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Tongariro Lodge

4.0 out of 5.0

Recent guest reviews

The room was fine, warm, comfortable bed. But can hear everything in room next door. Was woken several times by talking, doors opening, bathroom use. It's really unfortunate because everything else was fine. Great staff, enjoyed spa.

I was booking a corporate retreat for 30pax and looking into options in the surrounding area. Although we didn't stay at the Lodge do a change of location - I just want to say what a pleasure it was dealing with Lee. He really went out of his way to make sure I had all the info I needed, nothing was a problem. I have booked these type of retreats all over the world and would have to say his customer service was second to none. Thanks Lee you were a great help! Well Tongariro Lodge we eventually will get there.

I can see why the rich and famous like this place. These people really know how to look after their guests. From the housekeeping and restaurant staff, to the managers on duty, everyone went out of their way to make us feel at home and comfortable. It was like staying with good friends. The food was great, the service fast and efficient, the grounds and surroundings amazing. We did have a small problem in our chalet room, but they took care of it in a heartbeat with an upgrade to a villa for our last night. Compliments also to our fishing guide, Tim Mc Carthy, who expertly and patiently looked after us on the river. We are far from experienced fly fishermen, but Tim did a superb job with what he had to work with. We're neither rich nor famous, but we will look forward to our next visit. . .

We were blown away by how warm and comfy we felt here. Service was warm and open. We instantly felt relaxed as we walked into reception. Wood fire in the restaurant and bar made it smell and feel amazing. Beds were comfy and food was very flavourful and balanced. Have to go back to catch a massive trout.

We have our Faculty retreat here every year. That's been the deal for the last 13 years. There is a reason we keep coming back. The rooms are gorgeous and suit our small conference group of around 25-30 people. There is an excellent meeting room with all the resources you might need. the food is delicious. Something about the river and the views across to the poplar trees just makes me breathe out and settle into a peaceful frame of mind. Oh and the local walks are beautiful. Haven't been fishing yet ... maybe next time! Worth a visit.

After a long day of travelling and looking forward to a tranquil resting spot, the 8 of us arrived to a reservation of 5 separate chalets. Our reservation was made through our travel agent who utilized Expedia to book the chalets. We received our confirmation. We arrived at about 5 pm only to find out that there was a problem and the chalets were not available as they had a conference in the Lodge which was utilizing all the chalets. But we received a confirmation and we paid in advance. "Sorry". "Don't worry" we were told they had booked us into a cottage with three rooms and two washrooms. Not what we ordered at all. The Manager was called and could offer no explanation. She took us to see the cottage. Old, musty, hardly private, shared facilities, just a joke. Not acceptable. "Didn't we call you to tell you there was a problem". Ummm....nope! When we tried to explain that the cottages were less expensive and they owed us money they could not understand it. We have 5 chalets booked at 399$ NZ and a sixth chalet for one night for $1800. The two cottages were 499$ for 1000$ and they cold not figure out they owed us money. This is what happened. They took our booking but bumped us when a conference asked for the chalets. They did not contact us, assumed we would have no choice, and would take it, and keep the extra dollars. Not! Finally the Manager said "we cannot do anything about it". Well we did, we left. I would tell you avoid the must, avoid the sub standard customer service and find something else. As a Canadian travelling in New Zealand I was sorely disappointed. I would not recommend at all!

What a lovely place to stay. Beautiful lodge and grounds. Gorgeous walks all around. Jill and Gerry go out of their way to help with any queries. The chef is outstanding and we had the most delicious dinner.

This is a great place to stay if trout fishing. We noramlly stay elsewhere yet Turangi is really lacking on decent accommodation and has no where decent where can eat or drink in the evenings too. We all arrived and were on the river within 30 minutes. Turangi is great place for trout fishing. We spent most of the trip on the river as usual. The food was ok, but nothing special , however had low expectations so thats ok. Beds were good.As fisherman we are more interested in fly fishing than hanging out at the lodge yet was good to have a safe area for kids and wife to hang out in evening.I'd recommend this place for keen trout fisherman. If with family Taupo has many more options and is a much better bet. Turangi is great for fly fishing and a zero of any thing else sadly.

We needed a location that was reasonably close (5 hrs) to Auckland. It was easy to find and provides a great restaurant. Rooms were adequate. Close proximity to Tongariro River, hiking trails and Lake Taupo..

Was taken in by the web site, which promised a better dining experience than the one which was actually provided. So poor was the service we left the restaurant 20 minutes after being seated after seeing no one or receiving any service. We dined en suite on some gas station food we had purchased locally earlier in the afternoon. The marmite sandwiches were delicious. Under strict orders from Chief Guide Grumpy Tim to be on time we arrived at 07:30 in the dining room for breakfast the following morning. Plenty of time we thought to eat and meet our guide Marc at 08:00. Not so, unless of course you are happy with the threadbare "buffet", empty coffee pot, no bread, or anything else to eat. We were not pleased by the "buffet" and figuring on spending the day up to our waists in a river in the back country, promptly ordered the Angler's breakfast. We were invited by our server lady to reconsider, as Chef was not going to be able to make bacon and eggs by 08:00 and "not to worry, she said, your guide can wait"My partner, a chef offered to help, which was declined. The mediocre breakfast arrived at 08:15 and so we were late for our expensive guided fishing day. Not good. The bagged lunch the lodge provided was school cafeteria quality at best. Two more days of the same poor dining service and indifferent food followed. We were sad but not surprised to see they charged us $9 per cafe late here too. Locally Turangi has nothing to offer, save for the likelihood of being mugged and robbed. A small wine spill on the lower sheet on the bed during en suite dining on the first night resulted in the sheet being used as the top sheet the next day. To prevent this from happening again we left the wine stained sheet in the shower and so on that day it was replaced with no sheet. So there. We did a load of laundry before we left but the dryer doesn't work so we took wet clothes away with us to Auckland and dried them in the car with the windows open. Very romantic. On the other hand the fishing was great and our guide Marc was first class. The dining room is not in step with the fishing activity being offered to the guests. This lodge may have been something back in the day but there seems to be no management to speak of and the results are disappointing. Pass.

83 Grace Road Turangi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa services

Located 1.7 mi (2.8 km) from Turangi i-SITE Visitor Centre, Tongariro Lodge is within a 10-minute drive of Tokaanu Thermal Pools. This 25-room, 4-star lodge has a restaurant along with conveniences like free in-room WiFi and free self parking. Tree Trunk Gorge and Tongariro Alpine Crossing are also within a 30-minute drive of this Turangi lodge.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Continental breakfast is offered for a fee each morning from 7:30 AM to 9:30 AM.


Rooms

Tongariro Lodge's 25 rooms provide balconies, minibars, and coffee makers. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Other amenities include phones, ironing boards, and desks.


Property features

Tongariro Lodge features a spa tub, an outdoor tennis court, and free WiFi in public areas. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for NZD 169 per vehicle. A multilingual staff is on hand to assist with dry cleaning/laundry and tours/tickets. Additional amenities include a meeting room, a library, and laundry facilities.

Room options

Villa, 3 Bedrooms (2 King, 2 Singles)

Twin 4 | Sleeps 6

Deluxe Villa, 4 Bedrooms

King 4 | Sleeps 8

Reviews from Trip Advisor

Trip Advisor aggregated rating

80% of guests recommend this hotel

Total of 183 reviews