This is NOT a hotel, this is an apartment complex that they allow people (many immigrants) to live in, therefore the smells throughout the complex are atrocious. Also, the condition of the units are filthy, broken furniture, rusted lamps, and bed bugs. Run for your life from this disgusting place!!!!
I can't comment on the facilities as I didnt use them. Check in and check out was easy. Valet parking although busy was good, nice guys. The hotel needs updates, its old and has an 80's vibe, but the room was very clean, had a nice kitchenette and the beds were very comfortable. The hallways, surprisingly smelled good. For what we needed, it was great.
Came for one night stay, drain not working properly, no pool, your company should inform gsts that pool is close
This facility need totally renovate, everything is very old and dirty
For starters it took me a good hour to check in before they finally found my reservation. Property very poorly maintained
First impression, started at the entrance, very dirty. Front desk check-in with Ingrid, excellent service. Lobby appearance, disappointing need much TLC. Room, shower didn’t work, diverting valve not working, hard to control temp, called for repair, front desk indicated it was repaired, not at all, it also leaked at least 100 gallons a day, so much for the environment. Pool staff, very friendly. Security guard at the pool, I was one of two guest that had a very unpleasant conversation, when requested to please get the manager, his answer, “its not my job”, so sorry to say, I would not stay at your property again, nor recommend it.
The only thing I like about this hotel is the pool is a nice huge size and it’s right on the beach. Everything else is horrible. The food options , the staff all terrible. Oh and doing loud construction on ur balcony at 8am everyday ! And I mean Loud!
The property was decent however very dated. The rooms had a distinct odor to them. It was an average hotel cleanliness was below average
The location is one of the best beach locations in florida. One of the surprise benefits was how close it was to shopping plazas and retail stores.
When I arrived they had no record of the reservation nor that I paid Orbitz. It took a long time and they still couldn't figure it out
I like the pool area
It’s no secret that the resort needs a total upgrade. But the renovated rooms are perfectly Fine and clean . My room had no smell At all and everything was fresh and clean. The pool is nice and big and beautiful and the beach is in an awesome location. Resort was fine to me minus the hallways being old but your not sleeping in the hallways lol wish they had more dinner and breakfast options . I would return for that price my kids had a blast !
Poor, poor, poor experience. Where do I start- drilling during sleeping hours, inconsistent hot water for shower, broken closet, vomit situation over porch balcony, management who promised a call back that never happened, room change that never happened, no TV, internet not working. Never again 👎
Located 2.2 mi (3.6 km) from Oleta River State Park, Ramada Plaza by Wyndham Marco Polo Beach Resort is within a 5-minute drive of other popular attractions like Aventura Mall. This 237-room hotel welcomes guests with conveniences like a bar/lounge, an outdoor pool, and a gym.
Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
Guests can expect to find flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Microwaves, coffee makers, and free newspapers are also available. Housekeeping is available on request.
Ramada Plaza by Wyndham Marco Polo Beach Resort features an outdoor pool, a children's pool, and a gym. Valet parking is offered for USD 25 per day. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a steam room, conference space, and a business center.
This is NOT a hotel, this is an apartment complex that they allow people (many immigrants) to live in, therefore the smells throughout the complex are atrocious. Also, the condition of the units are filthy, broken furniture, rusted lamps, and bed bugs. Run for your life from this disgusting place!!!!
I can't comment on the facilities as I didnt use them. Check in and check out was easy. Valet parking although busy was good, nice guys. The hotel needs updates, its old and has an 80's vibe, but the room was very clean, had a nice kitchenette and the beds were very comfortable. The hallways, surprisingly smelled good. For what we needed, it was great.
