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Kachina Lodge Resort Hotel & Meetings Center

2.5 out of 5.0

Recent guest reviews

The hotel conditions were poor, but the hotel staff were all very nice and the location was excellent.

Orbitz site said it was a king bed When I got to hotel they said queen-they did give me a king. Said restaurant was very good for breakfast 1/2 off with room, New management. Got up for breakfast ,went to have breakfast- No one showed up to open restaurant. Previous restaurant was bad but was open. No snow plowing in parking lot, nearly slipped and fell

neither me or nice young man at desk could understand ROKU & had hot water in afternoon when I got there but not early morning, only warmish

Apparently this is really a timeshare since the staff tried to sell us a vacation package. The facility is attractive, but there are no food services on site or nearby. Finding breakfast was a chore. The insulation was poor--we could hear our neighbours talking and their tv.

I paid through the orbitz web site, then was charged again at the hotel. According to my bank account i paid twice for this room. Nice scam folks.

Not the most modern facility but I felt safe and it was comfortable. Quite, clean - that's all I require for a room that I'm just sleeping in. Good value for what it costs.

Check in was fine but everything else after that was horrible. The rooms are old and not updated. The comforters were dirty and the mattresses need to be replaced. There was a party in the room above us. I finally called the front desk at 3 am and his response was "as long as there in not a domestic dispute going on there was nothing he could do. I asked him to move me and he said he couldn't do that. I have never been to a hotel where a quiet time was not enforced. I will not return to this hotel.

Check in was pleasant with the clerk being very helpful and informative. The overall appearance of hotel is dated, could use an update. Room we were put up in was older, dated, and had a stale smell to it. But it was clean and comfortable. Hot tub was great on a cool spring night!

Arrived about 7pm and was told they did not have the room I reserved...so they gave me a DELUXE suite, SWEET!!! Got a huge room for orbitz rate of $47!! Very clean room, comfy bed. Would've just liked a free breakfast.

The price is right and you get what you pay for. They have a hot tub! The room was pretty clean but has obviously not been updated in decades. If you plan to get out and see the Taos area and not spend a great deal of time in your room this is a great and affordable hotel. The staff was great - they upgraded us to a huge room for free just so we could have a fridge.

The facility was fairly old and dated. It appeared clean and worked for an early season guys ski trip. I would have taken some grief if I had brought my wife here.

Upon check in, we were given a room towards the front of the motel with a broken air conditioner. We called the front desk and they said they would send maintenance over. We waited for about 30 minutes and went to ask the front desk how much longer for maintenance. They gave us a different room. The next room we received was in the back of the motel. The bathroom was full of hair, on the toilet, in the tub, and on the floor. In the middle of the night I woke up because I felt like something was crawling on me. I turned on the light on saw a small bug and flicked it away. When I got up to look at the bed I saw a bug crawling out from under my pillow. IT WAS A BED BUG. When we squished it a bunch of blood came out. Disgusting. We immediately went to the front desk and left the motel. We had a reservation for two nights and tried to cancel which they said we would have to do through Orbitz, they didn't have our money. When we told them about the bed bugs, they said they would have to conduct their own investigation and they were going to have maintenance check. I'm sure maintenance checked into just like they did with the air conditioner in the first room. When we contacted Orbitz to cancel, Orbitz said the motel did not want to refund the money but Orbitz would do it anyway. One more thing the Kachina motel told us was they could not give us our money back for last night. We didn't even ask but I like how they made sure to tell us that. Don't stay here. Not worth the hassle.

Good stay. Fulfilled expectations for an overnight trip.

Warm welcome from the staff. Super helpful when asked where to eat. Free breakfast with local cultural cuisine. Cozy cabin ambiance. Would stay here again.

I knew that this hotel was mid-range before I booked it. It was totally a fun place to stay! It was located in close proximity to the Taos plaza, and the rustic "charm" gave it character.

This hotel is a quick walk to restaurants and shopping. Staff was very pleasant and helpful

Breakfast was the high point. Well done in pleasant surroundings. The room was very large and the location is convenient. The issue is cleanliness or rather the lack of cleanliness. We should not be responsible for cleaning the previous occupants toothpaste from the sink, faucet, and counter. The carpet also was yucky. This is an old building but the owner could counter that by insisting that it be scrupulously clean. That would be the cheapest fix and would let the original appeal shine through.

We were so pleasantly surprised that we stayed 2 nights instead of one. Our original non - smoking room reeked of smoke and when we called the front desk they were very apologetic and moved us to a bigger room which we really liked. Breakfast was included and offered a choice of 7 different entrees...I had Hueco Rancheros and my husband had the omelette. All in all a very good experience with friendly, helpful staff and a great location.

Nice room in a nice location. Very homey. Downtown accessible by walking.

The building is old and needs some upgrading. The heater did not work properly. The shower had a slow drain and the drain stopper was set in the corner of the tub, the toilet was not cleaned properly. We were also looking forward to sitting and enjoying a cocktail after a long drive. A lounge is advertised on the web and also on the sign in front of the hotel. It turns out the lounge has been closed for a year or so. The free breakfast was good and the staff was accommodating the pool area was still open and very clean.

413 Paseo Del Pueblo Norte Taos NM

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Kachina Lodge Resort Hotel & Meetings Center places you within a 10-minute walk of Kit Carson Park. This 92-room hotel welcomes guests with a restaurant and conveniences like a casino and an outdoor pool.


Dining

For your convenience, a cooked-to-order breakfast is served for a fee each morning from 7 AM to 10:30 AM. Grab a bite to eat at the onsite restaurant or get an energy boost at the coffee shop/café.


Rooms

All of Kachina Lodge Resort Hotel & Meetings Center's 92 air-conditioned rooms provide balconies, free local calls, and ceiling fans. Guests can expect free WiFi and 32-inch TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Guests of Kachina Lodge Resort Hotel & Meetings Center enjoy a casino, a nightclub, and an outdoor pool. There's free parking, as well as a free airport shuttle during limited hours. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this ski hotel include a spa tub, free WiFi in public areas, and a conference center.

Guest reviews for Kachina Lodge Resort Hotel & Meetings Center

Everyone (12) Couples (14) Students (1) Family (5) Other (1) Friends (1)
3
Students

The hotel conditions were poor, but the hotel staff were all very nice and the location was excellent.

By on Mar 21, 2018

2

nice location only if you want budget

Everyone

Orbitz site said it was a king bed When I got to hotel they said queen-they did give me a king. Said restaurant was very good for breakfast 1/2 off with room, New management. Got up for breakfast ,went to have breakfast- No one showed up to open restaurant. Previous restaurant was bad but was open. No snow plowing in parking lot, nearly slipped and fell

By , from Tucson on Jan 22, 2018

Review comment responded on Feb 10, 2018

To Bill, Thanks for your comments and your visit, There was a situation with the restaurant staff that prevented them from opening the restaurant, the necessary actions have been taking to avoid another situation like the one you had. We Apologize! W.Dean Koop, G.M. & Owner

3

good price for nice old motel

Everyone

neither me or nice young man at desk could understand ROKU & had hot water in afternoon when I got there but not early morning, only warmish

By on Dec 5, 2017

3

adequate hotel in inconvenient area

Everyone

Apparently this is really a timeshare since the staff tried to sell us a vacation package. The facility is attractive, but there are no food services on site or nearby. Finding breakfast was a chore. The insulation was poor--we could hear our neighbours talking and their tv.

By , from sacramento, ca on Oct 23, 2017

Review comment responded on Nov 6, 2017

To Nancy on Orbitz: Thanks for your patronage. We now have a wonderful food and beverage service after a quick change of the Operators. Visit again; you'll enjoy the food and beverage service. W. Dean Koop Owner and General Manager

2

i was charged twice for this room.

Everyone

I paid through the orbitz web site, then was charged again at the hotel. According to my bank account i paid twice for this room. Nice scam folks.

By on Oct 7, 2017

Review comment responded on Nov 7, 2017

I am sorry your stay wasn't what we should be offering here at the Kachina Lodge. We strive for excellence and will address this directly with the correct depts. I am sorry this has happened and we hope that you won't give up on us. Matthew Morris

4

nice hotel within walking distance to downtown.

Everyone

Not the most modern facility but I felt safe and it was comfortable. Quite, clean - that's all I require for a room that I'm just sleeping in. Good value for what it costs.

By , from Boulder, CO on Sep 11, 2017

Review comment responded on Sep 14, 2017

Thank you for your comments about your stay. We showed your comments to our staff and they were very happy and excited. We appreciate your business and invite your return visit

1

find somewhere else!!!!

Everyone

Check in was fine but everything else after that was horrible. The rooms are old and not updated. The comforters were dirty and the mattresses need to be replaced. There was a party in the room above us. I finally called the front desk at 3 am and his response was "as long as there in not a domestic dispute going on there was nothing he could do. I asked him to move me and he said he couldn't do that. I have never been to a hotel where a quiet time was not enforced. I will not return to this hotel.

By , from Santa fe on May 28, 2017

3

great location middle of town

Everyone

Check in was pleasant with the clerk being very helpful and informative. The overall appearance of hotel is dated, could use an update. Room we were put up in was older, dated, and had a stale smell to it. But it was clean and comfortable. Hot tub was great on a cool spring night!

By , from New Mexico on May 18, 2017

5

great hotel with a great rate!

Everyone

Arrived about 7pm and was told they did not have the room I reserved...so they gave me a DELUXE suite, SWEET!!! Got a huge room for orbitz rate of $47!! Very clean room, comfy bed. Would've just liked a free breakfast.

By on Apr 4, 2017

4

basic hotel with dated amenities.

Everyone

The price is right and you get what you pay for. They have a hot tub! The room was pretty clean but has obviously not been updated in decades. If you plan to get out and see the Taos area and not spend a great deal of time in your room this is a great and affordable hotel. The staff was great - they upgraded us to a huge room for free just so we could have a fridge.

By , from AK on Feb 13, 2017

Review comment responded on Feb 23, 2017

To JK on Orbitz Thanks for the comments about your stay. We shared your report with our staff and the Blue Mountain Cafe and they were all happy. We'll continue to do well. Please visit us again.