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Radisson Blu Polar Hotel Spitsbergen

4.0 out of 5.0

Recent guest reviews

This is the high Arctic and your choices are pretty spare here in Longyearbyen. Even given the grading curve, this is no four stars, so consider yourself truly "advised". It's an average, comfortable place to stay when you're this close to the North Pole. On the plus side, we liked the restaurant and food. On the down side, I wouldn't say the service is great, when I asked for an extra pillow, the young man at the front desk made an obtuse joke about me being demanding! Bring your patience, too. There are plenty of tourists, and not as many residents to staff, so there are long waits at the front desk. My best recommendation is that you don't have to go for brand when staying in Svalbard, because there are similar accommodations in Longyearbyen and they will give you better service, as was our case - and no wise cracks about the extra pillow!

Arrived Oslo flight to Svalbard good pick up system with bus at airport that bring you to Hotel Fast organisation to get you in room Perfect room After that perfect introduction what to do and what not to do Breakfast so great eaten for the whole day More then the best buffet ever

What a great hotel! The room was perfect, it has everything you could need for our 3 night stay and I slept so well in the bed. The hotel staff were all extremely professional and friendly and the dining area was beautiful and cosy. The bar we visited one night and once again was lovely and cosy and great for watching a bit of sport on the TV with a drink. Breakfast was absolutely delicious and the choice was second to none. I couldn't really fault this hotel at all and if/when I return to Svalbard I would stay here again without a doubt. What a great stay :D

This is a nice hotel, centrally located near just about everything in town. Our room was perfectly adequate, although perhaps not as nice as I would have liked at the price. The breakfast was very nice, except for the one day when several cruise ships arrived in town. On that morning, there wasn't a seat to be found! BTW, when I say centrally located, I mean that you can walk to most of the attractions, restaurants, shops, and even the port, though it is a bit far. However, you cannot walk to airport or coal mines or fossil grounds. They are substantially further and require transportation or a lot of time and a rifle. Also, the images of the hotel on this site are deceptive. It is not nestled right in front of a mountain. There are buildings all around it and the mountain is on the other side of the fjord. It's not a lie, just a cleverly placed camera.

We arrived at the hotel in the early hours of the morning at 0200 hours, along with around 30 other people! The reception staff were excellent and managed to keep smiling while dealing with 30 or so tired people. They were very efficient and we soon had our key and were in our room, which was very comfortable with plenty of space. We had a good (short) sleep and one item in the hotel information pack caught our attention “All weapons must be stored in the weapons locker in reception” - those pesky polar bears! Slip-on slippers were provided, which was a nice touch. Breakfast was in the Nansen restaurant, which was buffet style with cereals, cold meats and cheese, smoked salmon, several types of bread and rolls as well as bacon and eggs etc. all very nice and the views from the restaurant were spectacular, looking over the sea and to the mountains beyond. Free Wi-Fi is available in most rooms and the public areas of the hotel.

The warmth of the hotel interior was so comforting, we were pleased having booked with Radisson. The check-in was hassle free and we were provided rooms in the basement floor. The front desk staff was helpful in both providing information regarding available trips during our stay and with our booking as well. Room was good. Breakfast lived up to the expectation with the Radisson standard. Some hickups we faced internet access need to be logged in every hour or so. the bathtub separator glass was ineffective from avoiding water splashing all over the bathroom floor

I stayed 3 nights for a conference here in Spitsbergen, this place is like nowhere else I have ever stayed. Isolated yet comfortable and the staff are friendly and helpful. We had breakfast and lunches provided and the food was very good and featured Norwegian fare. My room was a junior suite, spacious and comfortable with a good size tv, lounge and work desk. Nespresso coffee machine and mini bar. There's bars and restaurants within an easy walk in the -1c evening. A memorable stay in this arctic location.

The hotel is located close to the airport (5 minutes by bus) and also to the local port. Some of the rooms are in the main building (as is the restaurant and the conference room) and some rooms are located in a separate building. The staff in the hotel is nice and helpful (we had some issues with the heating and they immediately fixed it). I very much enjoyed the breakfast - not only the food but also the view from the restaurant.

3 comfortable days with good food and a seemingly welcoming staff until 13 hours after check-out. Due to fog, our 02:30 flight was cancelled. At the airport we were told to return to the hotel where we had last checked out. Having checked-out at 11 am previously that day we were concerned that a difficulty might arise and asked 2 different customer aides at the airport if there would be room at this hotel and we were told to just get on the bus that would bring us back to our hotel. Arriving back at SAS Radisson Blu at 2 am, where we had spent 3 comfortable nights and felt 'at home' we were informed that under no circumstance would they take us back; that the unused rooms were already paid for by the passengers who could not arrive due to the fog. Even though check in is not until 3 pm and our flight was due to depart at 12pm , 9 hours later, we were clearly told that we would have to go somewhere else. At this time of the year it is light at 2am so we were sent out into the rainy Svalbard streets dragging our baggage to the next hotel down the road then left then some. No question if we could manage or offer of help was offered. Perhaps we were considered to be one of the hardy inhabitants of the North pole, a compliment in afterthought. The negative experience was due to the complete lack of concern for our well being as the (gender neutral) person at the reception's only concern was that on no account would the 'available room' ( we needed only one) be made available to us since another party, stranded in Troms, had already paid for the room. These passengers were due to arrive at 11am, and we would be on that same plane at 12.. Now 18 hours later, incapacitated with sore throat and headache after getting completely soaked and chilled I hope that the next guest /ex-guest will be more warmly welcomed.

Junior Suite, nothing special. Powerless shower. Breakfast ok, nothing more. Staff a bit slow. Didn't get housekeeping because we had "Do not disturb" sign on until 10:00 am. Had to go three times to the lobby that day before we got new towels.

Vei 229-3 Longyearbyen

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Radisson Blu Polar Hotel Spitsbergen places you within a short walk of University Centre in Svalbard and within a mile (2 km) of Svalbard Church. This 95-room, 4-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's in central Longyearbyen and also 1.2 mi (1.9 km) from Svalbard Museum.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. This hotel serves as home to a restaurant, which has ocean views, along with a sports bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 95 recently renovated rooms provide minibars and desks. Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers, bathrobes, and slippers.


Property features

Radisson Blu Polar Hotel Spitsbergen features 2 spa tubs, a sauna, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for NOK 75 per person one way. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Additional amenities include 3 meeting rooms, conference space, and a library.

Room options

Junior Suite

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 638 reviews