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Russ Hill Hotel

3.0 out of 5.0

Recent guest reviews

I booked the hotel in a hurry and only happened to look at the reviews shortly before leaving home. I was horrified and fearful. I was now prepared for the general outdated tiredness of the place and was relieved that the public rooms on the way to reception were reasonably orderly. Having full advance payment for my four day stay demanded at reception did not inspire confidence and made it inconvenient having to settle up for every little drink or whatever thereafter....anyway I set off for my room hauling the suitcase up the two flights. Upon arriving I literally held my breath in trepidation as I unlocked the door. Would it be the dirty, stinking, windowless pit that other reviewers describe??? Thankfully no. It was old and tired but it was a good size, clean, with plumbing that worked a comfortable bed and a window. The chambermaid did a good conscientious job every day. I ate at the hotel two nights of my stay. Once was in the carvery (ok but not great), the other time I had the £9.95 steak and salad which came with a nice Bearnaise sauce - I took it to my room and the whole experience was quite pleasant. By the end of my stay I had dealings with quite a few staff, all of whom were friendly and helpful. So....Not So Bad. I am used to much better (I'm staying at a Sofotel next week) but if you go to the Russ Hill with your eyes open and remember what you're paying you could even find yourself quite liking the place

The musty smell, the squeaky doors, the chipped paint, worn out carpets, all indicate an old and neglected large building. Everything should be improved here from reception to maintenance. They advertise a £9 taxi service to and from the airport. I paid £16 one way and £15 back. They would not even send a cab to pick me up. They advertise WI-FI, but you only get it in the reception area, not in rooms. I felt in the room like Gulliver in Lilliput. The size was 12'2" x 11'7", I kid you not, so with a big bed in the middle, there is no room left for luxuries like table, chairs, racks for suitcases. Don't even dream about fridge or microwave. There is a tiny cabinet and a tiny dressing table with a tiny TV above it, (6" from the ceiling), a tiny kettle with tiny cups, tiny glasses and a hair dryer. That's it, no room for anything else. The bathroom size is 5'2" x 5'10". You can't sit properly on the toilet, it's too close to the heater, not enough room for it. You get to see the beautiful English countryside, but with only farms in the neighborhood, you can forget about shopping, entertainment, or other conveniences and the noise from your neighbors, from the street, from the planes above will certainly keep you up late into the night. I stayed in better hotels in the third world, in fact this had to be my worst hotel experience in the last 40 years. I would not recommend this hotel to anyone, even in an emergency.

I'm assuming most people stay here for Gatwick airport. I stayed there with friends as we went to a wedding reception at a nearby location and it was the cheapest hotel in the area. I doubt any renovation or refurbishment has been done since the 1980s (or even 1970s)! It was tatty, very dated and I can tell that historically people have smoked in my room despite it being a no smoking room as it smelt and gave me a headache! I had to keep the windows shut though as is was under the flight path to Gatwick airport! The old cathode ray tube TV gave the dated room the final touch! The shower was a bit grubby but usable and the bed was ok, after the wedding reception I was a bit intoxicated and slept until 5am when people upstairs made a lot of noise - Gatwick airport does have night flights and very early flights and not everyone is considerate. It is extremely cheap and close to Gatwick airport, the hotel does reflect the very low prices though!

We booked a deal of two twin rooms and parking to fly from Gatwick. The taxi to and from the airport was £9 each way and so reasonable. When we arrived we were given two rooms in the main building above the reception area. No lifts and four heavy suitcases up two flights of stair brought us to the allocated rooms. To our dismay, the rooms were small and absolutely filthy. Behind the doors were thick in dust, the bathroom dirty, the carpets were stained and the room smelt of stale tobacco.When we looked outside of our window there were cigarettes butts everywhere, discarded cups, spoons and food waste. The bed was broken and when we looked behind the bed it was full of dust, spider webs and dead insects. I approached the manager who initially was dismissive and reminded me that it was my provocative to leave if I wanted with no refund available? Eventually, he said that there was another room available which upon inspection turns out to be to the standard they show in their advertising. We then acquired two of these rooms. I will say that in general, the staff were friendly and helpful. However, this Britannia hotel needs to be deep cleaned and totally updated in areas. I can put up with the tiredness of a hotel but not filth. I recommend thinking carefully before staying at this hotel and insist upon one of their revamped rooms.

Absolutely disgusting, does not deserve 1 star rating. A money making dump pit. Dirty room, with blood stains around the bathroom door. Itched all night in the bed, ceiling fan and light covered in dust and dirt, most likely dead skin from previous guests. Kids running around for hours, while their parents probably got drunk in the bar?? General hotel is run down, dirty, ceilings falling down and in a serious state of repair, very dirty public toilets, dirty carpets, put off eating there in case of food poisoning before our holiday. Can see why the owner is a millionaire, profits go straight in their pockets. People complaining and walking out, certainly the worst place we have ever stayed and will notify the travel company who booked it for us, to take it off their system.

