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Best Western Priory Hotel

3.0 out of 5.0

Recent guest reviews

8 ladies stayed there for a New Years Eve celebration (two nights) and didn't get the package as outlined on the offer. Rooms were comfortable, if dated (I believe there are plans to refurbish this year). The seating arrangements for the celebrations weren't acceptable; the live music promised was a disco, and we danced in the bar on carpet. The staff were not properly trained and inattentive. However a letter of complaint has resulted in an apology and compensation.

This place....... certainly the best in Suffolk! The food was mouthwatering fresh and flavourful, the service was prompt and the staff couldn’t do enough to ensure we enjoyed our evening. They were absolutely delightful! The experience at this amazing place continued in to day 2. The Breakfast was hot and a good start to our day. We came back from touring the town to find our bedroom was freshly made and looking as if we just went in it for the first time. We met some of the ladies who were cleaning the rooms. They were very friendly and asked if we were enjoying ourselves, very attentive and asked if we were comfortable and if we needed anything else for our room. They were even helpful when we asked about the town. We had a quaint and very English tea before we ventured out again. It was tasty and filling. In the two days we were at the Priory it was very hard to be critical on any aspect of our stay. Everyone we met from the management, front desk ,chefs, restaurant staff and the amazing room service ladies made our English trip unforgettable! I will most definitely stay here should I be visiting England again! Seriously, Why can’t some of our hotels in the USA be like yours?

The staff were friendly, especially the lady on reception. The so called garden room was small and basic with a tired bathroom that needed attention. The staff couldn't cope with the 9 am breakfast rush which caused problems as guests became impatient. Wouldn't visit again.

I have been to visit Bury on numerous occasions and I have always wanted to stay in the Priory, boy was that a mistake! I arrived in the dark and a very friendly receptionist told me we had the last room and motioned the room was outside, I then wandered around a poorly lit garden following signs that pointed in a vague direction. 10 minutes later I got to our room. I paid for a room with a king size bed and got two singles pushed together (that refused to stay together throughout the night. The room was dirty, the tea/coffee had already been opened but put back into the display, the cups and teaspoon were filthy as was the bathroom, mold and hair and the toilet did not even have a lid. BASIC HYGIENE MISSING! Last room... I wouldn’t stay there again if it was the last room on earth. Please see my pictures!!

Arrived on the Tuesday and was quickly checked in. We were a little early for check in but this was no problem as a room was available in the shallet blocks around the grounds of the main building. We had room 25. The room was a reasonable size with a seperate bathroom with all ammenaties. There was a flat screen tv on the wall and a wide selection of furnishings and utilities (hair dryer, ironing items, kettle (no fridge)). I found the bed itself was very comfy, however the pillows were a little soft for my liking. I`m sure if you ask they will provide move than the standard 2 per person or even have a selection of different pillows but i wasn`t really suffering too much and should have brought my own anyway as i`m picky. The duvet is quiet heavy and a reasonably heavy tog so easily keeps you warm during the night. The room has a radiator in it which you will need to turn on as the cleaner turns this off when cleaning the room. Doesn`t take to long to warm up though. My only complaint is that the door is slightly ill fitting to its frame so if its windy outside it does rattle. We used a piece of carboard to wedge in the door when closing and this solved the issue. Didn`t really give great grounds for a complaint. We stayed for 2 nights and this included breakfast. The breakfast on offer was a wide selection. (English & Continental) I personally had the eggs benedict both mornings which was perfectly made. The young girl taking the orders and serving the cooked food was quick and efficient - a credit to the staff. There`s plenty of car parking facilities at this hotel and the hotel is only a short taxi ride to the centre of Bury St. Edmunds. The reception happily booked us one on the first night. We will hopefully return to this establishment on our next visit. Many thanks to all the staff we had the pleasure to interact with - all did a great job.

We were very obviously staying in one of the older rooms (in the garden section), but it was still spotless despite the knackered carpet and bed and we found it very cozy with an excellent shower and bath. I liked the ‘motel’ style layout of the hotel and found its old fashioned-ness quite charming. Both of the ladies we spoke to on reception were extremely bright and cheerful. 20-25 minute walk to get into town or it’s a 5 minute drive. We paid less than £60 for this room and would definitely stay here again if ever in Bury.

