Neighborhood is so so, hotel is pretty nice though in need of some maintenance and repairs. Room is pretty clean except for one big mildew spot in the shower. Bed is firmer than I prefer but not bad.
Rated 3star but really a motel. Orbitz overcharged me vs rates directly by the hotel
So I reserved and paid for the room on Orbitz then I get here and they need another $200 on my cc to put on hold for 30 days!!! What the hell!!
I did not like anything about the property
I was pleasantly surprised with this place. I was not expecting much, but it was clean and decent. It's pretty bare bones, but good price and convenient location.
It seems the lobby area is being renovated so it appears as a bit of a construction zone but I’m sure it will be nice when it’s done. We were in an updated room with a fancy glass shower and cool lighting touches. The stay includes breakfast so I would say it’s a good value.
Water leaking so had to change rooms. Only room they had had no working tv and no clock radio. Staff did get me a clock radio though. Bed was comfortable though.
I liked the property very much , Clean, nice staff, I liked everything about the property
No surprises so far and room was as expected
When we got there I tried to book for an extra night but was told I would have to put another 200 for a deposit. Wasn’t the biggest deal so I decided not to do it and we went to the room. We were impressed with the size of the room. There was a large couch that had a very large brown stain on it. Wonder what that was from? Went to take a shower. The door was a sliding door that was jammed and didn’t close to the bathroom. Pretty awkward if I was with anyone else but I was with my girlfriend so no big deal on the privacy part. Went to start the shower and there was no shower knob. I kid you not the whole knob was missing. Called the front desk and we asked about this and if we could switch and was told someone was gonna come out. Took about ten mins until he came out and he came in and looked around, laughed and said he’d be back in a minute. He’s the only reason they didn’t get one star for surface as he came back and gave us a key for another room and told us that he personally checked it. Was able to get into the new room and everything worked fine except the tv. Luckily I brought my Roku and just programmed the tv to my remote as there was no remote and the only button on the tv was the power. Spend the money somewhere else, especially since they ask for a 200 deposit and barely anything works.
Common areas filthy. Pool not cleaned our entire stay. Some sketchy clientele in the buildings near the parking lot. Desk staff not professional.
Great updated updated room. Only wish is that there were blackout curtains. It was very bright in the morning.
After seeing other reviews I was hesitant. After staying here I discovered that the property has been under new management for last three months and they have been upgrading everything. The staff (especially Sony) are all wonderful and the room is very nice. I will be back.
I had a perfectly fine stay. This property has gotten some really terrible reviews. I did not experience anything negative. It is not fancy. Some of the furniture in the room is a little dated. But it was clean. The bed was comfortable. The mini-fridge and microwave were super convenient. My room was super quiet (granted I was in a corner room). It is not in a fancy neighborhood, but there certainly were fast-food places in walking distance. It's on a major street (easy for driving, could be challenging to walk to the other side). There is ample parking on-site.
Great Location, pretty quiet, near the beach park, nice amenities.
Terrible customer service. Told me it was too late in the night to check in and to leave.
Arizona State University is within a mile (2 km) of SureStay Plus Hotel by Best Western Tempe University, and other popular attractions like Desert Botanical Garden are within a few miles (5 km). This 118-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Guests can expect to find free WiFi and 32-inch TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Dining areas, sitting areas, and coffee makers are also standard.
SureStay Plus Hotel by Best Western Tempe University offers an outdoor pool, free WiFi in public areas, and a spa tub. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and a computer station.
Neighborhood is so so, hotel is pretty nice though in need of some maintenance and repairs. Room is pretty clean except for one big mildew spot in the shower. Bed is firmer than I prefer but not bad.
Rated 3star but really a motel. Orbitz overcharged me vs rates directly by the hotel
Dear Takuji,We apologize for the trouble you had while dealing with us. We sincerely sorry if there was any misunderstanding about the rating and price; your input is really important to us. Unfortunately, we regret that we were unable to meet your expectations in this matter, as we always aim to provide our visitors with outstanding value and service. We will evaluate our pricing system to make sure it's clear and fair for everyone. Your concerns are important to us. Making sure you're happy is our first concern, and we'd want to earn back your trust when you come back. If you need any more assistance, please do not hesitate to contact us directly.
So I reserved and paid for the room on Orbitz then I get here and they need another $200 on my cc to put on hold for 30 days!!! What the hell!!
