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Waterfront Inn - Mackinaw City

2.0 out of 5.0

Recent guest reviews

The heat wouldn't come on. Black mold grout in bathroom. Dead bug on sheets which I then peeled back more covers to see what was going on...bloody comforter, possibly washed just stained but still gross. Could see stains on the white towels I was provided. LOUD! I could hear people knock on my neighbor's door! I could hear people talking outside 4 doors down. Left at 4am because I was freezing and it was warmer in my car. Ridiculous...

The heater doesnt work whole night. The room temperature was only 60. We were waiting until midnight, there was a worker checked it and told us he can only repair it next day. We slept freezing cold. The room was very dirty, nobody dusted it.

Walked into a terrible smell in the bathroom. We thought it may have just been painted so we left the fan running during our entire stay. The tv wouldn't stay working, we had to keep propping the connections up and wiggling the cords. The bathroom sink wouldn't drain, we figured at least that would be fixed as they would find that out upon cleaning the room, but it was not. Upon checkout the girls wrote nothing down and didn't even apologize or say thank you. Worst hotel I've stayed in.

This hotel was very clean nice price the only part I didn't like is that they change their pool hours and didn't tell me until we called and asked.

Decent clean room staff was friendly. Would stay again.

Great value for the money, would stay there again. Excellent location

We stay there every year at the same time. It is an older hotel that is well kept. The room is a good size and very clean. All I require is a clean room and a good night of sleep. Sleeping is all I plan to do because we are out and about the rest of the time.

We were visiting Mackinac Island and needed a room, however pretty much everything was filled. The price of the room at the Waterfront Inn was overpriced. We weren't happy with the parking and the nastiness of the whole area. We were pretty dissatisfied. They need to update! The desk clerk was nice and courteous.

This was the worst place I where stayed. We arrived early. Check in time was 3. They said 4. But promised room by 2. At 2 room not ready. Gave us one she said was ready. Great right?! Not!!! Room was to small for 2 people. Could barely move. And it was filthy! Dead bugs everywhere!!!!!! Even a huge dead spider in the tub! Wall outlet didn't work. Fridge on low still froze everything. Water in sink dripped all night long. I'll NEVER stay there again!!!!!!!

Staff was friendly, pictures made it look better then what it really was. Price was good for what we got though. Little run down

its was clean and the pool its very nice i really like it and i enjoyed a lot

I booked this room in advance online. I thought that would ensure that I would have a room to stay in upon my arrival. Unfortunately when I did arrive the office was closed and a sign directed guests to check in at the hotel next door. When I got there the front desk to the other hotel was also closed. I called the hotel but no answer. I called customer service and they were not very accommodating refusing to refund me even though I was not provided with the service I had paid for. I was told that they would have to get a waiver from the hotel owner in order for me to be able to get a refund. The customer service representative did call to find a hotel that was still open (a place that has a 24 hr front desk service). But I had to pay for it my self and I made sure to pay the hotel directly for that room. The next morning I called the Waterfront Inn and was told that he would call customer service and I would be refunded. However, I still have yet to receive a refund. The whole experience was stressful and disappointing and I do not recommend booking a room here or using customer service.

First off when we first checked in, the staff gave us keys to an already occupied room which was extremely embarrassing. When I went back to tell them they were barely apologetic. The room was okay, a little dirty and curtains were hanging off the rod. Over all it was fine for one night, nothing special.

We did not get beyond the door to our room. The sink and floor were filled with bugs - some dead, others still alive. We approached the stairs to the building which housed our room with great trepidation. The building and stairs were in very bad repair with peeling paint and deteriorating wood. We reserved this room because I had confused the hotel with another, nearby hotel. I attempted to obtain a refund at the desk but was told because I went through an online booking service. I would need to go through them, not the hotel. We immediately went to a nearby clean hotel. I will attempt to get my money refunded, but even if that is not possible, we could not have possibly stayed in this place.

We did not spend a lot of time in our room. We checked in after 6:00 P.M. We did receive a voucher for breakfest at a nearby hotel. You can either drive or walk to the city from here. it's a little less then a mile.

Hotel was clean but very rundown. Wallpaper peeling, carpet worn, sheets thin, etc.. Staff was very helpful, and told us of all the area had to offer along with a map and coupons. Pool looked great. Breakfast was next door at the neighboring hotel, and was more than adequate although you had to walk next door to get it. I would recommend this hotel if you are looking for cheap place to stay. We found no bugs, and enjoyed using this facility as a springboard to the area.

Convenient spot with friendly staff and adequate breakfast.

