City Lodge Hotel Sydney3.0 out of 5.0
Recent guest reviews
This hotel was chosen because of its close proximity to the harbour where we were to board a cruise ship the next day. We stayed only one night thankfully. The problems began immediately. The entrance, a small glass door with broken bottles and rubbish around it lead to two sets of very steep, narrow stairs. Reception was on a landing at the top of these stairs. The lady at reception was polite on check in but after that there was no interaction from her as we went up and down the stairs. Unfortunately we were on the 4th floor so more stairs to navigate with heavy suitcases. Elderly or people with mobility problems would have no chance. Nowhere was this mentioned prior to booking. The room was very dated although clean with a comfortable bed. Bathroom was more modern and fine. There was a safe but $50- to use it was rather steep so we didn't bother. Two tiny windows too high up to see through was the only natural light. Our air con wasn't working at first but was quickly fixed. There was no fire safety information on the back of the room door as is usual. Is that even legal? Although inexpensive and a convenient location It wasn't worth it. I would not recommend this hotel or ever stay there again.
The ONLY reason we selected this hotel was its convenience to Circular Quay where we were to board a cruise ship the following day, it was an inexpensive night overnight before the embarkation. Will have to rethink this again next time as the hotel, whilst clean and tidy, did come with its own insurmountable issues. The first and most significant issue is its accessibility- it’s very hard to get into the place. The staircase leading to the first floor reception is steep, very steep, so anyone with mobility issues or any kind of suitcase is going to have problems. And it’s narrow too! Checking in proved that our issues were far from over - we were on the fourth floor!! So the entrance stairs were just a training run! The next day was even more dangerous trying to renegotiate these same stairs downwards with 2 x 20+kg suitcases in hand and no way to go for the handrail if the issue of an over balance occurred! Wife couldn’t manage a suitcase on these stairs and there was no way I was going to tackle them twice! Rooms were basic and clean, a/c worked ok, wife is under 6’ so couldn’t see out of the 2 small overhead windows, $50 was a bit rich for a safe deposit so it wasn’t even considered. Staff were basic too - we were greeted upon arrival but departure was just a nod when the key was handed back - lovely. Overall ok, barely, however next time I think a higher quality / priced venue may be in order
I am attempting to be balanced, fair and objective in this review. The reception staff were consistently wonderful. They couldn't do enough to help in difficult situations. However, the problems arose from the outset. The entry via a glass door was unmissable, in that there was a constant pile of garbage alongside the doorway. This was not a good look. The room was shoddy to say the least. It was in bad need of a paint job, it was poorly laid out (a shoulder's width between the foot of the bed and the wall) although in fairness the shape of the room left little alternative regarding options. There was no TV reception in my room (I was compensated for this) and the advertised safe demanded a $50 (as I recall) deposit for the key even though there was a keypad on the safe that did not work. The grime on the shower floor looked like it had built up over a long time, and was highly suspect as regards what it was. The sealant areas in the bathroom evidenced mould. The power point on the wall was hanging off - as an OH&S issue, why was this allowed to be? The guest is immediately confronted at check-in with having to sign a document stating that if the alarm is set off by smoke or bathroom steam or the kettle, then he or she is liable for a $1700+ call out fee. The no-smoking rule is reasonable, but steam? Why would the issue of steam be the responsibility of the guest, when it is apparent that there is some issue with the sensor sensitivity? The answer does not lie in telling the guest to ensure that the bathroom door is closed while showering. For me, the safe alternative to this potential cost was cold showers and no tea/coffee. The bed was reasonable, and according to another review, I kept a check on the so-called bar (one can of beer and 4-5 cans of Coke) that reported being charged for consumptions that did not occur. The window looked onto a concrete wall, and was covered by a wooden venetian. The carpet was at least clean. All in all, I am now sorry that I booked there for three nights. The plusses were the location and the reception staff. However, had I previously known about the $1700 potential call-out fee, I definitely would not have booked. I found the whole experience depressing, and sought to stay away from the room and hotel for as long as I could each day. I am amazed that places like this still presume to exist under the title of "hotel". Yet the sadness of this place was what it could be if effort and money was spent on it. It is close to Wynyard station and a short walk to the Quay and the Rocks area. The kitchen area with large dining table and chairs was well equipped, pleasant, and would be ideal for families needing to stay on a budget, allowing them to prepare/cook meals. There was a common sitting area which with some re-arrangement and clean up would be very attractive. The entire place was characterised by neglect, and the cost per night should have raised my suspicions. My advice is that for one night only, where all you need is a bed to sleep, it is tolerable. But for anything further, consider your options, and consider if the compromise via convenience and cost is really worth it. For me, I will definitely not stay here again. The compromise simply would be too much against my favour.
