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Shinjuku New City Hotel

3.0 out of 5.0

Recent guest reviews

Terrible hotel, service was mediocre, especially for Japanese standards. Room lights were extremely yellow and worn out, and the receptionist coldly dismissed my request for a brighter room the 2nd time we checked in, simply saying that all the rooms are the same. Room was incredibly close to the residence opposite us, we could even see into the kitchens! Sheets were filthy in both rooms we stayed in on different nights, both of us ended up with rashes and bites the next morning. Aircon wasn't functioning as well, so the room was incredibly hot and uncomfortable. Shuttle bus service is limited, do note that there are no services in between 1023am and 3+pm. The walk to and fro Shinjuku station is extremely long, especially at night when many exits are closed. If you can, take the subway to Tocho-Mae station and walk through Chuo Park for the shortest walking distance. Do NOT recommend this hotel at all, whether for location, cleanliness, atmosphere or service. Definitely the worse hotel I've stayed in Japan thus far.

Got 2 rooms with my sisters. It is a corner room with the view of Japan Metropolitan Building (At Metropolitan Bldg, you can view gyoen park and neighboring places during the day and night for Free). Going to Shopping malls and transportation is not a problem. Either you can wall or wait for the hotels's shuttle bus that depart every 20 mins.

Here is our first hotel in Japan ,size of twin room not too small for 2 adults and 1 child full of amenities in room , family mart near by, room rate is reasonable for this area opposite has park and also can walk to metropolitan building for free wonderful city view ,hotel provides Free shuttle to shinjuku station but you should update timetable of the bus with staff again because we got wrong schedule from front desk when checking in ,so we miss the last bus in the morning (no service in midday) we have to walk to the station with luggage and small child about 1 Km. In the raining.

This is an older business hotel. The "older" moniker has some advantages: the rooms are bigger than most modern hotels, and the room rates lower. The housekeeping was up to normal Japanese standards, the internet worked well... perfectly comfortable and functional place to overnight. Checkin and checkout was simple and polite. The lobby has as much atmosphere as a bus station, and overall the hotel wins no prizes for design. The neighbourhood is pretty dead at night, tho' as usual there's a couple of convenience stores not too far away. It's right by Shinjuku park, not too far from Yoyogi park, and there's a free shuttle every 20 minutes to Shinjuku station (the world's busiest train station - so if you can't find a connection to where you want to go from there, you're going somewhere really obscure!). So: functional, clean, comfortable, a bit soulless, but it's priced at the lower end of what you'd expect. If I needed to be in this neighbourhood I'd be happy to stay here again.

The total price for four nights in a small, double-room non-smoking for two was $443.00. The size of the room was as expected for a Japanese business type hotel. It was about a 5-7 minute walk away from Tochomae station depending on your pace. From there, you can get anywhere in Japan. There is a restaurant downstairs, but we didn’t eat there. It appeared to be busy though. There is Family Mart convenience store about a 4 minute walk away. I want to say that an average rating by no means indicate a poor review. This hotel was just that, average. Positive comments: this hotel is close to a train/subway station, there are numerous restaurants nearby (minimum 3 minutes away), there is a pretty nice park right across the street, it’s location is pretty balanced in the sense that it’s not center of the city nor out in the rural parts of Japan. The room was clean, well-kept, and quiet. I have nothing negative to say about this hotel. On a side note, this was our first hotel experience in Japan.

I stayed for 3 nights at this hotel with my wife. Great location and shuttle service to the Shinjuku Station prompt and functional, you can stay there in 4 min. Good quality hotel, it's very clean and there's a very friendly staff,but the hotel is 15 min walk to Shinjuku station and without shuttle Service, in tre night, this distanze is covered by taxi with about 1000yen cost, about 8 euro. We didn't use the breakfast service ... preferring to go to starbucks, 5 min walk to the hotel. I recommend it!

Courteous, prompt service. Room size (twin) was good. Free shuttle bus service between the hotel and West Entrance to Shinjuku station throughout the day and evening (until 2150); three times per hour, each way.

This is a budget friendly Japanese business hotel. The staff if friendly but their english is not that great but manageable. It's slightly further out from shinjuku station about a 10-15 minute walk depending on your speed. There is a shuttle that takes you to the station, but i mainly walked most of the time. The rooms are comfortable and clean but a little dim. There is laundry, and vending machinese, and a convenient close by that has everything you need. I stayed there with a friend in a two bed room for a week as a base for my stay in Tokyo. It was pleasant and economical and would probably stay here again.

first time visit in Tokyo and found this hotel has free service shuttle bus to big station such as Shinjuku is helpful us to get there. Room hotel is small but okey. Typical Japan style. Mini and function. The staff need to learn more English language but so far they are okey

Room is larger than normal japanese room so it's good family with kids 2x (8yrs) Rooms are clean and they have shutte bus frm Shinjuku main station to hotel and vice-versa. Quite hard to locate the pickup area at Shinjuku, Look for a circular airway for car driveway and the lower area. Breakfast was good as well. They have laundry, smoking room and vending machine downstairs and a Family Mark a short distance. Nice park infront of hotel and is good for kids for a nice stroll. Walking to shinjuku station takes 15-25mins. If you have kids , pls take the shuttle bus.

4-31-1 Nishi-Shinjuku, Shinjuku-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Government Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Nishi-Shinjuku within a short walk of Tokyo Metropolitan Government Building, Shinjuku New City Hotel is within a mile (2 km) of other popular sights such as Meiji Jingu Shrine. This 400-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located in central Tokyo, the hotel is also near Yoyogi Park and Shinjuku Gyoen National Garden.


This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All of Shinjuku New City Hotel's 400 rooms are soundproofed and have an array of amenities, including refrigerators, coffee makers, and phones. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and rooms also include desks.

Property features

Guests of Shinjuku New City Hotel enjoy free WiFi in public areas, conference space, and laundry facilities. If you drive, self parking is JPY 2160 per night, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables.

Room options

Deluxe Twin Room, Non Smoking

Twin 2 | Sleeps 2

Semi Double Room - 16sqm 135cm bed width, Non Smoking

TwinXL 1 | Sleeps 2

Superior Twin Room, Non Smoking

Twin 2 | Sleeps 2

Double Room, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 516 reviews