an option in case you are not convinced with the glamping Concept. In our Glamping (number 8) we had no issues onceover with running water in any of the nights we’re staying there, we think the issue they had was due to their recent opening and being at full capacity at the top season of the year.. truthfully we have been a couple of times in Holbox during peak season and we have encountered similar issues with water and electricity so I think its not just about a property issue but more like a destination issue.. anyway we had no issues with water and talking to other guests we heard of no issues either. I guess they figured out things and problem solved which we’re so happy for us… There is a restaurant next to the property (Mateo’s) where they have great food and drinks and there is even a menu in the room so you can order food and drinks from the restaurant directly to your room or in our case tent, this was a great addition to the property in case you don’t want to leave the pool or your room.. Burritos are great by the way!! Ok but this restaurant does have music playing at night so be mindful about this if you are choosing to stay at Serena Glamping. I must say that the music went until midnight more or less but my wife and I had no problems sleeping with the loud music, actually it wasn’t as loud as we expected from the reviews we saw online…. Another check mark for us 😊 At the same restaurant Mateo’s they rent bicycles and this is a popular way to move around Tulum, I think the cost is $180 pesos per day which is about $10 us… good deal for us. Also the folks at Serena have an special deal with a beach club which is about 4 minutes’ walk from the property, its called “Punta Piedra” and all they ask is to have $150 Mexican pesos consumption per person which is about $9 usd per person and you can use the beach, beach beds, tables, etc. and the prices in the menu vary from $10 us to $30 us. They can also bring a menu from a pizza place across the street and those pizzas are sooo good.. So all in all and speaking about the property and our experience, we felt very comfortable and believe this is already becoming a great place to visit plus the staff there goes out of their way to please you and help you with suggestions and directions in case you need those. We see they are already working on the issues they had during their opening and to us, this is a new concept and hotel to go back to for sure. So great job Serena and keep it up folks!

Carretera Tulum Boca Paila Km 5.2 Tulum QROO

Hotel highlights

  • Walking distance to Tulum Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Tulum Beach is a short stroll from Serena Tulum - Adults Only, and other popular attractions like Tulum National Park are within a few miles (5 km). This 3.5-star hotel welcomes guests with 21 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

Order from room service to satisfy your hunger without leaving your room.


Rooms

Guests can expect to find free WiFi. Beds are dressed in premium bedding and the bathroom offers a rainfall showerhead and free toiletries. Other standard amenities include a balcony or patio, free bottled water, and a safe.


Property features

At Serena Tulum - Adults Only, guests have access to an outdoor pool, free WiFi in public areas, and spa services. There's free parking if you drive. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. This hotel also has a terrace.

Room options

Junior Suite

King 1 | Sleeps 4

Standard Room

Full 1 | Sleeps 2

Jungle View Room

Queen 1 | Sleeps 2

Deluxe Tent

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend this hotel

Total of 25 reviews

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.