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Recent guest reviews

I loved the wait staff and all the plants, the bathroom had a weird odor the whole time, Also was supposed to have king size bed, was put in a room with 2 full size beds and told they were at capacity!

The property was amazing. The pictures do not lie. I think what stood out most to me was the service. Paco was on duty most days when we were there and he was helpful in finding taxis, suggestions on where to eat. Everyone was truly honest and wanted you to have a good time. Would definitely come back again.

Excelente Service, nivel restaurant and closer to access to the beach

Wow. Aluna blew every other place we stayed out of the water! When we got to our suite, our jaws dropped. Everything is brand new and super high quality, super well kept, and just gorgeous and luxurious. We were totally enamored. We ordered room service a few times and it was amazing! Came really fast and was just so high quality. The staff are really amazing and helpful, and they take such good care of you. I had heard about construction before we booked, and this was the only very minor negative experience, as there was some construction happening during the day. Most of the time this didnt matter because we were out and about. Its a quick 5-10 minute, $5 cab to the main beach, and we visited a beach club that Aluna guests get access to and loved it. 10 minutes to two amazing Cenotes by cab. Overall we loved staying at Aluna and if we come back to tulum, wouldn't stay anywhere else.

It has a eco-enviornment feel. The pool is great!! small but big, like you can do laps in it, it's five feet tall too. What i didn't like is the water pressure while showering, it's weak. The water would leave also, you'd have to call the front desk to let them know that you have no water in your room.

It was so pleasant, clean, beautiful. I'm almost not wanting to share how good it was. The breakfast and dinning was amazing. We ate there every day. The pool was lovely and the rooms were incredible. Pretty sure we had a cal king bed. The bungalow roofs over the porch felt like your own private space and ours got morning sun. It was just perfect. Clean. Modern and spacious. My toddler was well loved by the staff and they even had free parking. It was AMAZING!

We had an amazing stay The staff were so friendly, pleasant and helpful

Amazing!!! Great location, awesome staff, great food 👌

We loved staying at Aluna. The hotel staff was so attentive and helpful. Always smiling! We checked in early and our room was not quite ready which was not a problem. They had beautiful and yummy juice drinks brought out to us and invited us to use the restroom to change into a bathing suit and sit by the pool or go to the restaurant. The only thing that we didn't love about the hotel was the food at the restaurant. It was very hit or miss. We had great breakfast and juice (loved the coco smoothie!) and the jam with the bread was to die for! But some of our dinners weren't the best. I had a great burger but my husbands tacos were very bland. We ordered the fried squid as an app and it was great but the portion was very tiny. I think I could have eaten three of them! Like I said, it was very hit or miss but still good. The pool was so quiet and relaxing but only gets direct sun from about 9am until 2pm due to it's location between the hotel. If you are wanting to sit in the afternoon sun, you'll have to go to the beach. The valet took note of every taxi that picked us up and dropped us off to ensure our safety which I thought was incredible. I felt so safe at the hotel and loved the decor and design. It was simply beautiful! I would absolutely love to stay at Aluna again and think I will. Hopefully the food will be a little more together but everything else was A++.

Clean rooms with boutique style furnishing. Close proximity to tulum beach with access to some beach clubs - Kai and Villa Pescadores. Overall a very comfortable experience. Will highly recommend if someone doesn't want to spend a lot on beach resorts.

Buena música, personal agradable, la cocina un poco lenta pero nada fuera de lo normal.

Polígono 04, Frac 05, Lt 04, SN Tulum QROO

Room options

Standard room 1st floor ( king or 2 double beds)

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Deluxe King or 2 Beds 2nd & 3rd floor

1 King Bed and 2 Queen Beds | Sleeps 3

Deluxe suite 1 King bed (jacuzzi & roof garden)

1 King Bed | Sleeps 2

Deluxe Suite 1 king bed with jacuzzi

1 King Bed | Sleeps 2

Hotel highlights

  • Walking distance to Tulum National Park
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Tulum National Park is within a 5-minute walk of Aluna Hotel Tulum while other popular sites like Playa Paraiso are within a few miles (5 km). This 4-star hotel has 78 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. Cooked-to-order breakfast is offered for a fee each morning from 7:30 AM to 11 AM.


Rooms

The 78 rooms have an array of amenities, including minibars, ceiling fans, and safes. Guests can expect free WiFi and 55-inch LED TVs with cable channels. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones are also available.


Property features

Guests staying at Aluna Hotel Tulum enjoy an outdoor pool, a rooftop terrace, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for USD 280 per vehicle roundtrip. Front-desk staff can assist with luggage storage and tours/tickets. Additional amenities include a business center, laundry facilities, and a garden.

Guest reviews for Aluna Hotel Tulum

Everyone (10) Couples (3)
4
Partner Couples

I loved the wait staff and all the plants, the bathroom had a weird odor the whole time, Also was supposed to have king size bed, was put in a room with 2 full size beds and told they were at capacity!

