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iTaipei Service Apartment

3.5 out of 5.0

Recent guest reviews

love the location. it's directly above QSquare which leads to Taipei Main Station. Thats pretty much brings you to anywhere you want in Taipei. The kitchen has everything you need and even though i don't have the need for the washing machine, it is a plus to have them. In case, you need adapter, extra power points, they are all readily available. Good security as well. Clean and comfortable bed with excellent housekeeping. with this excellent location, clean and spacious apartment, and immediate access to one of the best malls in Taipei, i wouldnt hesitate to book this place the next time i visit Taipei.

I stayed multiple places in Taipei during the last few years when I'm having a transit from Europe to Australia, this is by far the worst quality and expensive for what I got. As our flight arrived Taipei 6am in the morning, we thought this apartment is directly connected to the public transport so would be a wonderful choice, but we were wrong. All the escalator from metro/train/HSR station to the ground are only start operating from 8am and NO lift near by. We had about 80kgs luggages and had to wandering around the area to find a way to get up on the ground. Of course, this is not the apartment's problem. But when we arrived we were told that we can only leave the luggage because I didn't request an early check in, which I did and even got an reply saying they are able to fulfil, but anyway, they are not obligate to provide early checking so thats fine. They were nice to ring me around 1230pm telling me my room is ready. Upon arriving in the room the A/C wasn't on, considering summer Taipei its terribly hot inside and the smell is not pleasant. We found hair on the ground (it is obvious not the hair from your head) and a massive cockroach alive in the toilet, my hobby needs to chase it and kill it while I'm screaming. The floor was not very clean and kitchen bench were sticky. All kitchen equipments needs to be collected from the reception, but after we've seen that big cockroach, who would want to cook in there. They advertise they speak English, but they actually don't. My husband answered the call when they called up telling us we should check-out now at 10.50am while the check-out time is 11am, the woman over the phone kept speaking Mandarin to him which obviously the room was registered under a western surname. Apparently they don't check their system before they make any action. Oh, and they didn't bother to ask us how was our stay, or I would've tell them we had a cockroach in our room. We have left our luggages after check-out as our flight out is at midnight. When we got back to pick up our bags at night the reception was unattended, only a couple sat at the waiting chair. The male stood up and approached to me saying the staff were all busy at the moment so he is going to help me.. eh? I didn't trust him but then he said he is one of the staff just on his day off. The receptionist came back with her food when we were moving our bags, so obviously she wasn't busy, she went on her dinner break. Yes it is nothing wrong to have a dinner break but leaving front desk unattended is a poor management. Upon we were leaving the reception, the receptionist were too busy talking to her colleague instead of greet us goodbye, actually it was me, the customer, saying thank you and goodbye to them. Again, not a very good customer service. If you are travelling to Taipei via airport metro with minimal bags or later during the day, this location is a good choice, only if you don't mind minimal customer service and having cockroaches in your room.

this is the best serviced apartment you will find in Taipei. This apartment has everything you need! kitchen.. laundry.. MRT and Rail network. We had the best time as everything you need is just downstairs!! Would definitely recommend it

Train & subway stations, buses to various places in Taipei, as well as the Qsquare Mall are right below the apartment. Across the mall (accessible by underpass) is the shuttle bus stop to airport. If you book a taxi/van, you would need to tell the driver to pick you from the side road, which close to Starbucks and outside a Jap eatery. However, that is not a waiting zone, so passengers have to be there to wait before driver arrives. Checking in and out were a breeze. On arrival, we could leave our luggage at the concierge and venture else as our room wasn't ready. There are coffee machines and snacks available at the reception. Note: Check-in reception is located on the ground level, facing the main road. You need to exit from the mall to find the check-in reception. Check-out reception, however, is located on the split level at the apartment. We like the convenient location as the bus and train stations are located just below the apartment, at the end of the mall. We could take the comfy coaches to various places outside town.

Stayed here for 3 nights, in a two bedroom apartment. It's a bit of a challenge locating it at first but once you do, it's easy to navigate. The apartment sits atop a shopping mall with many food options and a supermarket. Room was beautifully modern and clean. A very pleasant stay.