Dear Tim,I'm truly sorry to hear about your frustrating experience. I completely understand how unexpected charges can catch you off guard and disrupt your plans. It sounds like there was a miscommunication regarding the deposit policy, and I apologize for any inconvenience it caused. We strive to ensure transparency in all our procedures, and I regret that we fell short in your case. Your feedback is invaluable, and I assure you that we will review our booking and payment processes to prevent similar issues in the future. If there's anything else we can do to make your stay more comfortable, please don't hesitate to let us know.
I did not like anything about the property
Hi Anthony,We appreciate your feedback and are genuinely sorry to hear that your experience did not meet your expectations. Our team strives to provide exceptional service, and we regret that we fell short during your stay. We value your insights and would welcome the opportunity to better understand specific aspects of your visit that may have led to your dissatisfaction, as this will aid us in continuously improving our services. Thank you for bringing your concerns to our attention.
I was pleasantly surprised with this place. I was not expecting much, but it was clean and decent. It's pretty bare bones, but good price and convenient location.
HI Matthew!What a delight it is to hear about your positive experience at our hotel! Your surprise and satisfaction truly warm our hearts. We're thrilled to have exceeded your expectations, offering a clean and decent stay that fits your budget. Our bare-bones simplicity is designed to provide a no-frills experience without compromising on quality. We're elated that our convenient location added to the overall positive impression. Your feedback inspires us to continue striving for excellence, and we can't wait to welcome you back for another enjoyable stay. Cheers to more pleasant surprises in the future!
Hi Jose Arturo,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.
It seems the lobby area is being renovated so it appears as a bit of a construction zone but I’m sure it will be nice when it’s done. We were in an updated room with a fancy glass shower and cool lighting touches. The stay includes breakfast so I would say it’s a good value.
Hi Michelle,We appreciate your feedback and understanding regarding the ongoing lobby renovations. We apologize for any inconvenience caused by the construction, but we are thrilled to hear that you enjoyed your stay in one of our updated rooms with modern amenities such as the fancy glass shower and cool lighting touches. It's great to know that you found the stay to be a good value, especially with the included breakfast. We value your patience during this period of improvement, and we look forward to providing an even more enhanced experience once the renovations are complete.
Water leaking so had to change rooms. Only room they had had no working tv and no clock radio. Staff did get me a clock radio though. Bed was comfortable though.
Dear Cindy,Thank you for taking the time to share your feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced with the water leakage, which necessitated a room change. It's disheartening to hear that the alternative room had issues with the TV, and we appreciate your patience as our staff provided a clock radio to address the absence of one.We understand the importance of a seamless and enjoyable stay, and we regret that we fell short of your expectations in certain areas. Your comfort is our top priority, and we are grateful for your understanding. We have shared your comments with our team to ensure that we address these issues promptly and enhance our overall guest experience.
Hello Daniel, We value you taking the time to provide us with your thoughts. We really value your candor and recognize that, as the 3 out of 5 rating suggests, your stay did not live up to your expectations. We truly regret any elements of your experience that may have affected the rating you gave us, and we would appreciate further information so we can address and improve those areas. Your advice is really helpful to us in ensuring that each visitor has a memorable and pleasurable stay. Contacting our guest services staff directly will help us better understand your problems and strive to go above and beyond your expectations moving forward. Thank you for selecting us and hope to have the opportunity to welcome you back for a more positive experience.
I liked the property very much , Clean, nice staff, I liked everything about the property
Hi Ana!Thank you for sharing your positive experience! It warms our hearts to know that you found our property to be clean and our staff to be accommodating. We strive to create a welcoming environment where our guests can truly feel at home, and it sounds like we hit the mark with you. Your positive feedback is like music to our ears, and we can't wait to welcome you back for another fantastic experience. If there's anything specific you loved the most, or if you have any suggestions for making your next stay even better, please feel free to share. We're here to ensure your time with us is nothing short of exceptional!
Hi Alexis,We appreciate your feedback and are glad to hear that you found our hotel to be pretty nice overall. While we strive to maintain our property to the highest standards, we understand that occasional maintenance issues may arise, and we apologize for any inconvenience caused by the mildew spot in the shower. Rest assured, we have taken note of your comments and will address this promptly to ensure a more enjoyable experience for our future guests. Thank you for choosing to stay with us, and we hope to welcome you back soon.