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iTaipei Service Apartment

3.5 out of 5.0

Recent guest reviews

For the first time alone it’s difficult to locate the reception/lobby area . It’s not a deal breaker but suggests you speak to the reception staff before taking the taxi from the airport The speciality rooms were brilliant. Very spacious and comfortable. The staff are friendly and welcoming. The apartment is located right above a mall which has so many good restaurants. You will be spoilt for choices. The location is also brilliant with all forms of public transport right in your doorstep

Stayed in Speciality Suite (with 2 bedroom - 1 queen and 1 single bed) with family on recent vacation to Taipei. LOCATION: The apartments are located together with the Q Square mall, with direct approach/ entrance to the mall. There are 2 reception - one on ground floor in the next building (I guess for people who may find it difficult to approach the apartment) and one on 5th floor inside the apartment building. There is no place for taxi to stop outside the ground floor reception and that was a problem with 2 small kids and lots of luggage. However, the reception did help us with the luggage. It was convenient to use the mall taxi stand and it was extremely convenient to use the restaurants, food court and grocery shops in the mall. APARTMENT: The apartment are good but getting a bit old with few peels coming off on walls and doors. The bathroom was little cramped but manageable. You need to go to reception for dish wash liquid and washing powder - not sure why then cannot just keep in the room?? The furnishing was good but the curtains are not good enough to block the light from outside. They need to improve the curtains. Also, the apartment are not sound proof - it got very noisy in nights due to traffic sound from nearby elevated expressway. Thankfully, we were too tired to get bothered with it :-) SERVICE: The staff was generally helpful and attentive. The English speaking staff could easily communicate in English. ISSUE: Booked a van from the hotel for day trip with an English speaking driver. However, the driver could hardly speak any English word. disappointed since we paid a handsome extra money for English speaking driver!!

No leeway for early check in only after 3pm. Check in counter can be spotted along the main road after producing documents, staff will lead u to another building which is about 100m away to the apartment. Take lift to 5th level and lead to another lift and to room on 17th level. Room is ok only, small bathroom, bathtub is high for Asian height and could be dangerous so have to be very very cautious. Stayed for 3 nights and I was very surprised and puzzled why does the room service does not include washing the cups that have been used. For 3 days continuously they did not wash the cups that was used in the morning by us. This is the first hotel/apartment that had given me such service. The washing machine states it has a dryer but the clothes are not dry after the cycle of 3 hours... no smoking room in this building. Have to walk the long way to the ground level for just a smoke. Was told by staff that if smoke in the balcony a fine will be imposed if caught. Well.... I’m sorry for a bad review but I will not book itaipei for my next round of my trip to Taipei.

Near to the bus and train station. Right below the apartment is the underground shopping centre. Will be my preferred place to stay when visiting Taipei. The service from reception was good. Offer to help me dry my clothing when I told them that I have difficulty using the washer/dryer.

Been to taipei a few times and iTaipei is still our preferred place to stay. Location is convenient with shopping at the ground floor and Taipei train station which is right in between of all major train lines. staff service was friendly too. However they charge NT300 for extra bath towels these days- I don’t rem they charged us in the past. So try to bring yours if you coming. The mattress is a bit hard this time too. But good enough to get a decent sleep.

This is our second stay at iTaipei . We came back because it’s location. We could take HSR and Mrt from Taipei main station which is below the apartment. The facilities are clean and the 3 person room with extra bed configuration was comfortable for my family of 4. Restaurants and shopping are conveniently located around the apartment .

Like many reviewers mentioned, it can get confusing getting to the hotel. Hotel shares the same building as QSquare mall but entrance faces the main road. Get to first level of QSquare mall, turn right at Coach, exit out of building at Y3 exit, turn left, walk less than 10 seconds and iTaipei main entrance is on the left. There's multiple extrance/exit depending which building of the hotel you at. It's an average hotel with very hard mattresses. The floor can be cleaner. Room is spacious for TW and Japan standards. Glad we only stayed for a night.

We were able to locate the reception of itaipei quick fast. very near to airport bus stop and Taipei train station. We arrived early in the morning (before 8am) and the staff was very nice to came on time to help us to store our luggage and settled check-in procedure. Once we came back after 3pm, we were were immediately brought to our room located within walking distance from the reception office. The room was clean. TV channels were more than enough for us. The water was hot enough. The best thing we want to point out is that we could get back to our apartment's room without getting ourselves wet during rainy days once we arrived at Taipei train station. Cleaners greeted us in the morning when we left the room. We felt welcome staying at iTaipei. The checking out process was fast and easy.

Location of the hotel was the best thing as it is directly link to the Taipei Main Station. With the Airport Train now in operation, reaching the hotel is quick and easy. Staying here also means that going to suburbs by Taiwan rail or bus is going to be very convenient. It also made buying of food souvenirs extremely convenient as QSquare was directly below and had an excellent variety to chose from. However, the first time locating the hotel might be a little tricky as it is not the easiest to find. My partner and I were greeted by a friendly counter staff but the staff that brought us to the room was just ok. Well he was professional and explained everything clearly but he could have been a bit more smily. Check-out was fast and hassle-free but the staff also didn't appear very welcoming. The room was quite spacious. Some furniture was a little old (cupboard had squeaky sound) and the bed was comfortable. All electrical appliances were in working condition but the air-conditioner was slightly annoying to operate as it seems pretty insensitive to the controller. The bathing area is extremely small and I personally find the panel of the bathtub a little high which can be a trip hazard.

love the location. it's directly above QSquare which leads to Taipei Main Station. Thats pretty much brings you to anywhere you want in Taipei. The kitchen has everything you need and even though i don't have the need for the washing machine, it is a plus to have them. In case, you need adapter, extra power points, they are all readily available. Good security as well. Clean and comfortable bed with excellent housekeeping. with this excellent location, clean and spacious apartment, and immediate access to one of the best malls in Taipei, i wouldnt hesitate to book this place the next time i visit Taipei.

1F, No.209, Sec. 1, Civic Blvd. Taipei

Hotel highlights

  • Walking distance to National Taiwan Museum
  • Free WiFi in rooms and public areas
  • Business center
  • 24-hour front desk

ITaipei Service Apartment is adjacent to popular attractions such as Q Square and Huayin Street. The 100 rooms at this 3.5-star aparthotel include kitchenettes, lanais, and refrigerators. National Taiwan Museum is 0.5 mi (0.8 km) from this centrally located Taipei aparthotel.


The 100 individually decorated apartments feature kitchenettes and lanais. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Washers/dryers, free bottled water, and safes are other standard amenities.

Property features

Guests of iTaipei Service Apartment enjoy free WiFi in public areas, a business center, and a garden. If you drive, self parking is TWD 500 per night, or you can take advantage of the airport shuttle (available 24 hours) for TWD 1100 per vehicle one-way. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area.

Reviews from Trip Advisor

Trip Advisor aggregated rating

78.0% of guests recommend this hotel

Total of 290 reviews