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Extended Stay America - Tampa - North Airport

2.5 out of 5.0

Recent guest reviews

When we walked into our room, it smelled like mold. We had to get the room changed immediately. Also, one of the outlets in the room broke my breast pump machine.

Disgusting dump that smells would never recommend it for anything and I was told it was a great deal I have to knock on lobby door to wake front desk. Room had cigarette burns and it’s non smoking not sure what else to say. Other than it was misleading and frustrating to pay any amount of money for it

We stayed in 2 different Extended Stay America Hotels in a 1 week period in the Tampa area. This hotel was definitely better than the first, but still was lacking some important details. When we checked in we had 2 rooms reserved, but they were unable to find the reservation for the 2nd room. The desk clerk was on a personal call on her cell phone when I arrived and hung up to wait on me, but was clearly in a hurry to get back to her phone call. After spending 20 minutes on the phone with Orbitz (very helpful), they finally spoke with her and she was able to magically find it so we could check in. Once again, I spent over 30 minutes just trying to check into a room. The room was in much better condition than the first, but the pillows are terrible, and no extra ones in the room. We knew not to even go down to the breakfast - nice that they offer something, but should not be billed as "breakfast". The room numbers are not clearly marked on the hotel so it makes it very difficult to find your room, especially with no map :( It was a decent price for the room we received.

Convenient location near Tampa International Airport. Very clean but in need of rug replacement. Smoke free room appeared to have housed a smoker recently. If you can afford a better experience, do so. If not, this place will suffice.

Room is very old, carpet is dirty and has lots of stain, ants all over, toiletries limited to 1 small soap, 1 small bottle of shampoo and no more. Towels are old. Lots of mold around the bathtub. Only thing great was the staff.

After waiting for more than 30 mins at the reception someone finally shows up and continues business as usual without any apology

Great location with everything you need within a mile. I'm considering staying there for 2 to 3 months for business in central Florida! Highly recommend.

I didn't like the room setup. Didn't feel as comfortable as I wanted to be

Just overall dirty, air didnt work in first room, no cups, no ice bucket, nothing in the room except the bed and tv. Microwave worked. Staff was rude, condescending. It must have been my fault the air didn't work. Maintenance man was friendly and helpful. I'll sleep in my rental next time

Charged me a fee for smoking which I didn't even smoke and when I called customer service the dm and gm were suppose to contact me but never did .

The hotel is OK, But we had some issues, found trash in hotel when checking in, microwave did not worked and had to go get one from the front desk.

Bad smell, roches, dirty carpet and sheets a garbage container is probably cleaner than this too

When we first arrived to the room it smelled of urine, I immediately went back downstairs to get another room but was told I could not because they were sold out. I was also told I could not get a refund. The sofa sleeper had dirty socks under it, the tv turned on and off on it own. It was old cereal on the floor. There were bugs in the bathroom. When I went to get more sheets and towels for my room. I was told they wouldn't have any until someone came in and washed them. I will never ever stay here and I am going to corporate.

Although the room is fine with a small kitchen, certain characteristics stain the stay. 1) Staff is not friendly, hardly - if at all - speak to you, and doen't follow your requests 2) Internet access is simply terrible in the unpaid version 3) Walls permit to follow your neighbors conversation etc... 4) Breakfast is very reduced 5) Interstate very close and noisy

Location was good and convenient and close to where I needed to go. The staff and amenities was less desirable. I answer the room with a full trashcan which was obviously not emptIed from previous tenant who had drank about six beers. When I called to ask for an extra blanket and pillow it never came and I had to go to the front desk to get it myself. I never realize so could expire. The bar of soap was more of a scratchpad and would not even lather up. There are no utensils pots or pans so if you wanted to save money by cooking you wouldn't because you would have to go buy all of that, unless they only offer at one Ash. I did not ask, as I had no time to cook anyway based on my appointments. I called three separate times to ask for late check out and nobody answered the phone. Again I had to walk to the front office to ask the question, only to be told that I had to call in the morning because he couldn't do it on the computer that night. I'm not sure how often made service comes on an extended stay hotel, but I was there for days and three nights and no maid service came. Overall, bad experience. Do not recommend whatsoever!

Very disappointed with the hotel. Will not stay again.

I didn't like the fact that when I first got there no one was at the front desk to assist, had to sit in the car until other guest came and when I saw they didn't come back out, then I went in and had to wait in line to get my room when I had been there minutes ago with noone in front of me...

I had a reservation and a confirmation, butwhen I tried to check in they didnt have a room for me.

It's been a awesome experience , great staff that's very friendly. What ever you need they make sure you have it when asked. And no bugs and very clean

It was so dirty and smelled awful the people at the front where ok. It took them 3 hr bring us pots and pans and a coffee pot. When we got there they gave our room to someone else put us in a difrent room and the bed had blood stains all over it.. I do not recomend! and they have no pool

5401 E Beaumont Center Blvd Tampa FL

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located 1.8 mi (2.9 km) from Rocky Point Golf Course, Extended Stay America - Tampa - North Airport is within a 10-minute drive of Cypress Point Park. This 122-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Near the airport, the hotel is also close to Raymond James Stadium and George M. Steinbrenner Field.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.


