RF Astoria - Only Adults3.0 out of 5.0
Recent guest reviews
We stayed for 2 nights in this hotel apartment located near the center of Puerto de la Cruz. The staff are helpful and friendly except the russian girl at reception, that wasn`t so friendly. The room was clean and big with a little corner of kitchenette, fridge and a nice bath room. The breakfast buffet was good with all the essentials to make a good breakfast, except the coffee from the machine. The hotel has a nice swimming pool and if you reserve they have car park too. The quality/preis is very good.
Spent 2 weeks at this hotel and enjoyed my stay, the room was clean, large and comfortable, the staff were friendly and helpful. There is a couple of things I think they could improve, mainly the parking, they charge 8 euro's per day for parking (I did not take them up on this offer) and do not have a reduced rate for guests staying for a couple of weeks (we parked in the free car park by the harbour), sadly they do not have anywhere for you to park while you check in. My second suggestion would be that they fit a light in the rooms kitchen area as it was a bit gloomy, although otherwise a useful space, really appreciated the nice quiet fridge. There was no kettle (not a problem for us as we have a travel kettle), but there was a coffee percolator which I guess you could use to boil water. The position of the hotel is also good, 2 mins from a supermarket, a five minute walk from the lago and maybe 10 minutes from the main square. Used the sun terrace on the roof a couple of times, decent sun beds and some tables and chairs. I would not hesitate to stay here again.
Arrived late Saturday around 8pm Dec 30th, difficult to find the hotel is the first thing, it is two hotels combined to one Astoria and Bambi and you enter by the Bambi hotel, nothing obvious to help guests arriving. We check in no trouble and first impressions of the room are good, which I’ll cover in a second. Quite hot even late December so first thing is the fan is not working, we call reception. It will need to wait until tomorrow, no we say we are boiling can you help, in case it is us. I am on my own the receptionist tells us, I can’t leave she says, eventually after a lot and back and forth she comes up and forgets she had already left reception as she showed us to our room. She gets on a chair and tinkers with the chord in the ceiling fan and it then works. We unpack and then head to the store for some provisions. When we come back we notice the fridge is not working, red hot, but the freezer compartment had been working, we call reception, get the same response, she comes up eventually, getting like the UK comedy from the 1980s Faulty Towers. It is working she says, oh no it’s not we say, nothing I can do until the morning now....but we have bought provisions, I can put them in the hotel fridge she says, no thanks we say. I will arrange the maintenance man to come tomorrow since informs us, ok we say, late by this point. Next morning we wake our to a flooded kitchen and my footwear and suitcase soaking through, quite a lot of water on the floor and the ice fridge freezer compartment had defrosted. Not good start to our holiday. We have to use ALL our clean towels bar one hand towel to mop up all the water. After the late night we leave the room about 1pm. Conscious the fridge has not been sorted we approach reception and a different receptionist this time. We ask when someone can check the fridge and we had expected someone by now? You have missed him she says, how we ask, we tried all these times and you had do not disturb on the door. Then you could have called us in the room, no do not disturb means no contact. Can you get him now we ask, no he has finished for the day, can you call him, no he is eating at home, what??? It would have been good if they told us do not disturb means no contact and we would have taken it off early in the morning...... I ask for a manager, he is not here she says, can you ask him to call me, yes she says, I am still waiting. Can we have room cleaned, no you are too late, housekeeping have gone for the day she says, really??? Is there anyone, no they have all gone, really? Nothing in the room, no book or hotel info to tell us any of this and the receptionist the night before knowing we had a late evening should have told us upon check in? The receptionist is extremely rude, walks off mid conversation to serve other customers and blatantly ignores us. She keeps showing us a diary with times the maintenance checked the room but what does that matter if we were not told the do not disturb detail. Rubbish service and rude beyond belief. She called us loco which we looked up after and means crazy!!! I ask how I complain, call the Police we are told as there is no Manager, is she out of her mind, complain to the Police or Expedia is what we are told. I ask for a Manager to call me first thing next morning regardless of time, I am still waiting...... I ask for clean towels at least and told no we have missed housekeeping, we explain and explain and explain our towels had to be used to mop up the flooded room. Eventually and I mean eventually she will arrange towels. The fridge mysteriously was swapped out the next day...not hard is it. The room itself a lovely size, small kitchenette which is really handy, room very clean and the bathroom I liked, room to leave you stuff out. The rest, two single beds pushed together, not ideal at all. The room is the worst from a heat perspective, a crappy 1960s fan that works for 10 minutes and you have to keep pressing a switch which can only be accessed by one person, made the holiday and stay unbearable. I could not imagine this in peak season or before November to be honest and made sleeping a nightmare. I can’t imagine hotels in this climate with no air con these days or at least gone ability to have more than one fan and on permanently as you choose, a cheap trick keep electricity bills down. The other element is the room is noisy as we faced onto the street. Even if we were to open the balcony doors to air the room we couldn’t as the noise would wake us, loose loose situation. The housekeeping staff are the noisiest on the planet and from 8am shouting the length of the corridor and clatterng around and dragging furniture, unbearable. My husband who could sleep through a brass band was woken daly speaks volumes. You go on holdiday to relax, do as you please, sleep late, enjoy lazy morning but this was ruined and the choice taken out your hands. Once we got over the really bad start to the holiday we avoided reception like the plague... Four days into the holiday we ask for the sheets too be changed, as they had not been until this point and one within the heat shouldn’t need to ask for clean sheets. Right? We were spending the day in the hotel the day we asked and told yes it would be taken care of by reception. I returned to the room around 1pm this day and surprise the room had not been changed but the room cleaned. I call reception and she says she will pick up with housekeeping and have it taken care of. I return to the room again another hour later, 2pm at this point and no change of sheets, I call down again, they changed them she says, no they have not I replied, the sheets are created and there are marks on there. I will take care of it she says. I call again in an hour and told they were changed, no they were not. I ask for a Manager, ok she says, I am still waiting. We meet some people on the roof terrace and we get chatting and we both share the same issues with customer service, lack of. I am told the only way to get your sheets changed is you the customer/guest has to strip the bedding yourselves, where are you advised of this? We suffer the sheets and on out 5th night of 7,strip the beds and they are duly changed when we return. Are we supposed to be mind readers and why should we need to go to such lengths to get clean sheets??? Other points, we had no hand soap for 3 days.... The hotel pool is tiny and hardly gets the sun so was a no no. There is a roof terrrace not a lot of people know about and ok but not brilliant, sun blocked out due to buildings so like playing musical chairs with the sun. Overall not impressed at all, you have to switch lights on everywhere you go in the hotel. The lack of information in the room, called crazy, rude staff, told to call the Police, the noise from housekeeping, noise from street, the lack of air con, the pay as you switch air fan, the heat, no clean sheets etc etc etc. Not for me. Hotel Manager if you do indeed exist god help you. New Year 2017 YB Astoria Tenerife.
An OK hotel, but could be so much better. Good-sized, clean room, with kitchenette (microwave, stove-top and saucepans, coffee maker, teapot but no kettle) Double bed was two singles pushed together as we have seen elsewhere in the Canaries. One tiny bar of soap, and no shampoo: we had to ask for replacement soap each day of the seven that we stayed, and our room number was written down before it was handed over. Wi-fi only available in the lobby, chargeable at ten euros for the whole of the week we were there. Supermarket just round the corner, plenty of shops, good (as well as less-good) bars and restaurants in easy walking distance. Some people have complained about street noise: we didn’t suffer from this during our week in January.
Here are the pros and cons Pros: - convenient location about two blocks from the water front - large clean rooms with kitchenettes - fabulous restaurant, Bambi Gourmet, right underneath - good price Cons - no internet, no AC - can be noisy - hot water runs out quickly - need to borrow hair dryers each day - no towels for the pool - no bar Btw, parking is a game every night in the town. Beware
Stayed here recently on week long break.Clean hotel with large modern bedrooms; it did appear quiet,being the time of year I suppose.. Staff at reception were very nice and helpful, particularly the lady with the glasses. If you are a light sleeper it may not be the hotel for you though, as it overlooks a relatively busy street where you can hear everyone pass. Once 8am strikes you will hear the cleaners in the corridor, maybe it's the acoustics of the building but everything dropped or knocked against echoes all around.
We chose this place for a cheap winter break in the sun. It is located on a quiet pedestrianised street only 2 minutes from the busy and attractive sea front area. As an apart-hotel our room was large, with a Juliet balcony overlooking the street and appeared to have been recently redecorated. The whole hotel was very clean and had a large public area and 24-hour reception. In the room a small but adequate kitchen area provided a 2-ring cooker, microwave, fridge and enough crockery and cutlery for 3 people. The toilet had a bath and shower but only provide hand soap. This is not a problem, as all requirements for food and other necessities can be bought from a large supermarket only 2 minutes away. We chose to eat breakfast in the room and lunches when we opted to spend the day on the large sun roof or pool area, both of which are equipped with sun loungers. At other times this pretty town is full of places to eat well and cheaply. We thoroughly enjoyed our time at the hotel and in the town.
