This place was not what they show you in the pictures here. It’s old. Super old. There is a smell when you go in especially in the halls. It’s dirty. No one cleans the rooms I can tell. The microwave was so dirty! Specks of dirt and debris everywhere. It’s gross. There are not toiletries but soap inside the room. The bed is so uncomfortable. It’s soo old. It’s not nice.
It’s in a good area and the staff was lovely, but terrible breakfast (bad coffee, granola bars and oatmeal packs, that’s it) the hotel overall seams abandoned, smelly hallways, dirty walls, dirty carpets, you definitely don’t get your money’s worth, I don’t usually complain about a one night stay but this is definitely not what I imagined.
Location to food
It basically was close to shopping, stores and food.
it was fine and the site was close to shopping and stores.
it was quiet and the staff was accomdating.
The stay for the most part was good.
it was a great stay.
I thought it was okay and the staff was courteous.
Thought it was not worth the price. The room was ok but not much for amenities. I guess you are just paying for the convenient location. Found someone else hairs on my blanket and a cockroach so cleaning could be a little better. I did enjoy the location and the easy parking.
Walking in the main entrance was really dirty and looked like a bunch of hookers hanging out around the building.
Electrical outlets were behind bed and when ever anyone sat/laid on bed, lights wouod flicker as well as outlet had no face plate. Towels were dirty. Check in staff was very nice
Located within 2 miles (3 km) of Valencia Lanes, Extended Stay America Suites Los Angeles Valencia is within 3 miles (5 km) of Henry Mayo Newhall Memorial Hospital. Each of the 104 rooms at this hotel includes a kitchen, a refrigerator, and a microwave.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Kitchens, refrigerators, and microwaves are also standard. Housekeeping is available on request.
Extended Stay America Suites Los Angeles Valencia features free WiFi in public areas, coffee in a common area, and laundry facilities. Self parking is offered for USD 5 per stay. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
This place was not what they show you in the pictures here. It’s old. Super old. There is a smell when you go in especially in the halls. It’s dirty. No one cleans the rooms I can tell. The microwave was so dirty! Specks of dirt and debris everywhere. It’s gross. There are not toiletries but soap inside the room. The bed is so uncomfortable. It’s soo old. It’s not nice.
It’s in a good area and the staff was lovely, but terrible breakfast (bad coffee, granola bars and oatmeal packs, that’s it) the hotel overall seams abandoned, smelly hallways, dirty walls, dirty carpets, you definitely don’t get your money’s worth, I don’t usually complain about a one night stay but this is definitely not what I imagined.
Dear Joselyn, Thank you for your review and for sharing your feedback. It will be a pleasure to share your compliments with the team members who assisted you. However, we genuinely regret the concerns you described. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to have the opportunity to make your next stay with us outstanding in every aspect.Sincerely,Hotel Management
Location to food
It basically was close to shopping, stores and food.
Dear Gene, It was our pleasure to have you stay at Extended Stay America. Thank you for your comments about our hotel location. We are glad you appreciated our convenient location close to area restaurants and shopping. We hope to welcome you back again soon.Sincerely,Hotel Management
it was fine and the site was close to shopping and stores.
it was quiet and the staff was accomdating.
Dear Gene, Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Sincerely,Hotel Management
The stay for the most part was good.
it was a great stay.
Dear Samantha, We deeply regret the challenges you encountered and sincerely apologize for the inconvenience caused. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. Your feedback is valuable, and we appreciate your patience. If your travels bring you back to the area, we hope for an opportunity to provide you with a positive experience.Sincerely,Hotel Management