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Shinjuku New City Hotel

3.0 out of 5.0

Recent guest reviews

Room is larger than normal japanese room so it's good family with kids 2x (8yrs) Rooms are clean and they have shutte bus frm Shinjuku main station to hotel and vice-versa. Quite hard to locate the pickup area at Shinjuku, Look for a circular airway for car driveway and the lower area. Breakfast was good as well. They have laundry, smoking room and vending machine downstairs and a Family Mark a short distance. Nice park infront of hotel and is good for kids for a nice stroll. Walking to shinjuku station takes 15-25mins. If you have kids , pls take the shuttle bus.

Most hotels in Tokyo has very little space in the room. This one has relatively more space than normal. After putting my luggage down, I actually still have place to walk around or rest on the chair. It is about 20 - 25 min walk to the heart of Shinjuku. If you know how to cut through buildings, it is 15 - 20 min walk. But if walking is not for you, their bus service is extremely reliable. Hotel staff is generally helpful and accommodating. Insist on smoke free room. I actually managed to get a room that doesn't smell of stale cigarette. Amazing!

It was our first time in Tokyo and we would like to stay in Shinjuku area with affordable price. The hotel is in good location. It is near the famous Shinjuku station. If you fond of walking, you can walk, but we really love the shuttle bus service which reduce our amount of walking before and after exploring other places in Tokyo and around. The drivers and the staffs are nice and really helpful. Nearby there is the Metropolitan Government building and a park and also a convenience store. The room is not spacious but it is enough for us. It is cleaned everyday in detail and they even write notes for everything that they do not clean or touch and the reasons. The bathroom is clean and we can control the heat of the water in the washtafel first before the shower. In brief, we love our first experience in Tokyo and our stay in Shinjuku New City hotel.

A nice hotel close to the metro station and a small nice park. The hotell had free shuttle service to the metro station but the short walk was always nice, even in the rain in which you could lone an umbrella for free. The had some computers and a nice coin operated laundromat. The rooms were nice with everything you needed.

We have a room with 2 twin beds on 8th floor with the view of Chuo Park and the Government Building. The room is clean, spacious in Japanese standard. The bathroom is small but very well placed. We also have a small table and 2 chairs by the window. The in-room tea/coffee maker comes in handy for the early mornings we spent waiting for our kids in the next room to wake up. The hotel has a shuttle service to/from Shinjuku station which is very handy after a long day. The shuttle's schedule is posted in the lobby and very on time. Around the corner, there is a nice grocery store for any Japanese snacks/fruits/deli (Maruetsu Petit) which accepts credit card. I would stay here again if given a chance. Try Isomarusuisan Nishi Shinjuku for grilled seafood/meat. This place opens 24 hours and has a line. Dinner for 4 around 7,000 yen ($70)

After an awful day at the airport, and missing my flight, through no fault of my own, I needed to find a pet friendly hotel for my cat and myself. Staff: After 12+ hours of traveling this hotel was exactly what we needed! Tomomi (front desk clerk) was the friendly face I needed to see after the shenanigans at the airport. I needed late night vet services and Tomomi went above and beyond, translating over the phone to the vet what was going on with my cat and she even wrote everything down in Japanese, just in case the person she spoke with on the phone was unavailable at the clinic. She also wrote directions for the taxi driver. Room: I've stayed in many Japanese hotel rooms before that were tiny. This room IS small compared to American expectations, but bigger than a traditional Japanese hotel room. There's an animal cage, food and water bowls, and a kitty litter box. Unlike other pet hotels I've stayed in, my room and the hotel didn't smell like animals. The bathroom was a comfortable size and the bed was comfortable. Location: ( I was only there for one night) The hotel is located by two Lawsons and several restaurants a few bars and a fire station. Service: Great! Tomomi was a breath of fresh air and when I was leaving the cleaning staff were a group of awesome people to speak with. I ordered the breakfast and picked a delivery time. It was a sandwich a danish and some fresh fruit. It was good enough to hold me over until I got to the airport and got on my flight. Overall: This hotel to me was grade A. It was just what (my cat and) I needed to rest for a few hours. I'm glad that Tomomi was the smiling face behind the counter as well. The location is way out of the way from Haneda Airport but the taxi trip was definitely worth it.

Rooms are comfortable and clean. Easy ten minute walk to train station, or use free hotel shuttle bus. One criticism is the smell of stale cigarettes. Our room was smoke free but strong residue smell of tobacco.

I am aware that the expectation of hotels changes from country to country. And I know that in Tokyo, most hotel rooms are small. However, the bed very very uncomfortable, and the staff, while friendly and polite, did not seem to understand us very well. Beyond that, based on the description and the price, I expected the hotel to be close to the Shinjuku station. However, it was a 25 min walk away. There was a shuttle service offered, but with big time gaps, so we ended up walking back and forth all the time. Also, the wifi was extremely slow and nearly unusable.

A small hotel with small but sweet rooms. The bed was comfortable, the shower was hot and the aircon worked. We even had a nice view of the park! There are a number of stations within walking distance and the staff were really friendly. What more could you ask for?

This hotel is walking distance from Shinjuku station (about 15 mins). (Note that station can be very confusing even after a few visits!) The hotel also provides a free shuttle bus to/from the station for a large part of the day which is very convenient. The rooms were clean and cosy with basic facilities. There is also an on-site restaurant. We realised literally as we were leaving that there's a microwave in the 'business centre' downstairs - would've been handy to know for all the delicious basement food we avoided as it needed to be warmed.

4-31-1 Nishi-Shinjuku, Shinjuku-ku Tokyo Tokyo-to

Hotel highlights

  • Walking distance to Tokyo Metropolitan Government Building
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Located in Shinjuku within a short walk of Tokyo Metropolitan Government Building, Shinjuku New City Hotel is within a mile (2 km) of other popular sights such as Meiji Jingu Shrine. This 400-room, 3-star hotel has conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Located in central Tokyo, the hotel is also near Yoyogi Park and Shinjuku Gyoen National Garden.


This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


All of Shinjuku New City Hotel's 400 rooms are soundproofed and have an array of amenities, including refrigerators, coffee makers, and phones. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. In-room massages are available, and rooms also include desks.

Property features

Guests of Shinjuku New City Hotel enjoy free WiFi in public areas, conference space, and laundry facilities. If you drive, self parking is JPY 2160 per night, and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables.

Room options

Deluxe Twin Room, Non Smoking

Twin 2 | Sleeps 2

Standard Twin Room, Non Smoking

Twin 2 | Sleeps 2

Superior Twin Room, Non Smoking

Twin 2 | Sleeps 2

Double Room, Non Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

69% of guests recommend this hotel

Total of 492 reviews