The hotel is very nice, with lovely rooms, which were kept spotlessly clean. However the lack of air conditioning meant that even in late Oct/early Nov the rooms were unbearable at night. I found it very difficult to sleep. The ceiling fan helped, but it's on a timer so doesn't stay on for very long. The fridge was also almost useless, the freezer section worked very well, but the fridge itself didn't really keep anything cold. We ate out most nights, but a couple of nights just wanted ham, cheese and biscuits. The ham had only been open 2 days but was already going off, we also had to keep chucking the milk out. Milk will last over a week in my fridge at home, but barely 2 days in the fridge in the room. I'm glad we decided not to eat in the room, as I think I'd have wasted a huge amount of food. The breakfast room and pool is shared with the hotel Bambi next door, which is owned (I believe) by the same company. Many of the loungers were broken. Location wise, it's very good. Bottom line is, it's a very good hotel for the price, as long as you can sleep in an oven.
I have stayed here twice and would recommend it if you are looking for a kitchenette unit in a town centre location that is spotlessly clean and low-cost. This no-frills hotel is located close to a supermercado a laundromat a bakery and a beach (1-2 minutes walk in either direction) and there’s a vegetarian/vegan food shop and a cafe right across the road. As mentioned by other reviewers, there is no A/C and the ceiling fan runs for no longer than 5 minutes there are no pictures on the walls, no floor mats, no bathroom soaps and lotions, parking and wi-if can be had for a fee - I mentioned no-frills - but the rooms are made up daily and the staff are friendly and very helpful. A heavy sleeper, I did not notice the street noise until my wife tried to close the balcony doors at which time the room became stuffy and I could not return to sleep. The ambience is what you came for. The hotel itself is quiet if guests do not slam the room door. The kitchenette is ok for simple meal prep (no oven) but there are dozens of places to eat out at in Puerto. There is no bar in the hotel but plenty of bars close by and prices are very low. The nearest supermercado had Carlsberg for 37 Eurocents per can - that’s less than £2 for a six-pack. I certainly don’t mind walking 50metres for that! We used the rooftop patio every day to siesta with some sangria and snacks and never saw anyone else up there. The pool area is well used though. Bring a power converter with you- the outlets are only Euro style - you may be able to borrow a hairdryer from reception if there is one available. Super nice staff are only too happy to arrange your tours, tickets, taxis.
This was the perfect location for a weeks stay in Puerto de la cruz; near supermarket, bars, restaurants, beach. We had a bit of a nightmare finding the hotel as we arrived at night time and the entrance was quite tucked away so just be aware of that, but 24hr reception meant out late arrival wasn't a problem. The room was decent for the price, large size, good kitchen and all very clean. No air con and the fan was only limited to ten minuted at a time which was a bit frustrating, but balanced out by being able to keep windows wide open to let a breeze through. The hotel does have its own parking but you will need to book this in advance. We actually managed for the week just parking in the streets. This was free and although sometimes it took a couple of laps to find a space we always managed it without much bother. Overall a great value hotel, with friendly staff and perfect location for exploring the surroundings.
- Outdoor pool
- WiFi in public areas (fees apply)
- 24-hour front desk
RF Astoria - Only Adults places you next to San Telmo Promenade and within a 5-minute walk of Las Piramides de Martianez Shopping Center. The 33 rooms at this 3-star aparthotel include kitchenettes, refrigerators, and microwaves. It's in central Puerto de la Cruz and also a short walk from Martianez Shopping Centre and Church of Nuestra Senora de la Pena de Francia.
Start your day off with buffet breakfast, available for a fee.
The 33 apartments feature kitchenettes with refrigerators, microwaves, and stovetops. TVs come with satellite channels. Safes and phones are other standard amenities.
Guests of RF Astoria - Only Adults enjoy features like an outdoor pool, WiFi in public areas, and a terrace. Self parking is offered for EUR 8 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. This adults-only aparthotel also has a TV in a common area.
Reviews from Trip Advisor
76.0% of guests recommend this hotelTotal of 249 reviews