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The Ritz-Carlton, St. Thomas

5.0 out of 5.0

Recent guest reviews

We had a wonderful trip. Our only complaint was the extra bed in the room (sofa bed) was not up to Ritz standards!!

We stayed 8 nights at this Ritz Carlton hotel and enjoyed our stay. The beach was nice with plenty of opportunities to relax and read a book and have a cocktail delivered by the friendly staff. I especially enjoyed the ability to take a sailboat out in the bay. The location made it easy to take a quick cab ride to the St John Ferry. My only issue was that the pool was still under construction. When we booked the trip it was suppose to have been completed by the time we arrived.

Room was not ready at 3 pm. Great location. Needs update bad . Pool and gardens were great. Go to red hook for better food.

Amazing location and beautiful property. Friendliest staff ever! Awesome water sports. Great food! Lovely bartenders!!! All we need now is memory foam mattresses.

The hotel was beautiful, staff the friendliest I've ever encountered. However I was not informed that 2 out of the 4 days I was there the pool and beach service were closed due to renovations. Granted they did offer the club part pool/beach but it was not the same infinity pool and beach. Just really wish that was stated when I booked the trip

The staff does not really get customer service. Some do, most don't. We had our bed made and new sheets put on one day while we were out. The comforter they put on the bed had a blood stain. When we got back to the room we noticed it and called housekeeping. They apologized and sent someone up. He brought only sheets, which we did not need. He apologized, DID NOT TAKE THE BLOODY comforter, and said he would be back. After waiting, the man came back and brought a big plastic bag with a comforter inside, and took the dirty one. Then i go to open it after he leaves, and its a bag of pillows!!! SO FRUSTRATING when its 11pm at night and you want to go to bed! So i call down, they don't really offer any apologies, and send a different person up with a comforter. That person was not apologetic at all, just very matter of fact about it all and acted like it was no big deal. Also, their food is overpriced, which is fine, we expected that, but its not even that good. Thats the let down. overpriced and not good. Dinner on the beach was amazing, but again the meal fell short. We had our best meals outside of the resort, infant best meal was at Havana Blue, amazing views and great meal at the Marriott resort! I still would recommend the overpriced hotel, because its still the nicest on St. Thomas I think.

Went to st Thomas to get away for thanksgiving .... Perfect spot !

Hotel is not as advertise. Staff was RUDE & unhelpful. Airline lost our luggage and the RITZ sent us to KMART....REALLY!!! Paid for Ocean View Room they gave us Resort view with a glimpse of ocean (had to step on balcony to see ocean) rooms were not cleaned until late afternoon only after having to call and no turn down at night. Left plate over 2 days on counter, dirty spoons. Absolutely worse experience of my life.

This property is worth the splurge. Everything is immaculate, room was very comfortable and great amenities, staff is excellent.

Overall great stay! Room was spacious and clean. Well appointed. View was lovely, and hotel grounds were immaculate. Only problem was the lack of dining choices that were open on site. It was the off season so it's acceptable. Overall 5 star experience!

The Ritz Carlton is a very nice hotel, but the service at this hotel was amazing! Great place would recommend and have already to many people. We spent our honeymoon here and will come back for sure for an anniversary!

Never met a staff that does a better job of making your stay a wonderful experience. Views can't be beat. Location is quiet and private. Truly Paradise. My favorite was the water sports activities were included in your package.

This was a beautiful property! Surprised at how many steps there was though. Nice staff. Not near enough gift shops/stores on property. Disappointed that the ritz Carlton did not have any shuttles or cars for their customers. Had to use taxi cabs to go everywhere. Didn't expect that. Overall, we did love it and had a great time!

Great location, great staff, great amenities, overall wonderful place would highly recommend

Great experience there and the best part about the hotel is the friendly and accommodating staff...The bathroom was a little dirty but overall great.

We stayed for a night fore going home after sailing the BVI for a week. I was a great way to re-enter. We really enjoyed our stay but I could not give it the extra star. I have been to many luxury resorts includuding the Ritz Carlson's and it just was not quite not up to the same caliber.

We discovered this gem about 6 years ago and have been back 4 times. You may say that's boring going to the same place...well soooo not true. It’s the RITZ! The amenities are everything a person could want on vacation. Slip off to a private quiet spot or have great conversations with other guest around the infinity pool and at the bar. These is a PERFECT location to get everywhere you would want to go...St Thomas Red Hook is a 5 min. cab ride to great restaurants or catch the ferry over to St. John to visit some of the most beautiful beaches in the world. Can’t wait to go back!!!

Had a great time. Staff was extraordinary! Very friendly. Front desk did not do a great job explaining amenities included in resort fee. Only realized on my last day after reading the fine print. Overall a great experience and will be going back :)

The rooms are nice. There was construction and we had to change rooms 3 times. The staff is very pleasant and that was the best thing about this place. The food is very UNDERwhelming. The resort prices are evident in the cost of the food without the quality you would expect from a 5star. Very comparable to chain restaurants and 20 for a burger 10 for chips and salsas. We eat at the resort next door and had better food for half the cost. Expect to pay approx 150-175 for a meal for two with (2 steaks and a side) one appetizer and two mixed drinks. There is a "small print" $70/day resort fee not included in the price.

Hotel was under remodeling- Jack Hammers chipping away at tile every day at 7:00 a.m. The constant noise of construction work- No Place to relax.. The lady Lindsey boat for sunset cursing was out for repairs so no available boating. food was nothing special and overall I would rate this as a 5000.00 waste of money. It was by far the worst vacation in 20 years, I should have gone to the other side of the Island. Never Again at the Ritz.

