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Oaks Metropole Hotel

4.5 out of 5.0

Recent guest reviews

They offer a $5 Go Green refund but if you accept their offer ask I did, It means you only get a $5 voucher to spend in their restaurant and it also means, no tea, coffee or milk after 1st night, no rubbish bins emptied or floors vacuumed as they don't enter your room for any service whatsoever for GOING GREEN and getting a lousy restaurant voucher and not a refund like other hotels.No batteries in air con remote either as they don't enter your room,resulting in a rotten cold night sleep as couldn't adjust temperature.

First night of our booking toilet not working, plus shower handle would not stay on. Because we made a booking with another provider they said we wen't intitled to any cleaning, rubbish removing, or change of linen. We where booked in 4 4days.also was only provided with 2 tea bags , 2 coffee bags 4 the hold stay .like to see company treat there customers are bit better than this.would not recommend them to anyone on our travells.

Beautiful room. Spotlessly clean. Reception staff very welcoming, helpful and like the housekeeping staff, very friendly. Location great close to town, hotels and restuarants. Room rate very reasonable considering the high quality of the establishment. Hopevit has a 5 star rating. Would definitely return and recommend.

The view, the peace and quiet, that the room is comprehensively appointed with kitchenette, including a full size fridge, and laundry appliances - I couldn't have asked for more and it was roomy enough in spite of the added amenities. Very polite room-service staff and Reception staff too. Loved my stay.

Beautiful view over the ocean and islands from the City View room on the 10th floor. Loved watching the boats coming and going out to sea, the sunsets and the city lights. Big bed (2 single mattresses), comfortable. The room isn’t completely dark...for those who require blackness ( I have no trouble sleeping!!). Quiet as long as you have a considerate neighbour when it comes to closing their door and the door to the passage...they do bang (one door leads to 2 rooms A and B). Great location to restaurants and a pub downstairs. 2 hot plates, good utensils in my room and a full size fridge, washing machine and dryer. Looking forward to my next visit soon.

My husband and I booked into Oaks M on Palmer to celebrate our wedding anniversary. We planned to eat out at one of the restaurants in Palmer Street. It was not as close to the restaurants as we had thought but it was just a short walk and the weather was lovely. We were upgraded to the 10 th floor and had a magnificent view of Townsville city, Castle Hill and the sea. The bed was very comfy and the room was very good.

Overall good clean, friendly service. Have stayed in a couple of other Oaks within country, still enjoying staying in a Oaks Hotel. Would like to thank the staff from Oaks M for all their excellent work!!

Stayed here for 2 nights had to move room due to noise from room but that all ok, rooms great as always, great views, staff great, plenty of parking, went to hotel out front for meal and it’s expensive if you change the menu, but why do they have to leave the exhaust fan on all night as it really ruins the place as you can’t have balcony door open when quiet of a night as all you can hear is the bloody fan running all night.

Only had a single night at Oaks after a week long stay at a motel in Townsville. The room was exceptionally clean, large, and incredibly well equipped. The bathroom was large and well designed. Staying on lower levels meant our balcony looked out onto noisy industrial air conditioners, but for a single night it wasn't an issue. If I was to stay longer, I would have paid the extra for a room with a better view

Modern well equipped room. It even has a washing machine and tumble drier. Nice and quiet but only a short walk to lots of restaurants. Very helpful staff on reception and plenty of onsite parking. The only downside was our balcony that overlooked a roof covered in industrial sized air conditioning units. Apart from this a value for money place to stay.

81 Palmer Street South Townsville QLD

Hotel highlights

  • Free parking
  • Onsite dining
  • Outdoor pool
  • Fitness center

Maritime Museum of Townsville is within a 5-minute walk of Oaks Metropole Hotel while other popular sites like Museum of Tropical Queensland are within a mile (2 km). This 4.5-star apartment has 104 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free self parking. Cultural Centre Townsville and ReefHQ Aquarium are also nearby.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge.


The 104 air-conditioned apartments feature kitchenettes and balconies. TVs come with cable channels and DVD players, and guests can stay connected with WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Washers/dryers, phones, and ironing boards are also standard.

Property features

Guests staying at Oaks Metropole Hotel enjoy an outdoor pool, a fitness center, and WiFi in public areas. If you plan to drive, free parking is available. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a meeting room and laundry facilities.

Room options

Mt Stuart Studio

King 1 | Twin 2 | Sleeps 2

City Studio

King 1 | Twin 2 | Sleeps 2

Mt Stuart Studio (No Housekeeping)

King 1 | Twin 2 | Sleeps 2

Studio incl Breakfast for 1 guest

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 530 reviews