Over priced for what you get. Ridiculous fees: parking, fitness center, internet and telephone. Didn't use fitness center, hotel wifi or hotel phone but doesn't matter you will be charged. Hotel is outdated. Have to walk past smelly smokey casino to get to elevators. I don't recommended it unless you enjoy smoking and gambling and even if you do you could still stay somewhere else for less money.
I recently had the unfortunate experience of staying at what can only be described as the dirtiest hotel I've ever encountered in a long time. The room itself was a disaster waiting to happen. The carpets felt like they hadn't been vacuumed in years, with mysterious stains dotting the floor like a modern art installation gone wrong. The bed, if you could even call it that, seemed like it had seen better days—perhaps during a bygone era when cleanliness was still a priority. The couch had a stain on it that I am not sure if it was donut glaze orrrrr something from a previous nights escapades. Housekeeping was apparently a foreign concept in this establishment. The dishes in the room still had someone else's lipstick left behind. It seemed like cleanliness was not just neglected but actively avoided as a matter of policy. Trash on every floor ever flowing when we tried to find ANY vending machine that would work to get a drink out of. We requested extra blankets and never got them til 1:30 in the am because "we are short staffed" just tell someone that when they call 3 hours earlier. The staff, while not outright rude, displayed a level of indifference that matched the overall ambiance of the place. When I tried to address my concerns with the front desk, I was met with a dismissive shrug and a half-hearted apology. We were given the resort fee back... It was clear that customer satisfaction was not a priority for this establishment.
Check in desk and valet employees were fine. But we found trash in our room, empty drink containers that my 1 year old found, has me concerned for the rest of the room. And the bellhop was audibly upset he didnt get a bigger tip. Hes lucky he got anything wheb i had to wait a half hour for my bags and had 2 screaming babies needing their stuff. Was an unfortunate way to start our stay here
All restaurants shut down but one.
Every room has 2 bathrooms, very nice location
They don’t clean the rooms; no clean towels one time during our stay; didn’t come take care of ac issue, parking is awful
WE loved our stay here! Something for everyone! It is a MUST stay for anyone in this area! Everyone was super nice and it is a beautiful property!
great view
dirty from the early 80;s
We upgraded to the suite with the jacuzzi
Bad costumer service at front desk
Beautiful
Harrah's Lake Tahoe Resort & Casino places you within 3 miles (5 km) of popular attractions like Heavenly Ski Resort and Aerial Tramway. This 512-room resort has a full-service spa, a casino, and 6 restaurants.
Relish the seafood at Friday's Station, one of 6 onsite restaurants. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/cafe.
32-inch LED TVs come with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries. Other standard amenities include 2 bathrooms, sitting areas, and safes. Housekeeping is available on request.
Guests of Harrah's Lake Tahoe Resort & Casino have access to a full-service spa, a casino, and a nightclub. Valet parking is offered for USD 25.00 per day. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this spa resort include an indoor pool, a 24-hour gym, and meeting rooms.
Over priced for what you get. Ridiculous fees: parking, fitness center, internet and telephone. Didn't use fitness center, hotel wifi or hotel phone but doesn't matter you will be charged. Hotel is outdated. Have to walk past smelly smokey casino to get to elevators. I don't recommended it unless you enjoy smoking and gambling and even if you do you could still stay somewhere else for less money.
I recently had the unfortunate experience of staying at what can only be described as the dirtiest hotel I've ever encountered in a long time. The room itself was a disaster waiting to happen. The carpets felt like they hadn't been vacuumed in years, with mysterious stains dotting the floor like a modern art installation gone wrong. The bed, if you could even call it that, seemed like it had seen better days—perhaps during a bygone era when cleanliness was still a priority. The couch had a stain on it that I am not sure if it was donut glaze orrrrr something from a previous nights escapades. Housekeeping was apparently a foreign concept in this establishment. The dishes in the room still had someone else's lipstick left behind. It seemed like cleanliness was not just neglected but actively avoided as a matter of policy. Trash on every floor ever flowing when we tried to find ANY vending machine that would work to get a drink out of. We requested extra blankets and never got them til 1:30 in the am because "we are short staffed" just tell someone that when they call 3 hours earlier. The staff, while not outright rude, displayed a level of indifference that matched the overall ambiance of the place. When I tried to address my concerns with the front desk, I was met with a dismissive shrug and a half-hearted apology. We were given the resort fee back... It was clear that customer satisfaction was not a priority for this establishment.
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.
Hello, thank you for the feedback—we hope to see you again :)
Check in desk and valet employees were fine. But we found trash in our room, empty drink containers that my 1 year old found, has me concerned for the rest of the room. And the bellhop was audibly upset he didnt get a bigger tip. Hes lucky he got anything wheb i had to wait a half hour for my bags and had 2 screaming babies needing their stuff. Was an unfortunate way to start our stay here
We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences. We are sorry to have let you down.
All restaurants shut down but one.
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.
Every room has 2 bathrooms, very nice location
We love hearing from you! Thank you for leaving feedback for us.
They don’t clean the rooms; no clean towels one time during our stay; didn’t come take care of ac issue, parking is awful
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.
WE loved our stay here! Something for everyone! It is a MUST stay for anyone in this area! Everyone was super nice and it is a beautiful property!
Thanks so much for the kind words. We’re so happy you enjoyed your stay. We strive to offer every guest the best experience. Your praise mean a lot!
Thank you for your feedback. We hope to see you again soon.
We love hearing from you! Thank you for leaving feedback for us.
We are very sorry to hear that you didn’t have a great experience in our hotel, our mission is to provide excellent guest experiences.