We stayed here on July 31st for one night as we had a early morning flight. We got a very good deal and was able to park the car for 10 days whilst we were on holiday. The hotel isn't perfect, not sure I would stay for more than one night but if your looking for a cheap place for a few hours sleep before your holiday it's perfect. Staff were friendly and helpful and when we returned after 10 days away, my car seemed to be just how I left it. Overall we were very happy, and would stay here again for the same purpose!

First of all the beds are shockingly uncomfortable, springs literally popping into your back, and pillows which are insanely lumpy. There's not lift so if you're on the second floor (I was) then you have to carry your bags/suitcases up. Rooms were basic and quite small with TVs which looked like they were from the 90s. There was no lock on the toilet door in the room I stayed in. No air conditioning, and the rooms were boiling hot. The hotel is close to Gatwick Airport so you could hear the planes constantly. The walls in the rooms were extremely thin, meaning you could hear everything going on in the rooms at the side of you. Food was extremely basic, I ate rice every day for my dinner since I didn't like anything else which was on. Staff were okay but not very helpful at times. The only reason why I'm giving it a 2/5 and not a 1/5 is because it had free wifi in the reception and bar area which was good since you could barely get any good 3G/4G around the hotel since it's in the middle of no where. Overall I wouldn't recommend the hotel but might be alright for one night.

By far the worst hotel I have stayed in, in any country, anywhere! If I could give 0 stars I would. Endless problems, including but not limited to; poor service, no availability to buy a drink in the morning when after sleeping in such a stuffy room we were dehydrated and just wanted a cold glass of water! Ridiculously hot stuffy room that has no openable window, extractor fan in bathroom did not work, hair dryer did not work, no air con or fan in room, rang reception in the morning to change time of taxi pick up which was not done. All in all an extremely poorly run establishment that I will never return too. Yes it is cheap but do not kick off your holiday at this awful place!

Hotels don't come much worse than this one and if you are looking to stay here DON'T! I rarely give bad reviews but this is one hotel that deserves it. If I could have given it no stars as a rating I would. This hotel was booked as an overnight stay for a wedding my wife and I attended in the nearby vicinity. My wife was actually booked in for two nights as she had gone down before to help with setting up the wedding venue. Our booking was part of a group booking arranged by the bride. On the first night my wife and several family members and friends arrived quite late at the hotel to find that the hotel had been overbooked and that there were not enough rooms available. My wife had to share a room with a friend as a result of this when she should have had a room of her own. I arrived at the hotel the following day to find that the bride had had to go to the hotel on the morning of her wedding as there did not appear to be enough rooms available for all the wedding guests. This was sorted out but the bride should not have been troubled with this on her wedding day. The hotel itself is very much in need of a revamp and feels very outdated. On arrival at the hotel I proceeded to reception to try and make sure that there would be a room ready for the evening only to find the young girl at Reception exceptionally rude and very unhelpful. I did manage after a lot of hassle to secure keys for the room as we I knew we would be late returning and did not want to be placed in a position where I had no room for the night. The room my wife and I had for the night had no windows, the bed was uncomfortable and as the room was so small difficult to move around. The bathroom was ok but it looked like it hadn't been properly cleaned. The hotel rooms seem to have been added on haphazardly and the numbers just don't run sequentially, which makes finding your room a bit of a challenge at times. I didn't eat at the hotel so can't comment on the food,but having seen the state of the hotel I would be reluctant to eat here. My recommendation is don't stay here find another hotel.

This hotel is just one step up from a youth hostel. The only nice thing I can say is that the staff is friendly and helpful within their limited means and there is an in house pub. We had an We had a room with no exterior walls, and a skylight for a window. Perhaps just as well as we had limited bother from airplane noise. Conveniently close to Gatwick airport, but there is no shuttle bus; only a paid taxi service.

Charlwood Horley England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located 1.7 mi (2.8 km) from Gatwick Aviation Museum, Russ Hill Hotel is within a 15-minute drive of Ifield Golf Club. This 190-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free self parking. Near the airport, the hotel is also within a 15-minute drive of Archway Theatre and Broadfield Stadium.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with English breakfast, available for a fee from 7 AM to 10 AM.


All 190 rooms provide coffee makers and desks. For entertainment, guests can expect to find TVs. Bathrooms have hair dryers and free toiletries.

Property features

Russ Hill Hotel features free WiFi in public areas and a garden. There's free parking, and a shuttle from the hotel to the airport (available 24 hours) for GBP 9.00 per vehicle one-way. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and a fireplace in the lobby.

Room options

Single Room

Twin 1 | Sleeps 1

Twin Room

Twin 2 | Sleeps 2

Family Room

Full 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

22% of guests recommend this hotel

Total of 2270 reviews