Dear Raquel, We are thrilled you were pleased with every aspect of your stay with us! Thank you for sharing that from check-in to departure, you appreciated the level of service, hospitality, and overall experience. We value your feedback regarding our resort, and we will share your comments with the appropriate team. All of us at Ramada Plaza Marco Polo Beach Resort look forward to having you stay with us again.Thank you,Guest Relations
Came for one night stay, drain not working properly, no pool, your company should inform gsts that pool is close
Dear Paul, Thank you for taking the time to review your recent stay. Please accept our apologies for the issues you encountered with the room assigned and for the inconvenience this caused you. We have shared your comments appropriately to ensure a much better guest experience moving forward. We also regret your disappointment due to the pool being closed. We appreciate your patience and hope to see you again to provide you with the seamless experience you deserve.Thank you,Guest Relations
This facility need totally renovate, everything is very old and dirty
Dear Orest, Thank you for reviewing your recent stay. Please accept our apologies for the cleanliness issues you encountered while here and that you felt our property needed updating. We have shared your comments with our appropriate team as we are continually striving for ways to improve. We appreciate your patience and hope to see you again.Thank you,Guest Relations
For starters it took me a good hour to check in before they finally found my reservation. Property very poorly maintained
Dear Waldemar, Thank you for being our guest and for the feedback. We regret not meeting all of your expectations with our property and apologize for the unsatisfactory check-in experience you had. We have shared your comments appropriately as we are continually striving for ways to improve. We appreciate your patience and hope to have you again to make a better impression.Thank you,Guest Relations
First impression, started at the entrance, very dirty. Front desk check-in with Ingrid, excellent service. Lobby appearance, disappointing need much TLC. Room, shower didn’t work, diverting valve not working, hard to control temp, called for repair, front desk indicated it was repaired, not at all, it also leaked at least 100 gallons a day, so much for the environment. Pool staff, very friendly. Security guard at the pool, I was one of two guest that had a very unpleasant conversation, when requested to please get the manager, his answer, “its not my job”, so sorry to say, I would not stay at your property again, nor recommend it.
Dear Rene, Thank you for reviewing your recent experience at our hotel. We want to apologize for the maintenance issues you encountered while here and for the inconvenience this caused you. We have shared your comments appropriately as we are continually striving for ways to improve. Moreover, we are sorry for the behavior of one of our associates, and we have shared your concern appropriate to ensure this is not repeated. On a positive note, we are happy you liked our service. We appreciate your patience and hope you will give us another opportunity to provide you with a seamless stay.Thank you,Guest Relations
Dear Mr. Lynn, We are disappointed to learn that we did not meet your expectations. Please accept our apologies if we did not provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known.Thank you,Guest Relations
The only thing I like about this hotel is the pool is a nice huge size and it’s right on the beach. Everything else is horrible. The food options , the staff all terrible. Oh and doing loud construction on ur balcony at 8am everyday ! And I mean Loud!
Dear Natalie, Thank you for evaluating your recent stay. Please accept our apologies for the service issues you faced while here, and we have shared your comments appropriately to ensure this is not repeated. We are also sorry for the noise disturbance you endured due to ongoing remodeling and for the inconvenience this caused you. We also regret not meeting your expectations with our food options and have taken note of your feedback as we are continually striving for ways to improve. On a positive note, we are happy you liked our relaxing pool. We appreciate your patience and hope you will give us another opportunity to make a better impression.Thank you,Guest Relations
The property was decent however very dated. The rooms had a distinct odor to them. It was an average hotel cleanliness was below average
Dear Thomas, Thank you for sharing your review of our hotel. We apologize for the cleanliness issue you encountered in your room. We work hard to provide a clean and comfortable environment; therefore, we regret this was not your experience. We have shared your feedback as we continually strive to improve our guest experience. We do hope you give us another chance to prove that we have changed and take your comments seriously.Thank you,Guest Relations
The location is one of the best beach locations in florida. One of the surprise benefits was how close it was to shopping plazas and retail stores.
Dear Chauncey, Thank you for the great review of Ramada Plaza Marco Polo Beach Resort. We are pleased you had a pleasant stay and that our excellent location made it even better. It was our pleasure hosting you, and we look forward to seeing you soon. Thank you,Guest Relations
Dear Brittany, Thank you for your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms. We appreciate you bringing this to our attention. We will share your message appropriately, and we are grateful for your patience. Thank you,Guest Relations