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Radisson Blu Polar Hotel Spitsbergen

4.0 out of 5.0

Recent guest reviews

It's important to remember that everything in Svalbard is very expensive. This hotel is fine but not as good as you might expect. That said, it was warm, clean, comfortable and the price included a good breakfast. Our room was booked for three people but wasn't prepared. Once we spoke to reception they were very good about moving us to a larger room and making up a sofa bed. We stayed before embarking on an arctic cruise and got the impression that the hotel caters for a lot of this traffic.

Stayed two nights during July 2017. Overall it's an OK hotel, but there were some missteps that took it down a few notches. On our first night (July 19) our room was not ready, even by official check in time. Given that we had traveled overnight from the USA it was a real disappointment. Also the soap/shampoo dispenser in the shower was empty, and despite telling the front desk, it was not filled while we were out for dinner. Hard to really get clean with no soap. Our second night (July 30), the room was unbearably hot due to the constant glare of the midnight sun on the windows. Even with the window open as far as it would go to catch a breeze there was no relief. It was 45 degrees F outside, but we boiled.

Radisson Blu appears on the outside of this hotel, but inside it is different. The hotel is owned & operated by Hutigruten, a Norwegian travel company, and once you deal with them, Radisson no longer matters. Those of you familiar with Radisson notice immediate issues, including 72 hour resevation cancellation policy (same day policy with Radisson), poor maintenance, and poor wifi (Radisson hotels have the best free wifi and have for years, but not in this place). The point is that you can not expect Radisson service at this hotel. But you will pay Hutigruten to get what they offer, and it is below Radisson standards.

Spent three nights in the junior suite, nice and clean room. Service both at the reception and restaurant worked well by friendly staff. Really nothing to complain, it is how Radisson Blu hotels work and serve customers. Only funny thing in the building is that it looks like the accounting department is the only ones having view to the sea. Maybe back office functions should be in the backyard and best suites with sea view

Just a stop over. Arrived late. The building is not very prepossessing but neither is anything here BUT the room was clean and comfortable and quiet and breakfast very good. Service excellent and buffet replenished regularly. Lunch also very good and again great service. Reception staff helpful. Would have been happy to stay longer. Tip for loos. Once checked out if waiting for transport there are two ladies loos in the boot room to the right of the door, which no one seems to know about and so queue for the one just off reception. Door is a little staff. Persevere.

There is nothing in this hotel to qualify it as a good choice! It is by far the worst Radison we have ever been: the quality of the room was average, the breakfast room oldish and service unhelpful. There is no lift in the hotel, so if you really cannot find a better place in Longyearbyen, ask for a room in the ground floor to avoid carrying your luggage throug the old staircase. Although we reached the hotel by 2am, we were told that check out could not be delayed beyond 11am, no negotiations accepted (although the receptionist would smile non-stop and say she was sorry). When you check out though, there is no space for the luggage, as they only have a small room.... Maybe they know most people go that far only once in life, thus no risk of return anyway. So, overall, it is THE place to avoid and not to be selected. Check for Svalbard hotel if you are looking for a nice, cozy and worth-the-money place in Longyearbyen.

Friendly and helpful staff. Comfortable rooms. A restaurant with a good variety of dishes. The buffet breakfast is enough to fill you up for a cold day ahead. Perhaps not as 'rustic' as some of the accommodation in Longyearbyen, but a reasonably safe choice. There are old prints of Svalbard scenes from the 19th century on the corridor walls of the ground floor. Some outdoor gear and warm layers available from the hotel shop if you have underestimated how cold Svalbard can be.

the hotel is close to the airport - as the whole of Longyearbyen is. the rooms are fairly large and functional, with the necessary amenities breakfast is good, but the restauranthas no special atmosphere there is a sauna - but i did not try it

We stayed here for 2 nights before our expedition cruise of Spitsbergen with Quark Expeditions. This basic and serviceable hotel was very well-located for walking to several museums, walking to the harbor to check out the other ships docked, the dog kennels, and the main pedestrian walkway with the co-op, the shops, bars and restaurants, and as a meeting point for the bus for our ship and after for the airport. Our room was adequate. It took me a few minutes to figure out the shower but we had seen this before....pushing up on the faucet to get the shower to operate. Checking in was a hassle because we arrived from the airport with a large group, not the hotel's fault; however, under the circumstances, check-in seemed well-organized. Breakfasts were included, were a buffet, and offered a wide variety of choices. We didn't eat lunch or dinner at the hotel restaurant but instead used the hotel pub for fish and chips one night and pizza the other. It was expensive but that's standard in Norway and in Longyearbyen. The food and service in the pub were fine. We enjoyed both meals there and would definitely go back. The only things we could legitimately grumble about re the hotel was that we had booked the hotel for our dates IN APRIL 2016 and had requested top floor (not honored) with the best view (again not honored). That was disappointing, and the Front Desk made no effort at all to reaccommodate us even when I asked before we used the room etc. In fact, at checkin, the person behind the Front Desk told me we had an amazing view, which was a gross exaggeration!

Overnight stay pre expedition cruise of Spitsbergen. I found the Bed was a little too soft for my liking though the room was clean and a good size. Breakfast was great with a good selection. Handy locatoon as the tour departed from thus hotel.

Vei 229-3 Longyearbyen

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Radisson Blu Polar Hotel Spitsbergen places you within a short walk of University Centre in Svalbard and within a mile (2 km) of Svalbard Church. This 95-room, 4-star hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's in central Longyearbyen and also 1.2 mi (1.9 km) from Svalbard Museum.


Dining

Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM. This hotel serves as home to a restaurant, which has ocean views, along with a sports bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All 95 recently renovated rooms provide minibars and desks. Guests can expect free WiFi and TVs with cable channels. Bathrooms have hair dryers, bathrobes, and slippers.


Property features

Radisson Blu Polar Hotel Spitsbergen features 2 spa tubs, a sauna, and free WiFi in public areas. There's free parking, and an airport shuttle (available 24 hours) for NOK 75 per person one way. The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and tours/tickets. Additional amenities include 3 meeting rooms, conference space, and a library.

Room options

Junior Suite

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 613 reviews