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Novotel Surabaya Hotel & Suites

4.0 out of 5.0

Recent guest reviews

I guess I shouldn't have expected too much of a western way in Surabaya but even so I would have expected the Novotel to have been a little more western than it was. We stayed 10 nights for business and found it to be ok but in need of some major renovations. The pool is ok but could do with an upgrade. The checkin experience and other reception experiences were slow. Pleasant but very slow

Wedding party preparations at 1AM with hammering, drilling, workers talking, etc. A backdrop/stage being built right behind my window. The pool is interdicted because it is filthy dirty. AC electrical cables exposed. WiFi unstable throughout the day. TV image isn't good for the majority of the Channels, it is granulated. I am "celebrating" my wedding anniversary with my wife and 2-year-old toddler in this nightmare of hotel.

I am satisfied with the accommodation for the price but I am slightly dissatisfied with the attitude of the meals and the employees. The discount stores nearby are too far away, and there is inconvenience in life.

I already stay few times in this hotel. I got pool view room (maybe upgrade room), clean room, comfort for family. Breakfast is very various, and I like Indonesian traditional food as their serve. my daughter still love to meet and see deer in the back side. Good Family hotel in the heart of Surabaya city.

Spent the weekend here. Okay, the concept of the hotel is nice, feels like you're in Bali or Central Java. Here's my opinion: Pros: 1. The room is spacious 2. The staffs are nice and able to accomodate your request 3. The pool is nice. 4. The breakfast is good, you have to try the croissant! Cons: 1. Though I got the room on the second floor, there are still mosquitos may come into your room. So better do not open the terrace door after 4 p.m 2. There are many ants on the table and the bed got soft sands. Such a shame. 3. The room wall is not noiseproof, so if there are people talk a bit loudly, it may disturb you. (Since there was a wedding event during my stay) 4. No wheelchair access to the lobby. 5. The Kids' Club room was dark, hot and no staff to watch Overall, it was an enjoyable stay. But it could be better since Novotel is a 4-star hotel.

Staff very unfriendly, we waited a long time for our check in. Our room is full of mosquitoes and smells far, defenitively a bad experience. Iwouldlook forbetter options next time in town. Notimpressed at all...

As a Platinum Le Club Member and Accor Meeting Planner, I'm disappointed by the service during my last stay. I reserved Wedding Room package and 3 additional rooms. The finance didn't confirmed my payment status and disturbed me after I left the hotel. One of the rooms didn't have a working AC. They promised me one hour repair time instead of changing my room. Until almost midnight, after the wedding reception, the room was still not air-conditioned properly.

We have been staying in this hotel three times during our visit to Surabaya city, we found that this hotel super amazingly clean with awesome garden inside it, such a gem in Surabaya. later then we decided to shoot our pre-wedding pictures here as well since we were so in love with the gardens, overall our every stays always a satisfactory and the highlight of the breakfast was "Nasi Rawon", it is the best rawon I have tried so far, must try and highly recommended. My little sister as well loved this hotel and she stayed here last month and she had a great time as well. Congratulation to the Management for managing such a beautiful hotel with superb service, you must be very proud, keep it up.. and cheerss

When i went here.. i brougt my 8 months baby. And the staff always care of us. They ask me if i need a baby box. The swimming pool is very nice and kids friendly. It's a good memory. The breakfast also very delicious.

Fist time staying here. There was wedding happening when I arrived. It was super crowded. Didn’t have a place to order food in the restaurant due to only have 1 restaurant and is being used as the wedding function. Have to no choice than to go out again to get some food. The room was ok, they said it was newly renovated. Have no complain. Size is big loved it. Just surprise to find yellow spots on my bed sheet. And the bed seems to be a bit dusty. Maybe the room given ti me was upgraded and has bern vacant for sometimes. And found another sprising thing when I wanted to get a cup of tea at the member lounge and started to pour hot water into my cup. The water is dirty and not sure what happend. I attached here the pic for further improvement. The property itself is beautiful, improve your service and you got an amazing hotel here. Attention to details 😊

Jalan Ngagel No 173-175 Surabaya East Java

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Novotel Surabaya Hotel & Suites places you within a leisurely stroll of Surabaya Zoo and Mpu Tantular Museum. This 4-star hotel has 215 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi. Also close to this Surabaya hotel are Surabaya Town Square and Royal Plaza Surabaya.


In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start your day off with buffet breakfast, available for a fee.


The 215 rooms are air-conditioned and have an array of amenities, including sofa beds, minibars, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free bottled water, safes, and desks.

Property features

Novotel Surabaya Hotel & Suites features an outdoor pool, a children's pool, and a fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 286000 per vehicle one way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a spa tub, a sauna, and an outdoor tennis court.

Room options

Family Suite, 1 Double Bed

Full 1 | Sleeps 4

Family Suite, 2 Double Beds

Full 2 | Sleeps 6

Superior Room, 1 King Bed, Terrace

King 1 | Sleeps 4

Superior Room, 2 Twin Beds, Garden View

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

57% of guests recommend this hotel

Total of 932 reviews