Absolutely stunning property and impeccable service. Alan in the Executive Lounge is beyond amazing and personable, but all the other women and gentlemen are as well. Can’t beat the location in CBD.
Awesome location! Multiple issues with room. Not addressed by staff despite multiple discussions. Room speaker was not working Telephone in room was not working- could not call reception. No active phone line. Hot water in shower went from hot and cold by itself. Intolerable levels
Parking situation is an absolute nightmare. The Fullerton doesn't own or control the parking structure beneath the hotel. That company that does charges four times the fees of neighboring parking structures. Ridiculous! The Fullerton and the parking company are supposed to have a deal worked out but neither side communicates with each other, and the hotel guests gets stuck with a $100 a day bill for parking. Hotel management is too lazy or inept to help fix these situations. Stay away, or at least don't park in the nearest parking structure.....not worth the nightmare.
AMAZING staff, property and location. Heavily recommend.
Located in Sydney Central Business District, The Fullerton Hotel Sydney is next to popular attractions like Pitt Street Mall and Theatre Royal. This 5-star hotel welcomes guests with 416 rooms and conveniences like a full-service spa, a 24-hour gym, and free in-room WiFi.
In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Full breakfast is offered for a fee each morning from 6:00 AM to 11:00 AM.
Guests can expect to find free WiFi and 37-inch Smart TVs with digital channels and DVD players. Beds are dressed in pillow menus and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and free newspapers.
Guests staying at The Fullerton Hotel Sydney enjoy access to a full-service spa, a 24-hour gym, and free WiFi in public areas. Valet parking is offered for AUD 115 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include conference space, a business center, and a computer station.
Absolutely stunning property and impeccable service. Alan in the Executive Lounge is beyond amazing and personable, but all the other women and gentlemen are as well. Can’t beat the location in CBD.
Dear SamuelWe are delighted you had such a wonderful stay. The team read these reviews every day and thoroughly enjoy the gracious references to their contribution to our guests stays. We will celebrate Irene and Alain.My colleagues and I very much look forward to having the opportunity to welcome you back again very soon.
Awesome location! Multiple issues with room. Not addressed by staff despite multiple discussions. Room speaker was not working Telephone in room was not working- could not call reception. No active phone line. Hot water in shower went from hot and cold by itself. Intolerable levels
Thank you Vikram for choosing to stay with us and thank you for your feedback relating to the working condition of your guestroom. From time to time, we will experience mechanical problems and appreciate that it's never ideal. In most instances we can usually fix these challenges very quickly, just call us.With regret I am sorry that you were inconvenienced, and we do hope that we have another opportunity to recover your perception of us.
Parking situation is an absolute nightmare. The Fullerton doesn't own or control the parking structure beneath the hotel. That company that does charges four times the fees of neighboring parking structures. Ridiculous! The Fullerton and the parking company are supposed to have a deal worked out but neither side communicates with each other, and the hotel guests gets stuck with a $100 a day bill for parking. Hotel management is too lazy or inept to help fix these situations. Stay away, or at least don't park in the nearest parking structure.....not worth the nightmare.
Dear RobertThank you for choosing to stay with us and also for sharing you feedback.As you are likely aware given the background of your feedback Secure Parking have introduced a new parking system that was designed to make the consumer experience easier. That has not been the case and there are clear teething issues that they are working through. It is somewhat unkind to saddle the hotel with the blame for car parking charges that we have no responsibility or control over. We do however offer a hotel rate to which can be purchased when you book. I have not heard of a 100 daily charge and would be happy to liaise with Secure Parking on your behalf.
Thank you so much Melissa, much appreciated and wonderful to have you with us.
AMAZING staff, property and location. Heavily recommend.
Excellent! Thank you so much Kei.
Thank you so much for your review, rating, and feedback.