Russ Hill Hotel3.0 out of 5.0
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Recent guest reviews
From the first minute we stepped into the hotel we could see it was not going to be like others. No wifi firstly, which was very frustrating even trying to get on line in the lobby. No flight info on the TV which was out of the arch! Small room, bed was not comfortable, very creaky. Bathroom needed a coat of paint and walls sanded. The whole place needs a major overhaul. The dining room looked quite nice but we didn't go in. Coach loads of people. No shuttle bus to the airport which was six miles away and it was very poor for a hotel that boasts airport service. Would not go there again.
I was overwhelmed by the old musty smell and the staff was scary. The room was the kind you don't want to put your feet on the floor, the furnishings were outdated and tacky and my husband was checking the bed in the middle of the night for crawly things. I really have no idea why they are a 3 star.
Although this is a hotel it seems more like a little B&B. It is in a remote part of town. They provide a free shuttle from the Gatwick airport to the hotel. The shuttle from the hotel to the airport is £5 per adult, which is a little expensive but you can catch a train from the airport, which helps you get out & about. They have a bar that we enjoyed. The Steak & Chips deal was well priced & very good. Our biggest complaint was that the description said internet access included which we took to mean there would be internet in the room but that was not the case. They do have free wifi available in the public areas but not even hard wired in the rooms.
I have long frequent flights, where lack of movement and uniform spaces are the main drudgery. I picked Russ Hill Hotel Gatwick to spend my stopover between Dubai and Bridgetown in a bed close to the next terminal. But I ended up walking along a lush forest path (Glover's wood) in the English Surrey. The wood is just few hundred metres from Russ Hill Hotel and it granted a solid break, a visual and rhythmic pause. The hotel itself was in a structure that blended well with its surroundings, although nothing in the accommodation itself was extraordinary: with a room that did not stand out for cleanliness. I even began my stay with the disappointment of discovering that the shuttle service was not as complimentary as promised: the outbound trip - from Gatwick to Russ Hill - is actually free of charge, but if you are to return to the airport you are charged 5 pounds, 7 if you pay by credit card. Although this unexpected charge was introduced in unapologetic fashion by rather unsynpathetic hotel staff, the initial letdown did not undermine the overal pleasure of my sojourn.
Bathroom is very small like also the room! the bed is not confortable.