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Russ Hill Hotel

3.0 out of 5.0

Russ Hill Hotel

3.0 out of 5.0

Recent guest reviews

personally I thought this was a spectacular weird little budget hotel. Myself and a couple of friends visited here before we had an early morning flight. For the 3 of us it cost £60 yes that’s right £60!!! Including parking. Now if that’s not bargain of the century then what is??? Now we’re not Snobs but certainly enjoy the fining things in life, however if you go here expecting to find the Ritz, you ain’t!!! What you will find though is a clean, decent place to get your head down with a cheap taxi to the airport on call. It might be stuck in the 80’s and the TV’s in the room are pre-historic but who cares 🤷🏽‍♂️ What I did care about though was why they shut the Bar so damn early??? We were just getting into the swing of it when matey boy behind the bar shut the shutters turned the TV off and started switching the lights out, almost felt like you were back in a school trip!!! 10:15 is a ridiculous time to call it a day!!! LATER OPENING TIMES PLEASE AND I MAY CONSIDER RETURNING!!!!!

My wife and I visited this hotel on our way to Cuba and stayed over on the 14th Jan 19 ...we planned and booked to return on 30th on our way home to stay overnight with breakfast on 31st before leaving . On arrival on 30th we found that we were too early to check in as it was only 8am so we decided to drive straight home and therefore we cancelled the room but asked if we could have breakfast on the day instead of the next day ...To my utter smazememt we were told that if we wanted breakfast we would have to pay for it as the booking had been cancelled and the booking came with breakfast . I asked to speak to a manager and was told that there was not one available ...since returning I rang the hotel ...spoke to s manager who didn’t even ask for my name but said he would investigate ...STILL WAITING ...I will never use his hotel again no customer service ...

I think a lot of these negative reviewers are expecting a 5 star hotel, this never claims to be 5 star and certainly doesn't charge 5 star prices. Food was ok, room and hotel was clean, staff were very friendly and helpful, gave great advice on how to save money getting into and around London. Nothing wrong with the hotel IMO, I'd describe it as good value, if you want 5 star then stay elsewhere and pay the cost.

Despite the other poor reviews, I'm reviewing this hotel for what it is: a rock-bottom price budget hotel for a night stop. Those that think they should get more for £30-40 need a reality check...this is half the price of the nearby travelodge so don't expect a travelodge! The hotel is generally old and tired, much like other Britannia Hotels but the room and bathroom were perfectly acceptable for a quick night stop. The hotel, although direct line close to Gatwick is a long way around the perimeter along country roads. Seemed to have ample parking, floodlit with CCTV although I can see how this could be a target for thieves if you are leaving your car for a long time....personally, if I were going on holiday, I'd use an airport carpark. Although much of it is gravelled, the longstay carpark is quite muddy, especially further away from the hotel - if you decide to park far away, bring wellies or tread carefully! There are a few potholes, but these are easily avoided by careful driving. Probably wise to bring earplugs. These are old rooms with thinner walls compared to modern buildings. The moron in the room next to me would start singing/shouting every 15 minutes at the top of his voice...this went on well past 11pm. I was glad to be able to block much of this out and get to sleep.

Stayed at Russ Hill hotel on a Mystery bus trip, bedroom a bit tired could do with a upgrade and the window didn't shut properly so it was cold. The evening meal and breakfast was nice. Nothing to do around the hotel, but was ok for one night

I stayed overnight on 18th January before an early morning flight at Gatwick. After reading the reviews i was slightly apprehensive and nervous about leaving my car in the carpark for 4 days whilst i was away. I contacted the company i booked the hotel through and they assured me there was Cctv and someone monitoring the carpark overnight which did slightly put my mind at rest. As like a lot of hotels its in the blue print that you leave your car at your own risk. Our room was fairly small and compact but had everything we needed, albeit a very dated tv. We also had a skylight on the ceiling, this let in a lot of light during the night which i think contributed to me not getting any sleep. We booked a taxi with reception for the morning of our flight to take us to the airport, taxi arrived on time and was a reasonable price at £9. The lady on reception gave us a taxi card to use on our return so that we got it at that special rate again. All in all i dont think the hotel is as bad as some of the reviews suggest. Yes the hotel is dated and could do with sprucing up and you wouldnt really want to spend more than a night there but for the price it is what do you expect, it is going to be cheap and cheerful !!!

We stayed one night on route to Gatwick the next morning. The room had no window, just a slightly damaged skylight. The bar was okay, food fairly good pub fair, although they did have another restaurant which we did not use. They offer cheap taxis to the airport and car parking. This was the reason for booking. The parking is basic and in fields, but my car was kept safely for the duration, and for the price which included the room, was good. The staff seemed friendly.

After reading some reviews I was going to change my booking. But rest assured this hotel had everything you need for a clean and comfortable stop over before flying from Gatwick. Its true the road leading up to the hotel is bumpy and could do with a bit more gravel. Its true there are lots of corridors but it is a very large hotel so that didn't surprise me or cause any issues. I disagree with comments about the staff. They were wonderfully helpful and welcoming. We approached with a smile and friendliness and from there on in she was super helpful. The room is compact but super clean and had a hairdryer, fresh crisp sheets and towels, extra pillows and a blanket, coffee /tea facilities, fan, WiFi free for first 20 mins. Everything you need for comfort. The taxi was spot on time as booked and its £9 each way. Take a card for booking one back on arrival.

We booked one nights accomodation with parking for the airport. The room was clean and comfortable. Lovely location. The bar restaurant was very good value for both drinks and food. Excellent value for the room with 15 nights parking. The Taxi fare to the airport is £10.00 arranged through reception.

I was looking for an overnight stay at the lowest cost. Enter Britannia Hotels, once again. To be fair the bathroom was functional and had all you needed including a good supply of hot water. The bedroom was small and the furniture resembled the type of thing you would pick up in a junk shop, but the mattress was comfortable and the sheets crisp and clean. The room had only a skylight, and I think a good many are similar. As I arrived in the dark and set off quiet early, it scarcely mattered, but I would probably not want to prolong my stay. The hotel seemed to cater for coach trips and tradespeople in the main. My guess would be that it was a country property taken over in the war as either a hospital or a military base. The extension to the main house is a real rabbit warren built in real Heath Robinson fashion. The dining room was functional and does only carvery meals, whilst the bar looked tired but did a selection of standard bar food which was palatable enough. Staff looked and acted as though they had lost the will to live somewhere in the mid-1990s. In summary, you are not likely to rub shoulders with the rich and famous at Russ Hill, and I doubt you will get service with a smile, but if you want a bed for the night at a fair price, it is perfectly adequate.

Charlwood Horley England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Russ Hill Hotel places you within a 15-minute drive of Gatwick Aviation Museum and Ifield Golf Club. This 190-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free self parking. It's near the airport and also close to Manor Royal Business Park.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 9:30 AM.


Rooms

Guests can enjoy a TV and stay connected with WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a coffee maker and a desk.


Property features

Russ Hill Hotel features free WiFi in public areas and a fireplace in the lobby. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for GBP 9.00 per vehicle one-way. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This hotel also has a garden.

Room options

Family Room

Full 1 | Sleeps 4

Twin Room

Twin 2 | Sleeps 2

Single Room

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

22.0% of guests recommend this hotel

Total of 2609 reviews