Rude desk clerk, after I killed at least 15 spiders ( YES 15! ) I was able to kind of get some sleep. Not a very pleasant experience at all. I'm about 5' 11'' and the shower head was even with my chest. Place needs some serious attention

This is the fourth time we've stayed at the Waterfront Inn in the past 11 years. Always friendly staff and clean rooms. The beach is a little dirty, but the view is spectacular. The pool is always clean and warm. Hot tub is usually VERY hot. Within walking distance to downtown Mackinaw, just a couple miles down the road from Jack Pine Lumberjack show, Historic Mill Creek and I-75. Breakfast is good with make your own waffles and cereal, muffins and toast. Complimentary coffee and tea is available in the lobby from morning 'til about 10pm. Great location for exploring the Mackinaw City/Upper Penninsula area of Michigan. Only complaints: no alarm clock in the room and the TV's are older.

Nice location & comfortable stay. Only used for sleeping overnight. Housekeeping asking tips is surprising.

1009 S Huron Ave Mackinaw City MI

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Waterfront Inn - Mackinaw City is located within a mile (2 km) of Animal Tracks Adventure Golf and Mackinaw Manor Haunted Mansion. This 90-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Located centrally in Mackinaw City, it's also near Spy Quest Laser Maze and Mackinaw City Dock.


Dining

Free continental breakfast is included with your stay.


Rooms

All 90 air-conditioned rooms provide refrigerators and phones. TVs come with cable channels, and guests can stay connected with free WiFi. Free toiletries are also available.


Property features

At Waterfront Inn - Mackinaw City, guests have access to an indoor pool, a spa tub, and free WiFi in public areas. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this beach hotel include a meeting room, express check-in, and barbecue grills.

Room options

Room, 2 Double Beds

Full 2 | Sleeps 4

Standard Room, 2 Queen Beds, Lakeside

Queen 2 | Sleeps 4

Guest reviews for Waterfront Inn - Mackinaw City

Everyone (4) Couples (31) Family (29) Friends (4) Other (1)
1

it's not worth $70

Everyone

The heat wouldn't come on. Black mold grout in bathroom. Dead bug on sheets which I then peeled back more covers to see what was going on...bloody comforter, possibly washed just stained but still gross. Could see stains on the white towels I was provided. LOUD! I could hear people knock on my neighbor's door! I could hear people talking outside 4 doors down. Left at 4am because I was freezing and it was warmer in my car. Ridiculous...

By , from Eaton Rapids on Oct 16, 2016

1

won't stay there.

Everyone

The heater doesnt work whole night. The room temperature was only 60. We were waiting until midnight, there was a worker checked it and told us he can only repair it next day. We slept freezing cold. The room was very dirty, nobody dusted it.

By on Oct 10, 2016

1

terrible

Everyone

Walked into a terrible smell in the bathroom. We thought it may have just been painted so we left the fan running during our entire stay. The tv wouldn't stay working, we had to keep propping the connections up and wiggling the cords. The bathroom sink wouldn't drain, we figured at least that would be fixed as they would find that out upon cleaning the room, but it was not. Upon checkout the girls wrote nothing down and didn't even apologize or say thank you. Worst hotel I've stayed in.

By on Sep 20, 2016

4
Everyone

This hotel was very clean nice price the only part I didn't like is that they change their pool hours and didn't tell me until we called and asked.

By on Jul 31, 2016

4

decent room/hotel

Couples

Decent clean room staff was friendly. Would stay again.

By on Oct 14, 2015

4

excellent location

Couples

Great value for the money, would stay there again. Excellent location

By on Sep 29, 2015

4

good, clean place to sleep

GetawayWithFriends

We stay there every year at the same time. It is an older hotel that is well kept. The room is a good size and very clean. All I require is a clean room and a good night of sleep. Sleeping is all I plan to do because we are out and about the rest of the time.

By on Sep 14, 2015

2

the room was not vacuumed and missing matress pads on bed.

Couples

We were visiting Mackinac Island and needed a room, however pretty much everything was filled. The price of the room at the Waterfront Inn was overpriced. We weren't happy with the parking and the nastiness of the whole area. We were pretty dissatisfied. They need to update! The desk clerk was nice and courteous.

By on Sep 8, 2015

1

awful place to stay

Couples

This was the worst place I where stayed. We arrived early. Check in time was 3. They said 4. But promised room by 2. At 2 room not ready. Gave us one she said was ready. Great right?! Not!!! Room was to small for 2 people. Could barely move. And it was filthy! Dead bugs everywhere!!!!!! Even a huge dead spider in the tub! Wall outlet didn't work. Fridge on low still froze everything. Water in sink dripped all night long. I'll NEVER stay there again!!!!!!!

By on Jun 29, 2015

4

pictures better then actual hotel

Families

Staff was friendly, pictures made it look better then what it really was. Price was good for what we got though. Little run down

By on Dec 30, 2014