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Shinjuku New City Hotel

3.0 out of 5.0

Recent guest reviews

After an awful day at the airport, and missing my flight, through no fault of my own, I needed to find a pet friendly hotel for my cat and myself. Staff: After 12+ hours of traveling this hotel was exactly what we needed! Tomomi (front desk clerk) was the friendly face I needed to see after the shenanigans at the airport. I needed late night vet services and Tomomi went above and beyond, translating over the phone to the vet what was going on with my cat and she even wrote everything down in Japanese, just in case the person she spoke with on the phone was unavailable at the clinic. She also wrote directions for the taxi driver. Room: I've stayed in many Japanese hotel rooms before that were tiny. This room IS small compared to American expectations, but bigger than a traditional Japanese hotel room. There's an animal cage, food and water bowls, and a kitty litter box. Unlike other pet hotels I've stayed in, my room and the hotel didn't smell like animals. The bathroom was a comfortable size and the bed was comfortable. Location: ( I was only there for one night) The hotel is located by two Lawsons and several restaurants a few bars and a fire station. Service: Great! Tomomi was a breath of fresh air and when I was leaving the cleaning staff were a group of awesome people to speak with. I ordered the breakfast and picked a delivery time. It was a sandwich a danish and some fresh fruit. It was good enough to hold me over until I got to the airport and got on my flight. Overall: This hotel to me was grade A. It was just what (my cat and) I needed to rest for a few hours. I'm glad that Tomomi was the smiling face behind the counter as well. The location is way out of the way from Haneda Airport but the taxi trip was definitely worth it.

Rooms are comfortable and clean. Easy ten minute walk to train station, or use free hotel shuttle bus. One criticism is the smell of stale cigarettes. Our room was smoke free but strong residue smell of tobacco.

I am aware that the expectation of hotels changes from country to country. And I know that in Tokyo, most hotel rooms are small. However, the bed very very uncomfortable, and the staff, while friendly and polite, did not seem to understand us very well. Beyond that, based on the description and the price, I expected the hotel to be close to the Shinjuku station. However, it was a 25 min walk away. There was a shuttle service offered, but with big time gaps, so we ended up walking back and forth all the time. Also, the wifi was extremely slow and nearly unusable.

A small hotel with small but sweet rooms. The bed was comfortable, the shower was hot and the aircon worked. We even had a nice view of the park! There are a number of stations within walking distance and the staff were really friendly. What more could you ask for?

This hotel is walking distance from Shinjuku station (about 15 mins). (Note that station can be very confusing even after a few visits!) The hotel also provides a free shuttle bus to/from the station for a large part of the day which is very convenient. The rooms were clean and cosy with basic facilities. There is also an on-site restaurant. We realised literally as we were leaving that there's a microwave in the 'business centre' downstairs - would've been handy to know for all the delicious basement food we avoided as it needed to be warmed.

This small hotel is located about 10 minutes walk from Shinjuku station's west exit. We utilised the free shuttle service provided by the hotel most of the times but did not hesitate to walk to the station when the queue was long. The twin bed room was not the largest but it was adequate for our needs. All guest were only allowed to check in strictly at 3pm. There is a bathtub in the room and the water pressure/heating was excellent. One complaint would be that the free wifi internet seems to drop out frequently. The main reason why I chose this hotel was due to the friendly rates and overall I was not disappointed. Staff were kind and professional. Additional staff never fails to appear out of their office whenever a queue builds up at the reception counter. P.S. If you are arriving via the Airport Limosine bus, the nearest drop off point is Park Hyatt Tokyo.

we were very happy with this hotel...clean, convenient, free shuttle bus, friendly staff - sure the rooms are smaller than what we have in Australia, but only need to sleep/shower etc, so it was perfect. a store nearby, regular shuttle bus to train station, breakfast if desired - would definitely stay there again.

We were booked into for 4 nights during May. As soon as we saw the foyer we knew we would be in for trouble. This is more a Japanese business man's office block converted to a hotel. In Australia you would compare the bathrooms to a donga, an after thought. Small hard beds, no wardrobe or safe, tiny, tiny electrical hotplate only bigger enough to sit a coffee cup on, it you were luck enough to get a coffee cup. No English television station, not even CNN or BCC which you even get in the middle of China. Full of vending machines. Only good point it had washing machines/dryers to use. The staff not very friendly or helpful. We only ended up staying one night, and moved around the corner to the Tokyo Hilton, where all the staff spoken some English, difference in what you pay for. They do have a shuttle bus to the station. In Australian standards their 4 star hotel ranking would be Australian 2 star ranking.

Stayed at the New City Hotel for 4 nights with my boyfriend on the first leg of our trip and I have to say we couldn't have picked a better location to be in! This hotel is just a short walk from Shinjuku station from which we could get pretty much anywhere. They do offer a free shuttle to the station but be warned at peak times it can get very busy. The rooms were really quite small but this hotel was comparatively quite cheap for Tokyo so this didn't really bother us as we weren't expecting much. The rooms were clean, had aircon and a little fridge to store drinks so all in all we were happy. We had breakfast in the hotel once which again was average but it had been more for convenience for us, I'd suggest finding a local cafe etc instead. Over all I would highly recommend New City for anyone visiting Tokyo, we spent so little time in our room anyway we hardly noticed the size, it was all about location location location!!

I have stayed before on business but the New City was an obvious choice when returning to Tokyo for a holiday. Although it is a pleasant 10-15 minute walk from Shinjuku Station there is a free shuttle bus that runs regularly to the station. The main advantage however is that it is in a quieter part of Shinjuku and opposite the lovely Shinjuku Chuo Park. I also like that you can open the windows and is quite spacious compared to many Tokyo hotel rooms. I wasn't a fan of the breakfast choices but the coffee is good and there is a 24 hr Family Mart just a few doors away. My only complaint is the quality of the pillows.

4-31-1 Nishi-Shinjuku, Shinjuku-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Government Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Shinjuku within a short walk of Tokyo Metropolitan Government Building, Shinjuku New City Hotel is within a mile (2 km) of other popular sights such as Meiji Jingu Shrine. This 400-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located in central Tokyo, the hotel is also near Yoyogi Park and Shinjuku Gyoen National Garden.


This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All of Shinjuku New City Hotel's 400 rooms are soundproofed and have an array of amenities, including refrigerators, coffee makers, and phones. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and rooms also include desks.

Property features

Guests of Shinjuku New City Hotel enjoy free WiFi in public areas, conference space, and laundry facilities. If you drive, self parking is JPY 2160 per night, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables.

Room options

Deluxe Twin Room, Non Smoking

Twin 2 | Sleeps 2

Semi Double Room - 16sqm 135cm bed width, Non Smoking

TwinXL 1 | Sleeps 2

Superior Twin Room, Non Smoking

Twin 2 | Sleeps 2

Double Room, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 477 reviews