For the most part, the Priory is what you would expect from a three-star hotel. The room was not spectacular, but it was comfortable and of reasonable size, with sufficient bedding and towels, plus all the little fripperies: hairdryer, iron & board, sewing kit, shoeshine pad etc. Plentiful supply of tea, coffee etc and that rarest of occurrences, a decent amount of sugar. I liked the large backlit bathroom mirror with built-in digital clock. Two very large TVs (this was a multi-bed room for three adults), but the remote affected them both at the same time. When we came into the room, one of the TVs was already on (why?) and switching it off then activated the other, and so on. Irritating. A couple of other little niggles: the three tea/coffee cups were all of different design. The kettle lid fell off when I went to fill it. A larger niggle: the shower. The design of the knobs was such that you couldn't actually tell whether you were changing the power level or temperature. After a lot of uncomfortable trial & error I worked out that the tiny raised line on the knob indicated the correct position, not the large section of knob that overhung the dial and looked like a pointer. Very poor design. One of the towels was stained. Most of the rooms are outside the main building - almost like a motel - meaning you go inside, then come outside again before getting into your room. We were misdirected so instead of a 30-yard straight line walk, we went round most of the perimeter. This led to my wife suffering a fall on some narrow, irregular, poorly lit steps. These steps need attention and the signage could also be improved.

We stayed here for a 2 night New Years eve break. Our room was a courtyard room which was very comfortable. Will need a refurbishment when the work is to be carried out later on in the year when new rooms are added and the restaurant is increased in size also. The first night we had a 3 course dinner but this was cut short when a member of staff was taken ill. The staff dealt with this well with the help of a lady who was a nurse and removed everyone away from the incident and then made the bar free while they were dealing with this and continued to make it free for the rest of the night . Breakfast was good the next day although the staff appeared a bit overrun with the numbers. The evening was excellent with a 5 course meal and the disco had the place rocking all night. The following morning there was a brunch served from 10 a.m and this made our departure much more leisurely. Would like to say a big thank you to Manageress Kim David and all the staff especially Matthew Cooke who went around making sure everyone was enjoying themselves. We would definitely consider going back next New Years eve to see not just the improvements to be made and to once again hopefully enjoy a wonderful stay.

Having enjoyed the 2016/17 New Year celebration we decided to return again this year. We stayed four nights and were looked after by caring staff. Accommodation in one of the courtyard rooms was again excellent, food too was to a high standard. I had encountered a problem at the outset with my booking that seemed to follow me when checking out. However, an extremely efficient and very professional young lady named Lauren immediately resolved the issue without further problems. Our last day at breakfast we met Tracey who had just returned from her Christmas break and she too was equally as efficient and professional in her manner and a joy to meet and made us feel welcome as did the other restaurant staff during our stay. All the staff who served us and looked after us are a credit to this hotel. It was unfortunate that a gentleman who was a member of staff was taken poorly whilst on duty, he too was such a caring gentleman and a pleasure to meet and to talk to. As a result of the paramedics having to be called to him, the Chief Executive Chef came to the rescue and whilst giving consideration and priority to this gentleman he also gave the same consideration to the guests. He dealt with a very senstive situation with the utmost efficiency and professionalism as he also did on the night of New Year's Eve when on duty in the restaurant. There can always be little things that can mar a stay and sometimes guests can allow that to cloud their thoughts but for my husband and I anything that may have been a problem to begin with was soon overcome by the way in which the staff caringly dealt with it. Once again may I say that the staff are a credit to the hotel and a joy to deal with. We will definitely return for another stay.

Stayed at The Priory with friends for a new year 3 day break. This is a small very personal hotel that served great food on hot plates with a smile. Breakfast was perfect as was our evening meals. The staff while mostly young were very polite and extremely professional in a incident when someone fell ill during dinner. Paramedics were called instantly. Senior staff came in while off duty and worked very hard to keep the evening running smoothly. While some paint is needed in a few places the important things like hot water from taps, control of heat from radiators, ample parking spaces comfortable bed, table and chairs in our room with a proper wardrobe made the stay home from home. We will be going to The Priory again.

Mildenhall Road Suffolk Bury St Edmunds England

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Best Western Priory Hotel places you within a mile (2 km) of Moyse's Hall Museum and Bury St Edmunds Art Gallery. This 36-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free self parking. It's in central Bury St Edmunds and also close to The Abbey Gate and The Athenaeum.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. You can sip a beverage at the coffee shop/café. Start your day off with full breakfast, available for a fee.


Hair dryers are standard in all rooms.

Property features

Guests of Best Western Priory Hotel enjoy free WiFi in public areas, a meeting room, and a garden. If you plan to drive, free parking is available. Helpful staff can provide dry cleaning/laundry services and luggage storage. This hotel also has a porter/bellhop.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 3

Superior Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 3

Family Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 537 reviews