6900 Great Bay St. Thomas St. Thomas

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet parking
  • Onsite dining
  • Spa

Located in Nazareth within a mile (2 km) of Secret Harbour Beach, The Ritz-Carlton, St. Thomas is within 2 miles (3 km) of American Yacht Harbor. This 5-star resort has 180 rooms and welcomes guests with 4 restaurants, a full-service spa, and an outdoor pool. On the beach, the resort is also close to Coki Beach and Sapphire Beach.


Dining

Get your fill of seafood for breakfast, or dinner at Bleuwater, one of 4 onsite restaurants, or enjoy the ocean views at Essenza. Order from room service to satisfy your hunger without leaving your room, or explore the resort and get a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.


Rooms

All of The Ritz-Carlton, St. Thomas's 180 air-conditioned rooms provide balconies, minibars, and coffee makers. 42-inch LCD TVs come with pay movies, and guests can stay connected with free WiFi. Beds sport Frette Italian sheets and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and designer toiletries. Free local calls, free bottled water, and ceiling fans are other standard amenities.


Property features

At The Ritz-Carlton, St. Thomas, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free valet parking and limo/town car service. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a 24-hour fitness center, a spa tub, and a steam room.

Room options

Room, 1 King Bed, Balcony, Ocean View

King 1 | Sleeps 3

Executive Suite, 1 Bedroom, Ocean View

King 1 | Sleeps 3

Club Room, 1 King Bed, Balcony, Ocean View

King 1 | Sleeps 3

Executive Suite, 1 Bedroom, Ocean View

King 1 | Sleeps 3

Guest reviews for The Ritz-Carlton

Everyone (5) Couples (46) Business (1) Family (27) Other (2) Friends (3)
4
Families

We had a wonderful trip. Our only complaint was the extra bed in the room (sofa bed) was not up to Ritz standards!!

By on Jun 5, 2017

5

great location and attentive staff

Everyone

We stayed 8 nights at this Ritz Carlton hotel and enjoyed our stay. The beach was nice with plenty of opportunities to relax and read a book and have a cocktail delivered by the friendly staff. I especially enjoyed the ability to take a sailboat out in the bay. The location made it easy to take a quick cab ride to the St John Ferry. My only issue was that the pool was still under construction. When we booked the trip it was suppose to have been completed by the time we arrived.

By , from Naperville, IL on Dec 3, 2016

4

best hotel on the island

Everyone

Room was not ready at 3 pm. Great location. Needs update bad . Pool and gardens were great. Go to red hook for better food.

By on Nov 25, 2016

5

i love rich carlton!

Everyone

Amazing location and beautiful property. Friendliest staff ever! Awesome water sports. Great food! Lovely bartenders!!! All we need now is memory foam mattresses.

By on Nov 21, 2016

5

beautiful hotel, beaches, amentities, staff!

Everyone

The hotel was beautiful, staff the friendliest I've ever encountered. However I was not informed that 2 out of the 4 days I was there the pool and beach service were closed due to renovations. Granted they did offer the club part pool/beach but it was not the same infinity pool and beach. Just really wish that was stated when I booked the trip

By on Sep 16, 2016

2

don't expect the same level of service as other rc

Everyone

The staff does not really get customer service. Some do, most don't. We had our bed made and new sheets put on one day while we were out. The comforter they put on the bed had a blood stain. When we got back to the room we noticed it and called housekeeping. They apologized and sent someone up. He brought only sheets, which we did not need. He apologized, DID NOT TAKE THE BLOODY comforter, and said he would be back. After waiting, the man came back and brought a big plastic bag with a comforter inside, and took the dirty one. Then i go to open it after he leaves, and its a bag of pillows!!! SO FRUSTRATING when its 11pm at night and you want to go to bed! So i call down, they don't really offer any apologies, and send a different person up with a comforter. That person was not apologetic at all, just very matter of fact about it all and acted like it was no big deal. Also, their food is overpriced, which is fine, we expected that, but its not even that good. Thats the let down. overpriced and not good. Dinner on the beach was amazing, but again the meal fell short. We had our best meals outside of the resort, infant best meal was at Havana Blue, amazing views and great meal at the Marriott resort! I still would recommend the overpriced hotel, because its still the nicest on St. Thomas I think.

By on Jul 21, 2016

5

great getaway !!

Couples

Went to st Thomas to get away for thanksgiving .... Perfect spot !

By on Dec 8, 2015

1

worse trip ever

Families

Hotel is not as advertise. Staff was RUDE & unhelpful. Airline lost our luggage and the RITZ sent us to KMART....REALLY!!! Paid for Ocean View Room they gave us Resort view with a glimpse of ocean (had to step on balcony to see ocean) rooms were not cleaned until late afternoon only after having to call and no turn down at night. Left plate over 2 days on counter, dirty spoons. Absolutely worse experience of my life.

By on Aug 26, 2015

5

worth the splurge

Couples

This property is worth the splurge. Everything is immaculate, room was very comfortable and great amenities, staff is excellent.

By on Jan 14, 2015

5

typical ritz treatment

LGBT

Overall great stay! Room was spacious and clean. Well appointed. View was lovely, and hotel grounds were immaculate. Only problem was the lack of dining choices that were open on site. It was the off season so it's acceptable. Overall 5 star experience!

By on Sep 15, 2014