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Russ Hill Hotel

3.0 out of 5.0

Recent guest reviews

Hotel's first impression was it looks great. You walk in massive fireplace - reception. Reception service is not the quickest and you get an option smoking or non smoking. We ad a room on ground floor which wasn't the biggest and could do with redecorating. We were told where to find park our car which was a nightmare as people do not park in a decent manor. We had evening meal in the hotel - which I have to give the credit to the chef a it was very tasty. When we went back to our room we noticed a wet patch outside the door. After an hour or so we could hear a dripping noise - reported it to reception which someone looked at sometime later, they knocked on our door to say someone had left a bath turning upstairs they offered to move us but it seemed pointless as we were leaving at 3am, Hotel is a typical Britannia hotel nothing fancy but ok for 1 night stay.

Beautiful old building with plenty of original features retained. Staff are extremely pleasant and courteous. Massive parking area at very good rates if flying from Gatwick airport. We will definitely use again (if we fly from Gatwick)

I would not recommend this hotel to anyone, it is dated, not very clean and the customer service was appalling. Considering people are generally staying because of going on holiday, which involves differing flight times, their refusal to offer even a cup of coffee unless the restaurant is open is unacceptable. Prior to our flight out to NYC we arrived at the hotel, the staff weren’t friendly and the room was small and cold and the food awful, but for the few hours we were going to be there we decided just to put up with it. Following the return flight from NYC we arrived at the hotel at midday to be told we couldn’t have our room, we couldn’t have a hot drink and we would have to sit in an unheated lounge for two hours. Whilst we appreciate hotels need to have check in times, it does seem unacceptable that a hotel that advertises specifically for airport stays but does not cater for the travellers with varied timetables. Just a coffee and a smile would have gained a completely different review from me! I decided to leave and drive home, my car was a lot warmer than their lounge and I stopped at the first service station for a Costa! I won’t be going back or recommending it to friends!!

Booked this hotel not expecting much, after reading reviews, what a surprise Clean Fresh Room, nice bathroom, clean carpets, clean fresh cotton bed linen, heating we could control. Also as the weather was bad, decided to eat in, glad we did, lovely soup then carvery meal really well cooked, then a choice of lovely sweets. Did we arrive on a good Day? As lots of remarks did not live up to the service we received.

I stayed fo 1 night. The hotel is very dated, but I found it very clean. Rooms are a little small, but cozy with bath and shower. Tv was out of the ark but had all the channels. Nice dinning rooms and a well priced bar. I liked it. I’d go again. M

We had to fly on the 26.12.17 and stop by to this hotel on Christmas day for a night. It was perfect. There is carpark place available park free as guest. We had our Christmas dinner at the hotel with just £12.99 for 3 course food. Food are nice. Staff are very friendly. All staff work very hard. Big room. We had one double and one single bed in our room. TV could be bigger and change to smart tv. But for just one night we don't really mine.

We booked this hotel for one night before our flight with 2 weeks parking included. This worked out very competitively priced. You get what you pay for. If you don't pay a lot you can't expect 5* luxury. The hotel has a bar and a carvery restaurant. Neither are too expensive. We chose to eat in the bar. Food was adequate and quite cheap. The hotel claims 'good value'; I would say the cost was adequate for the quality served up. Cheap food server at cheap prices - again fine for one night before the flight. Our room was tiny. So small that we had to store our cases in the bathroom as there was no space in the room itself. Transfer to Gatwick airport is by taxi (£9 for up to 4 people).

We read the reviews after reserving four rooms and nearly cancelled !! However it was very convenient for a party location. Decided to hope for the best !! The hotel lobby was really quite impressive, Christmas decorations done nicely, wood panelling and impressive staircase. Lovely receptionist, who was extremely helpful, attended to our special requests with a smile and was very professional. On way to rooms corridors are tired and bit worn. Corridors are also quite cold. The bar and resuraunt are a bit dated, but clean and tidy. The rooms are small. All the four rooms our group used, were very clean, as were the s suite (small) bathrooms,( sparkling ). Room heating not on, so it was cold when we arrived, but heated up quickly. Lovely hot water. Bed linen spotless & bed comfortable. Slept really well. Furniture quite quirky, I quite liked it !! For £37 for a double room, the hotel and rooms were exactly what we needed and we felt good value for money. The breakfast was £7.50 extra each and was fine. There was no sign of any guests who were outside what you would expect to find in a hotel. I would used again if needed too, especially to stay and use the option for airport parking certainly very convenient for Gatwick and will certainly keep that in mind.

For £37 what do you expect. Bed was clean and bathroom ok. This place used to be the place to go and Britannia has just let it go!! Needs money put in this place big time!!! Such a shame to a lovely buildingx

A convenient night stop for Gatwick with parking for your car. You can get a better deal here that a lot of other hotels near Gatwick. Our room was small and cramped but the bed was comfortable. The hotel has two reasonably priced restaurants, a buffet and a cafe. Neither grabbed us so we visited an excellent pub a couple of miles away. Had a good breakfast at Wetherspoons in the airport. Taxi from the hotel to the airport costs £9. Good driver going out, maniac coming back.

Charlwood Horley England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located 1.7 mi (2.8 km) from Gatwick Aviation Museum, Russ Hill Hotel is within a 15-minute drive of Ifield Golf Club. This 190-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free self parking. Near the airport, the hotel is also within a 15-minute drive of Archway Theatre and Broadfield Stadium.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

All 190 rooms provide coffee makers and desks. Guests can enjoy WiFi and TVs. Bathrooms have hair dryers and free toiletries.


Property features

Russ Hill Hotel features free WiFi in public areas and a garden. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for GBP 9.00 per vehicle one-way. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and a fireplace in the lobby.

Room options

Single Room

Twin 1 | Sleeps 1

Twin Room

Twin 2 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

22% of guests recommend this hotel

Total of 2349 reviews