I’m use to staying in low price accommodation so rate to what I would expect - but this place wins as my lowest review ever. The only positive was the location in the heart of the city...then it goes downhill. Stairs, yes there are lots however the issue is it’s heritage listed and has the old stairs before standards came in - so they are very steep with huge heights between each step so it does make it harder than most places with stairs to go up and down - however I was expecting stairs and just wanted to warn how these were a little more painful than usual. The bed - the floor would have been nicer. It was 2 bottom parts on top of each other with a quilt under the sheet for ‘softness’. I barely slept and couldn’t move for days after 2 nights on basically wood. Then there was the fact I booked this as 4 adults and a child only to find when I got there it was a room for 4 people - even had a sign in big letters stating max. 4 people. No bed of course for our child. Luckily they do give extra sheets and pillows and we made a bed on 2 chairs for our 3yo. Then the bathroom - first you have lovely mould everywhere - not just the around the shower type but huge patches just growing on the door frame - easy to honestly clean but no one has. I’m use to outdated and hard to get to and clean mould in some places but this was just disgusting laziness. Then the shower head is broken and is basically just a handheld shower making it hard to soap up and wash off while trying not to touch anything Incase you catch something. Plus trying to work quick as they have a warning the steam will set off the fire alarm and the fine is over $1,500 yet no way to vent the steam in the bathroom - so may as well have a cold shower. If it wasn’t for the fact I couldn’t find somewhere else to stay for 5 people that day in our price range I wouldn’t have stayed. Will never stay there again which is rare for me to say.
This is a hotel in a great location. 15 minute walk from the Circular quay and Darling harbour, which have plenty of restaurants and bars. Hotel itself is clean and tidy and the rooms are ideal for sleeping in. The staff are very polite and helpful. My only issue which I raised with the staff is if you are in room 304, expect to be woken from around 06.30 by the gym studio next door, which is situated directly next to this room. Extremely loud speaker system, and believe me when I say loud because I’m possibly one of the deepest sleepers in the world! Very disappointing and not what you want when you’re on holiday. Something to seriously consider when staying at this hotel.....
the room wasn,t too bad once i opened the window to air it out,looks like the bathroom has been up graded,the 3 flights of stairs up and down is good exercise,but the thing that needs up grading is the card so you can get back in the building after 10 because it took me half an hour too get in because the security light kept turning off and on,that was all taped up so looks like its been damaged.
