- Disliked: Staff & service, amenities
I had high hopes for this property given the website and photos. The most disappointing part of the hotel were the reception staff - they are clearly not trained and made our stay here unenjoyable. On checking in the reception staff had incorrectly given away room to another party in our group without consenting with me first who had made the booking .. they apologised but instead of rectifying the situation told us we could just stay in a lower class room and sort out the difference in price between ourselves. Clearly they didn’t want to use their brains to rectify something that was their mistake in giving away our room. The staff just told me there wasn’t much of a difference in the rooms in the rooms anyway and one was ‘just a bit wider’ and we should just check into the smaller room (despite paying £75 extra for our original room). Even on checking out the staff we’re ensure whether I’d paid for the room which I found strange to ask on check out - reception should know this and see at the beginning the room was paid in full before our arrival. The overall style of the hotel is nice but for the price there are better options. The bathroom is awful - cheap and smells of urine (down to the cheap shower curtains). The shower head only has two height settings - one that hits you right in the stomach or a higher option that hits the wall. The room was barely cleaned each day and there was no kettle or basic facilities in the room. I would not stay here again.