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Oaks Metropole Hotel

4.5 out of 5.0

Recent guest reviews

Recently stayed here as part of a business trip , hotel was modern and clean and staff were helpful. Close to restaurants and pubs and has secure underground parking if you have a car. Would stay here again.

Quiet location and central to everything. Great service and cleanliness overall. I have stayed here 2-3 nights maybe 10 times in the last 2 years for business purposes. Reasonably priced and I love the privacy, clean rooms and good customer service.

This hotel is at the far end of Palmer Street and is a long way from anything. It’s okay as long as you have a car. The bed was reasonable and the room clean and in moderate condition. The bathroom sink did not drain and hot water took ages to come through

The staff here, are absolutely amazing really go out of your way to make you feel at home and provide you with warm and friendly welcome as soon as you enter the door. Thank you for having me. I'll be back!

great hotel. there are two Oaks on Palmer and I thought I had booked in the other one which is at the busy end of Palmer. turns out for the best as this place was much nicer and quiet. staff are nice and rooms are a good size. I requested a quiet room and it was. my view wasn't on the water side but I didn't book it to look out the window. I would get a hire car as it's a 20min walk to anywhere, especially with TSV summer weather. plenty of car parking. there is a pool but I didn't use. I going back in July and will probably stay here again. -only nitpick is it's not clearly signed. it's behind the Metrople Hotel which is great place for a beer or 2.

I always stay at oaks when I visit Townsville on business and always have a really good experience. parking is good, staff are lovely, beds are heavenly and rooms are clean. Cleaning service is also great.

We only stayed for 1 night. Staff were lovely upon check in and check out. Room was nice and clean! Pool was way to cold to swim, might have been from the rain they just had and it doesn’t get much sun. Would stay again

Nowhere near as good as it used to be. Always stayed here when we visit Townsville. Was going to stay at the Ville this trip but changed to here for the balcony/ fresh air. Very disappointed. Guy that checked me in was not that friendly. Was put on level one ( which I questioned when given card/key). No offer to change to another floor. No view but a backpackers next door. If they were booked out I would understand. Not many cars in the parking lot so am guessing was quiet. Microwave was a sight for sore eyes. Obviously busted and very dusty. They would have been better off taking it out altogether. It’s right down the end of Palmer which is a nice easy walk to dining precinct and town.

I stayed this week for a business trip. Overall the Oaks is a great place for a long term stay. Reception staff were amazing, very friendly and professional. Room was clean and tidy and was serviced regularly. Pool was pleasant, if a little small but was nice to come home to. A couple of small points prevented a 5 star review. Firstly the blackout curtains let too much light in when closed, making it hard to sleep after a night shift. Lastly the doors all close incredibly loudly, and added to the noise of the garbage chute impacts, woke me up a little too much. Overall, I’d certainly stay here again and definitely recommend it to anyone.

They offer a $5 Go Green refund but if you accept their offer ask I did, It means you only get a $5 voucher to spend in their restaurant and it also means, no tea, coffee or milk after 1st night, no rubbish bins emptied or floors vacuumed as they don't enter your room for any service whatsoever for GOING GREEN and getting a lousy restaurant voucher and not a refund like other hotels.No batteries in air con remote either as they don't enter your room,resulting in a rotten cold night sleep as couldn't adjust temperature.

81 Palmer Street South Townsville QLD

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Fitness center

Maritime Museum of Townsville is within a 5-minute walk of Oaks Metropole Hotel while other popular sites like Museum of Tropical Queensland are within a mile (2 km). This 4.5-star apartment has 104 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking. Cultural Centre Townsville and ReefHQ Aquarium are also nearby.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


The 104 air-conditioned apartments feature kitchenettes and balconies. TVs come with cable channels and DVD players, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Washers/dryers, phones, and ironing boards are also standard.

Property features

Guests staying at Oaks Metropole Hotel enjoy an outdoor pool, a fitness center, and WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a meeting room and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 539 reviews