👍🏻The location is very convenience 👎🏻No air-conditioner in the room, they said it’s centralise but it’s not. We only use a fan for all our night in City Lodge. 👎🏻Has informed the reception that I had a parcel will arrived under my name, their answer : ok (But finally they returned to sender) 👎🏻The sprinkle is inside the shower room. Therefore, if it detected there are too hot, fire alarm will be🔊🔊🔊, AUD $1700 penalty will be charged 👎🏻Very old and dirty hotel (Its not a hotel even worst than motel)🤦🏻♀️ 👎🏻The electric plug at inconvenience area that you can’t use it smoothly. 💁🏻Warm Reminder: if u have huge of the luggages...don’t book this hotel as they don’t have lift (only stairs) Overall, very bad experience here. ☹️
For finally being able to visit the world renowned city of Sydney, The City Lodge had to be one of my worst hotel experiences ever. Let me preface by saying that I was going on a group trip and had to book this hotel because the group had already booked at this location. I already had a bad feeling from the reviews on the site we were directed to book at. I was so tempted to book the nicer more contemporary hotels at about the same price that were advertised on the same site but I couldn't due to our group's prior booking. Fortunately our stay in Sydney was only for 2 days, I don't think I could have handled it any longer than that. First is the entrance, which is a single glass door hidden between two other businesses, upon which you are immediately greeted by two long flights of stairs. I already knew this was not going to feel like a vacation. I was traveling with my dad and his group of veteran friends and wives, so I felt bad that all the dads had to do the heavy lifting of all our luggage, I helped where I could but it was seriously heavy labor just to get up to the rooms. Upon check-in they wanted us to pay for the entire stay upfront even though we already paid the first night for 2 rooms online. In my experience, they usually charge you for the remainder upon check-out, but sorry not here. Also I could have sworn I booked two double beds for each room and I remember the receptionist saying that we did have double beds. Go figure it was a single queen and when I went to ask the front desk, she denied that it was supposed to be two doubles. I didn't have a print out of the confirmation on me to check. Also we only got one room key, and when I requested another, she said it would be a $30 deposit for a second key!! Who does that in this day and age? I have stayed at so many hotels and motels for work and vacay, and have never been given less than 2 keys. The room was small, carpet was not only stained but hadn't been vacuumed, there was a sliding glass window left open without a screen, and the larger fixed window had a frosted lining that had parts of it ripped off. We had a big moth the size of a butterfly visit our room. Not a big deal if I were in the rainforest and staying in an eco-lodge. This did not in any way feel like a hotel or motel room even, but rather like a tenement apartment building that maybe was a hostel at one point. A Motel 6 would have been way better sorry to say. On top of that, there are warning signs posted everywhere with penalty fees for every little thing! If you let steam escape from the shower and it sets off the fire alarm, $1776 fine! The same for smoking. They have a communal living room and kitchen which was a nice amenity but they were watching us from the cameras when we were cooking and went upstairs to turn on the exhaust fan over the stove, which was different from the ones I'm used to in the U.S. where it's usually a button or switch. This one had a hidden front panel that you had to pull out to turn on and they didn't give instructions for that even though they did post a sign asking us to turn on the fan when cooking. It's the Chinese management that really kills the vacation experience because you feel more like a scolded child being watched and micro-managed than a paying guest at a hotel. We also developed rashes there from the sheets I believe as I wasn't the only one scratching and we had just come from another hotel in Melbourne where I didn't have such issues. The only plus is the location is central to shops, restaurants, eateries, etc...including the Sydney Opera House, which is about a 10 minute walk. But it's so urban in Sydney that you can stay anywhere in the city and be centrally located to lots of businesses! Sorry but for the price and poor management of the hotel, it was so disappointing. Only stay there to sleep and shower and spend most of your time out and about exploring the city.
Great location, and that's all. We were one hour (after 24hours flying) waiting for their transfer service at the airport, which was also quite expensive (16AUDS $ per person). The room was ok for sleeping, but quite cold. Location is great, but too expensive for the facilities and the service.
The hotel has some great concepts. While we were only there one short night I could see potential in The Lodge. Our room was downstairs and had 2 double beds that were advertised as queens with a separate room for the parents. We had a sink/ countertop in our room also. This was nice for our family situation and they delivered on the promise of a cot for our 3rd child. We also had a bar area. This could be renovated to make fun area to play cards or watch tv as a family. The grounds were beautiful and with a little TKC could be a great picnic area with some trails. The entire place needs a makeover and I think it could be a popular destination once again. Overall it was overpriced for the quality sleep we all got.
- Walking distance to Sydney Opera House and Circular Quay
- Free WiFi in rooms and public areas
- Laundry facilities
Located in Sydney Central Business District, City Lodge Hotel Sydney is within a 10-minute walk of popular sights such as Martin Place and Sydney Tower. Each of the 20 rooms at this 3-star hotel includes a refrigerator, a minibar, and a coffee maker. Centrally located in Sydney, the hotel is also a short walk from The Rocks Markets and Sydney Opera House.
All 20 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy free WiFi and TVs. Other standard amenities include hair dryers, phones, and desks.
At City Lodge Hotel Sydney, guests have access to free WiFi in public areas and laundry facilities. Front-desk staff can assist with dry cleaning/laundry, tours or tickets, and luggage storage.
Reviews from Trip Advisor
31% of guests recommend this hotelTotal of 181 reviews