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Extended Stay America Tucson - Grant Road

2.5 out of 5.0

Recent guest reviews

The room was very clean. The bed was comfortable. The staff was super friendly and accommodating. If you are looking to save money on a hotel, this is a decent place to stay.

Business trip....met basic need for overnight accommodation.

Checked in hours late because there wasn't enough cleaning staff to have the room ready at check-in time even though I had paid a month in advance for the entire stay

AC was so noisy, hard to sleep. Uncomfortable beds, bedding was old, poor quality, did not feel safe here.

They put us in the middle of a group of halfway home residents, one of which sang Roberta Flack songs all night long. We had to ask hotel staff four times to talk with her until someone actually did anything about it. One of the front desk clerks we spoke with threatened to kick her out, which is pretty cruel seeing as no one had even talked with her at that point. We ended up leaving a day early.

Not bad...ok for age and location. Not super clean but ok , could be more updated.

Great spot to hang for a while if you get it on low season because the walls are thin and I can hear the neighbors talking and using the toilet. Clean room, nice amount of space in the room. Love having a kitchen but you have to get all the kitchen supplies (pan, plates, cups silverware etc) from the office upon request. No daily maid service- only once a week. You have to exchange your towels at the office. No continental breakfast- which is not what the website shows. No cream for coffee, I hate the powder stuff Good safe location. Comfy bed. Id stay again.

No hangers in the wardrobe, TV remote did not work. No plates, forks and etc. as it supposed to be at such hotel room.

Check in was very fast and efficient. Plus the staff were very helpful when I questions also the room was clean and comfortable I would recommend it to anyone.

Not clean pillow smell cigrette we have non smoking room

Room was clean however the door handle was broken to the door which made it difficult to get it

We had to make an emergency visit because my husband's mother was very ill. Wanted a place with a kitchen to prepare our meals. Limited supplies are available at the desk for you to carry to you room. So limited not even a can opener was available. The add said renovated, not so. Outside walks were filthy, room dated, toilet leaked. They don't clean the room until the 8th day. Very disappointing.

Had to stay in a smoking room and I do not Smoke. Would not change.

We had to stay in a smoking room and it was gross. I do not know if I oreded it wrong or not. But, they would not switch us. It's close to resturants and Trader Joes

Room didn't have a lot of the basics. Was a heavy smoking room vs. non-smoking. Police were around the place in the morning, checking an incident.

Non-smoking room was definitely a smoking room. No cups or coffee maker as advertised. Small, thin towels. Gross microwave.

The place was incredibly dirty, noisy and from looking at who now stayed there, people were just using the hotel for cheap rent. Renting for months/years at a time. I loved that place when I have stayed there before but WOW, it turned into a dump. I had to ask for toilet paper, blanket and hangers from the staff (amazing that they were not provided).

Friendly service, clean sheets, room, and easy access to Tucson attractions... also great to know they had smoker friendly rooms, those don't exist anymore!

to close to the road, veh noises all night. must be a transient hotel, folks doing body work on their cars in the lot.

This facility was perfect for what we needed. Clean and reasonably priced.

5050 E Grant Rd Tucson AZ

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Extended Stay America Tucson - Grant Road places you within 2 miles (3 km) of Fort Lowell Museum and San Pedro Chapel. This hotel has 120 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. It's near the airport and also close to Tucson Botanical Gardens and The Mini Time Machine Museum of Miniatures.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 120 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

At Extended Stay America Tucson - Grant Road, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area.

Guest reviews for Extended Stay America Tucson - Grant Road

Everyone (10) Couples (7) Business (6) Family (13) Other (8)
3

good discount hotel to stay at.

Everyone

The room was very clean. The bed was comfortable. The staff was super friendly and accommodating. If you are looking to save money on a hotel, this is a decent place to stay.

By on Mar 14, 2018

Review comment responded on Mar 15, 2018

Thanks for staying at our hotel. We are happy to know you liked the service offered by our staff and that you had a comfortable stay along with the value we offer. It was a pleasure having you as our guest, and we look forward to welcome you back soon when in the area. Sincerely, Hotel Management

4
Everyone

Business trip....met basic need for overnight accommodation.

By on Mar 7, 2018

Review comment responded on Mar 7, 2018

Thank you for taking the time to share your review of Extended Stay America. We are glad to know you had a pleasant stay and liked everything that we offer. It was a pleasure having you as our guest, and we look forward to welcoming you back again. Sincerely, Hotel Management

2
Everyone

Checked in hours late because there wasn't enough cleaning staff to have the room ready at check-in time even though I had paid a month in advance for the entire stay

By , from Tucson on Dec 5, 2017

Review comment responded on Dec 7, 2017

Roxy, please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management

2

poor accomodations

Everyone

AC was so noisy, hard to sleep. Uncomfortable beds, bedding was old, poor quality, did not feel safe here.

By , from Tucson on Oct 20, 2017

Review comment responded on Oct 22, 2017

Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us the chance to make it up to you at a future date. Sincerely, Hotel Management

2

left early

Everyone

They put us in the middle of a group of halfway home residents, one of which sang Roberta Flack songs all night long. We had to ask hotel staff four times to talk with her until someone actually did anything about it. One of the front desk clerks we spoke with threatened to kick her out, which is pretty cruel seeing as no one had even talked with her at that point. We ended up leaving a day early.

By on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, General Manager

3

ok for price

Everyone

Not bad...ok for age and location. Not super clean but ok , could be more updated.

By , from H. Az on Apr 30, 2017

Review comment responded on May 2, 2017

Chris, thank you for sharing your thoughts about your visit. It’s nice to know you had an overall pleasant experience, but we are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the great service of any hotel in the area, and we hope you will stay with us again! Sincerely, General Manager

4

clean hotel, nice staff, thin walls

Everyone

Great spot to hang for a while if you get it on low season because the walls are thin and I can hear the neighbors talking and using the toilet. Clean room, nice amount of space in the room. Love having a kitchen but you have to get all the kitchen supplies (pan, plates, cups silverware etc) from the office upon request. No daily maid service- only once a week. You have to exchange your towels at the office. No continental breakfast- which is not what the website shows. No cream for coffee, I hate the powder stuff Good safe location. Comfy bed. Id stay again.

By on Feb 15, 2017

2

will never stay at the extended stay of america

Everyone

No hangers in the wardrobe, TV remote did not work. No plates, forks and etc. as it supposed to be at such hotel room.

By , from San Jose, CA on Nov 14, 2016

5
Everyone

Check in was very fast and efficient. Plus the staff were very helpful when I questions also the room was clean and comfortable I would recommend it to anyone.

By on Oct 14, 2016

2

ok

Everyone

Not clean pillow smell cigrette we have non smoking room

By , from heer mass on Mar 12, 2016