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Russ Hill Hotel

3.0 out of 5.0

Recent guest reviews

We stayed at the Russ Hill last night after arriving into Gatwick after 2 weeks holiday. We arrived at the hotel at approx 2am and we given a friendly welcome and checked in with ease. We were given room 630 which was a family room and was fine for the nigh. The bed was comfortable and clean. We had breakfast this morning which was £9.50 for adults and £4.50 for kids. For what we had I think this was good value, we were served by a friendly waitress and waiter who showed us to our seats and showed us around the breakfast area. I think for what we paid for the parking and stay was good value and I would have no hesitation in returning.

Stayed here this week and was unimpressed with the hotel.Looks shabby from the outside and nothing changes when you are inside.My room was small and tatty.Dirty carpet and just a general feeling of uncleanliness.Shower was poor and barely enough power to get a wash.Tv was like something from the 70's. Food was ok in the restaurant and there is a large free car park.In no rush to return.

The rooms were very basic & small. My bed was uncomfortable & pillows very soft. The curtains wouldn't close fully. Just had room for bed, table & chair with small shelf with kettle on, two tea bags with two milks. There was a small room off the bedroom which had a toilet & small shower cubicle. Big step up to that room with two small steps to shower, bit dangerous when all wet! Wasn't asked if needed any help with cases even though I wasn't feeling well & in a lot of pain. After our holiday when came back to get car some one saw my dad having difficulty putting cases in car & did help him. Although the price was good for parking while away don't think we shall be staying there again.

As many mentioned we stayed at Russ Hill for the convenience of leaving the car while on holiday. An impersonal place probably as most in transit. Room clean and adequate but window-less so just ok for overnight. However, the food was poor. Just cheap and of inferior quality not inedible but disappointing ! Wondered how foreign visitors found it. Also a little concerned at apparent lack of security for parking and no check as we collected our car. For its pleasant location in lovely countryside, close proximity to Gatwick and taxi offer we would probably use again.

stayed one night on mystery trip. we arrived about 6 30 and had to queue for about 20 mins to get our key as there was only 1 person on the desk even though they were expecting a coach. we then had to find the room but the signs were very confusing but at least we were on the ground floor. the room was quite reasonable for an overnight stay but only had a small window. we had a voucher for cheap drinks from 6 till 9 but had missed the first hour and had to queue as there was only 2 serving. we had evening meal and breakfast which was self service but was quite nice and well cooked. the hotel is very handy for gatwick airport as you watch the planes taking off

We stayed here before our flight. Good welcome staff friendly and helped to book taxi for the morning. We had a few drinks in the bar before 3 course meal it was nothing special bit for the price quite fair. Room was ok for 1 night we had the room with skylight nothing to see out a window anyway it was clean and had a kettle with tea and coffee . We rebook for this October

Myself and my partner stayed at this Hotel as the price was good and enabled us to park our car for a week! We would definitely not return, room shabby, bed terribly uncomfortable with thin mattress and the feeling of springs sticking into your body! Staff were ok, Dinner tasteless, Breakfast was ok. All in all a cheap car park for the week.

Stayed for one night before long early morning flight. Staff just couldn't be bothered. Bar supposed to be open when we asked at reception we were told it would open at four. We returned from a drive out around 4.10 bar still not open even though bar food advertised from 12.00. When the bar staff finally turned up they said because the previous evening staff didn't cash up properly we would have to wait finally opened around 5.45. We also booked for the three course meal in the restaurant. The food was awful and it was like eating in a staff canteen. Might be cheap but not worth the money.

Bit concerned about other reviews, We usually go to a Travelodge but the price at Gatwick was extortionate so we looked around and found a room here at a great price, we stayed for one night before an early flight, check-in was quick, booked a room for 3, the room was good it was clean as was the bathroom plenty of tea and coffee which is always welcome and a TV with freeview the beds were comfy we all slept well, we had a room on the ground floor and it's the first time I had slept in a room that didn't have a window there was a skylight and a notice to say if you wanted it opened (high ceiling) to contact reception but as it was dark when we arrived and it was going to be dark when we left (0530) it really didn't matter, it was quiet in the room I don't know if it was due to the lack of a window my only con is that whilst the bed linen was clean and neat the pillows were flat there were another 2 in the wardrobe but they weren't any better so even having the 2 it was still a bit too low for us I'm sure if we had contacted reception we probably would have got more but to be honest we were too tired to be that fussy, I would stay at this Hotel again.

Avoid this hotel like the plague. We had an overnight stay travelling back from Madeira and, reaching the hotel at about 10.30, we were checked in by an individual who seemed to have little concept of procedures. Eventually we received our key to a courtyard room which was little more than a shack. The carpet was filthy, the bathroom tiny and the general decor very, very tired. To add to this the walls were so thin we had very little sleep because of noise from the adjoining rooms. At breakfast we were greeted by a person who had very little manners. Although the breakfast was sufficient, there was lipstick on one of the glasses - not surprising considering the state of the bedroom. If we had not had a drink on the plane we would have walked out of the hotel and driven home that night. The worst hotel I have ever stayed in. Avoid!!

Charlwood Horley England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located 1.7 mi (2.8 km) from Gatwick Aviation Museum, Russ Hill Hotel is within a 15-minute drive of Ifield Golf Club. This 190-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free self parking. Near the airport, the hotel is also within a 15-minute drive of Archway Theatre and Broadfield Stadium.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

All 190 rooms provide coffee makers and desks. Guests can enjoy WiFi and TVs. Bathrooms have hair dryers and free toiletries.


Property features

Russ Hill Hotel features free WiFi in public areas and a garden. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for GBP 9.00 per vehicle one-way. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and a fireplace in the lobby.

Room options

Single Room

Twin 1 | Sleeps 1

Twin Room

Twin 2 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

22% of guests recommend this hotel

Total of 2320 reviews