By on Mar 20, 2020

Review comment responded on Mar 24, 2020

Dear guest, Thank you for taking the time to leave us your comments, we are sorry for the incident you had and we hope to have the opportunity to host you again and exceed your expectations. Best regards, Nathalie C

5
Partner Couples

The property was amazing. The pictures do not lie. I think what stood out most to me was the service. Paco was on duty most days when we were there and he was helpful in finding taxis, suggestions on where to eat. Everyone was truly honest and wanted you to have a good time. Would definitely come back again.

By on Feb 16, 2020

Review comment responded on Feb 23, 2020

Dear guest, Thank you for giving us these wonderful comments, every time we read such extraordinary comments as yours; We feel that we have done a good job and that our effort has been rewarded. We hope to see you soon in this new home and again, THANK YOU, on behalf of all the staff of "Aluna Tulum". Kind regards, Nathalie C

5
Everyone

By on Feb 8, 2020

Review comment responded on Feb 14, 2020

Thank you

5
Everyone

Excelente Service, nivel restaurant and closer to access to the beach

By , from Mexico City on Feb 5, 2020

Review comment responded on Feb 14, 2020

Thank you for your feedback, we really appreciated. We hope that in your next trip to tulum we are your option and we exceed your expectations. All the best Nathalie C

5
Partner Couples

Wow. Aluna blew every other place we stayed out of the water! When we got to our suite, our jaws dropped. Everything is brand new and super high quality, super well kept, and just gorgeous and luxurious. We were totally enamored. We ordered room service a few times and it was amazing! Came really fast and was just so high quality. The staff are really amazing and helpful, and they take such good care of you. I had heard about construction before we booked, and this was the only very minor negative experience, as there was some construction happening during the day. Most of the time this didnt matter because we were out and about. Its a quick 5-10 minute, $5 cab to the main beach, and we visited a beach club that Aluna guests get access to and loved it. 10 minutes to two amazing Cenotes by cab. Overall we loved staying at Aluna and if we come back to tulum, wouldn't stay anywhere else.

By on Nov 3, 2019

Review comment responded on Nov 4, 2019

Dear guest This is one of the best reviews we have had. Thank you very much for helping us describe our hotel and thank you for knowing the effort / service of our colleagues. With joy I inform you that soon we will have a new area with a new pool, a new restaurant and a new area with lounge chairs. We think you will love it! We will look forward to your return and I am at your disposal for any possible request. Kind regards. Francisco Rodriguez. Room Division Manager

5
Everyone

By on Jul 10, 2019

Review comment responded on Jul 26, 2019

Dear guest. Thank you very much for choosing us as your host. It was a real pleasure to assist you and we hope to see you soon, here in your second home. Kind regards. Francisco Rodriguez. Rooms División Manager

4
Friends

It has a eco-enviornment feel. The pool is great!! small but big, like you can do laps in it, it's five feet tall too. What i didn't like is the water pressure while showering, it's weak. The water would leave also, you'd have to call the front desk to let them know that you have no water in your room.

By on Jul 8, 2019

Review comment responded on Jul 26, 2019

Dear guest. Thank you for your feedback and for choosing us as your host. We really sorry for that inconvenience, we will verify it and we will fix that problem. Kind regards. Francisco Rodriguez. Rooms Division Manager.

5
Everyone

It was so pleasant, clean, beautiful. I'm almost not wanting to share how good it was. The breakfast and dinning was amazing. We ate there every day. The pool was lovely and the rooms were incredible. Pretty sure we had a cal king bed. The bungalow roofs over the porch felt like your own private space and ours got morning sun. It was just perfect. Clean. Modern and spacious. My toddler was well loved by the staff and they even had free parking. It was AMAZING!

By on Mar 15, 2019

Review comment responded on Mar 16, 2019

Dear guest. On behalf the Aluna Luxury Hotel Team, I want to say thank you very much for your feedback and for choosing us as your host. It was a real pleasure for everyone to assist you and be part of your vacations. We hope to see you soon on this your second home "Aluna Luxury Hotel". Once again THANK YOU. Kind regards

5
Everyone

We had an amazing stay The staff were so friendly, pleasant and helpful

By on Feb 7, 2019

Review comment responded on Feb 8, 2019

Dear guest. On behalf the Aluna Luxury Hotel Team, I want to say thank you very much for your feedback and for choosing us. It was a real pleasure for everyone to assist you and be part of your vacations. We hope to see you soon on this your second home "Aluna Luxury Hotel". Kind regards

5
Everyone

Amazing!!! Great location, awesome staff, great food 👌

By on Jan 7, 2019

Review comment responded on Jan 7, 2019

Dear Guest. We really appreciate your feedback and behalf of the Aluna Staff, I want to say thank you and we hope to see you soon! Kind regards.

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