The room was not very clean and nothing updated. Couldn't even work the thermostat & bare wires exposed... Bed had hairs on it. :( There were opened, half-used soap & shampoo in shower -- like the bathroom hadn't been cleaned. Pretty sure the manager smokes! -- IN the hotel... Breakfast was a JOKE. :(
Actually tried to cancel reservation immediately after making it since no one would answer the phone after 3 hours of trying. Booked through Orbitz. Orbitz staff were phenomenal, though even they couldn't get an answer from the hotel. Still haven't received any response.
it was ok we just needed to stay the one night before going to a wedding
Never brought us clean towels had to lug dirty ones up there to trade out. Made us pay extra for 2 ppl. 4 of us in room. With double bed. Not very friendly guy at desk I’m guessing the owner. WE’LL BE STAYING SOMEWHERE ELSE NEXT YR
Last minute reservation for Boone races. Fit the bill. Quick chk in. Nice place for tired racers
Hotel was average, breakfast was sub-standard, air conditioning not working in one of my two rooms. Had to relocate to different room.
Upgrades are in the works. Pretty nice hotel. The room felt like a 4 star hotel in Story City, Iowa.
The place was in desperate need of updating. The maids did a good job of cleaning my room but in general the place was pretty run down and not very clean. The fact there was no hot water was miserable and I ended up having to check into another hotel.
Super 8 by Wyndham Story City places you 15.4 mi (24.8 km) from Iowa State University. This 42-room motel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is served each morning from 6:00 AM to 9:00 AM.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include coffee makers, free local calls, and desks.
Guests of Super 8 by Wyndham Story City enjoy free WiFi in public areas, a business center, and a computer station. You can take advantage of free parking if you drive. The 24-hour front desk has staff always at the ready. Additional amenities include free newspapers, laundry facilities, and a vending machine.
The room was not very clean and nothing updated. Couldn't even work the thermostat & bare wires exposed... Bed had hairs on it. :( There were opened, half-used soap & shampoo in shower -- like the bathroom hadn't been cleaned. Pretty sure the manager smokes! -- IN the hotel... Breakfast was a JOKE. :(
Actually tried to cancel reservation immediately after making it since no one would answer the phone after 3 hours of trying. Booked through Orbitz. Orbitz staff were phenomenal, though even they couldn't get an answer from the hotel. Still haven't received any response.
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience. Thank you so much for taking the time to share this review and for contacting us to give us the opportunity to address this situation.
it was ok we just needed to stay the one night before going to a wedding
Never brought us clean towels had to lug dirty ones up there to trade out. Made us pay extra for 2 ppl. 4 of us in room. With double bed. Not very friendly guy at desk I’m guessing the owner. WE’LL BE STAYING SOMEWHERE ELSE NEXT YR
Last minute reservation for Boone races. Fit the bill. Quick chk in. Nice place for tired racers
Hotel was average, breakfast was sub-standard, air conditioning not working in one of my two rooms. Had to relocate to different room.
Upgrades are in the works. Pretty nice hotel. The room felt like a 4 star hotel in Story City, Iowa.
The place was in desperate need of updating. The maids did a good job of cleaning my room but in general the place was pretty run down and not very clean. The fact there was no hot water was miserable and I ended up having to check into another hotel.
Hello Justin, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.