Las evaluaciones están basadas en 438 reseñas verificadas

3.5 de 5
71% de huéspedes lo recomiendan
3.8 Limpieza de las habitaciones
3.7 Servicio y personal
3.5 Comodidad de las habitaciones
3.3 Estado del hotel (en general)
Reseñas verificadas de Orbitz
1 de 5
por un cliente verificado de newcastle

Worst hotel ive ever stayed in

Publicado el 24/08/2017 en Expedia
Me and my little boy stayed here and ended up checking out early. Was still charged full price. First night of stay police were called due to a man threatening and being violent in the hallway. My little boy was terrified. Phoned reception at 5am when i couldnt take no more yet was no answer. No apology given from the hotel. Again, the second night stay was just as noisy cars racing up nd down all night. Our view from the window was a brick wall! Room was outdated with minimal space. And they even charged me parking even though we didnt stay the full duration!
Comentario de Gerencia del hotel
26/08/2017 por Patrick Fitzgerald., Gerencia del hotel
Good morning Danielle, I'm sorry to hear you were caused upset by he unseemly behaviour of some other guests in the vicinity of your room. The police were called , and escorted them off the premises. Fortunately, this is an unusual occurrence, but unpleasant nonetheless. Kind regards, Patrick Fitzgerald.
4 de 5
Se recomienda
para Todos
por un cliente verificado de hull uk

Near centre everything was nearby

Publicado el 24/08/2017 en Expedia
Nice stay breakfast excellent room a bit dated Windows are old sash type let cold in no heating on
Comentario de Gerencia del hotel
24/08/2017 por Patrick Fitzgerald, Gerencia del hotel
Hello Kevin, Many thanks for your review. The team will be pleased to hear you enjoyed your stay. Regards, Patrick Fitzgerald.
3 de 5
Se recomienda
para Todos
por un cliente verificado

Gym

Publicado el 19/08/2017 en Expedia
Gym needs updating the cardio machines are older than the hotel it was like stepping into a museum
Comentario de Gerencia del hotel
19/08/2017 por Patrick Fitzgerald, Gerencia del hotel
Good morning, Many thanks for your review. Regards, Patrick Fitzgerald.
5 de 5
por lesley

Quality and economy at Quality hotel

Publicado el 16/08/2017 en Hotels
amazing wish I could 've stayed longer. Jade and Alesha made me feel at home. Check out is 11am but they kept my huge shopping luggage for me. Really disappointed as no time to swim or sauna or steam room in the lovely facilitiex. Such friendly reception staff there too...Chris in particular. Room 218 lovely....economical too. Ònly wish there was a fridge ...
Comentario de Gerencia del hotel
18/08/2017
Hello Lesley, What a great review - many thanks. I will share your comments with the team, who will be delighted to hear you had such an enjoyable stay. We hope to welcome you again when next in the area. Regards, Patrick Fitzgerald.
3 de 5
por Ikechi

Publicado el 13/08/2017 en Hotels
Its a fairly good accomodation. Check-in and checkout was smooth. Good location. Just about 5 minutes walk to town. But the staffs were not too friendly, unhelpful and somewhat discriminatory.
Comentario de Gerencia del hotel
14/08/2017
Good morning, Many thanks for your review, and for your comments, which I will check out. Regards, Patrick Fitzgerald.
5 de 5
por un cliente verificado

good

Publicado el 11/08/2017 en Hotels
nice
Comentario de Gerencia del hotel
13/08/2017
Hello, Many thanks indeed for your great review. We look forward to welcoming you again when next in town. Regards, Patrick Fitzgerald.
3 de 5
por un cliente verificado

Publicado el 6/08/2017 en Hotels
Comentario de Gerencia del hotel
9/08/2017
Hello, Many thanks for your feedback. We hope to see you again soon. Regards, Patrick Fitzgerald.
4 de 5
por un cliente verificado

Central Location for pubs, shops etc.

Publicado el 31/07/2017 en Hotels
Stayed on Business and everything fine as required. Very central, good pool, free parking, near shops, pubs etc. Also handy for base for Potteries area, Keele University also Alton Towers etc.
Comentario de Gerencia del hotel
2/08/2017
Good morning, Many thanks for posting a review following your recent stay. The team will be delighted to hear you enjoyed your visit, and that you found our location to be convenient for your needs. We look forward to welcoming you again soon. Kind regards, Patrick Fitzgerald.
1 de 5
por Liam

Poor

Publicado el 28/07/2017 en Hotels
Worst stay ever had to pay for parking £5 a night to park at hotel
Comentario de Gerencia del hotel
30/07/2017
Hello Liam, Sorry to hear you were disappointed with your recent stay. The car parking charge was instigated earlier in the year, although it is waived if a booking is made directly with the hotel. Regards, Patrick Fitzgerald.
2 de 5
por gavin

poor location

Publicado el 24/07/2017 en Hotels
hotel its self was nice, but its located right by bars and clubs, our room was on the front of the hotel on the main road. Very noisy until 5am in the morning, car horns and shouting and laughing in the street - dont stay here if you want to sleep!
Comentario de Gerencia del hotel
26/07/2017
Hello Gavin, I'm sorry to hear your rest was disturbed by the noise coming from the clubs up the street. This matter has been raised with the local authorities, and am currently waiting for feedback on what measures they are planning to take to deal with this weekend problem. Regards, Patrick Fitzgerald.