Na
The phones were inoperable for three days and impossible to request a pickup to come to the lobby to get my car. I missed a very important meeting which cost me a $100,000 customer. It's a half mile hike from the 700 cluster and with a briefcase!! I called the bellman, the front desk, the concierge and let it ring for 30 minutes each day. I did get a hold of the golf starter who graciously sent a golf cart to pick me up one day. After telling my story to several desk employees and Steve the supervisor, he disappointedly offered me a $50 discount off my bill. I told them this was unacceptable and they said they would elevate it to upper management. No response after about a week and as such, this disappointed review. Stay away from this run down property who charges $30/day to park your car with no self-park options and the inconvenience of depending upon them to get to the front desk to pick up your car.
The rooms stink
Water did not work, could not shower, phones did not work, could not call front desk. Valet just watched my pregnant wife lift heavy luggage while doing nothing. Trainee staff was rude as well
It was nice
The staff was superbly nice and efficient. We very much enjoyed our stay.
Admittedly, we didn’t use the “amenities” and really just needed the 2 bedroom hotel. That being said, the rooms felt quite dirty. The doors were off the tracks/unable to close; cockroaches were in the bathroom, rugs were filthy (we had a crawling baby), the ice maker didn’t work, and the pack and plays were not delivered to our room for the first night despite several requests.
Terrible experience! From the minute we arrived at 10:30 at night, took nearly 2 hours before we had checked into a room and then there was no parking to get to our room. We stayed one night slept at my sons house the second night, and moved to a new hotel for the last two nights. It was filthy, dirty, there was no running water in the bathroom. There were bugs and hairs all over the place. The furniture was old and dusty. Everything was falling apart and there was zero service. I will never recommend this place and would like a full refund if possible.
Omg. I am not the person to leave reviews, but here we go. My family and I was very disappointed by the place, we had a two bedroom suite, when I say dirty I want you to understand, from the sheets, the faucet full of green mold, sofa 🛋️ torn, sink and shower had mold, towels had stuff like bugs on them, carpet in one of the rooms had sunflower shells, the room seems like it had not been used in over a decade, smell old and musty. Let’s not talk about the walk to the parking lot from our cluster, I think when someone have such a far room from park lot, automatically should be assigned a golf cart. For $350.00 per night this was not worth it at. Management need to give up this place if your not interested in customer comfort and charge so much damn money. If I figure out a way to go further with this I’m definitely doing that. I cry shame on this place. There’s so much more to complain about. I also have photos .
This property is very old. While they seem to have repainted some rooms, the floors are still very squeaky, while the sinks, toilets and bathtubs are very dated. Coffee machine was dirty, creamer was expired, couch was so dusty, we couldn’t sit on it, and one of the comforter was yellow with nasty stains. No room service for the 3 nights we were there even though we left the maid service request tag on daily. My sisters room had part of the ceiling piece fall off during the stay. We will never return to this property.
I’ve stayed here for over 20 years and it really needs to have some updating in their rooms. The property is a hidden gem but, the rooms are actually gross at this point with stained carpet and furniture. It’s really a shame because I love it here. This place has gone downhill due to the condition of their rooms.
Beautiful property. Many extra hidden fees for parking, resort fees, etc. overall our room was decent but not very clean and there was a cockroach and a large spider. There were a few very friendly staff but others who were not friendly or helpful and there was lots of litter throughout the resort grounds. There were two hot tubs and both were not working.
Located in Wesley Chapel South within 2 miles (3 km) of Saddlebrook Golf Course, Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel is within a few miles (5 km) of other popular sights such as Wesley Chapel District Park. This 515-room resort has 2 outdoor pools along with a golf course and a full-service spa.
This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. At the end of the day, unwind with a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7:00 AM to 11:00 AM.
42-inch flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Balconies or patios, coffee makers, and free local calls are other standard amenities. Housekeeping is available once per stay.
Saddlebrook Golf Resort & Spa Tampa North - Wesley Chapel features a golf course, a full-service spa, and 2 outdoor pools. Valet parking is available for USD 30 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this golf resort include a children's pool, a gym, and a sauna.
Na
The phones were inoperable for three days and impossible to request a pickup to come to the lobby to get my car. I missed a very important meeting which cost me a $100,000 customer. It's a half mile hike from the 700 cluster and with a briefcase!! I called the bellman, the front desk, the concierge and let it ring for 30 minutes each day. I did get a hold of the golf starter who graciously sent a golf cart to pick me up one day. After telling my story to several desk employees and Steve the supervisor, he disappointedly offered me a $50 discount off my bill. I told them this was unacceptable and they said they would elevate it to upper management. No response after about a week and as such, this disappointed review. Stay away from this run down property who charges $30/day to park your car with no self-park options and the inconvenience of depending upon them to get to the front desk to pick up your car.
Thank you for sharing your experience with us. I'm truly disheartened to hear about the challenges you faced during your stay. Your feedback is valuable, and I assure you that we take it very seriously. I regret any inconvenience caused and understand the frustration and disappointment this must have caused, especially with such an important meeting at stake.Please know that we’re committed to improving our valet service, and we’d appreciate the chance to learn more about your stay. If there's anything else we can do to assist you, please don't hesitate to reach out to us. I hope we can regain your trust and have the opportunity to welcome you back for a much-improved experience in the future.
The rooms stink
Roberto, I'm disappointed to hear about the challenges with your room. Maintaining a fresh and pleasant atmosphere in our accommodations is a priority for us. Your feedback is valuable, and we will address this matter promptly to ensure a more comfortable stay for our guests in the future. Despite this issue, I hope that you were able to enjoy the amenities we offer. From our beautiful grounds to our top-notch tennis and golf facilities, we strive to provide an exceptional experience for all our guests. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. I appreciate your feedback and hope to have the opportunity to make it right.
Thank you for sharing your experience with us! I'm thrilled to hear that you had a fantastic time at Saddlebrook. From our world-class tennis courts to our refreshing pools and exquisite dining options, there's something for everyone to enjoy. I can't wait to welcome you back for another unforgettable stay!
We appreciate you taking the time to share your experience with us. While I'm pleased to hear that you enjoyed your overall stay, I'm disheartened to hear we fell short of your expecations. If there are any additional insights or concerns you'd like to share, please feel free to reach out to us directly. I’d appreciate the chance to learn more about your stay and I hope to have the chance to welcome you back for an even better stay in the future.
Water did not work, could not shower, phones did not work, could not call front desk. Valet just watched my pregnant wife lift heavy luggage while doing nothing. Trainee staff was rude as well
It was nice
Thank you for sharing your experience with us and with your fellow travelers, Christopher! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit!
We truly appreciate you taking the time to share your rating with us. It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay! We look forward to welcoming you back soon.
The staff was superbly nice and efficient. We very much enjoyed our stay.
Thank you for taking the time to rate our hotel. It was a pleasure to welcome you as our guest and we are happy to know we were able to make your overall stay enjoyable. We look forward to welcoming you back soon!
Admittedly, we didn’t use the “amenities” and really just needed the 2 bedroom hotel. That being said, the rooms felt quite dirty. The doors were off the tracks/unable to close; cockroaches were in the bathroom, rugs were filthy (we had a crawling baby), the ice maker didn’t work, and the pack and plays were not delivered to our room for the first night despite several requests.
Thank you for your feedback. We're disappointed to learn of the issues you experienced in your guestroom and with our service. Please accept our apologies for falling short during your visit and know that we'll be addressing your feedback with management to improve our operations. We hope that you'll give us another chance to welcome you back in the future.
It's so wonderful to know we were the perfect retreat for you, Amanda! At Saddlebrook Resort, providing top-notch service and amenities is our priority, and I'm glad that we exceeded your expectations. I can't wait to host you again soon for more fun and relaxation in Wesley Chapel!