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Recent guest reviews

I expressed my concerns to a woman named marianna and she was very dismissive and rude in regards my complaints. She

Beautiful beach location in the jungle. The accommodations where rustic chic, must be okay with some jungle creatures!

Showed up to a room under construction with no working AC. After spending the night in that room we were moved to a new room that was also under construction with no working AC. The bathrooms are outside with construction workers clearly able to see you showering. When we approached the hotel about this they told us that they’d authorize a refund if we wanted to find a new hotel but as of now they are still denying the request. Worst hotel experience of my life.

Carretera Tulum-Boca Paila km 3 Tulum QROO

Hotel highlights

  • Walking distance to Playa Paraiso and Tulum Mayan Ruins
  • Free WiFi in public areas
  • Onsite dining
  • Private beach

Playa Paraiso is within a 5-minute walk of Ikal Hotel Tulum while other popular sites like Tulum Mayan Ruins are within a 15-minute stroll. This 19-room, 3.5-star hotel has 2 outdoor pools along with a private beach and a restaurant.


Dining

Enjoy a bite to eat at the hotel's fine-dining restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with full breakfast, available for a fee from 8:00 AM to 11:00 AM.


Rooms

The 19 recently renovated accommodations feature furnished balconies or patios and afford space to spread out with dining areas and sitting areas. Guests can stay connected with WiFi. Beds are dressed in premium bedding and bathrooms offer rainfall showers and designer toiletries. In-room massages are available, and rooms also include free bottled water.


Property features

Built in 2019, the brand new Ikal Hotel Tulum offers a private beach, 2 outdoor pools, and free WiFi in public areas. If you drive, self parking is USD 1 per stay, or you can take advantage of the airport shuttle (available 24 hours) for USD 115 per vehicle one-way. The front desk has multilingual staff that can help with concierge services and luggage storage. Other amenities at this beach hotel include express check-in, express check-out, and wedding services.

Room options

Jungle Mayan Suite

1 Queen Bed | Sleeps 2

Plunge Pool Mayan Suite

1 Queen Trundle Bed | Sleeps 2

Bungalow

1 Double Bed | Sleeps 2

Garden Mayan Suite

1 King Bed | Sleeps 2

Guest reviews for Ikal Hotel Tulum

Everyone (2)
1
Everyone

I expressed my concerns to a woman named marianna and she was very dismissive and rude in regards my complaints. She

By on Oct 17, 2020

4
Friends

Beautiful beach location in the jungle. The accommodations where rustic chic, must be okay with some jungle creatures!

By on Mar 5, 2020

Review comment responded on Mar 21, 2020

Dear guest, thanks a lot for your feedback. We are glad you enjoyed your time with us. We hope you come back soon!

3
Everyone

By on Jan 20, 2020

Review comment responded on Feb 6, 2020

Hello dear Guest, Thank you for take the time to rate us. Kindest regards,

1
Friends

Showed up to a room under construction with no working AC. After spending the night in that room we were moved to a new room that was also under construction with no working AC. The bathrooms are outside with construction workers clearly able to see you showering. When we approached the hotel about this they told us that they’d authorize a refund if we wanted to find a new hotel but as of now they are still denying the request. Worst hotel experience of my life.

By , from Santa Barbara on Aug 19, 2019

Review comment responded on Aug 20, 2019

Dear guest. Thank you for your review. Unfortunately your reservation was last minute and we were trying to fix the AC as you saw. In the description of the hotel we describe that the bathrooms are outside the rooms. And yes, we authorize the refund but we never had a notice about it. We are sorry to hear that you had the worst experience in your life as we tried to do our best. Kindest regards,

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