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Extended Stay America Los Angeles -Torrance

2.5 out of 5.0

Recent guest reviews

Horrible service venessa is so rude. I called Corp and haven't heard back yet.

I stay here every time I visit Cali but my recent trip... The bed was very discomforting but other than that , everything was fine

Served its purpose. It was close to food, shopping, and the beach.

Worst hotel I have ever stayed in. Dirty didn't stay the second night it was so repulsive. I can't even begin to tell you how dirty the bed was.

Great for short notice stay and get in get out needs...

There were several good places to get a reasonable meal within walking distance.

Saul the manager is running the place nicely.i forget the girls name that helped me so many times,however the service was perfect ..

Hotel is accessible to various offices, restos and shops. It is family-friendly too.

The hotel room was nice. Everything was clean and neat. The staff was friendly since the moment we arrived. We could tell they were tired, but they still provided great customer service.

As expected for the price. Staff was friendly and helpful!

House keeping would have been nice, someone that works front desk in the evening.

The hotel room was satisfactory. The bathroom vent was extremely loud and had to be on in order to have the light on in the bathroom. Everything else about the room was average. The only other issue was the street to the hotel was closed. I had no notice from the hotel that the street would be closed until 4pm. I needed to check in at 3pm to get ready for an event. I couldn't get to the hotel until after 4! This caused a major inconvenience and I had no empathy from the hotel staff.

We were visiting family for thanksgiving weekend. The clerk who greeted us was friendly and helpful, but that was probably the highlight of our experience here. The bed we had was very firm (I can attest to no bed bugs during my stay), and the bathroom--while perfectly functioning--was questionable in its condition. The toilet seat had strange bubbling in the plastic that makes it look dirty, and the shower drain has mineral residue in it.

The staff does a great job at the front desk and when talking by phone. As a resident of thirty years and returning after 4 years on the road, this was the PERFECT place to stay in Torrance, CA !!!!!!!!!!

A STEP ABOVE THE SIMPLE NO FRILLS BUSINESS CLASS TYPE HOTEL WITH VERY FRIENDLY STAFF

The location of the hotel and the kitchen area are the only positive things I can say about this hotel. After about 5 minutes of standing at the front desk, I was finally acknowledged by a lady who said she was just helping out. Well after about 10 more minutes, she finally decided that she would stop what she was doing and check me in. We go up to the room and are hit with a horrible smell in the hallway, so I had to hold my breath as not to breathe it in! I go to open the door, and the key doesn't work. I go back downstairs and the lady sees me and starts laughing. She said, " Haha, your key doesn't work does it?" So I get a new key and luckily that one works. The room looked nice, but the "sofa bed" that I was promised was actually a reclining chair. So now my 60 year old aunt has to sleep on a chair for 3 nights! I go down to see if there are any other rooms and they say no. We settle in and watch some TV and my one year old was running around the room in his bare feet. After about an hour, he is ready to relax and I look at the bottom of his feet and they are PITCH BLACK!! Just from running on the carpet!! I go down to ask if I can have an extra pillow and they say that they don't have any. So now my 60 year old aunt has to sleep on a chair with NO PILLOW! All 3 nights we asked for an extra pillow and they never seemed to have one available. They also didn't have any extra towels when we asked. So my aunt said that she wasn't leaving the front desk until we got some new towels, and funny that they were able to find 2 towels…they probably just folded up some dirty ones!! After 3 days of disappointment, I go to check out at 7 am when the office opens. Well at 7:20, the employee comes strolling in….there is actually much more that I could write about, but I don't have enough room! Oh, by the way...that horrible smell never did go away :( AND this is the first time that I've ever actually taken the time to write a negative comment, but the experience was THAT BAD.

First time in Torrance and had a very pleasant stay at the ESA Torrance. We choose the ESA for the location and the in-room kitchen. For us, the room was clean and comfortable. The kitchen has only the basic kitchen ware, plates and utensils for two people. It might not be enough for a family. We only gave three stars for the dining options and the check-in. We never explored the dining option at the ESA, so we can't fairly rate it. [...]One note, our room was on the second floor just above the main entrance, where there is a little patio. People talk at anytime of day or night. When the window is open, it can sound like they're in the room. If that bothers you, choose a different room.

Second time to dtay there. this is my new firdt choice of places to stay.

fine

It was fine except there was not alot of air in the room, the window screens did not let in much air . The room was clean except for the cobwebs in some corners of the ceiling.

3525 Torrance Blvd Torrance CA

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Within a short walk of Del Amo Fashion Center, Extended Stay America Los Angeles -Torrance is within 2 miles (3 km) of Wilson Park. This 122-room aparthotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking. Also near this Torrance aparthotel are Hopkins Wilderness Park and Vincent Park.


Dining

Start your day off right with a free continental breakfast offered each morning.


Rooms

The 122 air-conditioned apartments feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America Los Angeles -Torrance offers free WiFi in public areas, coffee in a common area, and laundry facilities. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Los Angeles -Torrance

Everyone (3) Business (4) Couples (6) Family (3) Other (4)
1

horrible service

Everyone

Horrible service venessa is so rude. I called Corp and haven't heard back yet.

By on Feb 13, 2017

Review comment responded on Feb 15, 2017

Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. I apologize for this unpleasant experience and hope you will consider a second visit. General Manager

3
Everyone

I stay here every time I visit Cali but my recent trip... The bed was very discomforting but other than that , everything was fine

By , from NJ on Jun 19, 2016

Review comment responded on Jun 21, 2016

Thank you for making Extended Stay America Los Angeles –Torrance your preferred hospitality partner for all your trips to the area. We are glad we continue to deliver pleasant stay experiences each time you stay with us. However, we are sorry to hear that you found your bed to be uncomfortable this stay. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you for your loyalty, and we hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, General Manager

3

good for the value

Everyone

Served its purpose. It was close to food, shopping, and the beach.

By , from Compton, Ca on Mar 29, 2016

1

not good at all!

BusinessTravelers

Worst hotel I have ever stayed in. Dirty didn't stay the second night it was so repulsive. I can't even begin to tell you how dirty the bed was.

By on Nov 4, 2015

5

business stay

BusinessTravelers

Great for short notice stay and get in get out needs...

By on Aug 22, 2015

4

handy location

Couples

There were several good places to get a reasonable meal within walking distance.

By on Jul 20, 2015

5

home away from

Couples

Saul the manager is running the place nicely.i forget the girls name that helped me so many times,however the service was perfect ..

By on Apr 13, 2015

3

accessible

Families

Hotel is accessible to various offices, restos and shops. It is family-friendly too.

By on Apr 11, 2015

4

weekend trip

Couples

The hotel room was nice. Everything was clean and neat. The staff was friendly since the moment we arrived. We could tell they were tired, but they still provided great customer service.

By on Mar 26, 2015

4

perfect near the ocean!

Singles

As expected for the price. Staff was friendly and helpful!

By on Oct 12, 2014