This is so overdue but rather be late than never! My daughter 7 and I was travelling for a girls trip for a week in Taipei (and we can't speak Mandarin). We booked a private transfer from the airport to the service apartment, locating the entrance was difficult, we had to go around the block twice and I notice the name of the apartment and we stopped at the roadside in front of the building. That was the only challenge we have. Once we get to the reception, everything from there is very smooth. The studio apartment was more than enough for two of us. It was cosy and clean. There was a washing machine and an area to hang our clothes (balcony), all the kitchen appliances are working. Toilet is a bathtub-shower type, small but sufficient. There's water heater and all the basic ammenities (toothbrush etc). We walk and take the train to go everywhere as it is so conveninet. The bus station and train is just 5-7 mins from the apartment. Lots of malls, restaurants, coffee shops, fast food and local eateries, all within walking distance. Will coem back to stay again.

Nice cosy apartment with comprehensive facilities except breakfast. Convenient location to access and explore Taipei areas. Qsquare mall with foodcourt is jus beside . Nice stay .. only drawback is the location is just outside the busy road and alighting, loading and unloading baggage at a convenient spot is tough and have to take 2 elevator trips in order to arrive at apartment .

Traveled with a group of friends and stayed in the 2 bed room apartment at the I-Taipei. All in all it was an enjoyable stay in a very convenient location in Taipei (located just above the Taipei Main station). In summary: - Great location - as mentioned, its smack above the Taipei main station (it has 2 MRT lines, and the airport train terminal is just across the apartment). One of the MRT lines is the red line so you get direct train access to the Taipei 101 area, the Shilin market MRT, Beidou station as well as Danshui. - The apartment is located just above a mall and there is a supermarket at the basement of the mall. Plenty of food options within the mall, and also around the vicinity of the apartment. - The apartment was large - with 2 bed rooms, a living room, kitchen and 2 bathrooms (note, only 1 is ensuite, but at least each room has access to 1 bathroom). Overall, the apartment was clean albeit 'no frills'. Curtains in the bedroom are not 'blackout' curtains so for those with issues with the morning light, you might want to take note. Also, the doors are pretty thin so you can hear what goes on in the living room quite clearly. The 2 bed-room has a washer / dryer as well. - No breakfast is provided but with the food options around, that was not an issue for us. - Location was good, but for the 1st time visitor, do note that the apartment service counter is located about a 3 minute walk from the apartment lobby. All within the vicinity of the mall but just at separate locations. The directions provided by the hotel website was clear and sufficient for us to locate the service counter. - Price (shared amongst 2 bedrooms) was pretty reasonable for accommodation in Taipei. - Staff and housekeeping were courteous. I would stay here again if I came in a group for its location, and if there is a good deal.

There was mould in the bathroom and the knob to switch from rain shower to hand held shower has fallen off and not fixed in the 4 days we were there. The floors in the entire apartment felt sticky and dirty like it hasnt been mopped or swept for a month or more?! The bed was super hard and uncomfortable. We had a family room and in the single bed room, the only sockets available were under the study table. Tricky to get your phones charged as cables are usually not long enough to reach the table top. The staff at level 5 reception were expressionless and unfriendly. Inconvenient as you need to switch lifts from level 5 to get to the room. I had lotsa unknown insect bites on my legs after staying there. :'( Understand this is a service aprt not a hotel. But for the cost of the room, I would expect better levels of cleanliness. Do not recommend, and will not return.

This may seem like it's out of the way for business travelers, but it's directly above the subway terminal, and shopping center. I found the staff to be very friendly and accommodating, the rooms where spacious and clean, and there was quick access to food and shopping directly below. Excellent place for me to have stayed on my first trip to Taipei. I would stay here again.

1F, No.209, Sec. 1, Civic Blvd. Taipei

Hotel highlights

  • Walking distance to National Taiwan Museum
  • Free WiFi in rooms and public areas
  • Business center
  • 24-hour front desk

Located in Datong, iTaipei Service Apartment is next to popular attractions like Q Square and Huayin Street. The 100 rooms at this 3.5-star aparthotel include kitchenettes, lanais, and refrigerators. National Taiwan Museum is 0.5 mi (0.8 km) from this centrally located Taipei aparthotel.


The 100 individually decorated apartments feature kitchenettes and lanais. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Washers/dryers, free bottled water, and safes are other standard amenities.

Property features

Guests of iTaipei Service Apartment enjoy free WiFi in public areas, a business center, and a garden. If you drive, self parking is TWD 500 per night, or you can take advantage of the airport shuttle for TWD 1600 per vehicle one way. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.

Room options

Specialty Suite, Two-bedroom (1 Single room+1 Double room)

Full 1 | Sleeps 3

Family Twin Room, 2 Bedrooms

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

78% of guests recommend this hotel

Total of 268 reviews