Rooms

The 122 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Extended Stay America - Tampa - North Airport features free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. Staff members can answer questions about accommodations, and also provide a safe deposit box at the front desk. This smoke-free hotel also has barbecue grills.

Guest reviews for Extended Stay America - Tampa - North Airport

Everyone (17) Business (5) Couples (5) Family (2) Other (6)
3
Everyone

When we walked into our room, it smelled like mold. We had to get the room changed immediately. Also, one of the outlets in the room broke my breast pump machine.

By , from Tampa, FL on Apr 22, 2018

Review comment responded on Apr 22, 2018

Alicia, please accept my sincerest apologies for the cleanliness and maintenance issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management

1
Everyone

Disgusting dump that smells would never recommend it for anything and I was told it was a great deal I have to knock on lobby door to wake front desk. Room had cigarette burns and it’s non smoking not sure what else to say. Other than it was misleading and frustrating to pay any amount of money for it

By on Apr 19, 2018

Review comment responded on Apr 21, 2018

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management

3

fair for price

Everyone

We stayed in 2 different Extended Stay America Hotels in a 1 week period in the Tampa area. This hotel was definitely better than the first, but still was lacking some important details. When we checked in we had 2 rooms reserved, but they were unable to find the reservation for the 2nd room. The desk clerk was on a personal call on her cell phone when I arrived and hung up to wait on me, but was clearly in a hurry to get back to her phone call. After spending 20 minutes on the phone with Orbitz (very helpful), they finally spoke with her and she was able to magically find it so we could check in. Once again, I spent over 30 minutes just trying to check into a room. The room was in much better condition than the first, but the pillows are terrible, and no extra ones in the room. We knew not to even go down to the breakfast - nice that they offer something, but should not be billed as "breakfast". The room numbers are not clearly marked on the hotel so it makes it very difficult to find your room, especially with no map :( It was a decent price for the room we received.

By on Apr 9, 2018

Review comment responded on Apr 10, 2018

Thank you for staying with us. Although you liked our affordable rates, we are sorry for the issue you had with our front desk service and with your room. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take action to identify why we failed so we can prevent these issues from occurring again. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management

4

affordable and acceptable

Everyone

Convenient location near Tampa International Airport. Very clean but in need of rug replacement. Smoke free room appeared to have housed a smoker recently. If you can afford a better experience, do so. If not, this place will suffice.

By , from Boston, Ma on Apr 9, 2018

Review comment responded on Apr 10, 2018

Stephanas, thank you for your review of Extended Stay America. We are glad to read you liked our ideal location and reasonable rates. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management

1

room is very old.

Everyone

Room is very old, carpet is dirty and has lots of stain, ants all over, toiletries limited to 1 small soap, 1 small bottle of shampoo and no more. Towels are old. Lots of mold around the bathtub. Only thing great was the staff.

By on Apr 8, 2018

Review comment responded on Apr 9, 2018

Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management

3

30-60mins wait for check in!

Everyone

After waiting for more than 30 mins at the reception someone finally shows up and continues business as usual without any apology

By on Mar 22, 2018

Review comment responded on Mar 24, 2018

Thank you for choosing our hotel. Please accept our apology regarding the difficulty you had with our front desk service. This is not acceptable and we have discussed your concerns with them to take appropriate action so this is not repeated in the future. We hope you will give us another chance in the near future to serve you better and stay with us again. Sincerely, Hotel Management

5

great in every way!

Everyone

Great location with everything you need within a mile. I'm considering staying there for 2 to 3 months for business in central Florida! Highly recommend.

By on Jan 13, 2018

Review comment responded on Jan 17, 2018

Thanks for the wonderful feedback. We are glad to know our location was ideal for your needs and that you were satisfied with your stay with us. It was a pleasure serving you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management

4
Everyone

I didn't like the room setup. Didn't feel as comfortable as I wanted to be

By , from Dallas on Dec 22, 2017

Review comment responded on Dec 22, 2017

Chasity, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback is appreciated as it will help us improve our facilities moving forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

1

close to airport, that's it!

Everyone

Just overall dirty, air didnt work in first room, no cups, no ice bucket, nothing in the room except the bed and tv. Microwave worked. Staff was rude, condescending. It must have been my fault the air didn't work. Maintenance man was friendly and helpful. I'll sleep in my rental next time

By , from chicago on Sep 12, 2017

Review comment responded on Sep 14, 2017

John, I apologize for the disappointing stay you had with us. We would like to inform you that to ensure cleanliness of kitchenware and as per our brand standards, these items are available at the front desk rather than leaving them in the room. We apologize for falling short of your expectations regarding your room. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. I hope you will return so we can make it up to you. Sincerely, General Manager

1

worst stay

Everyone

Charged me a fee for smoking which I didn't even smoke and when I called customer service the dm and gm were suppose to contact me but never did .

By , from tampa fl on Aug 23, 2017

Review comment responded on Aug 25, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager