Horrible. The building is old and the elevators are so slow. Budget hotels have better and cleaner elevators than this property. The staff also have a tendency to racially profile anyone. They fall victim to their own bias. I find it very insulting and bordering on discrimination that everyone assumed that I was part of the SunLife Philippines group (who was staying there as part of their travel/sales incentive) just because I am also Filipino. Why? Is it so hard to believe that a Filipino Canadian/American like me can pay for our hotel directly (without a benefit of a rewards incentive?) I was told go to certain parts of the hotel (like for breakfast) because every staff assumed I was part of the Sunlife group. To add insult to injury, each time I said I was not part of the group, I see the shock in their faces. One staff even had the audacity to say, "are you sure?" This happened no fewer than 7 times in my two nights stay. In the restaurant, one even told me, "I thought you had all left?" I was flabbergasted -- again, they assumed that I was part of the Sunlife group and the staff acted surprised why I am still there. When I said, "I am not part of that group," she said, "Isn't it expensive to stay here?" It was just bad. If you value your sanity and dignity, this is not a place to stay.
I don't expect to pay daily parking fee.
The hotel had only been open for 2 days so I should have expected the problems- no restaurant, inexperienced front desk staff, skeleton housekeeping services, etc. I am still glad to have stayed there because it is a good location for me.
The room was great, clean, and well-appointed. The hotel, although dated, is well maintained and a great place to stay.
Bien situé, bon choix de restaurants à proximité
Located in North York within 2 miles (3 km) of Toronto Botanical Garden, Pan Pacific Toronto is within a few miles (5 km) of other popular sights such as Aga Khan Museum. This hotel has 409 rooms and welcomes guests with conveniences like 2 restaurants, a 24-hour gym, and free in-room WiFi.
Enjoy dining at Seasons Restaurant, one of 2 onsite restaurants. At the end of the day, unwind with a drink at the bar/lounge.
42-inch LCD TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also available.
At Pan Pacific Toronto, guests have access to a 24-hour gym, a sauna, and free WiFi in public areas. If you drive, self parking is CAD 18 per night, and there's also limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this golf hotel include an outdoor tennis court, conference space, and a seasonal outdoor pool.
Dear Steffi,Thank you for taking the time to share your stay experience. We are happy to have you here with us. We are looking forward to welcoming you back here at the hotel. Sincerely yours, Pan Pacific Toronto
Horrible. The building is old and the elevators are so slow. Budget hotels have better and cleaner elevators than this property. The staff also have a tendency to racially profile anyone. They fall victim to their own bias. I find it very insulting and bordering on discrimination that everyone assumed that I was part of the SunLife Philippines group (who was staying there as part of their travel/sales incentive) just because I am also Filipino. Why? Is it so hard to believe that a Filipino Canadian/American like me can pay for our hotel directly (without a benefit of a rewards incentive?) I was told go to certain parts of the hotel (like for breakfast) because every staff assumed I was part of the Sunlife group. To add insult to injury, each time I said I was not part of the group, I see the shock in their faces. One staff even had the audacity to say, "are you sure?" This happened no fewer than 7 times in my two nights stay. In the restaurant, one even told me, "I thought you had all left?" I was flabbergasted -- again, they assumed that I was part of the Sunlife group and the staff acted surprised why I am still there. When I said, "I am not part of that group," she said, "Isn't it expensive to stay here?" It was just bad. If you value your sanity and dignity, this is not a place to stay.
Dear SeymourThank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent it from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
I don't expect to pay daily parking fee.
We are glad that you enjoyed your stay with us overall. Although we do not currently offer packages that include parking, we will definitely take it into consideration for our guests' convenience. Thank you again for staying with us. We hope to see you again in the near future.
The hotel had only been open for 2 days so I should have expected the problems- no restaurant, inexperienced front desk staff, skeleton housekeeping services, etc. I am still glad to have stayed there because it is a good location for me.
Thank you for staying with us. We are pleased that you liked our location we truly value your feedback this gives us the opportunity of improving what we can offer. We are sorry that the restaurant was closed and limited housekeeping services was provided. It is not enough for us to be just good, we want to be exceptional and even though we could not fulfil your complete expectations this time, we will continue our work to improve all our services. We are looking forward to welcome you back in the future Best regards, Nathaly Touban Guest Services Manager
The room was great, clean, and well-appointed. The hotel, although dated, is well maintained and a great place to stay.
Dear David,Thank you for taking the time to provide feedback. We apologize for the inconvenience you experienced with us. We will keep improving our services and facilities. We are happy to have you here with us. We are looking forward to welcoming you back here at the hotel.Sincerely yours, Pan Pacific Toronto
Bien situé, bon choix de restaurants à proximité
Dear Geoffroy,Thank you for this wonderful feedback. We are delighted you had an enjoyable stay. We hope to see you again in the near future. Sincerely yours, Pan Pacific Toronto
Dear Guest,Thank you for choosing Pan Pacific Toronto!We truly appreciate your valued feedback/compliments which we will convey to our management. We look forward to welcoming you again!Sincerely Yours,Pan Pacific Toronto Team