Everything is perfect
Clean, parking, convenient
Everything was great
A/C unit and the A/C fan made constant tik---tik noise during the night resulting in difficult to fall sleep and to sleep. Restaurant is under renovation so they charge $5 to deliver to your room. So Oatmeal at breakfast costs $20. Parking is too expensive.
I loved the atrium and the pool. I was disappointed in there not being a dining room open. Or a bar. The location is excellent
Dirty room. Hair in bath. Dirty towels in room
We have stayed in your hotel 5 times and the condition continues to go down with each visit. Also, understand Covid, but still no food or beverage service? Asked for room clean-up each day at check-in and was not done on 2nd day.
We understand the Covid issue but this property doesn’t have a restaurant, bar or even offer you a cup of coffee in the morning other then a keriug machine in your room who who know what people put in it. The few tables available in the lobby were never wiped down during our 3 day stay. Seriously, how hard is it to have bar open, serve some apps. And have coffee available. They do room service. They are doing events. No excuses for this property.
Hotel is planning a common area renovation. Nothing is open except room service.
Nice
The breakfast included with the stay was so terrible! Not worth the price. They were cold and tasteless!
Kind of disappointed. We stayed two nights with two kids. We expected the room the second day would be cleaned, trash taken out, sheets changed,etc. when we found the second night the room wasn’t cleaned we contacted the front desk and they said they are short staffed no one is available so they would send someone to Bring fresh towels and take out the trash. They only brought towels and did not take out the trash. A room for four with very young kids needs to be cleaned each day. Despite the cleaning issue it was a nice room and property. There was an issue With the vending machine on every floor. Could not get a bottled drink because it would not take the card or they ran out of stock of some items.
The front desk staff did not listen to our needs. We asked for housekeeping which did not happen on one of the days. Asked the front desk to at least get us some clean towels; never showed. Had to fix the phone in the room ourselves. Have stayed at this property several times as we have family in Greenwich. Rooms need an updating.
Excellent value. Nice people and proximity to NYC. Limited amenities. More Stamford/commercial than Greenwich.
Located 1.1 mi (1.8 km) from E. Gaynor Brennan Golf Course, Hyatt Regency Greenwich is within a 10-minute drive of other popular attractions like Bruce Museum of Arts and Science. This 373-room hotel welcomes guests with a coffee shop/cafe and conveniences like an indoor pool and a 24-hour gym.
To-go breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
65-inch flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are other standard amenities.
Guests staying at Hyatt Regency Greenwich enjoy an indoor pool, a 24-hour gym, and free WiFi in public areas. Self parking is offered for USD 20 per night. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a microwave in a common area, express check-in, and express check-out.
Everything is perfect
Dear Jennifer, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager
Clean, parking, convenient
Dear Darline, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager
Dear John, We appreciate you taking the time to leave your kind rating for Hyatt Regency Greenwich. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Warm regards, Sherry Hicks-BucklesGeneral Manager
Everything was great
Dear Johnny, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager
Dear Michael, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Warm regards, Sherry Hicks-BucklesGeneral Manager
A/C unit and the A/C fan made constant tik---tik noise during the night resulting in difficult to fall sleep and to sleep. Restaurant is under renovation so they charge $5 to deliver to your room. So Oatmeal at breakfast costs $20. Parking is too expensive.
Dear Adarsh, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We apologize for the issues you had with the air conditioning unit in your room and the inconvenience this caused. Please know our front desk is available around the clock to make your stay as comfortable as possible. We are also sorry for your disappointment with the prices of the dining options, and we will share your feedback appropriately as we strive to improve our guest's experience. We are grateful for your patience, and w hope you will stay with us again for the seamless experience you deserve. Safe Travels.Warm regards, Sherry Hicks-BucklesGeneral Manager
Dear Danae, Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit.Warm regards,Sherry Hicks-Buckles,General Manager
I loved the atrium and the pool. I was disappointed in there not being a dining room open. Or a bar. The location is excellent
Dear Joanne, Thank you for the great review of Hyatt Regency Greenwich. We appreciate the flattering comments about our atrium lobby and the pool. We value hearing from our guests and love knowing how much you enjoyed our property and the excellent location. However, we regret not meeting all your expectations and are sorry for the inconvenience you experienced. We appreciate your feedback and hope to welcome you again soon.Warm regards, Sherry Hicks-BucklesGeneral Manager
Dirty room. Hair in bath. Dirty towels in room
Dear Steven, Thank you for choosing our hotel and for taking the time to leave your comments. Please accept our apologies for the cleanliness issues you encountered with your room. Our goal is to welcome each guest with clean and comfortable accommodations; therefore, we are disappointed this was not your experience. It was our pleasure having you stay with us, and we hope you will choose us again so we can show you the exceptional hospitality for which we are known.Warm regards, Sherry Hicks-Buckles,General Manager
Dear Kale, Thank you for the great review! It is always exciting to know that we exceeded all of your expectations, and we are glad you enjoyed your stay. It was our pleasure serving you at Hyatt Regency Greenwich, and we hope to see you again soon. Warm regards, Sherry Hicks-BucklesGeneral Manager