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Russ Hill Hotel

3.0 out of 5.0

Recent guest reviews

We booked a stay 1 night and park for 1 week what a bargain room was clean and adequate ,we had drinks and food in bar and it was very reasonable price and staff were friendly how the bad reviews I can't understand would definitely stay again

Stayed at Russ Hill for one night- thank god! Room was so small we could barely open our suitcases and the food is a massive rip off £11 for a microwave curry that was disgusting. Would not stay again

Place is absolutely shocking.. a sh*t on the floor might of cheered the place up abit.... Staff and receptionists customer service skills is absolutely disgusting i think abit of road kill would be nicer and more approachable. Everything is hard work to them they cannot be bothered with the presentation in their work. The place is old but could do with decorating... the beds are noisy and creeking so if your a heavy sleeper you might be ok. The room service doesnt run between 10.30pm and 11pm also bring your gym gear you do more running aboit complaining about this piece of sh*# then enjoying your holiday.. Literally the only good thing about this place is free parking so my suggestion would be sleep in your car it would be alot better..

First impression as we drove in to car park was that the building looks very tired. This wasn’t an issue to start with as first impressions can be deceiving. Unfortunately they weren’t. The room we were given was clean but in need of an overhaul. Luckily we are family as the twin room we had was two single beds pushed together so more like a kingsize with two single duvets. To say the room was noisy would be the understatement of the year. I appreciate that a building this old wouldn’t have triple glazing so the planes constantly going over have to be tolerated. The main problem was the proximity to something that rumbled incredibly loudly throughout the evening. Biggest issue tho? The door to the room could not be locked from the inside. Anyone walking past could open the door. Unbelievably worrying with two women travelling alone. Ended up having to block the door with our luggage and chair from the room. Too worried to sleep but with the constant noise sleep won’t be an issue anyway. Food in the bar was ok and reasonably priced. Will stick to airport hotels next time.

Stayed for 1 night before an early flight. On arrival the receptionist was very friendly and helpful. The room was fine for 2 friends sharing - the beds were a bit too close together but we just pushed them apart no problem !! Comfy beds, fully equipped room and bathroom. Slept well no noise from other guests or the planes. Had a meal here as it is a bit in the middle of nowhere but the food was nice. Receptionist arranged taxi for the morning for us and explained what to do on our return. All in all £45 for overnight and parking for 6 days well worth it.

I stayed here three years ago and the hotel was fine and the food good. First return for three years the staff were friendly and helpful check in was fast and efficient the room was clean and comfortable and the food still good, one thing on this visit there was no sign of the asylum seekers that used to be put up here. Great value for £65.00 for nights stay and two weeks parking a real bargain

Me and my partner had booked this hotel as a place to sleep (if you can call it that) before our early morning flight the next day. We arrived at the hotel at 10pm, he went and parked the car and I went into the reception to book in. The receptionist was very rude by ignoring me and then telling me it was the end of her shift and that she couldn't help me even though all I had said was hello. I was stood there for a further 10 minutes before any one else could be bothered to come and help. I gave them the name the booking was under and was told they didnt have a booking under that name. They asked who we booked through which was holiday extras and he told us there was nothing we could do as they didnt have our details. At this point I was fuming as we had pre paid for it and the money had come out, we showed them all the information to prove to them we had booked it and they did nothing. It got to 11:30 before they said we could go to one of the rooms and that they would sort it out in the morning. We got to the room,if you could it a room and it looked like the furniture in the room was older then me. The bed was rock solid, the walls were thin as we could here everyone's conversation in all the rooms surrounding us and the curtains didnt close properly. At this point I was exhausted and had to be up at 3am to get our flight so thought I would try and get some sleep. That didnt happen with the bed being rock solid, the bed sheets making a noise everytime you moved and having to listen to everyone around you including someone snoring in the room above you, I didnt get any sleep. I wont be staying here ever again and wouldn't recommend this place to anyone. The staff are rude and unhelpful and everything you ask for is a problem to much for them. If you cant cope with customers don't run a business.

Check in and parking very efficient with helpfull staff Room was basic but clean and comfortable and had a good nights rest Bar was well priced and service was good Beakfast was very good made a good start to the day Overall for the price you pay it good value

We looked at 3 rooms after we tried the 1st bed and both rolled into the middle, all rooms looked like nothing has been done to them for around 30 years. Much better hotels available for an additional £10-20. We had no sleep and my back is agony from such poor mattresses. Breakfast in the morning was very good but all of it was like warm at best as we went in at 7.30am when it opened.

We spent three nights at this hotel. It was an emergency trip to visit my brother who had been taken into intensive care. We arrived at 1am after a six hour journey with two exhausted children. The receptionist wasn’t very welcoming. The room was ok, but had a very creaky bunk bed for our 7 and 8 year olds. The window was very large but the curtains were hanging off their tracks meaning it was impossible to close them completely, allowing the car park lights to flood into the room. Not ideal. We had 3 breakfasts and 2 evening meals at the hotel. They were both fine. The woman serving breakfast was extremely rude to my brother in law who came into breakfast but didn’t want to eat anything. She told Reception that he needed to be charged because he’d had a coffee! He actually hadn’t - he’d fetched one for my sister! She should have got her facts straight before accusing him of stealing! We put them straight at Reception and fortunately didn’t see the same woman the next morning - hopefully she’s been sacked. Any other hotel would have offered him tea or coffee anyway! We had originally booked 2 nights but then added a third night. On the morning of the second day my husband took the children out so I could try and get some sleep. Unfortunately, despite having a do not disturb sign on the door, I was woken by a cleaner telling me I needed to check out. I explained that we had booked another night and she said then I needed to go to Reception and pay! I explained that we had paid and she went off to check without any apology. She should have done that before disturbing me and being so rude. The staff have a terrible attitude at this hotel and everything is too much trouble or not their problem. When we checked out my little girl put a pound in the sweet machine in reception and it promptly jammed. The lady behind the desk came over, jiggled with it, then said it wasn’t their machine and we needed to phone the number on it. Summed the place up really!

Charlwood Horley England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located 1.7 mi (2.8 km) from Gatwick Aviation Museum, Russ Hill Hotel is within a 15-minute drive of Surrey Hills. This 190-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free self parking.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 9:30 AM.


Rooms

Guests can enjoy a TV and stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker and a desk.


Property features

Russ Hill Hotel features free WiFi in public areas and a garden. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for GBP 9.00 per vehicle one-way. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has a fireplace in the lobby.

Room options

Family Room

Full 1 | Sleeps 4

Twin Room

Twin 2 | Sleeps 2

Single Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

22.0% of guests recommend this hotel

Total of 2625 reviews