Best Western Park Hotel3.0 out of 5.0
Recent guest reviews
Just returned home from a 4 day holiday. The staff are all great, service excellent. rooms very comfortable & clean. The food was very tasty with plenty of choice & generous portions. Self service breakfast good. We woild love to visit again, the Hogmanay evening was very enjoyable, a good night was had by all.
I'm sure that this hotel is generally good but there were a few issues which have made me think I won't be returning. First of all, on arrival it certainly looks like it's first come first served with the car parking. I know this can be the case with a number of hotels but this isn't obvious when booking. We were lucky to get a space. However, it was a really icy day and the car park was completely treacherous. It's on a slope so trying to get to the front door from the car was a scary experience.. to be honest, grit should have been put down early in the morning. We didn't arrive until after 5pm and there was no evidence of grit put down until the day after. Checking in was simple although I didn't find the receptionist the most friendly I've come across. It's always nice to maybe find out if your guests know the area etc. and to maybe give some information but there was none of this. Finally, the worse experience happened to me on the Friday night which was through no fault of the hotel but they could have made my experience in Falkirk a little easier. I went out with my partner for the night and sadly, due to a combination of new shoes and very icy pavements I fell badly and smacked my head on the pavement which caused me to bleed heavily. An ambulance was called and I was taken to the local infirmary where everything was done for me and I had a CT scan. I was kept in overnight for observation whilst my partner came back to the hotel and had to stay alone. He'd had nothing to eat and arriving back at the hotel at 4am he was starving - luckily a porter made a sandwich for him but I was shocked to see he was still charged for this. I was discharged from hospital on the Saturday afternoon and the difficult decision was to return home to Newcastle to visit my own doctor as my injury was very painful. However, after packing up and going to checkout I was really surprised to find the receptionist not at all bothered about what had happened to me - she just went about her business checking us out. I was expecting to pay for 2 nights but due to the unfortunate incident I really thought she'd do her absolute best to achieve some form of discount for me. Like I said, this wasn't the hotels fault but surely I could have been refunded for one night especially as I'd not even spent a single night in the hotel. I felt paying £120 for 2nights anyway felt extremely steep for a Best Western which I don't think is the best - I frequently visit Arran and the Kinloch hotel there is far better with fantastic staff who go out of their way - also has a better view so I left with not only a nasty gash in my head and feeling very sore but with a £120 bill for 2 nights which I unfortunately did not get to experience. I think if I worked in the hotel trade I would go out of my way to achieve some form of discount, even if it had been 30% or something especially as I'd been through such a traumatic experience. I didn't ask for a discount at all but I did explain why I was checking out early. It was a shame the receptionist just seemed very blasé about the whole thing and nonplussed. I think this is the first average review I have given for any hotel on Tripadvisor which is not an easy thing to do.
I stayed here for 2 nights for a work trip, I've stayed before as it is such good value.. Lovely breakfast (best poached eggs!), great value dinner (2 courses for £10 or 3 course for £12) and the friendliest staff you will meet. Yes, the rooms are a little dated and I always seem to flood my bathroom but c'mon... Looking forward to my next work trip, I'll certainly be staying here again.
Cannot praise this hotel enough. They organised my daughter's wedding at very short notice. Nothing was a hassle and the team on the day were amazing. Hats off to the park would highly recommend for an event. Special thanks to Lynn Penman she was an absolute star.
We came to the park hotel for the 3 courses for £12. First we ordered chicken nachos and one nacho without chicken for a vegetarian diner. The chicken nachos were lukewarm cheese not even melted. And disgraceful course for our vegetarian diner who got cold nachos with a small handful of cheese on top will post photo. Secondly I ordered a beef burger that came out burnt to a Crisp Black with cheese on top to try hide the fact it was burnt. When I sent the burger back to the kitchen the chefs comment on the burger was that it was char grilled this is the reason it was black. What a excuse for bad chargrilling and cooking.. anyways I had a other burger what was send out what was bland but nicely cooked and moist. vegetarian diner had the tomato pasta what was enjoyed. Other diner has the pork fillet with black pudding mash. The pork fillets looked like 2 thick slices of bacon. With a small portion of mash and veg. Puddings where standard. Rather disappointed with our dining experience at the park as it is usually very good. Won’t be back again. Waiting staff where very good and understanding
One of the best hotel stays I have experienced in a long time The room was clean and well serviced with fresh towels and coffee tea and milk The staff were friendly and very helpful The restaurant served up a varied menu of good food at a very affordable price Thank you for a very enjoyable stay I would have no hesitation recommending the hotel to friends
I was recommended this hotel by one of my customers who is based in Falkirk . A very nice hotel that offers great value for money . Ample free parking , spacious bar / lounge area . The room although a little small was well equipped and spottlessy clean . A rather limited choice in the resturant for evening meal but 2 courses for £10 , it was definitely good value. Buffet style breakfast had plenty of choice. This hotel offers so much more than the chain hotel options for a lot less money. I will definitely be booking here again on my return to Falkirk.
Stopped here for two nights whilst working in the area. It's very well situated for Falkirk being only walking distance to the town centre. Everything was OK the rooms were clean and the food was great and good value. The things that made it average was the noise. I had a room net the kittens if I didn't have plugs I doubt I'd have slept. Also the pillows could do with an upgrade. Also Wi-Fi in the higher rooms is a little weak.
We only stayed one night but it was a very clean and comfortable room. The evening meal was brilliant value, £12 for a three course meal with generous portions and good quality food. It's a good idea to book a table as it gets very busy. For breakfast there was a good selection of food to choose from. All the staff were really nice and helpful
Good room size, plenty of storage. The bed was extremely comfortable. The bathroom had a great powerful shower. The hotel is situated 20min walk from Falkirk High Station (down hill to the hotel, but a good climb on the way back) Also not a straightforward walk, but the lovely people of Falkirk (Scotland) are always willing to help. Lovely breakfast!
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- 24-hour front desk
Located within a mile (2 km) of Falkirk Golf Club, Best Western Park Hotel is within 2 miles (3 km) of Callendar House. This 55-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. Located centrally in Falkirk, it's also near Falkirk Wheel and The Helix.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
All 55 rooms feature coffee makers, free newspapers, and desks. Guests can expect free WiFi and flat-screen TVs with satellite channels. Bathrooms have hair dryers and free toiletries.
Guests staying at Best Western Park Hotel enjoy free WiFi in public areas and free newspapers. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.
Reviews from Trip Advisor
66% of guests recommend this hotelTotal of 447 reviews